I-Firefox Isithangami Sokwesekwa

I have noticed for awhile now that when I load my Firefox homepage its keeps taking longer, certainly longer than it used to take. Also, when I load a You-tube video it takes about a minute for things to work properly. The video and audio are erratic and skipping and simply disjointed for about the first minute, but then after that period of time the You-tube video runs OK, both audio and video. Something seems to be causing those problems recently that I didn't have previously. The problem seems to just keep getting worse also. I would appreciate any input and suggestions that may help the problem. Thank you.

This new update is so ugly I'd rather be vulnerable to all of the security fixes that were just patched than use Firefox 89.0.

Also your feedback page is down, which is unfortunate because I'd love to give some.

Dear Sir or Madam -

I installed Firefox version 84.0 on Friday, December 18th. Since that was done, when Firefox is first started after a Windows reboot, it causes the graphics driver to crash repeatedly. Each crash generates Display event 4101 (copied in below). Usually, after three crashes (sometimes more), Display event 4109 is generated (copied in below). At that point, Firefox is blocked from accessing the graphics hardware.

This condition prevents some webpages from functioning properly. An example of a page that did not function was an e-card from https://www.jacquielawson.com

I looked at this article - https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

I followed the suggestion in the section titled "Search for and install new graphics drivers" , but no newer graphics driver was found.

Thank you for your assistance.

James Troy

       Log Name:      System
       Source:        Display
       Date:          2020-12-19 10:53:52
       Event ID:      4101
       Task Category: None
       Level:         Warning
       Keywords:      Classic
       User:          N/A
       Computer:      xxxxxxxx
       Description:
       Display driver igfx stopped responding and has successfully recovered.

       Log Name:      System
       Source:        Display
       Date:          2020-12-19 10:54:07
       Event ID:      4109
       Task Category: None
       Level:         Warning
       Keywords:      Classic
       User:          N/A
       Computer:      xxxxxxxx
       Description:
       Application firefox.exe has been blocked from accessing Graphics hardware.

Troubleshooting information

Application Basics

Name: Firefox Version: 84.0 Build ID: 20201211215739 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0 OS: Windows_NT 6.2 9200 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by default Remote Processes: 10 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compatibility Interventions Version: 17.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.4.0 ID: webcompat-reporter@mozilla.org

Remote Processes

Type: Web Content Count: 6 / 8

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: Preallocated Count: 1

Type: GPU Count: 1

Add-ons

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.2 Enabled: true ID: bing@search.mozilla.org

Name: Cisco Webex Extension Type: extension Version: 1.8.0 Enabled: true ID: ciscowebexstart1@cisco.com

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Type: extension Version: 1.2 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.1 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Security Software

Type: Windows Defender

Type: Windows Defender

Type: Windows Firewall

Graphics

Features Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000109c3) EGL_VERSION: 1.4 (ANGLE 2.1.0.3a998d51928f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 0 WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.3a998d51928f) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000109c3) EGL_VERSION: 1.4 (ANGLE 2.1.0.3a998d51928f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 0 WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.3a998d51928f) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Uses Tiling (Content): true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 60 DirectWrite: true (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Driver Version: 9.17.10.2857 Driver Date: 9-13-2012 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 1819103c RAM: 0 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): none CMSOutputProfile: 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Display0: 1680x1050@60Hz DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=0 none=0 error=1 ScaledResolution0: source 1680x1050, target 1920x1080 ScaledResolutionCount: 1 GPUProcessPid: 3124 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: available by default D3D11_COMPOSITING: available by default DIRECT2D: available by default D3D11_HW_ANGLE: available by default GPU_PROCESS: available by default WEBRENDER: available by default WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default unavailable by env: No hardware stretching support unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_ANGLE: available by default WEBRENDER_DCOMP_PRESENT: available by default unavailable by env: Requires Windows 10 or later WEBRENDER_SOFTWARE: available by default disabled by env: Overriden by qualified hardware OMTP: available by default ADVANCED_LAYERS: available by default blocked by env: Blocked from fallback candidate by WebRender usage WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly Crash Guard Disabled Features OpenGL: Reset on Next Restart

