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pdf viewer

Idiot question but when I select a pdf file from a web page it goes into the built in pdf viewer fine and displays the document. However, I can't, for the life of me, fin… (funda kabanzi)

Idiot question but when I select a pdf file from a web page it goes into the built in pdf viewer fine and displays the document. However, I can't, for the life of me, find out how to return to the original web page and continue!

Asked by john.graves 1 unyaka odlule

Answered by MarkRH 1 unyaka odlule

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Have plugin/addon injection issues

I had a simple plugin working which I created for my university dissertation , it suddenly stopped working roughly about one week ago and now even the default firefox sta… (funda kabanzi)

I had a simple plugin working which I created for my university dissertation , it suddenly stopped working roughly about one week ago and now even the default firefox starter plugin and demo example will not run or inject a file. I have tried running them on two seperate systems and tried both nightly, beta and regular firefox. Also tried running them on unbutu and windows machines with the same issue. Has anything changed reclently on how plugins are handled? Any suggestions/help would be greatfully appriciated

Asked by tomtrkd 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

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Tabs do not load

After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happen… (funda kabanzi)

After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happens... refreshing, highlighting the link and pressing enter and even selecting the drop down does nothing. I need to close the browser and start again every time.

I don't know if this is related but the issue only arose after installing Mozilla VPN last month (although there have been a couple of Firefox updates since then too).

The screenshot shows the back/forward/refresh icons greyed out and nothing happening (this, ironically, was me trying to access the Support page).

Any advice?

Asked by Iain 1 unyaka odlule

Answered by Iain 1 unyaka odlule

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Amazon, ebay/ other online shopping websites pop up as number 1 result after 1s-2s

whenever I search something that (is / sounds like) a product amazon links or other online shopping links show up as the number 1 results after a short delay. I have been… (funda kabanzi)

whenever I search something that (is / sounds like) a product amazon links or other online shopping links show up as the number 1 results after a short delay. I have been redirected to amazon many times when I tried to click the #1 result but the amazon link pops up where the #1 result was.I have uplaoded 2 images the one where steam is the #1 result is what i want it to be, the second Image is what happens after a short delay.

Asked by giovanniwells544 1 unyaka odlule

Answered by giovanniwells544 1 unyaka odlule

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Are McAfee LiveSafe (on Windows 11) and Mozilla Firefox with Mozilla VPN (have and prefer) compatible?

New computer, running Windows 11, McAfee LiveSafe came with for 30 day trial. I use Firefox, have since 1997. Just added Mozilla VPN. Old computer ran Xubuntu. Windows 11… (funda kabanzi)

New computer, running Windows 11, McAfee LiveSafe came with for 30 day trial. I use Firefox, have since 1997. Just added Mozilla VPN. Old computer ran Xubuntu. Windows 11 needs antivirus because it's Windows. So. How compatible are McAfee LiveSafe and Firefox with Mozilla VPN? What suggestion, if any, does Mozilla have for an antivirus program that will work well for Windows 11 but not mess with Firefox and Mozilla VPN? Thank you.

Asked by mwhesapa 1 unyaka odlule

Answered by Dropa 1 unyaka odlule

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Monospace font not being chosen correctly when font-family starts with missing fonts

I've just started noticing in Firefox 99 on Arch Linux that Firefox is using the wrong font when the font-family is given as "ui-monospace/other fonts..., monospace". Thi… (funda kabanzi)

I've just started noticing in Firefox 99 on Arch Linux that Firefox is using the wrong font when the font-family is given as "ui-monospace/other fonts..., monospace". This looks similar to the issue mentioned here: https://support.mozilla.org/en-US/questions/1351497

The inspector for these websites underlines "monospace" as the active font, but then uses a non-monospace font (in my case, Bitstream Vera Sans) to display the content. This does not happen when the font-family is "monospace,monospace" or "monospace". I can't quite figure out exactly what causes the font to be chosen incorrectly: sometimes it does show up if I have the preceding fonts installed, e.g. Consolas or Liberation Mono, but other instances do not look as intended.

Currently, I have fontconfig set up such that: $ fc-match :family=ui-monospace VeraMono.ttf: "Bitstream Vera Sans Mono" "Roman" $ fc-match :family=monospace VeraMono.ttf: "Bitstream Vera Sans Mono" "Roman"

Firefox's fonts in about:preferences are configured as all defaults: Serif: Bitstream Vera Serif Sans: Bitstream Vera Sans Monospace: Bitstream Vera Sans Mono

Asked by Tim Alberdingk Thijm 1 unyaka odlule

Answered by Tim Alberdingk Thijm 1 unyaka odlule

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Picture-in-picture issues

I'm not sure what happened, but the picture-in-picture extension isn't working anymore and there's a sort of "script" (see uploaded image) that shows up over the top of v… (funda kabanzi)

I'm not sure what happened, but the picture-in-picture extension isn't working anymore and there's a sort of "script" (see uploaded image) that shows up over the top of videos, including but not limited to the ones on YouTube. I used to be able to still use the extension by using keyboard commands at first (ctrl shift ]), but now that doesn't work either.

Asked by TiffanyK127 1 unyaka odlule

Answered by -elison- 1 unyaka odlule

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Firefox keeps crashing

Firefox keeps crashing for the past two months, at least 30% of the times I have opened, it has crashed. Why is this happening, and what are you going to do to make it s… (funda kabanzi)

Firefox keeps crashing for the past two months, at least 30% of the times I have opened, it has crashed.

