• Kusonjululiwe

When downloading from Outlook on the web using Firefox ESR, an unnecessary string is added to the file name.

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automa… (funda kabanzi)

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automatically inserted at the beginning of the file name, which is causing issues. This phenomenon does not occur with other browsers such as Edge or Chrome.

Is there a way to solve this problem?

Asked by fujioka25a 6 ezinsukwini ezidlule

Answered by jscher2000 - Support Volunteer 6 ezinsukwini ezidlule

files downloaded from outlook start with UTF-8 in the name

Hello! Since some days I have the problem that all files I download from outlook are accompanied by a preceding UTF-8 in the file name. This is not the case for e.g. go… (funda kabanzi)

Hello!

 Since some days I have the problem that all files I download from outlook are accompanied by a preceding UTF-8 in the file name. This is not the case for e.g. google chrome. Can I fix this problem by myself, or is it a general problem of firefox 128.9esr (64-bit)?

Asked by Stefan Groote 1 isonto elidlule

Last reply by Stefan Groote 5 ezinsukwini ezidlule

  • Kusonjululiwe

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox but not using Chrome?

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking "Somethi… (funda kabanzi)

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking

"Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over."

Asked by STARKNIGHT 2 izinyanga ezidlule

Answered by STARKNIGHT 2 izinyanga ezidlule

Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (funda kabanzi)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 5 izinyanga ezidlule

Last reply by markwarner22 5 izinyanga ezidlule

  • Kusonjululiwe

PDFs not displaying correctly

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and … (funda kabanzi)

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

Asked by coolbeast786 2 izinyanga ezidlule

Answered by jonzn4SUSE 2 izinyanga ezidlule

Missing tabs, history and bookmarks after update

Is it possible to restore firefox to a previous version to recover all my data? After update, all my firefox pages, tabs, bookmarks and history have vanished. Please he… (funda kabanzi)

Is it possible to restore firefox to a previous version to recover all my data? After update, all my firefox pages, tabs, bookmarks and history have vanished. Please help me recover or restore. Thank you!

Asked by Christine 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

  • Kusonjululiwe

Error code when trying to log in to Yahoo email accts

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and … (funda kabanzi)

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and my computer several times. I deleted old history which I do several times a week anyway. I called AT&T support team but they just suggested logging on to another browser. So I tried Edge and was able to access the emails successfully. I even "refreshed" Firefox and nothing changed except I had to replace several quick links. I checked for updates and discovered my Firefox browser is up to date. My Android cell phone has no issues with the emails. I have one on Firefox browser and one with Chrome on my cell phone and no issues with either one. I have been using the same log in link for many years. I even explored the new way to log in called "Currently.com" for yahoo mail. Still won't work on Firefox. But it does work on Edge. I would prefer to continue using Firefox for browser but need to use Edge til I figure this out. Any suggestions would be greatly appreciated. (BTW wifi IS on and the connection for everything else works fine.

Here is the message I get when I try to log in: "Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over." Legal policy center Privacy policy Terms of use Accessibility Your privacy choices ©2025 AT&T Intellectual Property. All rights reserved.

Asked by k4233 2 izinyanga ezidlule

Answered by k4233 2 izinyanga ezidlule

Black thumbtacks suddenly appear on all shortcuts

Why are these showing up now? They were never there before. Is there a way to hide them or make them disappear? They are ugly, distracting to look at and unnecessary. I t… (funda kabanzi)

Why are these showing up now? They were never there before. Is there a way to hide them or make them disappear? They are ugly, distracting to look at and unnecessary. I tried one about:config solution, but it did not work. Please fix this. See screenshot. The black tacks should not be visible, but now they are.

Asked by Lyghtkeepr 1 isonto elidlule

Last reply by Agent virtuel 6 ezinsukwini ezidlule

WINDOWS AND TABS OPEN BEFORE UPDATE TO VERSION 137.0.2 (64-bit) DISAPPEARED AFTER THE UPDATE

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab wa… (funda kabanzi)

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab was reset to a blank page, there was no trace of anything. I tried the access through 'Menu / History / Recently closed windows' or '.../ Recently closed tabs' and they were both blank, empty, zero, nada ... This is the first time it happens to me, and I'm surprised and disappointed that such a predictable and basic bug shows up on an update.

