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  • Okugcinwe kunqolobane

Firefox crashes

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firef… (funda kabanzi)

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.

Asked by paulhem 10 izinyanga ezidlule

Last reply by cor-el 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Save dialog in Firefox on macOS Mojave (beta) causes freezing of the browser.

Hi, I'm running Firefox (both Quantum/Beta and main stable versions tested) on macOS Mojave (newest Beta). The behavior is the same - after File dialog is opened, I can d… (funda kabanzi)

Hi, I'm running Firefox (both Quantum/Beta and main stable versions tested) on macOS Mojave (newest Beta). The behavior is the same - after File dialog is opened, I can do few actions (e.g. browse few folders, even successfully save) but if I leave it open too long, it stops responding causing the entire Firefox to freeze.

Note that I can save or select a file as long as it is done quickly - "save as ...", then select folder from list of the recent ones and click save. But if you start browsing or creating new folder, or changing file name - it all freezes.

The freezing happens regardless of website or whether it is “save” from Firefox menu or from a web app (eg Google Mail - saving attachment).

Asked by mzawodniok 1 unyaka odlule

Last reply by philipp 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox crashes on open - macOS Catalina Beta

I am running macOS Catalina Beta and on the latest update, Firefox refuses to open. Every time I attempt to open the window comes up but as soon as I click on it or try … (funda kabanzi)

I am running macOS Catalina Beta and on the latest update, Firefox refuses to open. Every time I attempt to open the window comes up but as soon as I click on it or try to interact with it in any way, it crashes. I tried fully deleting Firefox, as well as deleting the profiles as well, with no luck. I know this may be an issue with the macOS not Firefox, but wanted to see if there were any suggestions you may have. This happens with all versions of Firefox (Beta, Developer Edition, etc).

Below is my crash info:

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:39.0.0,webcompat-reporter%40mozilla.org:1.1.0,webcompat%40mozilla.org:4.4.0,firefox-compact-dark%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,ebay%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 BuildID: 20190801185445 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1564795118 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1564794630 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: aurora SafeMode: 0 SecondsSinceLastCrash: 405 StartupCrash: 0 StartupTime: 1564795103 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190801185445","version":"69.0","vendor":"Mozilla","displayVersion":"69.0b10","platformVersion":"69.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"19.0.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":null,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"scale":2},{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,5"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ar-US"],"regionalPrefsLocales":["en-US","ar-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"aurora","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":18111,"firstUseDate":18111},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"webcompat-reporter@mozilla.org":{"version":"1.1.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"webcompat@mozilla.org":{"version":"4.4.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18111,"updateDay":18109},"activePlugins":[{"name":"Shockwave Flash","version":"32.0.0.207","description":"Shockwave Flash 32.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/futuresplash","application/x-shockwave-flash"],"updateDay":18058}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"searchCohort":{"branch":"nov17-2"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",8:"JS Watchdog",13:"JS Helper",10:"JS Helper",11:"JS Helper",12:"JS Helper",14:"JS Helper",15:"JS Helper",9:"JS Helper",16:"JS Helper",17:"Timer",18:"Socket Thread",20:"Cache2 I/O",21:"Cookie",24:"GMPThread",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",29:"IPDL Background",32:"DOM Worker",33:"StreamTrans #4",41:"StyleThread#5",40:"StyleThread#4",37:"StyleThread#1",39:"StyleThread#3",38:"StyleThread#2",36:"StyleThread#0",43:"StreamTrans #8",45:"ImageBridgeChild",46:"ProcessHangMon",45:"DOM Worker",47:"DataStorage",48:"DNS Resolver #1",50:"Cache I/O",51:"mozStorage #1",52:"mozStorage #2",53:"QuotaManager IO",54:"mozStorage #3",55:"mozStorage #4",56:"DNS Resolver #2",59:"IndexedDB #1",62:"IndexedDB #4",62:"DNS Resolver #3",63:"mozStorage #5",64:"URL Classifier",65:"Classifier Update",66:"IndexedDB #5",67:"SSL Cert #1",68:"SSL Cert #2",69:"SSL Cert #3",70:"DOM Worker",71:"DOM File",72:"ExtensionProtocolHandler",73:"DOM Worker",76:"mozStorage #6",77:"DNS Resolver #4", Throttleable: 1 UptimeTS: 15.37944805 Vendor: Mozilla Version: 69.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by A__K 10 izinyanga ezidlule

Last reply by FredMcD 10 izinyanga ezidlule