Why is this happening, and what are you going to do to make it stop.

Asked by syedimran1 1 unyaka odlule

Answered by ARMAN KHAN 1 unyaka odlule

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detection of WIN11 via javascript

I have a website and I would like to differentiate between win 10 and win 11. As the user agent between the both is the same, I'm looking for a solution. Does anyone has … (funda kabanzi)

I have a website and I would like to differentiate between win 10 and win 11. As the user agent between the both is the same, I'm looking for a solution. Does anyone has an idea? thx, Eric

Asked by ebioul 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Word file has no application to open it.

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file… (funda kabanzi)

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file format docx and doc. But neither are recognised as a valid file type. I realise that Microsoft is a bully and Mozilla may be trying to discourage its use, but I and the students are stuck with Word. How come docs and doc are invalid and how can I persuade Firefox to open them?

Thank you

Asked by cvhorie 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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download popup not opening when clicked

Hello! Sometimes when I download something, when I click on the download icon in the toolbar, the download popup doesn't appear. I can fix this by restarting firefox or o… (funda kabanzi)

Hello! Sometimes when I download something, when I click on the download icon in the toolbar, the download popup doesn't appear. I can fix this by restarting firefox or opening a new window. Why does this happen? I am using Linux Mint Cinnamon 20.3

Asked by -elison- 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Disable "What's new with Firefox" page

Ever since the "What's new with Firefox" page contained an ad for a movie, I want to disable it as I find it objectionable that a decision to include advertising on that … (funda kabanzi)

Ever since the "What's new with Firefox" page contained an ad for a movie, I want to disable it as I find it objectionable that a decision to include advertising on that page was made. How does one disable this page from being displayed after Firefox is updated and restarted?

Asked by brian234 1 unyaka odlule

Answered by brian234 1 unyaka odlule

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Gmail is having authentication problem

Firefox 99.0 I guess it's a problem with the latest update because it didn't happen to me before. Gmail keeps showing me this message: "Gmail is having authentication pr… (funda kabanzi)

Firefox 99.0

I guess it's a problem with the latest update because it didn't happen to me before. Gmail keeps showing me this message: "Gmail is having authentication problems. Some features may not be operational. Please try logging in to troubleshoot the problem." I have relogin, deleted the cookies and site data but I still get that message. I have tried starting the browser from "about:support" in troubleshooting mode but the error still appears. This does not happen in other browsers.

Asked by Juan Simón 1 unyaka odlule

Answered by Juan Simón 1 unyaka odlule

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Deleted active sessions and history

You just deleted all my active tabs and history I don't know what happened but yesterday I had 7 pinned tabs and 6 active tabs. Today all is gone and my history is delete… (funda kabanzi)

You just deleted all my active tabs and history I don't know what happened but yesterday I had 7 pinned tabs and 6 active tabs. Today all is gone and my history is deleted. What the actual [expletive]?

Please follow the Mozilla Support rules and guidelines. Thank you.

Asked by christopher.kerkhof 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Installing Firefox on new computer

We just bought a new HP computer with Windows 11 and I'm trying to install Firefox. I d/l the file from the Mozilla website, clicked on the file that d/l and the install… (funda kabanzi)

We just bought a new HP computer with Windows 11 and I'm trying to install Firefox. I d/l the file from the Mozilla website, clicked on the file that d/l and the installation begins. The installation progresses until the bar indicates it's over 1/2 way done. Then all of a sudden the screen changes to show a blank tab name and the file area says something about a Google search. What am I supposed to do with this page since I don't know what I'm supposed to search for. I don't see a way to get back to the installation page. I just want to install Firefox so why all this runaround without an installation?

Asked by heirloon55 1 unyaka odlule

Answered by heirloon55 1 unyaka odlule

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Update removed my settings and addons because of "Old" profile

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (funda kabanzi)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update. If I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons and settings. I am able to usually manually move my bookmarks to the new profile via the files stored locally. I really need access to the settings and extensions, so it would be great if someone can help me to recover them. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update And I tried this https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Asked by reimoon 1 unyaka odlule

Answered by caspy7 1 unyaka odlule

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Printing from Firefox is tiny and confined in the upper left corner

I have tried the scaling options and it makes no difference. For PDF files, I save them. For webpages, I need to workaround and use Edge or Print Screen and past into a W… (funda kabanzi)

I have tried the scaling options and it makes no difference. For PDF files, I save them. For webpages, I need to workaround and use Edge or Print Screen and past into a Word document.

I am newly running Windows 10 and reinstalled my printer drivers for HP 4520.

Thank you.

Asked by jane.nebelung 1 unyaka odlule

Answered by jane.nebelung 1 unyaka odlule

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Bad certificate error caused by missing www in URL

When clicking on a link that does not include "www." in the URL, I am presented with an error SSL_ERROR_BAD_CERT_DOMAIN. But the certificate is good. the problem was the… (funda kabanzi)

When clicking on a link that does not include "www." in the URL, I am presented with an error SSL_ERROR_BAD_CERT_DOMAIN. But the certificate is good. the problem was the URL that did not include the "www."

This would be an easy fix! Just add "www." to the URL if it is missing. It could eliminate user confusion if they do not understand.

Just a suggestion

Asked by bikermagi 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule