Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Firefox can't terminate process, profile would be missed when network disconnect

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7. After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), … (funda kabanzi)

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Asked by bangrobe 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes then will not restart and will NOT close using task mgr

Happens at least once a day now. Firefox will be working fine then when I try to go to another webpage will just spin. After xing out it will not restart unless I reboo… (funda kabanzi)

Happens at least once a day now. Firefox will be working fine then when I try to go to another webpage will just spin. After xing out it will not restart unless I reboot computer. Even trying to close with Task Manager is ineffective. Tried refreshing but same problem.

Asked by Kitiri 5 iminyaka edlule

Last reply by jscher2000 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

In the last week or so, Firefox usually comes up with a message that it crashed unexpectedly after I close it. It has never actually crashed, but it keeps saying it did.… (funda kabanzi)

In the last week or so, Firefox usually comes up with a message that it crashed unexpectedly after I close it. It has never actually crashed, but it keeps saying it did. I have tried refreshing it, but it continues to give me the error messages.

What problems could cause it to tell me repeatedly that firefox is crashing when otherwise it seems to work fine?

This is the report contents from the most recent time:

AdapterDeviceID: 0x9834 AdapterDriverVersion: 13.352.1004.1007 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.4 AvailablePageFile: 2117783552 AvailablePhysicalMemory: 2032390144 AvailableVirtualMemory: 3367444480 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 46399488 BreakpadReserveSize: 67108864 BuildID: 20150320202338 CrashTime: 1427658399 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1427050742 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9834, AdapterSubsysID: 00000000, AdapterDriverVersion: 13.352.1004.1007 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 80700 ShutdownProgress: quit-application StartupTime: 1427651968 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4551512064 TotalPhysicalMemory: 3679096832 TotalVirtualMemory: 4294836224 URL: http://humor.aplus.com/a/Wisconsin-basketball-player-Nigel-Hayes-Forgets-Microphone-Calls-Stenographer-Beautiful?utm_campaign=i102&utm_source=a39152&so=b888746a-16d3-49a2-8c2e-24eaff117eaa&ref=ns User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0.4 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by adhane 5 iminyaka edlule

Last reply by Axis 4 iminyaka edlule

  • Okugcinwe kunqolobane

When I open firefox a popout appears "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" Your Firef

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i… (funda kabanzi)

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i press on close window button again a popout appears saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I tried uninstalling and installing firefox a lot of times and I deleted firefox folder in Appdata folder to remove parent lock and rest of stored data I tried Normal startup option in MSConfigure and then firefox opened first time and second time it again shows same popout. But if I set firefox not to store any kind of history the firefox working even though it sometimes shows the pop-up "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window".

Asked by siddharthaksai 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

When I close Firefox, it leaves an open instance each time in Processes. This eats up memory. I've disabled all add-ons, and it still does it.

Over the course of the day, I can have 15-20 instances running in the background and they can range from as low as 3K in memory to upwards of 500000K. This makes my comp… (funda kabanzi)

Over the course of the day, I can have 15-20 instances running in the background and they can range from as low as 3K in memory to upwards of 500000K. This makes my computer super laggy, and I have to go in and manually shut down each one. I've disabled every single add-on and plug in, and tried uninstalling and re-installing Firefox to no avail. I'm at the point where if I can't get this fixed, I'll just have to switch to another browser because this is a huge time suck. If you have any ideas, I'd appreciate it. Thanks.

Asked by MDavis372 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

How can I get Firefox to close down when it refuses to do so whatever I do unless I shhutdown and restart the computer?

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but ev… (funda kabanzi)

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but even when it is no longer visible in Task Manager I still get the error report in some programs that I must 'close Firefox first' before they will run.

I have to destroy whatever traces of Firefox I can find, and then shut down and restart the computer. I have installed a fresh copy of Firefox which behaves in the same way. I am going to use an alternative browser now, until I can be sure that this issue has been resolved.

clayto

Asked by clayto 5 iminyaka edlule

Last reply by user633449 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Cras… (funda kabanzi)

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Crash ID: bp-0b8c4cec-1052-4cd9-aa24-e658c2150416

Asked by PowellProperties 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes randomly (crash report inside)

AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.14.4029 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.1… (funda kabanzi)

AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.14.4029 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.9 AvailablePageFile: 6822166528 AvailablePhysicalMemory: 5010518016 AvailableVirtualMemory: 1785856000 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 51707904 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1430084201 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429587402 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: 10.18.14.4029 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 97938 StartupTime: 1430080978 SystemMemoryUsePercentage: 40 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10476638208 TotalPhysicalMemory: 8463372288 TotalVirtualMemory: 4294836224 URL: https://www.google.com/search?q=starbucks+history&ie=utf-8&oe=utf-8 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.



Any info would be great!! Thank you

Asked by michaelalex1792 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

Hello, You can find below the crahes ID : bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-… (funda kabanzi)

Hello,

You can find below the crahes ID :

bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-4bbe-44ab-bcb6-3dfe02150429 29/04/2015 14:45 bp-9593e792-fcd8-4c08-a64f-1957a2150429 29/04/2015 14:29 bp-77c3525c-e840-4ae5-89c1-36c162150422 22/04/2015 09:35

FireFox is used in a Windows Server 2008 terminal server environnement.

We also have the following message after closind and restarting FireFox.

"Firefox is already running but is not responding. The old process should be arrested for being able to open a new window. "

Thnaks for your help.

Regars,

Stéphane

Asked by steph14200 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox error when I manually close the probram

Constantly get an error box when I press the red x to quit Firefox. Very aggravating. Box says that that Firefox crashed. I did not. I shut it down. Box wants me to s… (funda kabanzi)

Constantly get an error box when I press the red x to quit Firefox. Very aggravating.

