Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations du… (funda kabanzi)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

Asked by srjjain1996+newmozillaaccount 4 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

Image display

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photogr… (funda kabanzi)

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photographs), so I'm guessing Firefox must have a setting that is blocking the display?

Asked by tomkintner 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

Screen sharing permissions in Google Meet

When using Google Meet in Firefox browser, I am only able to share my window, not my screen. When I choose "share screen", it says I must change my permissions - but my p… (funda kabanzi)

When using Google Meet in Firefox browser, I am only able to share my window, not my screen. When I choose "share screen", it says I must change my permissions - but my permissions settings have not changed and this is a problem I have started having only in the last few days.

I do not know where I am supposed to change these permissions settings.

I have checked my permissions in settings > privacy & security > permissions - there is nothing there about screen sharing.

I have checked my permissions in padlock > connection > more information > permissions and the only options I have for screen sharing are "always ask" (default), which is set. The only other option I have is "block" which is not set.

My Firefox browser is up-to-date.

Can anyone help? Thanks!

Asked by mel37 3 izinyanga ezidlule

Last reply by jonzn4SUSE 3 izinyanga ezidlule

Primary Password

I use Primary Passwords on important sites. Since v136 installed this morning, no matter what site I OPEN Firefox to, even search sites, the Primary Password is requested… (funda kabanzi)

I use Primary Passwords on important sites. Since v136 installed this morning, no matter what site I OPEN Firefox to, even search sites, the Primary Password is requested. If Firefox is already opened, if I open the "unimportant" site, no password is requested.

Asked by racorbin2010 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

Firefox extensions all suddenly disabled

Last week, all 11 of my Firefox extensions, which I've been using for years, were suddenly disabled. For each I got the same message: "[Extension name] could not be verif… (funda kabanzi)

Last week, all 11 of my Firefox extensions, which I've been using for years, were suddenly disabled. For each I got the same message: "[Extension name] could not be verified for use in Firefox and has been disabled." Following Firefox's instructions, in about:config I switched "extensions.langpacks.signatures.required" to FALSE, restarted my computer, but nothing changed. I tried reinstalling the extension Adblock Plus from Firefox's own list of add-ons, got the message "Installation aborted because the add-on appears to be corrupt." Any idea what's going on and what I can do?? Thank you.

iMac OS 10.11.6 El Capitan; Firefox version 78.15.0esr (64-bit)

On my Macbook Pro — OS 12.7.6 Monterey, Firefox version 136.0.2 (64-bit) — the same extensions work just fine.

Asked by Christine 3 izinyanga ezidlule

Last reply by Chris Peterson 3 izinyanga ezidlule

Firefox reporting unusual network traffic - Help me!

Hi! Yesterday, April 5, 2025, my Firefox started displaying this message for every search typed in the browser: "Our systems have detected unusual traffic on your compu… (funda kabanzi)

Hi!

Yesterday, April 5, 2025, my Firefox started displaying this message for every search typed in the browser:

"Our systems have detected unusual traffic on your computer network. This page verifies that it is really you, and not a robot, sending the requests. Why did this happen?"

I tried a few solutions: I cleared the cache, restored Firefox, reinstalled Firefox, restarted the internet modem, reset the computer's DNS using the ipconfig/flushdns command, scanned for malware with Windows Defender, and scanned for viruses and malware with Kaspersky, but the problem persists, both in the normal tab and in the private tab.

I contacted my internet provider, and they said there is no problem on their side.

In Firefox, I always use the default search engine "Google".

When I change the search engine to "Bing", the problem does not occur.

The problem does not occur in the Google Chrome browser, only in Firefox.

I am using Firefox 115.22.0esr (64-bit), Windows 7 operating system and internet connection via network cable. I only have one computer connected and I don't use VPN.

Please, can you help me?

Thank you!

Asked by rferrari7 2 izinyanga ezidlule

Last reply by GardenSurfer 1 isonto elidlule

Unable to paste into a blank PDF using Firefox PDF Editor

I have a question about using Firefox PDF Editor. I copied some text from a PDF document that is on my computer, by highlighting the text and then hitting Ctrl+C. The … (funda kabanzi)

I have a question about using Firefox PDF Editor. I copied some text from a PDF document that is on my computer, by highlighting the text and then hitting Ctrl+C. The text copied onto my clipboard OK. Then I opened a blank PDF document in the Firefox PDF Editor and tried to paste that text into the blank document, but I wasn't able to do so because when I right-clicked on the blank document and then clicked on "paste", nothing happened. This apparently is because the word "paste" is faded-out in the drop-down menu (i.e., it does not appear in prominent bold print). Google's Artificial Intelligence seems to indicate that the technique I used would work (see screenshot which I've uploaded). But it didn't work, so can anyone please tell me how can I paste text into that blank document?

