I-Firefox Community Forum

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they said it's a Firefox problem

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't have to re-type everything.

Hello there! Welcome to EarthLink, I'm Ether, your virtual assistant, how can I help you today? Tue 12:23 PM Existing Customer Tue 12:23 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:23 PM I have gone through this 3 times with support, and every time, when you tell me to logoff and log back on, it also closes the chat, so I keep having to start over. Can I speak to an actual person? Tue 12:26 PM It looks like you didn't provide a phone number or email address. Without those we won't be able to verify your account. If you'd like to try entering a phone or email to search for your account, do so now. Otherwise, you can select skip verification. Tue 12:26 PM Resume Verification Tue 12:26 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:26 PM [redacted] @mindspring.com Tue 12:26 PM A six digit code has been sent to your email address ****@mindspring.com. Please enter the code once you have received it. Tue 12:27 PM 305394 Tue 12:27 PM Thank you for confirming your EarthLink account! How can we help you today? Tue 12:27 PM I have told you 4 times now. My Earthlink email will not scroll. Every time you tell me to logoff and log back on, it closes the Chat function, and I have to start all over. May I speak to an actual person? Tue 12:29 PM I’m sorry you’ve had to repeat yourself—that’s definitely not ideal. I understand your EarthLink email won’t scroll, and logging off/on keeps ending the chat.

Let’s try to fix this without logging you out:

1) Are you unable to scroll in your inbox list, in an individual email, or both? 2) Does the scroll bar appear at all, or is it there but just not moving?

If you’d rather not troubleshoot further, I can connect you with a live agent. Just let me know if you want to continue here or go straight to an agent. A live agent will be connected shortly. As a reminder, please do not send any confidential information in this chat. Tue 12:29 PM Live agent Tue 12:30 PM Hi! Thanks for contacting EarthLink, you’re chatting with Thola. I see your account was pre-verified and you're contacting us about your email account. if you could kindly confirm mobile number to further assist you. Tue 12:32 PM My Earthlink email will not scroll. Every time I am told to logoff and log back in, it also closes the Chat function. My email is [redacted] @mindspring.com. Not sending a phone number. Tue 12:34 PM I do apologize for this. Please stay connected while I connect you with our email support team. Tue 12:34 PM Would you please read what I have already said to CHAT before you ask me to do anything? Is anybody there? Tue 12:46 PM I do apologize for this. Please stay connected while I connect you with our email support team.

I tried working with Earthlink support, but cannot get my mouse to work correctly in their webmail. This problem just started a couple weeks ago, and today it will not scroll at all. I opened the webmail in Edge and got it to work. There is a glitch somewhere.

Monday 8/31/2026 I could scroll in earthlink webmail. Today 9/1/2026 I cannot scroll. I did browser update and no change. https://webmail1.earthlink.net

Also, I get stuck on some sites or error yet I worked day before or earlier in day and then again worked later by even 1-5 minutes.

I am having issues using the search functions on car rental websites for National, Enterprise and Alamo car rentals. I enter in all the needed info for location and dates, but when I search, I get an error message that says try again later. See attached screenshot. I am using Firefox 150 and Windows 11. Other car rental sites work fine and I've never encountered this issue before.

I have been using Firefox for a long time to access Aldi. Now it goes to the login page, but will not let me input my email or phone number. The word Aldi is in its place and will not let me input anything. I can't even get rid of the name Aldi from it. I can use Edge with no problem at all, but I don't use Edge. What could be my problem with FireFox? I've tried all the troubleshooting tricks I can find online, but nothing works. Aldi, which is tied with Instacart informed me that it was a problem with Firefox. The actual website for Aldi is listed below. Please advise.

Sincerely, Gene Heard

https://account.aldi.us/s/login/?ec=302&inst=VQ&startURL=%2Fsetup%2Fsecur%2FRemoteAccessAuthorizationPage.apexp%3Fsource%3DCAAAAZ7hbHOjMDAwMDAwMDAwMDAwMDAwAAABBh2237xYJrovcvDIMlVRItLEZVOPXhf1RHxNCYLBEt-jDG56A-cQvCWDbLxHTIdrg8XgdbtjCL56FMLx9ey8SWGLOBQ0Jpwa1poFn5Ava173swkTqdflEAHYYExlwJxG9mygaL3ixmzg0fKPjUvh7grtzlSWq2LDUXsCnHemFpLJ9nYrCN2z-RN6M2EiVDSyWR2y-od9v7Xu70v-k6dxC4vXCdS4vUM835meH8mCm6k6BwICS8chVnakrGXRWADB2XZeiGl9svC6Fmvpl_zqxuwFKalFvpZ1n8BIBy-DzUi8jg6dbRhA5fj3yUZej_JymnQyye_XcEhXaXLgje3Y4KdlxZV8ImUwcoh48QM4hkRpQ6lMVE2hWvyiRst6RDyXmfZiE7JEMx4vFR4Ztbq8y_IjdGHm_vnowIiEEV712RZILxW4EeQD0B2MImauhhqASW-uVd8T4QVt_Ehes3uKzgvs-FWUnjQUt40Ywyk8jgZc-0__gYKuMgbHZXdHaoRlwOWKXHSCecIe7OYDuw898HM46Qzejetf-nH-KEIQQRCyfUeyu1sgTZ_p-V1UV5yRlBZjC9JCZJMkHHv2rk69lHml2yvxXRPipJeT_LDQ33ut6usXr5pHXAJXa9o1lw_ZHo9zhmrqyflIwhMTiULte3ErFbHe-1dLzduVVEUVjED1GU4L4gEqHQO0eAD4qw6IsDK9-noeaVlqaD9z3yEEPdyUoiR9T-6yJ2k3lzSGuRpk17XgAId9OEikA0yCE5f3VKFip-UgQcPsC6zYzTAMOpRe91kZgrhVDv5U4w86MUgMx7RSMw1gCT0UazCDltLSqxe2yoPGbkQEBYeLr5RrSQS6Sq8bnp5EzcuNJTQP-TER

There's a particular couple of links in Gmail, from a specific email, which sends links I need to go to, and they will not open, yet gives an error message. This has been happening for years. The sender sends these links to all members, and I'm the only one who cannot open them. 2 decades ago I was able to open them.

My files are stored on external hard drives within Dropbox. The hard drives are mapped to my computer. I can no longer attach files from these drives to anything through Firefox. I can still attach through Chrome, Bing, Safari etc. Any suggestions how to solve this problem. I am NOT attaching through the Dropbox website. I am attaching through the full path showing drive etc. Thank you.

Firefox Image Display Problem with Grok / xAI ChatI'm using:Dell computer Windows 10 Firefox (latest version)

Problem: Grok-generated images (graphs, memes, translated election charts, etc.) do not appear at all in the chat. I only see blank spaces or broken image icons. Right-click → "Open Image in New Tab" and Ctrl+Shift+R (hard refresh) do not work.This issue started during a long conversation where Grok was creating multiple JPG versions of an election results graph with translated text.Note: The same images load fine in other sessions/browsers, but I prefer to stay with Firefox. Is this a known compatibility issue with Grok's image rendering system in Firefox? Any settings, extensions, or workarounds (without switching to Chrome or Edge) that can fix it?

Problem description generated by Grok

Moderator note: This question has been edited to remove an unintended link.

the problem started 2 or 3 updates ago. I keep hoping the latest update will fix the problem. I can still access using Chrome. I've tried clearing cache and turning off ETP