I have a couple dozen tabs I use for task f-ups, it' unproductive and annoying to get them all back up to work. If this happens again I doubt I keep using Firefox as my preferred browser.

  1. Anybody else suffering the same issue?
  2. Is there a cure for the problem?

Asked by JL_Mor 3 ezinsukwini ezidlule

Last reply by mrj0hnwa0 8 amahora adlule

  • Kusonjululiwe

As of recently, I cannot log into my BECU bank account.

We tried 2 different computers, but two different users. Type in the user name and the password and it looks like it will start up, but then returns to the login paged. … (funda kabanzi)

We tried 2 different computers, but two different users. Type in the user name and the password and it looks like it will start up, but then returns to the login paged.

Asked by Steve's Firefox 4 emasontweni adlule

Answered by Steve's Firefox 3 emasontweni adlule

cookies

I am in college at CU Boulder. In order for me to view my recorded classes my browser needs for me to allow 3rd party cookies. your browser is blocking them and not givin… (funda kabanzi)

I am in college at CU Boulder. In order for me to view my recorded classes my browser needs for me to allow 3rd party cookies. your browser is blocking them and not giving me an option to unblock them. How do i fix this problem?

Asked by stephenogden88 1 inyanga edlule

Last reply by jeff-g 1 inyanga edlule

  • Kusonjululiwe

W.O.T. security scan

Bonjour , la communauté ! Je viens de m'ouvrir un compte MOZILLA ,car précisement sur CHROME mon compte MICROSOFT est pollué par ce WOT sécurity scan qui vient , je … (funda kabanzi)

Bonjour , la communauté ! Je viens de m'ouvrir un compte MOZILLA ,car précisement sur CHROME mon compte MICROSOFT est pollué par ce WOT sécurity scan qui vient , je ne sais d'où et qui , au prétexte de me protéger vient de bloquer mon blog de théâtre amateur sous prétexte que c'est un site pour adultes alors qu'il n'en est rien ! Quelqu'un a t'il eu se désagrément et comment s'en est il débarassé ? MERCI pour vos réponses. Daniel GERBOUD : daniel***@hotmail.fr (moderator's note: email has been censored for privacy)

Asked by Daniel 1 isonto elidlule

Answered by Mozinet 6 ezinsukwini ezidlule

Crashing while streaming video

I get random crashes while streaming video (for example youtube). I am using a laptop with 2 GPUs (integrated AMD and dedicated Nvidia) and a secondary monitor. If the Fi… (funda kabanzi)

I get random crashes while streaming video (for example youtube). I am using a laptop with 2 GPUs (integrated AMD and dedicated Nvidia) and a secondary monitor. If the Firefox windows is on the laptop display I never get crashes but on the secondary display I get around 1-2/hour. Also, this only happens with hardware acceleration enabled in Firefox settings, if I deactivate it then the issue is gone. I think it runs on the AMD integrated graphics, based on what I see in task manager. I also have uBlock origin, haven't tried deactivating it yet. The crashses consist in a black screen from which I can only recorver by doing a hard reset.

Any suggestions on what to try?

Asked by Levi Ionatan Dumitrache 1 isonto elidlule

Last reply by Levi Ionatan Dumitrache 1 isonto elidlule

Restart to update Firefox

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I cli… (funda kabanzi)

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

Asked by Larz 1 inyanga edlule

Last reply by Mr Greg 1 isonto elidlule

can't find ad blocker to turn off

I have no idea where the ad blocker is here on Firefox and cannot turn it off when I need to. It is crazy that it is so difficult to find AD BLOCKER - I find articles th… (funda kabanzi)

I have no idea where the ad blocker is here on Firefox and cannot turn it off when I need to. It is crazy that it is so difficult to find AD BLOCKER - I find articles that say how to do it but they make no sense because I try to follow and it still does not work. I need to know how to turn off the ad blocker - especially when I want to use Rakuten - I cannot never use it because I cannot manage my ad blocker when I need to

Asked by Susan Lee 1 isonto elidlule

Last reply by jscher2000 - Support Volunteer 1 isonto elidlule