Dear Firefox Support Team,
I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account.
Recently, I reset my Firefox a… (funda kabanzi)
Dear Firefox Support Team,
I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account.
Recently, I reset my Firefox account password because I could not remember the original one. However, I was not informed or clearly notified during the reset process that resetting my password without a recovery key would result in the permanent loss of my synced data, including saved bookmarks, passwords, and other browser data.
Unfortunately, this Firefox account was the only place where I had stored this important information, and I had no separate backup of the data elsewhere. I understand that for security and encryption reasons, data cannot always be recovered—but I believe users should be more explicitly warned during the password reset process.