I-Firefox Community Forum

hello, i have a huge issue with my firefox and i cant seem to fix it or somehow understand the cause why my tabs sometimes browser crashes unexpectedly and sometimes i get a blue screen on my laptop. maybe there is a problem with my pc but it doesnt change the fact why firefox tabs are crashing really often this is one of my latest crash reports: https://crash-stats.mozilla.org/report/index/3721bbdd-5f3a-4b02-bd0d-60c1e0250208

I have Windows 11 and just installed the latest Firefox update (145). But every time I try to open a site, the page crashes. I seem to be able to work in troubleshooting mode, but otherwise I'm dead in the water.

Is there any way to roll back to version 144?

Help!

The browser keeps crashing. I want to remove it from my Win 10 computer but uninstall only lets me do a refresh. I need to remove it to see if it is Firefox or some other issue. How do I remove the software?

Thanks for your help with this matter.

Best regards,

Adrian

Crash submitted, ID = 320cc808-4505-4cba-6e0f-9f2c2955d007 Still happens in troubleshoot mode. Still happens with extensions disabled (Ublock origin, Proton Pass) Started happening since Dec. 5, 2025 System is current with all Debian?Ubuntu updates installed (daily refreshes) Linux Kernel 6.8 on Lenovo Yoga i7 (ca. 2022) with Intel i5 & Intel graphics

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

When I login to amazon, it asks my user name (normal), then asks my password (normal), then when it sends a code to my phone, it freezes the entire browser and I have to force quit Firefox. Been happening a week, I've cleared history, run several programs (Malwarebytes and CCleaner-with normal results) and restarted my computer (Macbook Air running Sequoia 15.6.1). Any fix for this?

Firefox crashes whenever my computer goes to sleep. I am running windows 11 and have been for years. This problem showed up a few months ago. The crash then screws up other apps and I have to restart my computer to fix it.

Hey, I've been experiencing my YouTube and Twitch tabs crashing almost every 20-40 minutes and it's been kind of annoying.

Does anyone know if the crashes are because of my drivers or Windows not being up to date? Never had this issue with Opera before.

Here are the crash reports: link text link text link text link text link text link text link text

Since 2/11, I have eleven aboutg:crashes crash reports. Tab crashes (i.e Youtube), browser crashes. Sometimes when I have Firefox and Chrome open at the same time, for an extended length of time, (I reluctantly use Chrome when Firefox has a problem with a site) they both crash.

I've opened related threads here in the past with no help offered, so maybe I can get a suggestion where else to get help?

I've done all the troubleshooting I could find, including: Uninstalling, tried using beta ff, disabled hardware acceleration, disabled/removed all extensions, memtest, updated various drivers. Still frequent tab crashes Tried two other browsers and neither of those had any issues. No crashing on edge or duckduck.

Crash reason seem to be mostly EXCEPTION_ACCESS_VIOLATION_READ and EXCEPTION_BREAKPOINT

Few crashes from today: https://crash-stats.mozilla.org/repor.../647f9599-8e18-417d-852e-b52300250827 https://crash-stats.mozilla.org/repor.../2001d7f1-4cfc-476b-9a88-4679a0250827 https://crash-stats.mozilla.org/repor.../b2101bae-a1cc-404c-b0d2-7b8230250827 https://crash-stats.mozilla.org/repor.../dede8925-55e3-484e-b2ab-3863d0250827

Application Basics

Name: Firefox Version: 144.0.2 Build ID: 20251027123126 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:144.0) Gecko/20100101 Firefox/144.0 OS: Windows_NT 10.0 19045 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 16 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 8.0 GB Disk Space Available: 723 GB Pointing Devices: Mouse

