Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Is Firefox 53 the cause of Windows freezing?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not… (funda kabanzi)

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

Asked by wwwaste 3 iminyaka edlule

Last reply by cor-el 3 iminyaka edlule

  • Okugcinwe kunqolobane

FF 53.x freezes and locks up my PC

Hi, since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Al… (funda kabanzi)

Hi,

since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Alt+Del didn't work, gave it 10 minutes but was still frozen afterwards - and I had to shut my PC down forcefully.

My system: FF 53.0.2 (32 bit) Win 7 (64 bit) 16gb RAM FF Addons: NoScript & AdBlock Plus

No changes in terms of add ons, no Windows updates or new programs that could have caused this. The only programs running in the background are/were my anti-virus/anti-malware programs, Skype, Outlook, Rainmeter and my mouse driver (all of which I've used for at least the last 6 months). The first two times it happened when I tried to restore tabs from the "oops, that shouldn't have happened" page and the last 3 times when I opened a new tab (with 1-2 other tabs open at max, usually only an empty one!). The 3rd time was 2 weeks ago, the 4th time on May 9th when I opened a new tab after clicking on one of my tiles on the "new tab" page (no other tabs were open at the same time!). Today it happened again! I installed a bunch of Windows updates a couple of days ago and this time I had Minecraft loading up and was watching a movie (DVD) in VLC (no Outlook running this time) but when I opened a second tab in FF, the picture froze again. The weird part is that the sound of the movie kept playing but it didn't let me move the mouse or open the Task Manager. I've never had a video run at the time of the freeze, so I don't know if Windows would have still kept playing the sound the other times.

I can play really hardware-intensive games that use 50+% of my cpu (not that there are a lot that do) and a lot of my gpu's power/VRAM and/or RAM (sometimes goes as high as overall 13gb/16gb) but I've never had any freezes just with games + watching a video at the same time, it always happens while opening a website through one of the tiles or a new tab directly in FF 53.x!

Asked by Neph 3 iminyaka edlule

Last reply by MichaelNicholas 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes on start up

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but … (funda kabanzi)

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

Asked by lilsmokey857 3 iminyaka edlule

Last reply by lilsmokey 3 iminyaka edlule

  • Okugcinwe kunqolobane

how do i really stop autoplay (including autoplay triggered by scripts)

when media starts playing on my computer without my consent, this should be considered a cybercime. The only way for a video to start playing should be `right click ->… (funda kabanzi)

when media starts playing on my computer without my consent, this should be considered a cybercime.

The only way for a video to start playing should be `right click -> play`

cut the nonsense with the *media.autoplay.enabled* switch. it doesnt work and it never will. as soon as the website uses any kind of scripting, this switch is ineffective.


which extension do i need to install to stop this autoplay nightmare forever?

Asked by Jazoray 2 iminyaka edlule

Last reply by jscher2000 2 iminyaka edlule

  • Okugcinwe kunqolobane

mozilla does not work

None of the Mozilla products are working properly anymore in my laptop (Windows 7): Firefox Thunderbird Mozbackup they can start but fail on opeations like restoring book… (funda kabanzi)

None of the Mozilla products are working properly anymore in my laptop (Windows 7):

Firefox Thunderbird Mozbackup

they can start but fail on opeations like restoring bookmarks or reading emails or backing up

WHY? Or they sa so incredibly slow, maybe if I leave the PC working overnight, they will respond but I cannot work like that

I have updated, reinstalled, diagnosed

The worst thing is when they crash and freeze my pc, then when I restart it it makes the loud intermittent bleep or goes to blue screen and tells me that maybe software installation made it fail.

Other programmes like google chrome work just fine.

Is there a common bug to all the Mozilla products, what is wrong?

thanks

Asked by federicobeatle 3 iminyaka edlule

Last reply by Wayne Mery 3 iminyaka edlule

  • Okugcinwe kunqolobane

After the v53 update, on Firefox on OS X, I can't display a local HTML file using file:/// regardless of the browser.tabs.remote.separateFileUriProcess setting.

