I-Firefox Community Forum

duplicate of /questions/1585147 thread

I am having trouble logging in to my Firefox account. When I try to sign in, it does not work. I have already tried resetting my password, but the issue remains.

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

Sez Firefox private networking is no longer available. I never used that and don't now. I have Mozilla VPN. I can see my profile, why does this saved site https://accounts.firefox.com/oauth/?client_id=e6eb0d1e856335fc&redirect_uri=https%3A%2F%2Ffpn.firefox.com%2Foauth%2Fsuccess&response_type=code&state=pkce2-73df1a7810d7e59bcc90cdf7dce94dbe81186b2af33facd6a9a49f5ee733ac54b38542da4a6ae482&scope=profile%2Bhttps%3A%2F%2Fidentity.mozilla.com%2Faccount%2Fsubscriptions%2Fiap%2Bhttps%3A%2F%2Fidentity.mozilla.com%2Faccount%2Fsubscriptions&access_type=offline&action=email&referrer=https%3A%2F%2Fwww.mozilla.org%2F&device_id=3751a95733644170af51ae7fe87afce9&flow_begin_time=1670109611613&flow_id=4f67ccaa7d57818e15d7ae6f5560db4e9fffb5b1751ecb0626e834bb2208ecea&user_agent=MozillaVPN%2F2.11.1%2B(sys%3Awindows%2B11) take me to the wrong place.

Please advise. I use Mozilla VPN quite often, mostly from Android phone (Google Pixel 9 Pro XL)

I have Firefox 146.01 on 2 windows computers (windows 10 and 11), and on a samsung android phone. I have several extensions (eg uBlock) and I use ExpressVPN.

My mozilla account has a display name and primary email which I verified, and account recovery key enabled. There's no secondary email, no two-step authentication using a third party app. I can readily log the browser back into my mozilla account by entering the password and emailed 6-digit confirmation code, but then it logs me back out within an hour. Each of my 3 devices logs me out repeatedly.

In the address bar I type about:sync-log, and I was able to find the below lines in separate areas of several logs: DEBUG Status.login: success.login => error.login.reason.no_username DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.sys.mjs:1669:18) JS Stack trace: _error@FxAccounts.sys.mjs:1669:18 withSessionToken@FxAccounts.sys.mjs:876:18 ERROR Sync encountered a login error DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.sys.mjs:1053:15) JS Stack trace: onNotify@service.sys.mjs:1053:15

Based on the above lines, can someone help me figure out why firefox/mozilla keeps signing me out?

Thanks so much

Please can someone be kind enough to assist me. I cannot seem to log in as normal and therefore cannot get my emails and therefore are not able not reply to them.

Wiadomość z potwierdzeniem wysłana na adres e-mail została zwrócona, więc konto zostało zablokowane, aby chronić dane użytkownika Firefoksa nie mogę się teraz zalogować ani ponownie zweryfikować konta

I am disgusted. I have been trying to sign in and first changed my password, but it still wont let me sign in and says my new password is incorrect. I've wasted almost an hour doing what should be fairly straightforward.

I followed the instructions to access Mozilla Firefox and nothing happened. Then there are unlimited instructions that lead me nowhere? It used to be so simple. That was the original Microsoft approach for new users.

I have tried clearing my cookies and browser data and even tried on a private window but it still doesn't work. I am assuming this is a account error.

Could you help me resolve this issue

Kind regards