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Trojan detected in favicons.sqlite-shm

A Trojan was detected in favicons.sqlite-shm by BitDefender, the report said it blocked it (see screen-cap). Soon after, I wasn't able to load Firefox, Opera Browser and … (funda kabanzi)

A Trojan was detected in favicons.sqlite-shm by BitDefender, the report said it blocked it (see screen-cap). Soon after, I wasn't able to load Firefox, Opera Browser and Thunderbird. Tying to access them would start a popup dialog box stating that"Firefox is already running" and I'd would be asked to either cancel or stop. Pressing either option wouldn't allow access to Firefox etc., I had my computer scanned professionally and was told they didn't think the Trojan was still active and they managed to restore access to Firefox and Thunderbird, this took 2 hours.

I remain unconvinced my computer is free of the Trojan for various issues, including a corrupted winload.efi file (I have already attempted and failed to fix this) that won't allow Windows Defender to scan in Offline mode. Various other issues such a slow applications and occasionally flickering screen suggests the Trojan might still be active.

I'd greatly appreciate if anyone has information or experience dealing with particular issue.

Scans such as, Kaspersky, Malwarebytes, Bitdefender, etc. have been run and found nothing.

Asked by westerly11 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

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Mouseover link tooltip url persistent through click and page load.

So on most sites there has been an issue for me for quite some time. I hover over a link, the tooltip appears on the bottom left of the window showing the URL of the lin… (funda kabanzi)

So on most sites there has been an issue for me for quite some time.

I hover over a link, the tooltip appears on the bottom left of the window showing the URL of the link. I click on link and page reloads but the tooltip is still on bottom left of the new window. The tooltip will disappear if I hover over any other link on the newly loaded page.

I expect the tooltip to go away when clicking the link and going to that page/site.

Firefox on win10 & 11 This problem does not occur in Edge.

Asked by MFS 12 izinyanga ezidlule

Answered by MFS 11 izinyanga ezidlule

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Why do cookies persist after clicking "Clear Data"?

Hi Mozilla community, The Developer Tools -> Storage -> Cookies pane shows cookies currently being stored by Firefox. If I close my browser, these cookies are au… (funda kabanzi)

Hi Mozilla community,

The Developer Tools -> Storage -> Cookies pane shows cookies currently being stored by Firefox.

If I close my browser, these cookies are automatically deleted. However, if I follow the steps on [1], the cookies are still there, and don't get deleted. *Why?*

Thanks in advance!

Steps to reproduce:

- Start a new Firefox session
- Open Developer Tools -> Storage -> Cookies and see that the list is empty
- Go to youtube.com and click Accept All on the cookies popup
- Developer Tools -> Storage -> Cookies now shows a cookie from YouTube, as per the attached screenshot
- Go to Settings->Privacy & Security->Cookies and Site Data -> Clear Data -> Clear
- Go back to Developer Tools -> Storage -> Cookies and click on the refresh icon
- The YouTube cookie is still there
- However either of the following actions will correctly delete this cookie:

1) closing firefox (with Always Use Private Browsing Mode enabled) 2) manually deleting the cookie from the list in Developer Tools -> Storage -> Cookies


[1] https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Asked by tomchopin 2 iminyaka edlule

Answered by cor-el 2 iminyaka edlule

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Profile refuses to transfer correctly to new computer

This computer is about to crash so I have a laptop backup. I have copied my Firefox profile before from my last computer to this one that is crashing without issues at al… (funda kabanzi)

This computer is about to crash so I have a laptop backup. I have copied my Firefox profile before from my last computer to this one that is crashing without issues at all. It copied all of my bookmark data, settings, logins, themes, add-ons, etc last time. This time it refuses to read any of the files copied. No add-ons, no bookmarks no nothing. I need this taken care of ASAP as this comptuer is on it's way down and the monitor likely only has days left the way it's running. Why does copying profiles no longer work? I know how to do it and I did the exactly the same as I did before. It's been an hour fighting with it and nothing is working. I need this done ASAP.

Asked by jen26 2 iminyaka edlule

Answered by jscher2000 - Support Volunteer 2 iminyaka edlule

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Firefox browser constantly asks me to create a new profile: "You've launched an older version"

Every few days, Firefox makes me log back in again to my account and "create" a new profile version - the message I get is that I have launched an older version, and can … (funda kabanzi)

Every few days, Firefox makes me log back in again to my account and "create" a new profile version - the message I get is that I have launched an older version, and can only EXIT or CREATE NEW PROFILE. The problem is when I have to do this, I lose all the pinned tabs I had open, also I have to log into Gmail each time and generally set the profile up again. I can then access my bookmarks and containers but not the tabs I had open.

