I-Firefox Community Forum

I've been using Firefox all morning. Now, for some unknown reason, every time I start it up, it immediately crashes Windows. I mean, within 1 second or so. There's no time to do anything. After the fourth crash in a row, I just restarted Windows again. It was humming along happily for 10 minutes or so, and then crashed as soon as I started Firefox. After the first crash, the first thing it did was update, but that didn't fix anything. I'd love to share data with you but I'm forced to use Edge right now.

Hi, Windows 11, 32GB memory. Firefox crashes regularly when between 1.6 and 1.9 GB is consumed It happens when watching YouTube. What is the solution, please? Thank you.

As the title states, every time I try to zoom into a page using pinch and zoom with my touch-pad, firefox nightly crashes. However, if I try to zoom in using CTRL+ and CTRL-, it works just fine.

I have tried to disable hardware acceleration but it didnt help.

These are the logs which I obtained from the crash reporter: AdapterDeviceID: 0x46a8 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 24.2.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 1012457472 AvailablePhysicalMemory: 10165415936 AvailableSwapMemory: 2000678912 AvailableVirtualMemory: 12812111872 BackgroundTaskMode: 0 BuildID: 20250613160838 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1750302886 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=148.335) GraphicsNumActiveRenderers: 2 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1749869266 IsWayland: 1 LastStartupWasCrash: 0 LinuxUnderMemoryPressure: 0 MozCrashReason: internal error: entered unreachable code NimbusEnrollments: upgrade-spotlight-rollout:treatment,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,desktop-nightly-show-relay-to-13501-logged-out-users:synthetic-control,desktop-credit-card-autofill-global-enablement-rollout-nightly:creditcard-enable,enable-enrollment-status-telemetry-in-firefox-desktop:control,desktop-address-autofill-india-nightly-rollout:control,fpp-screen-avail-hardware-concurrency-desktop:control,hide-descriptions-on-newtab-articles-fix-rollout:control Notes: Ubuntu Core 24FP(D10-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: nightly SafeMode: 0 SecondsSinceLastCrash: 191 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1750302698 SubmittedFrom: Client Throttleable: 1 TotalPageFile: 18425405440 TotalPhysicalMemory: 16424726528 URL: about:newtab UptimeTS: 188.44815843 UtilityProcessStatus: Running Vendor: Mozilla Version: 141.0a1 useragent_locale: en-US

Any help or direction would be appreciated, Thanks!

Since a few days, Firefox started crashing each time I receive a notification.

For example, with this notifications test website: https://www.bennish.net/web-notifications.html

Each time I click on the "Show" button to display a notification, Firefox becomes completely unresponsive: the content of the window is completely frozen and I can't click on anything. I must close it and restart it to make it work again. When I restart it, a dialog displays:

> Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

In both applications, the notification is never shown: the freeze occurs before.

I tried the following changes but they did not stop the issue from occuring:

- Deactivating hardware acceleration - Troubleshooting mode - Deactivating firefox notifications in Windows - Deactivating `alerts.useSystemBackend` and `alerts.useSystemBackend.windows.notificationserver.enabled` in `about:config`

At the same time, I noticed that Thunderbird (v144.0.1, 64bits) started having the same issue. It haappens each time I receive a new message in the background and a notification should appear. Maybe this is related?

Just updated my MacBook Air to Sequoia 15.7.3. Since that update, Foxfire will open, but when trying to open an article in Foxfire, Foxfire locks up and doesn't wan to shut down even with "force quit." What can I do?

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

Hello, I have ran into issues with the file upload window in firefox locking the program. I am not quite sure if I have tried uploading anything since the last update a few days ago, but it happens regardless of the website I use. It basically just freezes up as soon as it opens the file explorer window. I tried on chrome with no issues so it doesn't seem to be a windows thing as far as I can tell. I restarted my pc to see if that would help, but with no luck. I opened up task manager when this was happening to check what was going on and firefox seemed to be stuck using almost all the ram on my system 15.7 out of 16gb.

Anyone have this issue occurring in the last few days? Any thoughts on how to fix?

Thanks for any help

Why is Firefox crashing so often? What changed? Is there something I need to do to prevent his? Once or twice a week or sometimes a day, but It seems to crash when I am just in my Gmail, sometimes 4 or 5 times an hour. Is Chrome a better option?

I have noticed that just recently videos across all different websites are not displaying properly. The image part of the video is a green scrambled mess. The audio is fine, but the images are wrong. I am not having this issue on a different browser, and I'm not sure what I'm supposed to do. I don't know if changing any of the settings will help or if there's a bug in one of the updates.

Since 2/11, I have eleven aboutg:crashes crash reports. Tab crashes (i.e Youtube), browser crashes. Sometimes when I have Firefox and Chrome open at the same time, for an extended length of time, (I reluctantly use Chrome when Firefox has a problem with a site) they both crash.

I've opened related threads here in the past with no help offered, so maybe I can get a suggestion where else to get help?

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

Firefox has been crashing several times an hour for multiple days. I have tried:

Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updating Drivers

Hello. I have this problem for almost a year now. There are websites where my Firefox crashes constantly and I can't use it at all for browsing them. All such websites are mostly online stores where you can buy something by putting it into cart and then proceeding to order page. I can't even scroll through product pages, it crashes in second after opening the webpage. For example, ozon.ru

This happens in Troubleshoot Mode too.

