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I keep getting "Unable to connect" error despite BEING connected

Started today, I click on links, bookmarks or type in a URL and I get the Unable to connect page. Sometimes if I refresh a number of times it loads, sometimes not. Other … (funda kabanzi)

Started today, I click on links, bookmarks or type in a URL and I get the Unable to connect page. Sometimes if I refresh a number of times it loads, sometimes not. Other websites will connect, opening the same address in Chrome works with no issues. My internet is connected and working fine this is something going on with Firefox. Not sure what or how as I haven't changed settings at all either.

Asked by gwencreighton 9 izinyanga ezidlule

Last reply by cor-el 9 izinyanga ezidlule

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Playing video on Google Drive stops on 720p

When playing videos on Google drive on 720p, it intermittently stops. If resolution is set to automatic, resolution changes to 360p. On another browser it works fine on 7… (funda kabanzi)

When playing videos on Google drive on 720p, it intermittently stops. If resolution is set to automatic, resolution changes to 360p. On another browser it works fine on 720p. The issue persists with hardware acceleration disabled and in safe mode.

Asked by barbosa.andre 9 izinyanga ezidlule

Last reply by JP 9 izinyanga ezidlule

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some black screem pop up

It's my fast day in Firefox browser but I am little bit unsatisfied as sometime a small black screen pop up by which I cannot interact with the product properly. I have s… (funda kabanzi)

It's my fast day in Firefox browser but I am little bit unsatisfied as sometime a small black screen pop up by which I cannot interact with the product properly. I have share one screenshot of a YouTube video, you can clearly see that two small black box is there in the video. You may check the video here- https://www.youtube.com/watch?v=T9A_KkNyxh8. I really become very angry when it happen, for that I cannot even sign in into my google account properly.

Asked by karanadhikary811720 9 izinyanga ezidlule

Last reply by FredMcD 9 izinyanga ezidlule

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Repeated crash on quit

iMac macOS 11.5 Firefox 90.0.2 Firefox pretty much crashed every time I quit. Doesn't matter if I'm looking at a web page or close all windows before quitting. Restarting… (funda kabanzi)

iMac macOS 11.5 Firefox 90.0.2

Firefox pretty much crashed every time I quit. Doesn't matter if I'm looking at a web page or close all windows before quitting.

Restarting in Trouble Shoot mode doesn't help either.

The cause seems to be synchronisation - if I sign out of my account and no longer synchronise, the problem goes away and I can quit without Firefox crashing.

Asked by UKLarry 9 izinyanga ezidlule

Answered by UKLarry 9 izinyanga ezidlule

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Firefox 92.0.2 keeps crashing since upgrade.

Firefox has crashed intermittently since update to 92.0.2. I never had a crash before and have been using it for years. Adapter Device ID CoffeeLake-S GT2 [UHD Graphics 6… (funda kabanzi)

Firefox has crashed intermittently since update to 92.0.2. I never had a crash before and have been using it for years.

Adapter Device ID CoffeeLake-S GT2 [UHD Graphics 630] (0x3e91)

I have updated the Intel Drivers from Intel.

Here are the last 5 crashes.

bp-4fb2010a-ff3c-4046-80ce-3ba000210804 8/3/2021, 9:43 PM View bp-c55f0c55-730e-4767-9cbd-b6def0210804 8/3/2021, 9:43 PM View bp-ec4f4c9b-2b58-4450-9b41-af5a70210804 8/3/2021, 9:43 PM View bp-391d7abf-68dc-497c-9762-6cfed0210804 8/3/2021, 9:43 PM View bp-4fff08a3-aaa0-45e6-81d2-2befa0210804 8/3/2021, 9:43 PM View

Asked by sotackd 9 izinyanga ezidlule

Answered by FredMcD 9 izinyanga ezidlule

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Firefox 90 does not load properly specific web pages and services (gmail, youtube, reCAPTCHA, etc.)