Crash Reports for the Last 3 Days

Report ID: bp-d16c48b7-3714-4c99-a2b9-d67870251031 Submitted: 5 hours ago

Report ID: bp-5eb19347-16e0-4de3-9c25-9fbd30251031 Submitted: 19 hours ago

Report ID: bp-58b86068-3b9c-498c-a337-c9ee20251031 Submitted: 19 hours ago

Report ID: bp-4f5a3fee-fc52-453c-9fbe-14d480251031 Submitted: 20 hours ago

Report ID: bp-22f50eba-1b3d-4809-987e-be59b0251031 Submitted: 20 hours ago

Report ID: bp-8edbfc6d-363f-4def-93cb-b6bae0251030 Submitted: 1 day ago

Report ID: bp-e29b2492-803f-42de-9926-fcfcf0251030 Submitted: 1 day ago

Report ID: bp-33a980a6-8db9-4eec-a5e8-254d30251030 Submitted: 2 days ago

Report ID: bp-486a94ce-a383-46e2-ae19-546da0251030 Submitted: 2 days ago

Report ID: bp-7cc853b1-a497-499f-b89c-e57160251030 Submitted: 2 days ago

Report ID: bp-3ff0e990-87da-4b03-a4d6-eecaa0251030 Submitted: 2 days ago

Report ID: bp-ad4841a7-7a26-48f3-b9a1-0db770251030 Submitted: 2 days ago

Report ID: bp-b6f08d35-6cb0-4d92-8e7d-9732e0251029 Submitted: 2 days ago

Report ID: bp-e60924b0-d2fb-4386-8565-bacd40251029 Submitted: 2 days ago

Report ID: bp-b36debb6-2755-4db5-bd65-c58bc0251029 Submitted: 3 days ago

Report ID: bp-d8427b32-f00c-45b2-8df9-5031a0251029 Submitted: 3 days ago

Report ID: bp-b7287caa-ed7b-40ed-b76b-7458e0251029 Submitted: 3 days ago

Report ID: bp-751b089a-2ae0-43c0-817c-1980e0251029 Submitted: 3 days ago

Report ID: bp-8da29cb5-7a0d-4154-8813-e32260251029 Submitted: 3 days ago

Report ID: bp-4f2e5694-bea4-4fe0-bbd7-75fb10251029 Submitted: 3 days ago

Report ID: bp-a93be03c-703b-435b-9090-14e1c0251029 Submitted: 3 days ago

Report ID: bp-93c94886-cf1d-4a42-b4c8-76d5d0251029 Submitted: 3 days ago

Report ID: bp-fb8aeb48-0c4a-4071-b0d5-1fe480251029 Submitted: 3 days ago

Report ID: bp-850cfe2f-94c6-4aac-af32-f78050251029 Submitted: 3 days ago

Report ID: bp-53f5fbca-e631-4bc6-9356-f57a90251029 Submitted: 3 days ago

Report ID: bp-9b5c21f1-bb4e-4c4d-a695-412720251029 Submitted: 3 days ago

Remote Features

1-Callout Contextual Chatbot Suggestion Treatment A: Tab Switching Copy Rollout: (treatment-a-tab-switching-copy) Account Adoption PXI Menu - Rollout Fx143+: (treatment-a) Address Autofill Desktop ( Pref, Release Rollout ): (enable-address-autofill) AI Chatbot Page Summarization MVP - treatment-a-callout-badge Rollout v2: (treatment-a-callout-badge) BackgroundUpdate: Enable unelevated installations (Rollout) -- 3-release: (enabled) Context ID rotation every 7 days: (control) Custom Wallpapers, No Message Rollout - Release: (control) Deprecate IpAddrAny Rollout for Release: (control) Desktop Release Rollout: Show Relay to all Browsers - "Next" Sign-up modal CTA: (next-sign-up-modal-cta) Disable Enrollment Status Telemetry for Firefox Desktop (via nimbusTelemetry): (control) Downsample uptake.remotecontent events: (control) Enable Nimbus Unenrollment Synchronization: (control) Encrypted Client Hello - Fallback Mechanism: (control) Limit use of OCSP - Rollout: (enforce) Fast UDP for Firefox - Treatment Fast UDP Release Rollout: (treatment-fast-udp) Fox Doodle Multi-Action CTA 2025 - Rollout: (treatment-a) Fx Accounts Ping (release rollout 2): (control) Improved mailto handling with OS integration - Treatment A Rollout: (treatment-a) Link Previews - All Channel Rollout With Onboarding: (long-press-preview) Link Previews - All Channel Rollout Without Onboarding: (long-press-preview) New Tab 145.1.20251009.134757 to Release: (rollout) OHTTP Merino Content Recs Rollout: (enable-ohttp) One-Click Set To Default - New Users Rollout: (treatment-b) One Click Sponsored Settings: (control) PDF Annotations - Highlight - Treatment B Rollout: (treatment-b) Pin Frequently Used Websites - 143 - Promo Rollout, All Locales: (rollout-branch) Product Insight Telemetry via Server Knobs - Rollout - Release: (control-rollout) Refactor New Tab telemetry Rollout: (treatment) Relay integration into Firefox 118+ Release for all FXA and autofill users: (enable-relay-integration) Roll out Expanded sign-in PXI toolbar button w/callout (Signed out): (sign-in-with-call-out) Sections Rollout US: (sections) Smart Tab Groups Rollout: (smart-tab-groups) Storage Access Heuristic Restriction Rollout: (treatment-branch) Taskbar Tabs Discovery Global Rollout: (delivery) Unified API for spocs and top sites - controlled rollout for release 133+: (control) Visual Card updates: (updated) Visual Search Rollout: (google-lens-rollout) Windows UI Automation release rollout: (rollout)