Failure Log (#0): GP+[GFX1-]: shader-cache: Timed out before finishing loads (#4539): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4540): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4541): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4542): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4543): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4544): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4545): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4546): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4547): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4548): GP+[GFX1-]: RenderDXGITextureHost Failed to open shared texture, hr=0x80070057 (#4549): GP+[GFX1-]: Present1 failed: 0x887a0001 (#4550): GP+[GFX1-]: Present1 failed: 0x887a0001 (#4551): GP+[GFX1-]: Present1 failed: 0x887a0001 (#4552): GP+[GFX1-]: Present1 failed: 0x887a0001 (#4553): GP+[GFX1-]: Updating unknown shared surface: 755914244257

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 23.45ms (0.44) Output Devices Name: Group Speakers / HP (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1819&REV_1001\4&1ddd38fb&0&0001 Speakers (USB PnP Audio Device): USB\VID_0C76&PID_1600&MI_00\6&196af05&0&0000 Speakers (2- USB PnP Audio Device): USB\VID_0C76&PID_1600&MI_00\6&17be17c2&0&0000 Communications Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1819&REV_1001\4&1ddd38fb&0&0001 Input Devices Name: Group Microphone Array (2- USB PnP Audio Device): USB\VID_0C76&PID_1600&MI_00\6&17be17c2&0&0000 Internal Microphone Array (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1819&REV_1001\4&1ddd38fb&0&0001 Microphone Array (USB PnP Audio Device): USB\VID_0C76&PID_1600&MI_00\6&196af05&0&0000 External Mic (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1819&REV_1001\4&1ddd38fb&0&0001 Stereo Mix (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1819&REV_1001\4&1ddd38fb&0&0001 Speakers / HP (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1819&REV_1001\4&1ddd38fb&0&0001 Internal AUX Jack (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1819&REV_1001\4&1ddd38fb&0&0001

Enumerate database

Environment Variables

MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Firefox\browser\crashreporter-override.ini

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false CSS: Pseudo-class: :focus-visible (layout.css.focus-visible.enabled): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Color Scheme Simulation (devtools.inspector.color-scheme-simulation.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false Developer Tools: Execution Context Selector (devtools.webconsole.input.context): false Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Fission (Site Isolation) (fission.autostart): false JavaScript JIT: Warp (javascript.options.warp): true Media: AVIF (image.avif.enabled): false Multiple Picture-in-Picture Support (media.videocontrols.picture-in-picture.allow-multiple): false Print Preview Redesign (print.tab_modal.enabled): false Web API: beforeinput Event (dom.input_events.beforeinput.enabled): false Web API: inputmode (dom.forms.inputmode): false Web API: <link rel="preload"> (network.preload): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 738865 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.telemetry_report_ID: 23 browser.cache.frecency_experiment: 2 browser.contentblocking.category: standard browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20201211215739 browser.startup.homepage: about:newtab browser.startup.homepage_override.buildID: 20201211215739 browser.startup.homepage_override.mstone: 84.0 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20170902 browser.urlbar.matchBuckets: general:5,suggestion:Infinity browser.urlbar.placeholderName: Google browser.urlbar.timesBeforeHidingSuggestionsHint: 0 browser.urlbar.tipShownCount.searchTip_onboard: 4 browser.urlbar.tipShownCount.searchTip_redirect: 1 browser.urlbar.tipShownCount.tabToSearch: 9 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.doorhanger-decision: UIOk doh-rollout.doorhanger-shown: true doh-rollout.mode: 2 doh-rollout.self-enabled: true dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.forms.autocomplete.formautofill: true dom.ipc.processCount.web: 4 dom.mozApps.used: true dom.push.userAgentID: e041eaebc65e4156b4f31d38740bec4a extensions.formautofill.addresses.usage.hasEntry: true extensions.formautofill.creditCards.usage.cancelCcSave: 4 extensions.formautofill.creditCards.used: 2 extensions.formautofill.firstTimeUse: false extensions.lastAppVersion: 84.0 font.size.variable.x-western: 14 gfx.crash-guard.d3d11layers.appVersion: 52.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.2857 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 3 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 84.0 gfx.crash-guard.wmfvpxvideo.deviceID: 0x0166 gfx.crash-guard.wmfvpxvideo.driverVersion: 9.17.10.2857 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 9.17.10.2857 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 idle.lastDailyNotification: 1608662024 layers.mlgpu.sanity-test-failed: true media.benchmark.vp9.fps: 229 media.benchmark.vp9.versioncheck: 5 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1462642211 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1572101772 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20201211215739 media.gmp-manager.lastCheck: 1608393183 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1582495812 media.gmp-widevinecdm.version: 4.10.1582.2 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.youtube-ua.override.to: 43 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1608316040 places.history.expiration.transient_current_max_pages: 144831 plugin.disable_full_page_plugin_for_types: application/pdf plugin.flash.arch: x86_64-msvc plugin.flash.blockliststate: 0 plugin.flash.desc: Shockwave Flash 32.0 r0 plugin.flash.lastmod_hi: 374 plugin.flash.lastmod_lo: 1114040892 plugin.flash.path: C:\Windows\system32\Macromed\Flash\NPSWF64_32_0_0_465.dll plugin.flash.version: 32.0.0.465 plugin.importedState: true plugins.ctprollout.cohort: test plugins.ctprollout.cohortSample: 0.120643 privacy.history.custom: true privacy.purge_trackers.date_in_cookie_database: 1598800505338005 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.socialtracking.notification.counter: 1 privacy.socialtracking.notification.enabled: false privacy.socialtracking.notification.lastShown: 1572106302933 security.remote_settings.crlite_filters.checked: 1608667370 security.remote_settings.intermediates.checked: 1608393442 security.sandbox.content.tempDirSuffix: {ca09ecae-df6c-4801-bb3a-e87881f068a0} security.sandbox.plugin.tempDirSuffix: {9440cecf-8a71-4e48-b7d7-689df58065d0} services.sync.declinedEngines: services.sync.engine.addresses.available: true signon.importedFromSqlite: true signon.rememberSignons: false signon.usage.hasEntry: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1607638697 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