Two weeks ago my browser updated itself to version 90. Before that everything was OK. After that..... Firts of all in Google Chrome everything works just fine. In Firefo… (funda kabanzi)

Two weeks ago my browser updated itself to version 90. Before that everything was OK.

After that..... Firts of all in Google Chrome everything works just fine. In Firefox - most of the time after a google search if I click on one of the results nothing happens. If I open it in a new tab or window, I got a blank page. - I cannot log into my gmail account. I can get to the page where I can type in my account name, but then I get an error message before the web page'd ask for my psw. - youtube does not load properly. If then I click on the youtube icon on the top left corner then it tries to load the page again, and after some time it says I have no internet connection. - google translate service does not answer, - reCAPTCHAs don't work. The browser could not load them, or if it loads something then it won't work. Etc.

Again: everyhing was OK before the version 90 update. I was on a 2 weeks vacation, just got back, but all the same, they don't work.

I tried everything - cleared the history, cache, etc., - checking the firewall, - proxy (I don't use any proxy), - ipv6 - made a new profile - troubleshooting mode (disabeling addons and themes), everything. Nothing helped.

I use Win10. Have an other Win10 PC, on that before the version 90 update I checked the problems above, and neither of them affected the system, and as the update taked place I got the same propblems there too. My firefox profile is synched onto that PC.

After 20+ years of using firefox this is my last try before switching to chrome.

Asked by imkere 9 izinyanga ezidlule

Answered by imkere 9 izinyanga ezidlule

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The bookmarks menu in Firefox stopped scrolling

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere e… (funda kabanzi)

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere else but the in the bookmarks. I have to use the up or down arrows to scroll through them, and it's a royal pain because I have so many bookmarks.

Asked by Autotech1 9 izinyanga ezidlule

Last reply by Autotech1 7 izinyanga ezidlule

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Following Google search links results in blank tab with nothing at all in Inspector

I have this strange issue that cropped up within the past couple of months, without any known configuration or behaviour change. When I have Google set as the search eng… (funda kabanzi)

I have this strange issue that cropped up within the past couple of months, without any known configuration or behaviour change. When I have Google set as the search engine in Firefox (FF) for macOS (various versions, including the latest 90.0.2 at time of writing), at a certain point after FF has been running (ie not immediately, but say within the hour) clicking on Google search results link results in a blank tab with literally nothing at all in the Inspector > Network or > Console etc for that tab. Copying the Google URI from the address bar and pasting it into another fresh tab in FF also results in the same problem. Copying the same Google URI into Chrome or any other browser, on the same OS at the same time, does not result in any problem (page loads fine).

I have tried all of the following, and none have made any immediate or long term difference:

  • Disabling all addons at the time of the problem
  • Performing a FF reset
  • Uninstalling and re-installing FF
  • Logging into Google in FF
  • Logging our of Google in FF
  • Logging into FF with a FF account
  • Logging out of any FF account
  • Tweaking a couple of about:config settings relating to FF domain stove-piping, since the problem started roughly around the time that was released
  • Building an entirely new PC (previous was macOS 11.4.x and 11.5 on Intel; current is macOS 11.5 on Apple Silicon) and building an entire new user profile from scratch, with all apps incl FF freshly installed
  • Using a different search engine (DuckDuckGo works fine, consistently, but when I change it back to Google the same problem starts up again after a while - eg within the hour)

This just feels like a bug (like nothing at all displayed in any part of the Inspector after a new tab is loaded with a Google link) but if that's true then

  1. I can't be the only person in the world seeing this; and
  2. It's surprising that it has persisted across a number of FF versions over a couple of months

I'm really keen to see this resolved because I do need to be able to use Google for search, and I do *want* to be able to continue to use FF (although this is unfortunately a significant head-wind to actually being able to continue doing so).

Asked by paul375 9 izinyanga ezidlule

Last reply by FredMcD 8 izinyanga ezidlule

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Netflix not working. asks to install silverlight.

