I-Firefox Community Forum

Hello there.

Since last update i'm unable to browse websites like youtube, social media and all other websites with video content. Video often fails to load,the wholewebsite is not loading, freezes while played or while exiting full screen mode. All of these freezes the browser - the site cannot be refreshed, links does not work. The only way is to close the tab with the freezed page or kill the Firefox process in windows Task Manager. Refreshing, re-installing, deleting or using different profile don't work. Same with add-ons. Seems like the issue lies within the browser and it started to appear since last update.

No audio on Firefox. Google Chrome has sound. Settings at normal audio volumes. Tried computer shut off and re-boot. Tried reload of Firebox.but that didn't help. Had scam attempt just before no audio issue...not sure if that problem.

I was receiving Directv content on Mozilla Firefox for months without issue. Suddenly it stopped completely and left a message "We couldn't play this content at this time". I don't understand why this happened or how to fix it. I want to do all my browsing with Mozilla Firefox so I need help. It would be truly excellent if I could speak to a human about this issue. Please.

Hi, for some time now I've been having problems with Mozilla Firefox, nothing is heard in YouTube, I reinstalled it but still the same problem, in Google Chrome the sound works, what can I do? And this is from the latest update.

Hello, I am facing an issue while playing YouTube videos in Firefox. The videos are lagging and not playing smoothly, even though my internet connection is fine. Please help me fix this problem.

From some long time the is no sound when i open music or movie in browser dont know whats happend - restart or new version of browser did not help at all - other browsers everything works fine

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

If I go fullscreen in any mediaplayer (such as YouTube, Crunchyroll, Prime Video or Jellyfin) I get a bar at the top and a bar in the left. You can see either the wallpaper or another programm, its like shifted to the right and bottom. I know its a problem with tunred off Hardwareacceleration. If I turn it back on the problem never occurs. I tried with troubleshoot mode enabled but there I couldnt recreate it because the problem does not occur, even after I turn troubleshoot mode off. The problem only occurs again after a complete restart of the computer.

I know there are other posts with the same problem but there was never a solution.

This is where you describe the issue in detail.

Explain what’s happening (e.g., “Videos keep freezing after 10 seconds”).

Mention when it started and what you already tried.

Include your Firefox version (you can find it under Menu → Help → About Firefox).