Remote Processes

Type: Privileged Mozilla Content Count: 1

Type: Socket Count: 1

Type: Preallocated Count: 3

Type: Isolated Web Content Count: 3

Type: GPU Count: 1

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: RDD Count: 1

Type: Utility JavaScript Oracle Count: 1

Type: Utility Generic Audio Decoder Count: 1

Type: Utility Media Foundation Engine Count: 1

Type: Utility Windows Media Foundation Count: 1

Add-ons

Name: AdBlock — block ads across the web Type: extension Version: 6.30.1 Enabled: true Location: app-profile ID: jid1-NIfFY2CA8fy1tg@jetpack

Name: AdBlocker for YouTube™ Type: extension Version: 0.5.3 Enabled: true Location: app-profile ID: jid1-q4sG8pYhq8KGHs@jetpack

Name: Add-ons Search Detection Type: extension Version: 3.0.0 Enabled: true Location: app-builtin-addons ID: addons-search-detection@mozilla.com

Name: Data Leak Blocker Type: extension Version: 144.0.20250915.154356 Enabled: true Location: app-system-addons ID: data-leak-blocker@mozilla.com

Name: Form Autofill Type: extension Version: 1.0.1 Enabled: true Location: app-builtin-addons ID: formautofill@mozilla.org

Name: IPP Activator Type: extension Version: 0.1 Enabled: true Location: app-builtin-addons ID: ipp-activator@mozilla.com

Name: New Tab Type: extension Version: 145.1.20251009.134757 Enabled: true Location: app-profile ID: newtab@mozilla.org

Name: Norton Safe Web Type: extension Version: 3.23.0.29 Enabled: true Location: app-profile ID: nortonsafeweb@symantec.com

Name: Picture-In-Picture Type: extension Version: 1.0.0 Enabled: true Location: app-builtin-addons ID: pictureinpicture@mozilla.org

Name: Privacy Badger Type: extension Version: 2025.9.2 Enabled: true Location: app-profile ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: RoboForm Password Manager Type: extension Version: 9.7.7.7 Enabled: true Location: app-profile ID: rf-firefox@siber.com

Name: Web Compatibility Interventions Type: extension Version: 144.5.0 Enabled: true Location: app-builtin-addons ID: webcompat@mozilla.org

Name: System theme — auto Type: theme Version: 1.4.2 Enabled: true Location: app-builtin ID: default-theme@mozilla.org

Name: Capital One Shopping: Save Now Type: extension Version: 0.1.1219 Enabled: false Location: app-profile ID: {aff8af88-06a9-4eee-b383-3af08c47b8c8}

Name: uBlock Origin Type: extension Version: 1.67.0 Enabled: false Location: app-profile ID: uBlock0@raymondhill.net

Name: Dark Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-dark@mozilla.org

Name: Firefox Alpenglow Type: theme Version: 1.5.1 Enabled: false Location: app-builtin ID: firefox-alpenglow@mozilla.org

Name: Light Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-light@mozilla.org

Security Software

Type:

Type:

Type:

Legacy User Stylesheets

Active: false Stylesheets: No stylesheets found

Graphics

Features Window Device Pixel Ratios: 1.2 Compositing: WebRender Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. 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GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Target Frame Rate: 60 WebGPU Default Adapter: { "navigator.gpu.requestAdapter({})": { "info": { "architecture": "", "description": "", "device": "", "isFallbackAdapter": false, "subgroupMaxSize": 128, "subgroupMinSize": 4, "vendor": "", "wgpuBackend": "Dx12", "wgpuDevice": 4747, "wgpuDeviceType": "DiscreteGpu", "wgpuDriver": "30.0.14.7514", "wgpuDriverInfo": "", "wgpuName": "NVIDIA GeForce GT 710", "wgpuVendor": 4318 }, "features": [ "bgra8unorm-storage", "core-features-and-limits", "depth-clip-control", "depth32float-stencil8", "float32-filterable", "indirect-first-instance", "rg11b10ufloat-renderable", "texture-compression-bc", "texture-compression-bc-sliced-3d", "timestamp-query" ], "limits": { "maxBindGroups": 8, "maxBindGroupsPlusVertexBuffers": 24, "maxBindingsPerBindGroup": 65535, "maxBufferSize": 1073741824, "maxColorAttachmentBytesPerSample": 32, "maxColorAttachments": 8, "maxComputeInvocationsPerWorkgroup": 768, "maxComputeWorkgroupSizeX": 1024, "maxComputeWorkgroupSizeY": 1024, "maxComputeWorkgroupSizeZ": 64, "maxComputeWorkgroupStorageSize": 32768, "maxComputeWorkgroupsPerDimension": 65535, "maxDynamicStorageBuffersPerPipelineLayout": 4, "maxDynamicUniformBuffersPerPipelineLayout": 8, "maxInterStageShaderVariables": 16, "maxSampledTexturesPerShaderStage": 64, "maxSamplersPerShaderStage": 64, "maxStorageBufferBindingSize": 1073741824, "maxStorageBuffersPerShaderStage": 16, "maxStorageTexturesPerShaderStage": 16, "maxTextureArrayLayers": 2048, "maxTextureDimension1D": 16384, "maxTextureDimension2D": 16384, "maxTextureDimension3D": 2048, "maxUniformBufferBindingSize": 65536, "maxUniformBuffersPerShaderStage": 64, "maxVertexAttributes": 32, "maxVertexBufferArrayStride": 2048, "maxVertexBuffers": 16, "minStorageBufferOffsetAlignment": 32, "minUniformBufferOffsetAlignment": 256 } } } WebGPU Fallback Adapter: { "navigator.gpu.requestAdapter({\"forceFallbackAdapter\":true})": { "info": { "architecture": "", "description": "", "device": "", "isFallbackAdapter": true, "subgroupMaxSize": 128, "subgroupMinSize": 4, "vendor": "", "wgpuBackend": "Dx12", "wgpuDevice": 140, "wgpuDeviceType": "Cpu", "wgpuDriver": "10.0.19041.5794", "wgpuDriverInfo": "", "wgpuName": "Microsoft Basic Render Driver", "wgpuVendor": 5140 }, "features": [ "bgra8unorm-storage", "core-features-and-limits", "depth-clip-control", "depth32float-stencil8", "float32-filterable", "indirect-first-instance", "rg11b10ufloat-renderable", "shader-f16", "texture-compression-bc", "texture-compression-bc-sliced-3d", "timestamp-query" ], "limits": { "maxBindGroups": 8, "maxBindGroupsPlusVertexBuffers": 24, "maxBindingsPerBindGroup": 65535, "maxBufferSize": 1073741824, "maxColorAttachmentBytesPerSample": 32, "maxColorAttachments": 8, "maxComputeInvocationsPerWorkgroup": 768, "maxComputeWorkgroupSizeX": 1024, "maxComputeWorkgroupSizeY": 1024, "maxComputeWorkgroupSizeZ": 64, "maxComputeWorkgroupStorageSize": 32768, "maxComputeWorkgroupsPerDimension": 65535, "maxDynamicStorageBuffersPerPipelineLayout": 4, "maxDynamicUniformBuffersPerPipelineLayout": 8, "maxInterStageShaderVariables": 16, "maxSampledTexturesPerShaderStage": 64, "maxSamplersPerShaderStage": 64, "maxStorageBufferBindingSize": 1073741824, "maxStorageBuffersPerShaderStage": 64, "maxStorageTexturesPerShaderStage": 64, "maxTextureArrayLayers": 2048, "maxTextureDimension1D": 16384, "maxTextureDimension2D": 16384, "maxTextureDimension3D": 2048, "maxUniformBufferBindingSize": 65536, "maxUniformBuffersPerShaderStage": 64, "maxVertexAttributes": 32, "maxVertexBufferArrayStride": 2048, "maxVertexBuffers": 16, "minStorageBufferOffsetAlignment": 32, "minUniformBufferOffsetAlignment": 256 } } } DirectWrite: true (10.0.19041.5794) GPU #1 Active: Yes Description: NVIDIA GeForce GT 710 Vendor ID: 0x10de Device ID: 0x128b Driver Version: 30.0.14.7514 Driver Date: 6-10-2024 Drivers: C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll Subsys ID: 85761043 RAM: 1024 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1080@60Hz scales:1.000000|1.200000 DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0 OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None VpSR=Not Supported VpAutoHDR=Not Supported SwapChainTearingSupport: Supported GPUProcessPid: 11748 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info: Windows Platform Decision Log HW_COMPOSITING: default: available, D3D11_COMPOSITING: default: available, DIRECT2D: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED D3D11_HW_ANGLE: default: available, GPU_PROCESS: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, WEBRENDER_DCOMP_PRESENT: default: available, WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, WINDOW_OCCLUSION: default: available, HARDWARE_VIDEO_DECODING: default: available, HARDWARE_VIDEO_ENCODING: default: available, VIDEO_HARDWARE_OVERLAY: default: available, VIDEO_SOFTWARE_OVERLAY: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: available, VP8_HW_DECODE: default: available, VP9_HW_DECODE: default: available, REUSE_DECODER_DEVICE: default: available, BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, H264_HW_DECODE: default: available, AV1_HW_DECODE: default: available, HEVC_HW_DECODE: default: available, REMOTE_CANVAS: default: available, runtime: blocked, Disabled without Direct2D, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NO_DIRECT2D VP8_HW_ENCODE: default: available, VP9_HW_ENCODE: default: available, H264_HW_ENCODE: default: available, AV1_HW_ENCODE: default: available, HEVC_HW_ENCODE: default: available, WMF_HW_DRM: default: available, GL_NORM16_TEXTURES: default: available, WEBGPU_EXTERNAL_TEXTURE: default: available,