Prior to the v53 update, I could display my local HTML pages without any problems. (I have NoScript set to allow local files.) After 53, I get a blank white display for … (funda kabanzi)

Prior to the v53 update, I could display my local HTML pages without any problems. (I have NoScript set to allow local files.)

After 53, I get a blank white display for all local pages, images, etc.

I tried changing the browser.tabs.remote.separateFileUriProcess setting to "true" from the default "false," and restarted the browser. No display of HTML files.

I must say that the change noted in the "Add-on Compatibility for Firefox 53 | Mozilla Add-ons Blog" post regarding "Use a separate content process for file:// URLs. This slightly changes the behavior of _openURIInNewTab." isn't the slightest bit helpful.

Robin

Asked by robin416 3 iminyaka edlule

Last reply by jscher2000 3 iminyaka edlule

  • Okugcinwe kunqolobane

How do I get Firefox to respond to clicks while transferring data from a website?

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystr… (funda kabanzi)

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystrokes. How do I regain control without stopping the data transfer?

Asked by Ed.Ferris 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes, pages freeze and hang up,

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !… (funda kabanzi)

I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !!!

Never had a problem with Firefox for years now -- but as of the last 3 weeks, it keeps hanging up on random occasions , freezes a web page or site. I have to use Task manager (and there I see listed "FIREFOX NOT RESPONDING" ) to click on "END TASK" so as to be able to get out of the frozen page. I thus will loose certain things when Firefox returns. ie; usually the texts in composing a message board message, or composing an email

I have used FIREFOX SAFE MODE and it still freezes up.

When I run a Firefox TEST Mode thruout, I comes up with "Incompatibility Issue" but shows at right side of page a green check mark with word '"FIXED" - But it is NEVER fixed !!!

ALSO, I keep checking in SECURITY SECTION the box for REMEMBER LOGINS FOR SITES -- but every time I leave Firefox, or it closes, or it freezes up --- I have to go back and check that box or my logins do not shop up !

I have almost no extensions (other than Trend Mirco Anti Virus which never gave me problems with Firefox) and no plugins.

So I have tried many things that the support " stock" Q&A material suggests --- but still no fix.

I have seen on line that many people are having this problem. And can't seem to fix it either !

Here BELOW is a copy-paste of the "see the data" tech information for my system - if it may be of use;