fission.autostart: false fission.autostart.session: false

Places Database

Accessibility

Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.29 Version in use: 4.29

NSS Expected minimum version: 3.59 Version in use: 3.59

NSSSMIME Expected minimum version: 3.59 Version in use: 3.59

NSSSSL Expected minimum version: 3.59 Version in use: 3.59

NSSUTIL Expected minimum version: 3.59 Version in use: 3.59

Sandbox

Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6

Startup Cache

Disk Cache Path: C:\Users\<username>\AppData\Local\Mozilla\Firefox\Profiles\f5k4mrr1.default\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Printing

Modified print settings

print_printer: EPSON ET-2750 Series print.printer_EPSON_ET-2750_Series_-_JT.print_bgcolor: false print.printer_EPSON_ET-2750_Series_-_JT.print_bgimages: false print.printer_EPSON_ET-2750_Series_-_JT.print_duplex: 0 print.printer_EPSON_ET-2750_Series_-_JT.print_edge_bottom: 0 print.printer_EPSON_ET-2750_Series_-_JT.print_edge_left: 0 print.printer_EPSON_ET-2750_Series_-_JT.print_edge_right: 0 print.printer_EPSON_ET-2750_Series_-_JT.print_edge_top: 0 print.printer_EPSON_ET-2750_Series_-_JT.print_evenpages: true print.printer_EPSON_ET-2750_Series_-_JT.print_footercenter: print.printer_EPSON_ET-2750_Series_-_JT.print_footerleft: &PT print.printer_EPSON_ET-2750_Series_-_JT.print_footerright: &D print.printer_EPSON_ET-2750_Series_-_JT.print_headercenter: print.printer_EPSON_ET-2750_Series_-_JT.print_headerleft: &T print.printer_EPSON_ET-2750_Series_-_JT.print_headerright: &U print.printer_EPSON_ET-2750_Series_-_JT.print_in_color: true print.printer_EPSON_ET-2750_Series_-_JT.print_margin_bottom: 0.5 print.printer_EPSON_ET-2750_Series_-_JT.print_margin_left: 0.5 print.printer_EPSON_ET-2750_Series_-_JT.print_margin_right: 0.5 print.printer_EPSON_ET-2750_Series_-_JT.print_margin_top: 0.5 print.printer_EPSON_ET-2750_Series_-_JT.print_oddpages: true print.printer_EPSON_ET-2750_Series_-_JT.print_orientation: 0 print.printer_EPSON_ET-2750_Series_-_JT.print_page_delay: 50 print.printer_EPSON_ET-2750_Series_-_JT.print_paper_data: 1 print.printer_EPSON_ET-2750_Series_-_JT.print_paper_height: 11.00 print.printer_EPSON_ET-2750_Series_-_JT.print_paper_name: print.printer_EPSON_ET-2750_Series_-_JT.print_paper_size_unit: 0 print.printer_EPSON_ET-2750_Series_-_JT.print_paper_width: 8.50 print.printer_EPSON_ET-2750_Series_-_JT.print_resolution: 360 print.printer_EPSON_ET-2750_Series_-_JT.print_reversed: false print.printer_EPSON_ET-2750_Series_-_JT.print_scaling: 1.00 print.printer_EPSON_ET-2750_Series_-_JT.print_shrink_to_fit: true 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My email page is flashing a rectangular box with the word "login" inside it. It takes up most of the screen and I cannot see any of the mail. It's not my provider because it works in Google Chrome. I use mymts.mail, which is based in Winnipeg. Wonder if other people are having the same problem. Need to know how to fix it as I don't want to use Chrome every I want to send or receive email.

