Hello,
Please reference this support thread on SoundCloud's tech support forums. The thread contains all pertinent information, including videos of the problem and conso… (funda kabanzi)
Hello,
Please reference this support thread on SoundCloud's tech support forums. The thread contains all pertinent information, including videos of the problem and console screenshots made by myself and others. https://www.soundcloudcommunity.com/soundcloud/topics/skipping-to-the-middle-of-a-track-causes-stuttering-and-glitchy-audio-chrome-firefox
In a nutshell, when you try to skip forward during streaming audio, there is a buffering/stuttering issue that prevents proper playback of the track. This problem is confirmed on SoundCloud and Traxsource, and other people in the support thread have mentioned Mixcloud and other streaming sites. In other words, this is not the fault of one particular streaming service or another.
The problem does not occur in Microsoft Edge, Internet Explorer, or Chrome. Well, to clarify, when the problem was posted on the SoundCloud support forums, Chrome was having the same issue. However, they did a version push a few days ago, which fixed it.
Here is my original post on SoundCloud support (minus erroneous information about Chrome), which has pertinent details. Note that we upgraded both Flash and Firefox recently, so although I mention previous versions in my original post, everyone involved has since updated their browsers and Flash.
As of now, the only fix for the issue is to roll back to Firefox 40.0.2. Thanks for any and all help =)
Matt
Original Message===========
Skipping to the middle of a track causes stuttering and glitchy audio (Firefox).
I am running Windows 10 Pro.
There seems to be a caching issue affecting playback - I started noticing this problem three or four days ago. Previously, I could skip through my stream at will, going straight to the middle of tracks or mixes to listen to a few seconds, and determine if I liked the track. Now, I cannot do that on Firefox 41.0.1. The problem is merely annoying on songs that are 3 or 4 minutes in length, as I must let them "cache" for perhaps ten seconds before skipping around. Unfortunately, the problem is a game-breaker on mixes that are, for example, 90 minutes long. If I skip to a point directly in the middle of the mix, nothing happens. The playback button alternates between the "Play" symbol, and the "Caching" symbol ("..."), and if audio does resume, it is glitchy and consists of different parts of the track being played back at once.
I've eliminated my internet connection as a source of the problem by loading up Edge. In Edge 20.10240.16384, the problem does not exist. I can scroll down to any 2-hour mix in my feed, click on the middle of it, and the audio starts right up. No caching, no stuttering or glitching.
I rolled back Flash to version 18 to see if it fixed the problem in Firefox, but it did not. The problem persisted, so I re-upgraded back to Flash 19.
