I-Firefox Community Forum

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

My GPU is the integrated GPU on the Intel U7-155H CPU. When some AVC videos are played, the browser reacts extremely slow and the video image is glitched and at a really low rate of frame, and the video decoding engine seemed to be 100% occupied as shown in the task manager (normal video playback never occupied so much of it). Seems like AV1 encoded video never triggered the problem. The problem doesn't always happen, but at a rather high frequency. This never happened before I updated the Intel graphics driver from 32.0.101.5972 to 32.0.101.6129. The problem seemed not to happen on other browsers such as Microsoft Edge.

[redacted] problem you [redacted] im having issues with the video and ads as all of my apps are disabeld nothing works and firefox it self causing probs and no one is helping out.

Audio doesn't work with Firefox. This appears to be ONLY a Firefox problem. Headphones work with Edge. Computer speakers work. In Windows settings, testing audio works. But when I attempt to listen to something in Firefox, there is no sound at all.

Can you guys check why your netflix account is getting logged out every time regardless of how many times you logged in and for prime video if you play any video i'm getting video player error, can you please check

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194

TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll in side bar. Also gives a loud audible "click" as sound is temporarily cut out. ( Most probably whole HDMI signal is cut)

Black screen bug happens randomly with You tube with no mouse or keyboard action, but 100% repeatable with this website when scrolling :

https://www.worldometers.info/gdp/gdp-by-country/

Please advise how to fix

I got this new Chromebook, and now I'm having issues using YouTube. When I select a video to watch, a message pops up at the top saying "To play video, you may need to install the required video codecs." I am able to watch the video I selected anyhow, with some minor issues with the picture and its frames I believe, however, when I try to watch a different video, it does not work. Sometimes it will play for a short bit, but will then stop, and start buffering. When I then refresh the page, the video will not play and will only buffer. I am not sure what to do, and if this is an issue with the browser, or the device itself, please help?

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK

I have noticed that just recently videos across all different websites are not displaying properly. The image part of the video is a green scrambled mess. The audio is fine, but the images are wrong. I am not having this issue on a different browser, and I'm not sure what I'm supposed to do. I don't know if changing any of the settings will help or if there's a bug in one of the updates.

So, I cannot get sound through firefox and you want me to search through numerous panels that do nothing to get a result., You want me to check connections and equipment that work in other apps which I have already gone through steps to prove.

You also have zero ability to actually contact a support rep. You prefer I go on the roundabout of obfuscation until I really want to find someone in mozilla management and insert the mozilla organisation on a long pole, five km should about do it.

If microsnot and giggle can do it, why not youhoo?

Even Spymantech can bleep bleep get it done.

We're finding we can no longer watch FUBO TV on Firefox. Works fine in Edge. Anyone have any suggestions? We've cleared cache/history, restarted laptop, etc. This occurs both on recorded programs and live tv. We still seem to be able to get the commercials, although we tried watching on two different devices and the commercials were very different. Is it possible for Firefox to have been hacked but not Edge on the same device? Doesn't sound plausible to me, but I'm not sure. This has happened since the last update to Firefox. We have Windows 10 64 bit. Firefox 134.0.2 or whatever the latest version is. We're stumped why it works on one browser but not the other. Has to be a Firefox issue.