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): ... Codec Support Information: Codec Name: Software Decoding, Hardware Decoding, Software Encoding, Hardware Encoding H264: Supported, Supported, Unsupported, Unsupported VP9: Supported, Supported, Unsupported, Unsupported VP8: Supported, Supported, Unsupported, Unsupported AV1: Supported, Unsupported, Install extension HEVC: Unsupported, Unsupported, Unsupported, Unsupported AAC: Supported, Unsupported, Unsupported, Unsupported MP3: Supported, Unsupported, Unsupported, Unsupported Opus: Supported, Unsupported, Unsupported, Unsupported Vorbis: Supported, Unsupported, Unsupported, Unsupported FLAC: Supported, Unsupported, Unsupported, Unsupported Wave: Supported, Unsupported, Unsupported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Digital Audio (S/PDIF) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&c77706c&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 128 - 480 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&c77706c&0&0001, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 128 - 480 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency

Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead, HDCP 2.2 Compatible org.w3.clearkey: {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vp9(all)","av1(all)","vorbis(all)","vp8(all)"]}}, No, No com.widevine.alpha: SW_SECURE_CRYPTO,SW_SECURE_DECODE, SW_SECURE_CRYPTO, {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)","vp9(all)","av1(all)","vp8(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vorbis(all)"]}}, Yes, No com.microsoft.playready.recommendation: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, No, Yes com.microsoft.playready.recommendation.3000: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, No, Yes com.microsoft.playready.recommendation.3000.clearlead: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, Yes, Yes