==========================================================
"application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 6.2",
   "version": "53.0",
   "buildID": "20170413192749",
   "userAgent": "Mozilla/5.0 (Windows NT 6.2; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 1,
   "remoteAutoStart": true,
   "autoStartStatus": 1
 },
 "lockedPreferences": {},
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.13.1",
     "version": "4.13.1"
   },
   "NSS": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSUTIL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSSL": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   },
   "NSSSMIME": {
     "minVersion": "3.29.5",
     "version": "3.29.5"
   }
 },
 "userJS": {
   "exists": false
 },
 "sandbox": {
   "contentSandboxLevel": 1
 },
 "experiments": [],
 "extensions": [
   {
     "name": "Application Update Service Helper",
     "version": "2.0",
     "isActive": true,
     "id": "aushelper@mozilla.org"
   },
   {
     "name": "Multi-process staged rollout",
     "version": "1.14",
     "isActive": true,
     "id": "e10srollout@mozilla.org"
   },
   {
     "name": "Pocket",
     "version": "1.0.5",
     "isActive": true,
     "id": "firefox@getpocket.com"
   },
   {
     "name": "Web Compat",
     "version": "1.0",
     "isActive": true,
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "All Aboard",
     "version": "1.5.7",
     "isActive": false,
     "id": "@all-aboard-v1-5"
   },
   {
     "name": "Bing Search",
     "version": "1.0.0.8",
     "isActive": false,
     "id": "bingsearch.full@microsoft.com"
   },
   {
     "name": "Trend Micro BEP Firefox Extension",
     "version": "9.2.0.1026",
     "isActive": false,
     "id": "tmbepff@trendmicro.com"
   },
   {
     "name": "Trend Micro Osprey Firefox Extension",
     "version": "2.0.0.1090",
     "isActive": false,
     "id": "{c2056674-a37f-4b29-9300-2004759d74fe}"
   },
   {
     "name": "Trend Micro Toolbar",
     "version": "11.0.0.1181",
     "isActive": false,
     "id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
   }
 ],
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "currentAudioBackend": "wasapi",
   "numAcceleratedWindowsMessage": [
     ""
   ],
   "adapterDescription": "AMD Radeon(TM) R7 Graphics",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x130f",
   "adapterSubsysID": "00000000",
   "adapterRAM": "1024",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "13.352.1006.0",
   "driverDate": "4-15-2014",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "6.3.9600.18592",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D9Ex vs_3_0 ps_3_0)",
   "webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "skia",
     "AzureCanvasAccelerated": 0,
     "ApzWheelInput": 1
   },
   "featureLog": {
     "features": [
       {
         "name": "HW_COMPOSITING",
         "description": "Compositing",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "user",
             "status": "disabled",
             "message": "Disabled by pref"
           }
         ]
       },
       {
         "name": "D3D11_COMPOSITING",
         "description": "Direct3D11 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "D3D9_COMPOSITING",
         "description": "Direct3D9 Compositing",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Hardware compositing is disabled"
           }
         ]
       },
       {
         "name": "DIRECT2D",
         "description": "Direct2D",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "Direct2D requires Direct3D 11 compositing"
           }
         ]
       },
       {
         "name": "D3D11_HW_ANGLE",
         "description": "Direct3D11 hardware ANGLE",
         "status": "disabled",
         "log": [
           {
             "type": "default",
             "status": "unavailable",
             "message": "D3D11 compositing is disabled"
           },
           {
             "type": "env",
             "status": "disabled",
             "message": "D3D11 compositing is disabled"
           }
         ]
       },
       {
         "name": "GPU_PROCESS",
         "description": "GPU Process",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "env",
             "status": "unavailable",
             "message": "Not using GPU Process since D3D11 is unavailable"
           }
         ]
       }
     ],
     "fallbacks": []
   },
   "crashGuards": []
 },
 "modifiedPreferences": {}
============================================================================

HOPEFULLY some one can figure what is going on. Note; My MSN Tech Support does not troubleshoot Firefox, only Windows and Internet Explorer & MSN issues.

Thank you for any support and help, ideas, etc.

Asked by Joseph_Frank 3 iminyaka edlule

Last reply by jgreer 3 iminyaka edlule

  • Okugcinwe kunqolobane

Retailer Web Sites Are No Longer Supporting FireFox

Is there any plan to fix FireFox "memory leaks" and other problems so retailer web sites will begin to resume tuning for FireFox. One major retailer's site is no longer a… (funda kabanzi)

Is there any plan to fix FireFox "memory leaks" and other problems so retailer web sites will begin to resume tuning for FireFox.

One major retailer's site is no longer accessible using FireFox - the recommended solution, by this retailer (as well as others) is to switch to IE/Edge or Chrome.

The comment made by the developer I spoke to was "FireFox is no longer an industry leader" due to the many problems with recent releases.

If anyone has any insight into this, I would love to read it. Thanks.

Asked by Doug 3 iminyaka edlule

Last reply by John99 3 iminyaka edlule

  • Okugcinwe kunqolobane

Why does Firefox unsort my bookmarks menu everytime it syncs with my other computer?

I am a bit compulsive about my bookmarks being alphabetically sorted. I keep them that way. It is unbelievably annoying that every time Firefox syncs my devices they get … (funda kabanzi)

I am a bit compulsive about my bookmarks being alphabetically sorted. I keep them that way. It is unbelievably annoying that every time Firefox syncs my devices they get de-sorted. What is up with that? I have turned off sync on both computers, sorted the list, and turned sync back on for each computer and it IMMEDIATELY removes the sorting and leaves the list in order to the date entered.

Thanks for any help I get... Mike

Asked by RMikeS 3 iminyaka edlule

Last reply by Iconoclast19 2 iminyaka edlule

  • Okugcinwe kunqolobane

I lost all of my downloads and bookmarks.

I lost all of my downloads and bookmarks and how do I get them back? (edited to add the lost of the bookmarks posted in another thread - c) … (funda kabanzi)

I lost all of my downloads and bookmarks and how do I get them back?