My Teenager made some changes to Firefox settings to do some Roblox stuff. I dont know what she did and she is not sure either. since then, I cannot use Netflix. If I t… (funda kabanzi)

My Teenager made some changes to Firefox settings to do some Roblox stuff. I dont know what she did and she is not sure either. since then, I cannot use Netflix. If I try to view a movie, then i get a page asking to install HTML5 or the silverlight plugin I have tried doing all the suggested workarounds but nothing works I have Chrome as a backup browser, and Netflix runs OK on chrome. I prefer to have everything on firefox as, - up to now - it does everything i want or need any advice please

Windows 10, laptop, FireFox version 90.0.2 (showing up-to-date)

Asked by ph_jenkins 9 izinyanga ezidlule

Answered by Terry 9 izinyanga ezidlule

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Mouse-over text hidden by large Windows mouse pointer

Can I move the hovertext out from under my large Windows mouse pointer so I can read the hidden first word of the text? Moving it up above the point instead of below the… (funda kabanzi)

Can I move the hovertext out from under my large Windows mouse pointer so I can read the hidden first word of the text? Moving it up above the point instead of below the point would be great. Is there an about: that will do that?

Asked by bfrg1513 9 izinyanga ezidlule

Last reply by Seburo 9 izinyanga ezidlule

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Pinned tabs and rows of bookmarks missing

On bootup yesterday, Firefox was a whole new animal?! 1) I had 12 or more pinned tabs which are now all not displayed/missing! 2) Had three rows thumbnail bookmarks disp… (funda kabanzi)

On bootup yesterday, Firefox was a whole new animal?! 1) I had 12 or more pinned tabs which are now all not displayed/missing! 2) Had three rows thumbnail bookmarks displayed when Firefox opened which are not displayed/gone now! 3) Firefox would give a popup message that "Gah...tab (whatever), Reopen tab or Restart Firefox". This would typically occur late afternoon (FWIW, Eastern Standard Time). Only way to get Firefox to stay open was to reboot the system.

Not sure what has changed but would like to get back to where I was a week or so ago with Firefox. Please advise.

Asked by WhiteBimmer 9 izinyanga ezidlule

Answered by -Losa- 9 izinyanga ezidlule

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Instagram crashes on firefox

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on ot… (funda kabanzi)

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on other websites. Happen every few days, when I press reload the website after crash, it works temporarily, but it may happen after some days. My network is good enough.

using 91.0 (64bit) firefox, macOS Big Sur 11.5.1, both latest version

tried delete cookies and history, turn off hardware acceleration. I didn't install any extra extensions.

feel angry everytime crash, didn't manage to submit crash report, just do it now, not sure how it could help though

https://crash-stats.mozilla.org/report/index/a2005fd4-b2b7-4a01-b23d-aa5620210813 https://crash-stats.mozilla.org/report/index/4bcc784f-60a1-443d-8eae-2e7390210813 https://crash-stats.mozilla.org/report/index/9e2a3f31-43c9-4121-9d4e-1786b0210813 https://crash-stats.mozilla.org/report/index/373d5c78-66fc-4fbb-937b-d81780210813

feel sad because i know it would crash again after some days. What can I do?

Asked by ls3x1wqvl5 9 izinyanga ezidlule

Last reply by FredMcD 8 izinyanga ezidlule

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Google Maps doesn't work in FF 90.2 on MacOS (v. 10.15.7)

When I open Google Maps it doesn't show the normal icons for navigation on the map. It doesn't do anything when I have hardware acceleration enabled and I type something … (funda kabanzi)

When I open Google Maps it doesn't show the normal icons for navigation on the map. It doesn't do anything when I have hardware acceleration enabled and I type something in the search bar. If I disable hardware acceleration it does a search, but in no way can I get it to show the place I want to see. It just shows the map of Rotterdam, where Google thinks I live based on my IP address.

It does work in Safari though, so it's a Firefox problem. I hope you can fix it. Google seems to give the FF team lots of problems.

