I-Firefox Community Forum

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Been searching. Updated firefox and lost passwords (across MacBook and iMac Firefox versions) so googled, went looking for logins.json etc files. No sign of them, and no firefox folder in applicationsupport/library on my Mac. Showing hidden files. About:profiles shows only one profile. No idea how I can restore things. Time Machine backup on desktop iMac has no firefox profile files. Where is the data please? Etc etc :O)

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?

I am using Firefox with the uBlock Origin and Cookie AutoDelete extensions enabled. When I try and load Gmail or any other Google site, I get a blank page and nothing loads at all. This only occurs when my VPN is on (I use Private Internet Access). However, even with the VPN on, Chrome will still load those sites. Disabling the VPN means that the sites load normally.

My guess is it might be some sort of privacy setting in Firefox, but I don't understand what it could be. The only thing that breaks/fixes the sites is connecting and disconnecting the VPN, irrespective of which country I try and connect from.

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Hi,

when I try to access the Gallery photos page on OneDrive, especially in the 'For you' section, I get a gray screen and nothing happens. When I check the console, it shows the issues I've captured in the screenshot. I tried this on Mac and Ubuntu with a fresh profile and a clear internet connection. Does anyone have an idea why this is happening? Firefox Version is the latest 142.0.1 No problem with Vivaldi, Chrome etc.

Thanks, Dirk

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window

2. Typing into search bar for Duck Duck Go in new tab page types directly into active bar...

3. Active bar is no longer at the top but is in Bookmarks toolbar...

I suspect some update problem.

For some days now the Guardian (UK journal) website can't be loaded. It's specific for Guardian, I have no such problems with other sites, and I don't have this problem with Guardian with Chrome. I've erased cookies and caches, restarted my computer, to no avail. I'm using version 146.6.0 of Firefox on MacBook Pro 2020 with Sequoia 15.7.1.

Had to reformat and reinstall my Intel Mac with System 10.4.11. Can't download install dmg from the ftp site because my id and password don't get me into the FTP website.

ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.6.28/mac/en-US/Firefox%203.6.28.dmg

Does anyone have the installer for 3.6.28 version of Mac Firefox

As of today, DirecTV is no longer supporting Firefox for watching live streaming. They show the attached image. Brave works, too, btw (Chromium-based browser). Do you know why this is happening? Has Mozilla been in talks with DirecTV about this? I use this feature every day.

I recently traveled to Australia for two weeks. While there, I used my mac laptop (with Firefox as my primary browser) on a mix of both wifi-without-VPN and hotel wifi with a VPN back to my home network activated.

I have been back home for more than a week. Other browsers on the same laptop as well as other devices (like my phone) that I took with me on the trip correctly reflect my location (east coast, USA). However, Firefox stubbornly insists that I am still in Australia. The net effect of this has been to break my access to YouTubeTV, which is not available in Australia.

I have tried: - Logging fully out of my google account on firefox and logging back in (at which point the 2FA prompt on my phone says I'm trying to log back in from Australia) - Deleting all cookies, cache and website data - Fully uninstalling Firefox, including deleting the Firefox folder in ApplicationSupport

None of these have had any effect.

Within YouTubeTV, I can force an update to my location, which will temporarily reflect correctly that I am in the US. But it still won't let me play anything if I'm using Firefox, and within Firefox, will soon revert to location unknown. Other browsers on this laptop, and other devices, work fine.

I am at my wit's end. Please advise.

after downloading and installing v.126 of firefox, my history has disappeared. the browser is not generating new history from web site visits. the history is fixed permanently on a single web address. this is the web address of a site that is in my toolbar. this site cannot be deleted from the history. this site cannot be deleted through the preferences menu. the same site shows in the history file as the only site visited in the past several months, even though i have not visited that site in the past several months. the browser does not show my browsing history. the browser does not create a browsing history. my history function is permanently broken.

help?

Firefox 125.0.2 on Mac

When I press shift+cmd+D to bookmark all open tabs, instead of the links being saved to the designated folder, they are all saved to "Bookmarks Menu". The designated folder itself also appears with these links but it itself is empty.

I would expect shift+cmd+D to bookmark all links in the folder and the folder to appear in "Bookmarks Menu". This is what use to happen ages ago. I'm not sure what caused the change in behavior. Anyone have any ideas on fixing this?

Emojis do not show on Firefox 146 on macOS. I downgraded to 145.0.2 and they do show, so it seems related to Firefox 146.

I have macOS 26.2 running in both test cases.

Emoji in question: 👨🏻‍💻

Macos Ventura:

Greetings,

When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up to date" - i.e. no update available at this time. I assumed I was getting the brush off from those web sites.

Why did Firefox not bring me up to v124? I get a "download update" probably once a month. It's been giving me a new variation of 115esr all along.

I've now downloaded 124 from your site. What do I need to do so that I stay current in the future? Thanks John

Shortly after launching, Firefox loads small PDFs very quickly, within 200ms. However, a short while after launch, it starts delaying about five seconds before opening the same, small PDFs, whether they are on disk or fetched via the network, and regardless of whether they are cached locally or downloaded. I've examined the performance profile of the slow loads, but I'm not sure what to look for.

Restarting the browser reliably makes PDF loads snappy again, but the effect doesn't last very long, less than an hour before the five second delay returns.

I've seen this behavior on all PDFs, but here are two examples:

https://lawfilesext.leg.wa.gov/biennium/2023-24/Pdf/Bills/House%20Bills/2468.pdf?q=20240122183210 (68 KB) https://s1.q4cdn.com/806093406/files/doc_downloads/test.pdf (3.82 KB)

Hi everybody, I need a bit of tech help! I have changed some images on my website but Firefox browser still displays the old images! Does anybody know how to correct this? I have the latest version of Firefox. If I use another browser the new images appear! Thanks for your help. Gazza

I'm conducting research on the web but nothing is being recorded in my search history which is really annoying as I need to refer back to it at times. I can find it under recently closed tabs. Please can you advise what is going on?