I-Firefox Community Forum

It's slowly dawning on me that this might be an unfixable problem, but I'll ask anyway.

When I updated my Macbook this morning, Firefox updated as well, and when I opened it, all my bookmarks, history, passwords, and extensions were missing. My Mozilla account was signed out, so I signed in, but since my password was only saved on Firefox, I had to reset it... I think this may have deleted my data permanently.

Weirdly, a similar thing happened to me with a recent previous update where all my bookmarks vanished. I tried to follow the guide to restore bookmarks, which didn't work, but when I quit and restarted Firefox they came back anyway so I didn't think too much about it.

It's definitely my fault for panicking and resetting my account password without reading the consequences too carefully, but I don't understand why these updates sign you out of the browser in the first place. I'm not the most tech savvy person in the world and it wasn't like they were warning before the update to make sure all my data was backed up... they just sprung it on me at 7 on a Saturday morning. Sorry for complaining. If anybody has any idea how to fix this, I'll be eternally grateful.

Hi, My operating system is Windows 11 and I have Mozilla version 138.0.1 (64-bit version) installed. I have a Mozilla account with you. I have the settings / privacy and security set so that Mozilla does not delete my cookies when I close the browser and also so that it does not delete my browsing history and site settings. The whole problem is that when I turn off my computer or simply restart it, after turning it on again, the Mozilla browser acts as if I installed it for the first time. I lose all cookies and browsing history and it logs me out of my Mozilla account, logs me out of my Google account, etc. I have been struggling with this for two days how to set it up, but I cannot get it to a state where I do not have to log in to my Mozilla account when I turn on the computer again and the cookies and browsing history are not deleted. I do not know if the Windows 11 system or the Mozilla browser deletes cookies when restarting my PC. Please let me know how to fix this problem. I also solved this problem with my IT programmer, but he couldn't set it up correctly either and together we came to the conclusion that it must be some kind of bug in the Windows update or in the Mozilla update. I would be very happy if you could help me. I have an old computer at work that still has Windows 7 and I also have Mozilla installed and everything works fine there. I turn on the PC and then Mozilla and all my accounts stay logged in and my entire browsing history is saved and I can continue working.

I had dozens and dozens of bookmarks saved, which I backed up a few days ago, and saved the .json file to my desktop.

When I went to open them this morning, they were all gone. I imported the file to restore them, but none of my saved bookmarks returned. It seemed to import a state from 2024.

I have scoured these forums and tried everything that was sugggested, even tips from different forums.

Did this happen because I didn't have a Mozilla account (until now)?

Please please help. I don't have any profile data saved on my computer and I need my bookmarks back!

My windows computer recently got the blue screen and needed to be reset, and when I got it back up and running, and loaded Firefox, and signed into Mozilla, none of my stored passwords are there. I had done the sync before, they should have been there, no? I have an encrypted email for work and there's no way to reset the password, I just lose access to that email address. Why are all my passwords gone?

My old macbook broke (logic board problem) and I am unable to recover any information off of it currently. I bought a new macbook and didn't know my password for firefox so reset it without knowing it would remove all my saved information. I still have the saved bookmarks, etc on my phone, but no other device (including new macbook). Is it possible to retrieve my data?

My windows broken and I install new one. I have signed to firefox with my account, but there is no my old bookmarks from old device - Daniel’s Firefox on Daniel-PC.

How can I get bookmarks from Daniel’s Firefox on Daniel-PC?

I've been able to instantly sync my profile for many years, over many computers, and many clean reboots, but this time, its suddenly all gone.

I'm logged in, and it is only syncing the stuff I am already seeing as of the past 6 hours, and not the past 15 years like it used to.

Did some CIA sob decide I no longer am worthy of my accounts?

A whole lot of people depend on me [other than the CIA] and I need to be able to get hold of them rapidly at all hours of the day and night.

I need all my back up data back.

My other drive is corrupted and can't be mounted, or I would still have everything.

Also, since it CAN'T be mounted, I can't access the profile for FF in there, either.

I'm just lucky I have a couple of spare brain cells left to rub together that I guessed my password or I'd be in even worse trouble!

Yesterday, I lost 15 YEARS of bookmarks from Firefox on my iMac (15.4.1) during a thunderstorm. Firefox updated simultaneously & when I restarted, even my toolbar is gone.

I'm searching for HELP on Mozilla's website and usually I can figure tech stuff out. But this time I'm stumped, it's so complex. Many pages of instructions but I can't decipher them.

The last bookmarks I saved manually on my HD are over 10 yrs old. I'll probably have to start from scratch; a huge job.

To make matters worse, I tried to use the 'inspector' to recover an old Mozilla password that showed up as dots (from 2018) and I couldn't. So I had to change my password, which practically guarantees that I can't retrieve the old bookmarks.

However I still saved the DOTTED password but can't translate it into letters which could allow me to use my old account to get the bookmarks. It's so complicated.

Can anyone help? Thanks so much

I have tried every support advice I can find and no matter what I do passwords are not restoring. Here is what I have done: Opened about:profiles Opened profile folder Exit firefox transfer key4.db and signons.jstor files from backup to the new folder

Nothing happens.

I have tried creating new folders and following those steps. I have tried everything.

All my bookmarks have disappeared. I try fit listed... go to settings/bookmarks/manage bookmarks/import/restore. There is no files there. How do I get my bookmarks back. I need them.

I just got a new pc, and added Firefox, and also imported all of my bookmarks. But I don't see any way to add tiles to the new tab page. There are no Tiles there, even after 3 days. I really like having the links I visit most listed in tiles on the new tab page. Why don't I have any and how can I add them? I don't see anything the settings, and the help answers don't help because there are no tiles to right click on.

Hello. I am using this ID for so long that i don't even remember for how long. today i reinstall the window and login to mozila account but i don't recover and sync my bookmarks or anything. i didn't faced any problem like that before. help me sync and recover my bookmarks and settings. its really important for me

After updating to version 138.0.1 for PC today I lost many bookmarks from my saved bookmarks, and also cannot restore the last saved bookmarks folder through the Firefox "Manage bookmarks" menu. HELP!

I cannot figure out how to add my favorite things to the toolbar. The toolbar doesn't even show up at the top of my page. I just get a string of random bookmark names under the address bar with the Other bookmarks folder at the end. I can't even get rid of "Finish Setup" which is the last one shown. How do I do find where the toolbar is hidden and get it to show? Once I do find it, how can I add my favorite items to the toolbar? I even had ask a question online to find out how to restore my most recent bookmark which was backed up in the documents folder on my computer. Any suggestions would be very helpful. I don't like the way Mozilla Firefox looks now. It isn't as easy to use. I have included what the top of page looks like now. I am sorry I didn't think to keep one of how it used to be.

I cannot find any tutorials online per '"how to find or recover cookies-passwords-or bookmarks when I deleted an older version of Firefox and installed a newer version of the Firefox app."' I don't know what version the previous 'deleted' firefox app was. I'm using the up-to-date version 138 as far as I can tell. Are all my cookies and bookmarks and passwords lost permanently?