(edited to add the lost of the bookmarks posted in another thread - c)

Asked by amanishakhete 3 iminyaka edlule

Last reply by John99 3 iminyaka edlule

  • Okugcinwe kunqolobane

My antivirus flagged a mozilla file as possible ransomware. Is this a legit file? c:\program files\mozilla firefox\firefox.exe

It could be a false positive. I just want to make sure before I mark it as an exception. It says that a potentially unsafe application attempted to change or delete my fi… (funda kabanzi)

It could be a false positive. I just want to make sure before I mark it as an exception. It says that a potentially unsafe application attempted to change or delete my files. Targeted folder was c:\users\user name. c:\program files\mozilla firefox\firefox.exe was blocked. Why would it be flagged if it is legit ?

Asked by karelin7 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox "restore" destroyed years of everything.

I saw a bar saying that since Firefox senses it's running slow, i should do a "Restore" to speed it up. It did make a file on my desktop... but now my Firefox is this bla… (funda kabanzi)

I saw a bar saying that since Firefox senses it's running slow, i should do a "Restore" to speed it up. It did make a file on my desktop... but now my Firefox is this blank slate of NOTHINGNESS! Not even much more than a search bar that does nothing. Not even a logo. All my YEARS of bookmarks are GONE. All 1000+ tabs i had opened over time is GONE. Oddly, it seems websites i now have to type in manually (as Firefox forgot that history too) don't make me use passwords to sign in? What do i do? The tutorial is confusing and I'm sitting here with everything I've ever seen and done on Firefox 100% LOST. Just LOOK at the non-functional void clicking Firefox brings up now. Even typing something in the bar and hitting search goes NOWHERE. Actually, i was going to attach an image, but THAT'S just stuck forever as a spinning load circle.

Asked by JinzoCrash 3 iminyaka edlule

Last reply by jscher2000 3 iminyaka edlule

  • Okugcinwe kunqolobane

To get Firefox to open, I have to click 4-5 times... and my Taskmanager always show at least 3 Firefox open

Firefox - only on this computer - won't start unless I click (Taskmanager shows Firefox open - nothing on screen), then click several tims more. Then reluctantly I get 3,… (funda kabanzi)

Firefox - only on this computer - won't start unless I click (Taskmanager shows Firefox open - nothing on screen), then click several tims more. Then reluctantly I get 3,4,5 or more windows opening all together. If i close all of them but one, Taskmanager (see image) still shows at least 3 open. And they all show different size of memory. EVEN IF ONLY ONE WINDOW IS OPEN! Very frustrating.

Asked by peterriva 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Web Page Slowing Down Firefox

Ever since update to Ff 53.0.2, keep getting "Web Page Causing Slow Down" & then Ff freezes. Have started up Ff in Safe Mode & removed all extensions & plugin… (funda kabanzi)

Ever since update to Ff 53.0.2, keep getting "Web Page Causing Slow Down" & then Ff freezes. Have started up Ff in Safe Mode & removed all extensions & plugin but no improvement. The 2 pages causing probs are: http://my.xfinity.com/?cid=cust AND https://web.mail.comcast.net/zimbra/mail?app=mail#1. Not having this prob with any other browser. (Running Win7/64.)

Asked by officerripley 3 iminyaka edlule

Last reply by cor-el 3 iminyaka edlule

  • Okugcinwe kunqolobane

Dropbox features are not working in Firefox.

Some of the features in Dropbox, i.e., "delete", "copy", "rename", etc. are not working when I am on Dropbox's website. These are the features that are in the "..." area … (funda kabanzi)

Some of the features in Dropbox, i.e., "delete", "copy", "rename", etc. are not working when I am on Dropbox's website. These are the features that are in the "..." area to the right of the file name in Dropbox.

When I went to Chrome and logged into Dropbox, the features worked. I contacted Dropbox and was told that this was a browser issue.

I have not had an issue until a couple of days ago.

Asked by HarrisAdmin 3 iminyaka edlule

Last reply by Happy112 3 iminyaka edlule