I-Firefox Community Forum

Every time I change my password or I try to change my password I get notifications double notifications actually one with an eight digit number one with the six digit number it's going to the same account but it's also going to another account in another town how do I stop this

I'm trying to setup 2fa on my account. It requires sending a code to my email which I then use to verify. These codes consistently are sent outside of the time window and as a result expired. I've added accounts@firefox.com to my contacts, and I've tried this on firefox desktop and firefox mobile on an iphone, and both produce the same results.

I'm on a gmail account and gmail flags these emails as suspicious despite being added as a contact, which likely means they are poorly formatted. Despite this flag, they are still sent to my inbox when they finally arrive.

This is incredibly frustrating as this is a service provided by basically every company and yet I have never seen it perform this poorly as it has with firefox.

About two years ago, I created an account on Mozilla, and by then I'd already set up two-step authentication using the app's Authenticator. But then I had to reset Windows and lost my backup keys and other stuff. Soon after, I experimented with other browsers and forgot about Firefox (I also deleted the Firefox profile in the Authenticator app). Now I've decided to log into my account, but since I can't log in without the app, I figured there's an option to log in using the email linked to the account (I have access to it), but for some reason, they're asking me for an account recovery key. So, I know my email address and have the password for it, but I can't log into my account without the Authenticator app. To try this alternative, I need to know the account recovery key, but I've lost it too. So, I'd be very grateful if anyone knows a solution to this problem. For reference, I also logged out of my Mozilla account on other devices and I haven't received any emails related to this situation (like checking email, etc.).

Firefox Account verification emails never arrive. Password works. Sync works on existing devices. New device verification email is never delivered. Account appears stuck in verification state.

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

Hi,

I'd like to import my bookmarks on a newly installed Firefox system. To do this, I need to log in and enter a verification code. This code arrives by email, but only after a few hours. So it's too late to enter it.

Best regards

Friedrich

Hello,

sync and account email i want to login - i know the password but i never get the code for verify to login on my mail.

its not in spam, unwanted or anything else. i tried it many times now but i never get any mail so i cant login anymore.

how should i ever get access to my account again? because there is no other way..

I was trying to sign in to siriusxm.com. A box came up that said "Please insert your security key", with a diagram that looks like a flash drive. It said the request came from FireFox Mozilla Corp.

Is this one flashdrive key that will work for everything Firefox Mozilla Corp wants to guard, or it is something required by SiriusXM? I've never heard of it, but have seen it pop up for two or three things in the last week. I don't know how to satisfy the requirement. I looked though the topics on FireFox help page, and nothing mentions it that I can find.

I recovered my account using a backup code and set a new password. Two-step authentication is enabled but I don’t have the linked TOTP app. The settings UI does not allow disabling 2FA and does not offer backup code input. I still have unused 10-character backup recovery codes. Please advise.

I tried to sign into my account, but then it sends a code to my email which i go into but didn't get and have waited for an hour but still nothing. Has this happened to anybody?

Hello, I have tried everything...filters, added contact, blocked senders but I'm still not receiving any email from Firefox. I need my verification numbers to continue to sign into my account. thanks in advance for helping, Scott

When trying to log into my work Microsoft Office 365 account on Firefox, a QR Code is supposed to appear, which I scan with my phone and the MSFT Authenticator app logs me in. This doesn't happen in Firefox but instead says, "Touch your security key to continue with login.microsoft.com. I am not using a security key and they are not allowed by my work. This works fine on Chrome based browsers.

Is there some setting that will fix this or is this a bug with Firefox?

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and I have lockdown with the two authentication and changed my password. How else can I get support as far as this is not happening again.

'Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verification on my Google account. Is Firefox part of this situation?

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone 16