Box says that that Firefox crashed. I did not. I shut it down. Box wants me to send error report. I did that a zillion times! I have no special settings for history or stuff like that. This all started with the update to 37.0. Updates 37.1 and 37.2 did not fix this issue either. My system is 64bit windows 8.1. This issue also happening on my laptop. That is windows 7, 32 bit machine. I did a refresh to my Firefox but that did not solve the problem either.

Help!

Asked by syfywriter 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

FF 38.0.5 crash/hangs

FF 38.0.5 is hanging on exit too much to be viable. The crash reports don't seem to reflect the actual number of times the hang occurs, at least 5 times a day, but here … (funda kabanzi)

FF 38.0.5 is hanging on exit too much to be viable. The crash reports don't seem to reflect the actual number of times the hang occurs, at least 5 times a day, but here is the most recent report:

ID: da0b2175-92cc-4eb6-a6f2-b2fe32150613 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown()

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait(unsigned int) | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | nsThread::Shutdown() More Reports Search UUID da0b2175-92cc-4eb6-a6f2-b2fe32150613 Date Processed 2015-06-13 17:06:33.375377 Uptime 79 Last Crash 308021 seconds before submission Install Age 892237 since version was first installed. Install Time 2015-06-03 09:14:49 Product Firefox Version 38.0.5 Build ID 20150525141253 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x58e9b897 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 9.17.10.2843 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+

Processor Notes sp-processor07_phx1_mozilla_com.25518:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x0116

Total Virtual Memory

4294836224

Available Virtual Memory

3737370624

System Memory Use Percentage

22

Available Page File

15006617600

Available Physical Memory

6577385472

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

   1136891NEW --- shutdownhang in nsThread::Shutdown() coming from ScopedXPCOMStartup::~ScopedXPCOMStartup()
   1134620NEW --- shutdownhang in nsThread::Shutdown() on restart for applying update

Crashing Thread Frame Module Signature Source 0 xul.dll mozilla::`anonymous namespace'::RunWatchdog(void*) js/src/jit/MacroAssembler.h 1 nss3.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c 2 nss3.dll pr_root nsprpub/pr/src/md/windows/w95thred.c 3 msvcr120.dll _callthreadstartex f:\dd\vctools\crt\crtw32\startup\threadex.c:376 4 msvcr120.dll msvcr120.dll@0x2c000 5 kernel32.dll BaseThreadInitThunk 6 ntdll.dll __RtlUserThreadStart 7 ntdll.dll _RtlUserThreadStart

Thanks for any help here.

Asked by Jdolt 5 iminyaka edlule

Last reply by jscher2000 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes upon close

Report ID: 05033aea-1011-4c59-be57-f4fa32150708 The majority of times (80% of the time) that I close Mozilla Firefox v39 I get the Mozilla Crash Reporter. This happens o… (funda kabanzi)

Report ID: 05033aea-1011-4c59-be57-f4fa32150708

The majority of times (80% of the time) that I close Mozilla Firefox v39 I get the Mozilla Crash Reporter. This happens on a variety of webpages and I haven't yet found a similarity. This is never stopping me from doing anything that I need to do but it is a bit annoying to close the browser only to be greeted by a crash report.

This started happening after I was infected with some malware. I have since ran several tests with various free malware checkers and the tests have all shown clear.

I have tried to reset Firefox, update all plug-ins, uninstall Firefox and reinstall, clear all data in the history (everything that can be check-marked) and still the issue persists. I'd rather not do a clean install of Windows for such a small issue as this. I feel this should be easily solvable.

Asked by DLetkeman 4 iminyaka edlule

Last reply by FredMcD 4 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox not closing - 39.0

After updating to Firefox 39.0 suddenly from time to time the browser decides it wont close when you click on the X to do so. Also, sometimes, after forcing the close eit… (funda kabanzi)

After updating to Firefox 39.0 suddenly from time to time the browser decides it wont close when you click on the X to do so.

Also, sometimes, after forcing the close either with "Control + Shift + Esc" and forcing Firefox to close, or by right clicking on the windows bar and closing Firefox, when it start, it does on a white page and not using the one I have set as default.

This happens on Windows 7 I have seen other people. I see people suggesting running on safe mod, or disabling the extension. But I want to know if anyone got a real fix for the problem, or if it's just that version 39 is bugged and will have the same problem anyway.

Asked by A2020 4 iminyaka edlule

Last reply by FredMcD 4 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox is aready running. it started recently why?

I have already read the answers regarding the question I have asked but non satisfy me therefore asking here. Nothing is changed on computer nor added any new extension/A… (funda kabanzi)

I have already read the answers regarding the question I have asked but non satisfy me therefore asking here.

Nothing is changed on computer nor added any new extension/Add-ons. When I exit Firefox and want to start I get the message that "Firefox is already running" please refer screen shot.

Any help in this regard will be appreciated.

Thank you

Asked by Ari94 4 iminyaka edlule

Last reply by FredMcD 4 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

Crash IDs for today: Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717… (funda kabanzi)

Crash IDs for today:

Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717 Crash ID: bp-5357bb7b-8ead-4d51-a06a-7d5a82150717

FF crashes daily. I followed the procedure from this link (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash).

Asked by NeWtCow 4 iminyaka edlule

Last reply by cor-el 4 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashed and will not quit! Help!

I accepted a Java update tonight and shortly after, I was trying to close Firefox to restart and it wouldn't do anything. It closed but it is still running and will not f… (funda kabanzi)

I accepted a Java update tonight and shortly after, I was trying to close Firefox to restart and it wouldn't do anything. It closed but it is still running and will not force quit. I cannot restart my computer, i keep getting the message that Firefox is open.

Asked by k2woman 4 iminyaka edlule

Last reply by cor-el 4 iminyaka edlule