Is there a way to stop Firefox from forcing me to relaunch my profile each time? Its frustrating to lose the pinned data and have to log back into my Firefox profile, then Gmail, then try to figure out where I was at last. Note, the pinned tabs are not things I need to bookmark but rather a running list of tasks/things I need to complete - and unfortunately I don't know when I will be forced to launch a new profile but don't want to create a bookmark each time for temporary tabs... for example, last night I was just in the middle of planning a trip so had a few tabs open to come back to, but when I logged into my laptop this morning, I was forced to create a new profile and have lost these tabs I had pinned.

Asked by spacenz 1 unyaka odlule

Last reply by lynmk01 1 unyaka odlule

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chase.com sign in

Reviewed this question from a year ago. I am having problem signing into Chase.com. The issues are the same as many others have written about. I can't believe this can no… (funda kabanzi)

Reviewed this question from a year ago. I am having problem signing into Chase.com. The issues are the same as many others have written about. I can't believe this can not be fixed/addressed. If it continues I will be forced to delete Moz://a firefox after many years. Please address and supply personal support options like share screen to help fix issues such as this.

Asked by macechko 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 2 iminyaka edlule

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Video on certain sites stops working after about an hour of Firefox usage

Hello, For two firefox updates, I've been having an issue where after about an hour or two of using firefox (it varies), video players on most websites will stop working… (funda kabanzi)

Hello,

For two firefox updates, I've been having an issue where after about an hour or two of using firefox (it varies), video players on most websites will stop working. Almost every website except for Youtube's videoplayer stops working after an hour, all at once. Restarting firefox fixes it, but it's very annoying to restart firefox every couple of hours, and seems like a problem.

The following things didn't fix it: clearing my cache, disabling my addons one by one, turning off hardware acceleration, trying to watch the video in a private window, or reinstalling firefox. I don't know what's left to try. It has nothing to do with my audio devices.

Please advise, thank you!

Asked by Magpie 2 iminyaka edlule

Answered by cor-el 2 iminyaka edlule

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Unable to Sign in with

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also n… (funda kabanzi)

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also noticed that I am unable to sign in using Facebook on another website. Ity appears as if I am not getting pop-ups but I don't have popups turned off. I have restarted Firefox and still no joy.

Any help or advice would be greatly appreciated.

Asked by Emma 2 iminyaka edlule

Answered by Emma 2 iminyaka edlule

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Did Not Connect: Potential Security Issue (Error Code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT)

I can't connect to my router using this same link I've always used: https://router.asus.com:8443/ I also tried: http://router.asus.com and: http://192.168.1.1/ Nothing ha… (funda kabanzi)

I can't connect to my router using this same link I've always used: https://router.asus.com:8443/ I also tried: http://router.asus.com and: http://192.168.1.1/ Nothing has changed! I get a security error. See attachment. There is no "Proceed at your own risk" option. I've spent hours searching for a work around or fix. Nothing works! How in blue blazes am I supposed to connect to my ASUS Router's GUI. This is Windows 10, Firefox 104.0.2 (64-bit)

Asked by acct3 2 iminyaka edlule

Answered by acct3 2 iminyaka edlule

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plugshare.com page is missing couple of crucial menu icons

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This … (funda kabanzi)

When plugshare.com loads, there is a prominent search box at the top left corner. However it is missing the menu icon (see attached pic) as well as the search icon. This is happening on 2 different machines running Ubuntu 22.04.

Please fix. Google Chrome displays just fine; see attached pic.

Asked by groundie 2 iminyaka edlule

Answered by cor-el 2 iminyaka edlule

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My malware app is reporting a Trojan.YZST.9002 loaded from Firefox executables

My System Mechanic malware search system has quarantined a virus located in two Firefox locations: Virus is W32/Trojan.YZST-9002 LOCATE IN: C:/PROGRAM FILES/MOZILLA FIREF… (funda kabanzi)

My System Mechanic malware search system has quarantined a virus located in two Firefox locations: Virus is W32/Trojan.YZST-9002 LOCATE IN: C:/PROGRAM FILES/MOZILLA FIREFOX/UNINSTALL/HELPER.EXE C:/PROGRAMFILES/MOZILLA FIREFOX/MAINTENANCE SERVICES_UNINSTALL... I will use the delete process and remove them and watch for future loads.