Asked by Larry951 4 izinyanga ezidlule

Last reply by TyDraniu 4 izinyanga ezidlule

Emailed zip files are empty - Firefox + Outlook.com

While using Outlook.com email in my Firefox browser, I attach a zip file to send to someone. They reported that the zip file is empty. This happened two more times. I … (funda kabanzi)

While using Outlook.com email in my Firefox browser, I attach a zip file to send to someone.

They reported that the zip file is empty. This happened two more times.

I confirmed that the zip file that I was uploading from my hard drive did indeed have files included.

I then downloaded the attached zip file from the email in my "Sent" folder. It was empty.

When I tried using "Outlook.com" in the Chrome browser, I did not have the same problem.

I'm using Firefox ESR version 128.9.0, on Windows 10.

(The downloaded empty zip file also had "utf-8" added to the file name - that problem is addressed in other tickets and is being worked on. I am not asking about that.)

Asked by Catemaco 1 inyanga edlule

Last reply by jonzn4SUSE 1 inyanga edlule

Problem with Discord

Every time I try to get on Discourd I get a message that says An error occurred during a connection to discord.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR… (funda kabanzi)

Every time I try to get on Discourd I get a message that says An error occurred during a connection to discord.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Carrie Kube 5 izinyanga ezidlule

Last reply by markwarner22 5 izinyanga ezidlule

addons stopped and can not install any "corrupt"!

Last night, firefox just disabled all my addons and all attempts to reinstall any failed with a red warning that everysingle one I had or new to add failed. I tried a few… (funda kabanzi)

Last night, firefox just disabled all my addons and all attempts to reinstall any failed with a red warning that everysingle one I had or new to add failed. I tried a few suggestions I found online like refreshing, clearing cash, restarting, but nothing worked.

I have a vwersion 88 (and some change) running on a windows 7 computer.

Any wisdom is highly appreciated.

If I won't be able to fix this, I'll just move on to a different browser after using it everywhere for so many years and it will be sad

Asked by imad.shabeeb 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store.

Installed Firefox on my laptop. Already running on my desktop. Whenever I try to open a link, I get: Get an app to open this 'microsoft-edge' link Your PC doesn't hav… (funda kabanzi)

Installed Firefox on my laptop. Already running on my desktop.

Whenever I try to open a link, I get: Get an app to open this 'microsoft-edge' link

Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store.

Is this Microsofts way of saying "Use Edge?" Can I change settings to make it work?

Asked by PathMan 4 izinyanga ezidlule

Last reply by John Son 4 izinyanga ezidlule

Go Outdoors

Cannot access <https://www.blacks.co.uk/> or any other outdoors website such as Millets ot Go Outdoors. Been going on for a long time now with error message: "Sorr… (funda kabanzi)

Cannot access <https://www.blacks.co.uk/> or any other outdoors website such as Millets ot Go Outdoors. Been going on for a long time now with error message:

"Sorry, we're unable to process your request.

Please try again. If this issue persists, contact us with the following error code:

Error Code: 635955452029"

Asked by Graham C 5 izinyanga ezidlule

Last reply by markwarner22 5 izinyanga ezidlule

The webpage loads too slowly

Hi, I'm having some issues with Firefox. I'm opening a website (which I usually visit) even slower than with Tor at the same time. I'd love to know why and how to fix it.… (funda kabanzi)

Hi, I'm having some issues with Firefox. I'm opening a website (which I usually visit) even slower than with Tor at the same time. I'd love to know why and how to fix it.

Asked by mozilla687 5 izinyanga ezidlule

Last reply by jonzn4SUSE 4 izinyanga ezidlule

Crashes!! Endless crashes!!

Endless crashes, going on for months (4-5) and no sign of any fixes. As far as I'm concerned, Firefox is totally broken and I'll have to switch away. It's unusable. A cra… (funda kabanzi)

Endless crashes, going on for months (4-5) and no sign of any fixes. As far as I'm concerned, Firefox is totally broken and I'll have to switch away. It's unusable. A crash every ten minutes.

Asked by Peter Croft 5 izinyanga ezidlule

Last reply by Wayne Mery 2 izinyanga ezidlule

Windows 11 FireFox 135.0 (64 bit) How to pin an existing extension to the toolbar, please ?

Windows 11 FireFox 135.0 (64 bit) How to pin an existing extension to the toolbar, please ? E.g. Video DownloadHelper. My browser is up to date. In "Extensions", I … (funda kabanzi)

Windows 11 FireFox 135.0 (64 bit) How to pin an existing extension to the toolbar, please ? E.g. Video DownloadHelper. My browser is up to date.

In "Extensions", I select "Video DownloadHelper" then click on the gear icon. I cannot find "Pin to taskbar" there or any where else. See the image for the menu I do get.

Thanks !

Asked by davidkinney07 4 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 2 izinyanga ezidlule