Environment Variables

MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Profiles\vuqdok7n.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_1: -os-autostart

Remote Settings

Status: OK Not working

Status: 2025-11-01T01:09:32.000Z

Status: "1761957396338"

Status: Status Date Infos successFri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time){}successThu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time){} Date: success Infos: Fri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time) {} success Thu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time) {}

Status: success Date: Fri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Thu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time) Infos: {}

Remote Experiments

Long term holdback 2025H1 Growth Desktop: delivery Suggesting Past the Dot Holdback: suggest-past-the-dot

Important Modified Preferences

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Important Locked Preferences

extensions.formautofill.creditCards.os-auth.locked.enabled: false fission.autostart.session: true media.utility-process.enabled: true security.enterprise_roots.enabled: true signon.management.page.os-auth.locked.enabled: false

Places Database

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Entity: moz_places Count: 74648 Size (KiB): 33376 Size (%): 43.1 Efficiency (%): 80.3 Sequentiality (%): 2.9

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Entity: moz_places_hostindex Count: - Size (KiB): 2272 Size (%): 2.9 Efficiency (%): 82.3 Sequentiality (%): 2.9

Entity: moz_places_visitcount Count: - Size (KiB): 864 Size (%): 1.1 Efficiency (%): 76.5 Sequentiality (%): 2.9

Entity: moz_places_frecencyindex Count: - Size (KiB): 928 Size (%): 1.2 Efficiency (%): 78.3 Sequentiality (%): 2.9

Entity: moz_places_lastvisitdateindex Count: - Size (KiB): 1696 Size (%): 2.2 Efficiency (%): 71.3 Sequentiality (%): 2.9

Entity: moz_places_guid_uniqueindex Count: - Size (KiB): 1696 Size (%): 2.2 Efficiency (%): 90 Sequentiality (%): 2.9

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Entity: moz_places_altfrecencyindex Count: - Size (KiB): 896 Size (%): 1.2 Efficiency (%): 72.7 Sequentiality (%): 2.9

Entity: moz_historyvisits Count: 267005 Size (KiB): 7840 Size (%): 10.1 Efficiency (%): 95.3 Sequentiality (%): 2.9

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Entity: moz_historyvisits_placedateindex Count: - Size (KiB): 7232 Size (%): 9.3 Efficiency (%): 74.2 Sequentiality (%): 2.9

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Accessibility

Activated: true Prevent Accessibility: 0 Accessibility Instantiator: UIAUTOMATION|C:\Program Files (x86)\Siber Systems\AI RoboForm\9.8.3.3\rf-chrome-nm-host.exe

Library Versions

NSPR Expected minimum version: 4.37 Version in use: 4.37

NSS Expected minimum version: 3.116 Version in use: 3.116

NSSSMIME Expected minimum version: 3.116 Version in use: 3.116

NSSSSL Expected minimum version: 3.116 Version in use: 3.116

NSSUTIL Expected minimum version: 3.116 Version in use: 3.116

Sandbox

Content Process Sandbox Level: 8 Effective Content Process Sandbox Level: 8 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 1

Startup Cache

Disk Cache Path: C:\Users\hrste\AppData\Local\Mozilla\Firefox\Profiles\vuqdok7n.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US","af-ZA"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

print_printer: EPSON WF-3820 Series print.more-settings.open: true print.printer_EPSON_WF-3820_Series.print_ignore_unwriteable_margins: false print.printer_EPSON_WF-3820_Series.print_in_color: false print.printer_EPSON_WF-3820_Series.print_margin_bottom: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_left: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_right: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_top: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_orientation: 1 print.printer_EPSON_WF-3820_Series.print_scaling: 1 print.printer_EPSON_WF-3820_Series.print_shrink_to_fit: true

Content Analysis (DLP)

Active: false Connected to Agent: Agent Path: Agent Failed Signature Verification: Request Count:

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshooting mode or Windows 8 compatibility mode. OS is Windows 10 Pro (x64) 22H2 on ThinkPad E495 (AMD Ryzen 5 3500U) Things that haven't resolved the problem: - Remove extensions and themes - Refresh Firefox - Reinstall Firefox - Updating Visual C++ 2015-2022 with Redistributable (x64) version 14.42.34438 - Updating Firefox to version 135.0.1 and subsequently to version 136.0, however updater only works in Windows 8 compatibility mode - Full system scan for malware (none found) Note: Extensions NoScript and Cookie AutoDelete work normally with Firefox running in Windows 8 compatibility mode.