Asked by Jim 2 iminyaka edlule

Answered by Jim 2 iminyaka edlule

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Problem with Screenshot in Newest Version of Firefox

For Firefox version 104.0.2, the screenshot feature is not working. This includes the icon that can be placed in the toolbar, the right click on webpage feature and the … (funda kabanzi)

For Firefox version 104.0.2, the screenshot feature is not working. This includes the icon that can be placed in the toolbar, the right click on webpage feature and the ctrl+shift+S method. You can "find" the feature (e.g., the "take screenshot" option will appear in the right clear option) but regardless of the manner selected, teh feature is inoperable.

Asked by drstone10 2 iminyaka edlule

Last reply by drstone10 2 iminyaka edlule

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Can't access OS authentication when trying to access passwords

I recently moved from Chrome to Firefox. When I use Firefox on Ubuntu 22.04, I can access my passwords freely. However, when I use it on macOS Monterey, it does not work.… (funda kabanzi)

I recently moved from Chrome to Firefox. When I use Firefox on Ubuntu 22.04, I can access my passwords freely. However, when I use it on macOS Monterey, it does not work. Page about:logins shows no logins and passwords but only a small little warning bar in the upper corner that says that I need to login with my OS password (see Secure Firefox passwords with device sign-in fixed link to kb article. aw). However, when I click the small "Connexion" button in the notification bar, nothing happens. I have no pop-up/prompt, neither on the system nor on the web page, to allow me input my credentials. I tried after reinstalling Firefox on my Mac but nothing changed.

Do you know how this problem can be fixed? Thank you, and sorry if it is a duplicate.

Asked by Alexandre Huat 2 iminyaka edlule

Last reply by Alexandre Huat 2 iminyaka edlule

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How do I lock bookmarks on the bookmark tool bar?

I'm a gamer and alt+tab considerably often. Most of the time I end up on FireFox because I need to look at a map or browse reddit while I'm in queue. However, whenever I … (funda kabanzi)

I'm a gamer and alt+tab considerably often. Most of the time I end up on FireFox because I need to look at a map or browse reddit while I'm in queue. However, whenever I alt+tab frequently a bookmark will get selected as if I am clicking and dragging. The bookmarks on the bookmark tool bar always end up in different places. Is there a way to lock these links in place so I can't move them or do I have to resign myself to fixing it every day?

Asked by Vileynye 2 iminyaka edlule

Answered by Vileynye 2 iminyaka edlule

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Sync support without a seperate device

How do I sync between to laptops? I would like to sync my settings and bookmarks. QR code generation is ridiculous. I do not want firefox on my phone. Many Thanks, … (funda kabanzi)

How do I sync between to laptops? I would like to sync my settings and bookmarks. QR code generation is ridiculous. I do not want firefox on my phone.

Many Thanks,

Asked by snowbellysurfer 2 iminyaka edlule

Last reply by James 2 iminyaka edlule

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Input languages

In the previous versions of Firefox, when selecting a language of input, all the other languages were unselected. This was a much better option than today's, where they r… (funda kabanzi)

In the previous versions of Firefox, when selecting a language of input, all the other languages were unselected. This was a much better option than today's, where they remain selected, allowing to check in several languages simultaneously. The problem with that is that when a word exists in both languages with a small difference (accent, two letters reversed or something like that), if there is a spelling mistake, it may not appear. In the example below, "defense" should be with an accent: "défense".

Asked by Frenchy 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

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Transmitting order instructions to broker

Here is a message I have sent my broker -- I have complained previously about Commsec not accepting instructions from browsers. Firefox is the worst, but Chrome and E… (funda kabanzi)

Here is a message I have sent my broker --

I have complained previously about Commsec not accepting instructions from browsers. Firefox is the worst, but Chrome and Edge are also affected. Stopping and re-running the browser helps. Only trading instructions are affected. Up to now, that is : Firefox has now started occasionally failing with less sensitive instructions. In fact Firefox is now so bad that I must use only Chrome. I don't know where the fault lies -- broker, browser, me or all of us. Thanks if you would convey this issue to your software team.

Possibly the problem lies with overly tight security somewhere in the communication. What do you think?

Asked by eagerd 2 iminyaka edlule

Last reply by Terry 2 iminyaka edlule

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PDF Emails Blank

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made change… (funda kabanzi)

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made changes. Is there a setting she needs to adjust?

Thank you F. R.

Asked by frendon 2 iminyaka edlule

Last reply by frendon 2 iminyaka edlule