I have checked against other web browsers and only happens in Mozilla, within the last few weeks. I checked on multiple computers, still having the following problem. I use workspace by go daddy for my online email. I click on compose and the expected window pops to create the email message. When I get to the subject line. every time i use a space bar after typing in a word, the cursor automatically moves to the beginning of the line. This happens each time I type a new word in the subject line. NO other issue in to, cc, bcc, or main message body. This only happens at the end of the subject line. If i type in the middle with characters already on either side, the space bar does not reset.

Go Daddy tech support says it sounds like a browser problem

Thank you, Dr Steve

I can't find anything about a compromised Firefox update while using the browser when you go to help and let the browser update itself. It seems you've been hacked because I can't otherwise explain the firefox background update 308046BoAF4A39CB, which is been detected by my systems. I obviously have more information about this if you like, but I see nowhere how to report this properly. This is the first time this has happened to me, at least as far as I know and so far I've only detected the Tr.Gen threat on my Windows computers. I would like an adequate response from Mozilla on how this could happen and what the repercussions are plus how to avoid this in the future. I've been using the Firefox browser on all my systems with various operating systems and would prefer to keep using it, but not if your own updating process is comprimised. I also think it's idiotic that I can't upload a bigger screenshot than 1024 kb because my very relevant picture is 3084 kb in size.

Sincerely,

J.L

Good afternoon Mozilla!

Hope all is well.

I wonder if you could please kindly help me.

Major issue on my Director's laptop. He uses Firefox on a daily basis and has several bookmarks, history, etc... Also when he searches for an specific company/supplier (we have over 3000) they come up and once we are on said supplier's website the account logins are recognized enabling easy and pain-free access.

Since the major issue, Laptop had been refreshed (Microsoft Windows 10 - kept all files and apps and got rid of the explorer issue where any folder within the Laptop would crash after few seconds)... Even bringing back the old profile my director can no longer access history, nor bookmarks and when searching automatic login to supplier websites is no longer there...

I used a software called Veeam Agent to do an Image of his entire Laptop on the 10.02.2022. I would bring back the whole ISO image and hopefully things would go back to what it use to be (most likely the Folder/Explorer Issue would also come back)... however he insists in just getting Firefox going ON again...

I have created a new profile and imported/copied/pasted all info I found on Veeam... there where contents of Firefox under Profiles on Local and Roaming locations within the C Drive.

Also followed this... but it did not help...

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Can you please kindly help me? Kindest Regards Paulo

Hello. I wanted to secure my Firefox account and add two factor authentication.

But two-factor authentication does not work with the Yubico Authenticator Android app for generating the 6 digital temporary codes for logging in that I use.

When I add a firefox account to my Yubico Authenticator application for Android and generate a 6-digit code, when I want to add it and confirm it on the firefox settings page - it does not work and the code entered is unrecognizable. This is why I am unable to finish adding two factor authentication.

Can you check it and update and support the Yubico Authenticator application from Android?