First got a msg box from Firefox that my W10 PC had crashed overnite - and I could report it. My PC was back up & looked normal - but when I accessed Firefox the PC crashed - then I got the above error & blue screen and could do nothing on the PC! I restarted again - as long as I DO NOT START FIREFOX - my PC is fine. Help pls! For what it's worth, I happened to open a lot of tabs in Firefox yesterday. Drivers are up-to-date. Vicki

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 10 end of life we've been forced to upgrade at work. Now this crashes on a key webpage (we're software delevelopers). So we might have to change to Chrome which I really don't want to do. It would be great if you could find any or many crash reports I've filed and fix the issue.

I've copied the crash report info here in case its of use.

AdapterDeviceID: 0x2216 AdapterDriverVersion: 32.0.15.6614 AdapterSubsysID: 0000000c AdapterVendorID: 0x10de AvailablePageFile: 115913166848 AvailablePhysicalMemory: 101009371136 AvailableVirtualMemory: 138522275762176 BackgroundTaskMode: 0 BuildID: 20250918214338 CPUMicrocodeVersion: 0xa20120a ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1758883843 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758532709 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["oleaut32.dll","sapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","PCShellCommonProxyStub.dll","devenum.dll","twinapi.dll","dataexchange.dll","wpnapps.dll","Windows.Security.Integrity.dll","mfcore.dll","ondemandconnroutehelper.dll","wshbth.dll","nlansp_c.dll","winrnr.dll","NapiNSP.dll","wscapi.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.ApplicationModel.dll","Windows.UI.Immersive.dll","Bcp47Langs.dll","textinputframework.dll","linkinfo.dll","Windows.System.Launcher.dll","Windows.StateRepositoryPS.dll","OneCoreCommonProxyStub.dll","ktmw32.dll","wininet.dll","mfplat.dll","RTWorkQ.dll","webauthn.dll","Windows.UI.dll","WTDSENSOR.dll","mscms.dll","srvcli.dll","iertutil.dll","CompPkgSup.DLL","OneCoreUAPCommonProxyStub.dll","windows.staterepositorycore.dll","windows.staterepositoryclient.dll","twinapi.appcore.dll","rasadhlp.dll","MMDevAPI.dll","npmproxy.dll","AudioSes.dll","winhttp.dll","propsys.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","netprofm.dll","FWPUCLNT.DLL","CoreUIComponents.dll","taskschd.dll","winnsi.dll","Microsoft.Internal.WarpPal.dll","dcomp.dll","CoreMessaging.dll","wsock32.dll","winmm.dll","uxtheme.dll","dwmapi.dll","resourcepolicyclient.dll","DXCore.dll","DWrite.dll","directxdatabasehelper.dll","avrt.dll","dxgi.dll","wtsapi32.dll","secur32.dll","windows.storage.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","winsta.dll","rsaenh.dll","kernel.appcore.dll","sspicli.dll","mswsock.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","umpdc.dll","fltLib.dll","version.dll","dbgcore.dll","ntmarta.dll","bcrypt.dll","powrprof.dll","dbghelp.dll","cryptsp.dll","devobj.dll","cfgmgr32.dll","profapi.dll","KERNELBASE.dll","gdi32full.dll","wintrust.dll","ucrtbase.dll","bcryptPrimitives.dll","WinTypes.dll","crypt32.dll","msvcp_win.dll","win32u.dll","shlwapi.dll","imagehlp.dll","rpcrt4.dll","imm32.dll","ws2_32.dll","setupapi.dll","SHCore.dll","psapi.dll","combase.dll","kernel32.dll","shell32.dll","nsi.dll","msctf.dll","msvcrt.dll","gdi32.dll","clbcatq.dll","ole32.dll","sechost.dll","advapi32.dll","user32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Citrix Systems, Inc.":["CtxMFPlugin64.dll","CtxWebAuthnHook.dll","Citrix.Hdx.WebAuthnProtocol.dll","CtxWsApi64.dll","PicaWsApi64.dll","CxInjIme.dll","Citrix.Hdx.Seamless.Hooking.dll","PicaWtsHook.dll","SCardHook.dll","ShellHook.dll","FullScreenHook.dll","MfApHook.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","VCRUNTIME140.dll","msvcp140.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} NimbusEnrollments: 1-callout-contextual-chatbot-suggestion-treatment-a-tab-switching-copy-rollout:treatment-a-tab-switching-copy,account-adoption-pxi-menu-rollout-v2:treatment-a,address-bar-update-launch-hold:scotch-bonnet,ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout:treatment-a-callout-badge,backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,chips-rollout-to-firefox:control,context-id-rotation-every-7-days:control,custom-wallpapers-no-message-rollout-release:control,deprecate-ipaddrany-rollout-for-release:control,desktop-address-autofill-uk-release-rollout:treatment-a,device-migration-accounts-toolbar-icon-rollout:treatment-a,disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry:control,enable-nimbus-sql-datastore:control,encrypted-client-hello-fallback-mechanism:control,enforce-crlite-results-and-limit-use-of-ocsp-rollout:enforce,fox-doodle-multi-action-cta-2025-rollout:treatment-a,fx-accounts-ping-release-rollout-2:control,link-previews-all-channel-rollout-without-onboarding:long-press-preview,login-status-advisory-callout-rollout:treatment-a,long-term-holdback-2025h1-growth-desktop:delivery,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,one-click-sponsored-settings:control,pdf-annotations-highlight-treatment-b-rollout:treatment-b,pin-frequently-used-websites-143-promo-rollout-all-locales:rollout-branch,relay-integration-into-firefox-release-for-all-fxa-users:enable-relay-integration,report-this-ad:control,smart-tab-groups-rollout-worldwide-en-excluding-us:smart-tab-groups,spoc-positions-and-placements-rollout:control,storage-access-heuristic-restriction-rollout:treatment-branch,taskbar-tabs-discovery-en-rollout:delivery,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,visual-card-updates:updated Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU-#2: AdapterVendorID2: 0x000a, AdapterDeviceID2: 0x000a, AdapterSubsysID2: 0000000c, AdapterDriverVersion2: DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 388 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1758883835 SubmittedFrom: Client SystemMemoryUsePercentage: 26 TelemetryEnvironment: 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useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Issue started a few month ago, tabs crashing 10+ times each day.