Firefox 128.8.0esr (64-bit) Debian 11 (bullseye) Xfce 4.16

One of the recent crash reports: bp-a94b8ff4-9b5d-4909-8948-d6e120251030

Since updating Thunderbird crashes shortly after starting or sooner if I initiate an update check. If I pull the internet connection and the update check fails it doesn't crash.

A (supposed) Firefox update on my computer at 13:00 Tuesday 8th January AEST crashed and eliminated all my open tabs and all of my Bookmarks. The update was unusual - Firefox usually does it's updates when you start using it. This time I was using Firefox doing multiple things and boom, request for an update then collapse. Did anyone else have this problem? Does anyone know why such a catastrophic event might have happened.

Firefox keeps crashing and I get a message saying it is still running but won't work. Error code below. This has been happening for 4 weeks or so. Can anyone help? I've always liked Firefox but this is beginning to cause problems. I run W11 on a Dell laptop and always keep Firefox updated. Thanks very much for any help. Hugh, UK

AdapterDeviceID: 0x46a6 AdapterDriverVersion: 32.0.101.6078 AdapterSubsysID: 0b4a1028 AdapterVendorID: 0x8086 AvailablePageFile: 10324484096 AvailablePhysicalMemory: 4125917184 AvailableVirtualMemory: 138531004243968 BackgroundTaskMode: 0 BuildID: 20250806102122 CPUMicrocodeVersion: 0x435 ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1754981282 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1754667498 LastInteractionDuration: 68 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["ucrtbase.dll","apisethost.appexecutionalias.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","PCShellCommonProxyStub.dll","linkinfo.dll","ntshrui.dll","directmanipulation.dll","explorerframe.dll","Windows.Globalization.dll","twinapi.dll","Windows.UI.Immersive.dll","wsock32.dll","wpnapps.dll","container.dll","daxexec.dll","Windows.UI.dll","Windows.System.Launcher.dll","Windows.FileExplorer.Common.dll","dataexchange.dll","AppXAllUserStore.dll","ondemandconnroutehelper.dll","Bcp47Langs.dll","Windows.ApplicationModel.dll","textinputframework.dll","cscapi.dll","wininet.dll","msimg32.dll","windows.staterepositoryclient.dll","wscapi.dll","NapiNSP.dll","nlansp_c.dll","ktmw32.dll","windows.staterepositorycore.dll","OneCoreCommonProxyStub.dll","Windows.Security.Integrity.dll","AudioSes.dll","OneCoreUAPCommonProxyStub.dll","capauthz.dll","Windows.StateRepositoryPS.dll","CoreUIComponents.dll","twinapi.appcore.dll","iertutil.dll","MMDevAPI.dll","srvcli.dll","winrnr.dll","npmproxy.dll","WTDSENSOR.dll","version.dll","wshbth.dll","winhttp.dll","avrt.dll","mscms.dll","rasadhlp.dll","netprofm.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","FWPUCLNT.DLL","taskschd.dll","directxdatabasehelper.dll","winnsi.dll","msvcp110_win.dll","policymanager.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","uxtheme.dll","wtsapi32.dll","DXCore.dll","dxgi.dll","dwmapi.dll","propsys.dll","dbghelp.dll","windows.storage.dll","dbgcore.dll","winmm.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","gdi32full.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","msvcp_win.dll","WinTypes.dll","nsi.dll","clbcatq.dll","combase.dll","kernel32.dll","shlwapi.dll","msvcrt.dll","shell32.dll","user32.dll","ole32.dll","psapi.dll","msctf.dll","sechost.dll","imagehlp.dll","SHCore.dll","imm32.dll","rpcrt4.dll","gdi32.dll","advapi32.dll","oleaut32.dll","setupapi.dll","ws2_32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Bitdefender SRL":["bdhkm64.dll","gemmauf64.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} MozCrashReason: Shutdown hanging at step XPCOMWillShutdown. Something is blocking the main-thread. Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x25a2, AdapterSubsysID2: 0b4a1028, AdapterDriverVersion2: 32.0.15.6641DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 32542 ShutdownProgress: profile-before-change-telemetry ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1754981194 SubmittedFrom: Client SystemMemoryUsePercentage: 75 TelemetryEnvironment: 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AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: PreferencesWriter::Flush useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed.

I always use the middle mouse button (pressing the scroll wheel) to open and close new tabs, but since the update, it doesn't work anymore and now types "=" if the cursor is in a text field. For context, I use an MX Master S3, mapped with Logi Options+.

Anyone else having this issue? How do I roll back to the previous version??

SOLVED: It was a bug with Logi Options+, not Firefox. When I hovered over the tab for the presets I had for CaptureOne, I noticed it also said Firefox. So seems something weird happened there. Deleted that preset and the issue in Firefox went away.

I couldn't find a way to delete this thread, though.

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." And when I try to restore the page, it brings me back to that screen again. I couldn't even access Mozilla Support on my desktop to report this, I am on this site through my phone.