I-Firefox Community Forum

Hi my firefox just updated to version 153.0.1 on all 5 family computers some running win 11 and some win 10 and 2 win 11 pro. now we all experience firefox crashing and not loading pages. When we go to settings and select contact support it says the system crashed. Is there a way to roll back to a version that works without crashing without have to revert to goggle chrome or edge? regards Mal

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 10. Despite windows settings showing internet connected, and other device connection fine. I've stopped the VPN plugin. Have submitted 3 crash reports just now bp-03b76eff-3e9d-4778-a790-7913d0260725 bp-f4ffd17f-b408-4b1a-a1ea-391190260725 bp-123c3ae2-1d94-4abb-a040-875720260725

It was freezing every few days before the update, but now it's 2-3 times a day.

My PC was just updated to Firefox 153 and since the app seems to freeze regularly - particularly when accessing (older) silly games such as Bubble Pet Saga - a simplistic CBC game. https://www.cbc.ca/kids/games/play/bubble-pet-saga

I run Windows 10 on an older HP

Thanks Jim

When launching Firefox, an "Application has stopped working" error window appears, yet Firefox itself still starts up. This error also pops up intermittently while using the PC—even when running Firefox in Safe Mode.

I'm using Windows 11 and I've turned off graphics acceleration, ensured that the drivers for Firefox and my graphics are all updated, and turned off all extensions, plug-ins, and themes, I've cleared the cache, and it still keeps freezing and crashing within minutes of opening the browser. I don't even have to go to a resource heavywebsite to get it to crash, just the Google homepage or any other simple site. And in task manager, I can see that it's using increasing memory until it crashes, but I don't understand why. It never used to do this until yesterday. Anybody have any ideas?

Thanks!

Hello,

Ever since latest update (153.0 (64 bits) everything crash. I can open Firefox, but as soon as I enter a website, regardless of what it is, it won't load.

If i try to close the app, there's always a process that keeps running. It can't close. And if I try to force it it says that access is refused.

After that I keep receiving these errors that Firefox is already open and I need to close the last process of Firefox to continue but even if I say to close, it keeps repeating until my PC finally crash.

Everything was working 100% until Firefox updated itself. No Windows update nothing.

I can't even send crash report since it does the same error.

Firefox keeps shutting down and it will open up when I tap on the icon. I have to reload it to make it work, It seems like I have to do this everytime I shut the pc.

about every 15 to 20 minutes I hear a tone from the speaker and then Firefox crashes, on some occasions another msg box briefly appears saying something about Microsoft windows but then it disappears before it can be read fully.

I’m using the latest stable Firefox package from the official Mozilla repository for Ubuntu, on a system with 32GB of RAM.

I’m also using Microsoft Teams for work calls, in the browser (because Linux) and I notice that Ubuntu has killed the FF process twice last week because it was using too much memory - see attached image. I’ve only had 4 or 5 Teams calls last week so this isn’t a great success rate. It seems that after half an hour or so, FF has hogged so much memory that the OS feels the need to kill it.

If this is a known issue: are there any known workarounds?

If this is not a known issue :Can I help by providing troubleshooting data? How?

Thanks in advance!