All my crash reports says "EXCEPTION_ACCESS_VIOLATION_READ" but i dont know what is causing it, happens on multiple different pages

https://crash-stats.mozilla.org/report/index/13f8c0ea-eb8f-4bc6-8fc0-c71fb0250828 https://crash-stats.mozilla.org/report/index/4721567f-fc71-4d6f-aed2-0624f0250828 https://crash-stats.mozilla.org/report/index/49873a38-3eb9-4557-8ed5-2d45c0250828 https://crash-stats.mozilla.org/report/index/5a1fee4d-a15a-41d4-a005-9d51d0250828 https://crash-stats.mozilla.org/report/index/e291e9c3-8354-4edf-8bb6-7d6480250828

have many more crash reports, but dont know if that would help

I wanted to report that Firefox froze or crashed. I could not close it and had to Endtask it. I am running the latest version supposedly on Windows 11. Why did this occur?

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach ball will spin. It will only happen if Firefox is in focus when I use spotlight, and only if I am signed into Firefox sync.

I am not sure of a way to help replicate this issue as it seems to only happen when signed with Sync, but I would be happy to provide additional if I can.

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates installed. I'm not doing anything different to the usual work I do.

I have tried using a new Firefox profile with no cached info carried over, this doesn't solve the problem. I have no extensions or add ons. I do run Avast, but haven't had this problem before.

Crash report: https://crash-stats.mozilla.org/report/index/1fe71926-ad8e-4592-b103-9874f0250722#tab-annotations

NB: I do not usually get the opportunity to submit a crash report when these crashes happen.