I'm having a problem making outgoing phone calls from Google Hangouts from my Firefox 78.0.1 browser on my Mac running OS 10.13.6 High Sierra. Can anyone tell me what to … (funda kabanzi)
I'm having a problem making outgoing phone calls from Google Hangouts from my Firefox 78.0.1 browser on my Mac running OS 10.13.6 High Sierra. Can anyone tell me what to do to get this working? Every once in a while it works, but most of the time it will not. I have the same issue when I try doing it via Chat out of my Gmail account.
What happens is that when I execute to dial the number, the dialer pops up and instantly closes, and the call does not go through. That dialer will not stay open, and it must forthe call to work. This happens whether I try to use it online from https://hangouts.google.com/ or out of a Gmail e-mail account via Google Chat, which is included in the e-mail account.
I prefer to use Firefox rather than Google Chrome. But in testing, I find I can make outgoing calls from Chrome.
Once in a while, this works. In my Google search, I did find one assertion that it no longer will work out of Firefox because Firefox has stopped supporting plug ins (I had no idea -- then Flash also should not work, but it does, I can watch flash videos, so I'm doubtful plugin support is the issue).
Yet, I do find that Firefox actually offers a Google Hangouts add on! I don't see how that could be if it can't be supported for lack of a plugin. I installed that, closed and reopened Firefox, and tried to dial out of it. Same problem, dialer flashed open and closed, it did not dial out.
Again, I note, sometimes, rarely it seems, it will work. It should not do even that if it requires a plugin that is not there. I didn't see anything in settings that I would expect could be related.
I also note, I have tested it on a Windows 10 laptop, again out of the current Firefox, and same issue. So it doesn't appear the problem is necessarily linked to my Mac, its linked to Firefox. I suspect Firefox will have to do something to be compatible with Google Hangouts and Google Chat.