Asked by tsa22 9 izinyanga ezidlule

Last reply by tsa22 9 izinyanga ezidlule

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Help with Firefox Screenshot.

Hi. When Firefox added the screenshot functionality, it was very useful to me since i didn't have to open snip & sketch every-time I want to take a screenshot. I did … (funda kabanzi)

Hi. When Firefox added the screenshot functionality, it was very useful to me since i didn't have to open snip & sketch every-time I want to take a screenshot. I did notice that the ability to access the screenshot from the address bar was removed and moved to the mouse's right click options instead. I work with Microsoft azure and have to create documents for clients and by default, right clicking doesn't work on azure and some other sites. Because of this, i can't take screenshots using Firefox. Is there a way to put the screenshot option back to the address bar or maybe have it show up in the toolbar options? Thanks.

Asked by TemmyD1 9 izinyanga ezidlule

Answered by TyDraniu 9 izinyanga ezidlule

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Can't make new bookmark database in Linux

My OS got updated to Gnome 40.3 after that the configuration got mess up, when checking the about:support page the page was blank so I refreshed Firefox. After that the p… (funda kabanzi)

My OS got updated to Gnome 40.3 after that the configuration got mess up, when checking the about:support page the page was blank so I refreshed Firefox. After that the problem persist so I erased the "places.sqlite" and "favicons.sqlite" as instructed in the troubleshoot page but then I got the following problem and uninstalling, erasing the program files and reinstalling Firefox in the OS didn't solve it


Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to /home/IndianaRoy/.mozilla/firefox/x23t4bki.default-release/favicons.sqlite: 2153971714" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/</<&nbsp;:: line 1110" data: no] > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Asked by IndianaRoy 9 izinyanga ezidlule

Last reply by IndianaRoy 9 izinyanga ezidlule

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Printer WI FI connection

Good day , For some unknown reason to me my HP printer will not connect to WI FI using Firefox but will connect if using Edge (which by the I hate and resist using at all… (funda kabanzi)

Good day , For some unknown reason to me my HP printer will not connect to WI FI using Firefox but will connect if using Edge (which by the I hate and resist using at all costs) . I have tried trouble shooting to the best of my limited ability via HP and online , but to no avail. It was working with Firefox the last time I needed to use it, but not now. Hopefully someone can help me , but I have very limited computer skills and a lot of the short forms acronyms and computer gobbly gook baffle me . I ask that with any answer please .........KISS (keep it simple stupid) it . Please no one take offense to the term (KISS) , I did not come up with it , but it seems the simpleness has left the building these days.

Thank you Ken

Asked by carken 9 izinyanga ezidlule

Answered by Jonathan Watt 9 izinyanga ezidlule

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Firefox is constantly logging me out of my Google Accounts

I recently switched from Chrome to Firefox, expecting it to work as good as Chrome - but sadly, Firefox is constantly logging me out of my Google Acounts from Gmail, Yout… (funda kabanzi)

I recently switched from Chrome to Firefox, expecting it to work as good as Chrome - but sadly, Firefox is constantly logging me out of my Google Acounts from Gmail, Youtube and so on(every 4-5 browser starts). I have already turned of the advanced protection for this sites, the general setting for advanced protection is set to "standard" and the history is set to remember. This is very annoying, please help me fix this issue :/

Asked by nolimitsmail1 9 izinyanga ezidlule

Last reply by nolimitsmail1 8 izinyanga ezidlule

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Restoring bookmarks

Hello! Bookmarks disappeared in Mozilla Firefox after updating. For some unknown reason, they are not restored from the backup, although it is indicated that they have be… (funda kabanzi)

Hello! Bookmarks disappeared in Mozilla Firefox after updating. For some unknown reason, they are not restored from the backup, although it is indicated that they have been saved (22 items). What to do in this situation? Thanks.

Asked by gripfast 9 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 9 izinyanga ezidlule