Regards.

I found a problem with YouTube in firefox, maybe it's related to my computer. When you open and play a video at 60 fps, and at the same time pulling the mouse, the video starts to freeze, it seems like the fps drops. Does anyone know how to solve this problem? Maybe someone has encountered it already?

I'd like to update my mac's firefox, but not to the latest version. I know about the directory of releases, but I can't seem to find advice on what to do once I download the file. I don't want to create a separate profile, or risk messing up the profile/settings I have currently. So, any thoughts? Thank you in advance for the help.

Hello, I'm on windows 10 & updated to 94.0 then 94.0.1 but both updates are either very slow loading of some sites or it won't load the page/site at all. I've used FF for years & never had an issue. I disabled all extensions (did it manually & through FF troubleshooting mode) & antivirus but the same thing happens. I'm at my wits end & have swapped my main browsing to Edge & just gathering all my extensions for that browser.

Just trying to find help is now a nightmare.

How can I go back to the previous version before the 94.0 update?

Regards Chris

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

I noticed during a firmware download with the file extension .DAT that Firefox removed the extension. The file was not recognizable during an attempted firmware upgrade afterward. This is a new issue occurring sometime in the past several months, since last firmware update. Firefox preferences are set to download .DAT files. No other settings are listed for that file extension. I verified the issue points toward Firefox by checking the download with another web browser which completed the download with the extension.

This is pretty much a duplicate of https://support.mozilla.org/en-US/questions/1334684 : I have the uBlock Origin and Skip Redirect extensions installed, both work by checking/modifying the URL of the site I am trying to visit.

Unfortunately, I am running into some sites that are re-directed via some tracking URLs. Here's one example I had today:

Original URL: https://sslh62px.r.us-east-2.awstrack.me/L0/https:%2F%2Fwww.allaboutcircuits.com%2Ftechnical-articles%2Fanalyzing-dc-and-steady-state-ac-circuits-with-python%2F/2/010f01832042551a-ed0a0774-ca39-4cd9-825e-a375504c6ea5-000000/c7T-m43jFRD5B3k49nHcvIOhCtM=71

As you can see, the destination URL is embedded within the tracker URL and as such, is exactly what Skip Redirect was designed to deal with. Unfortunately, uBlock Origin seems to look at the URL before Skip Redirect does and blocks it outright because it is a known tracker (awstrack.me).

If I could tell Firefox to let Skip Redirect modify the URL first (to https://www.allaboutcircuits.com/technical-articles/analyzing-dc-and-steady-state-ac-circuits-with-python/ ), uBlock Origin didn't need to block access to it.

Is there a way to change the order in which extensions are applied (i.e. get to run) when a URL is opened?

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`). And here is effect I want it to look like (see screenshot from Chrome `wished_bg.png`). Thanks in advance (:

PS: I don't want to change my theme to dark. It seems I have to change my css, but I dunno which & how.

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I immediately get an error message "Sorry, we couldn't complete your request". At the top it says "something went wrong" and the message comes from the Scotiabank site saying "generic-error". I've tried refreshing Firefox, removing all cache and cookies. Have tried restarting the computer. I note that Firefox appears to have updated itself on April 3rd and that appears to be when the problem started...could be just coincidental. Other web sites appear fine. I can use Microsoft Edge to log in to Scotiabank just fine as well, but I prefer Firefox. Anyone have thoughts on this? Thanks

Ever since version 88 or 89 Firefox has started being slow to load. I have tried everything. Uninstalled it, reinstalled it. Started it in safe mode. Started it without the 4 addons I use. Refreshed it. Started it as a new installation with nothing on it without signing in. People have tried to direct me to troubleshooting and basically threw up their hands and chalked it up to user error. All why Chrome and Brave with all the same settings and addons open immediately and run smoothly with no issues. So I know it’s not user error. There have been a few updates for Firefox but none of them fixed anything. No one has been able to help me fix the issue. I don’t know what it is and have never had this issue before with any browser. It’s slow loading the first time I open it and then works fine afterwards, albeit more slowly than Chrome or Brave. Also, Firefox is installed on my SSD drive in my gaming laptop running more than enough memory and with a Nvidia 1060 with updated drivers.