I-Firefox Isithangami Sokwesekwa

My wife's desktop pc was hit by what I'd call "A Super Bundle" which unleashed total havoc on her pc. It took me a great deal of work 2 full days chasing down all the crap this apparent harmless download created. My approach; I'd describe it as it was like pealing back layers of an onion until everything was removed. Or to return her machine back as close to normal as I could. One of the "Leftovers" from this attack is something called; www-searching.com which has hijacked all the browsers on her computer. Nothing has worked I mean nothing. A lot of time and a great deal of effort has gone into destroying this menace now I'm asking for help.

Thanks for your time. Doug Sr.

Hi,

Since upgrading to Firefox 36.0.1 (and possibly earlier), Google Drive will not properly load. While I can get to the drive page, the colored wheel that google displays as its apps are loading just continues to spin. I've tried on Chrome and it loads fine. I've also tried opening Firefox in Safe Mode with extensions/add-ons disabled, as well as clearing cache. I haven't tried the Firefox Refresh yet, but I haven't done any tweaks beyond add-ons that should be interfering.

Has anyone else come across this problem? Any suggestions would be very helpful.

Thanks!

Hi there. So, for quite a while now, Firefox keeps on freezing my whole computer while watching videos on YouTube or streams on Twitch. It started a few weeks back & when I couldn't resolve the problem, I changed to Chrome. But I just don't like it, so yesterday, I decided to go back to my fav browser: Firefox.

But my problem remains: When I'm watching a video, my browser constantly keeps freezing my whole MacBook. It starts with the video just stopping but the audio keeps going on for some 10-20 seconds. Then I can't move the cursor anymore & finally the sound dies & nothing reacts anymore. I can't even open the Activity Monitor or do anything else. So the only possibility for me to get back doing stuff is to hard reset my laptop & boot it again. This just happened to me twice in the last two & 4 or 5 times in the last 24 hours... I would really appreciate, if anyone could point me towards an solution.

Oh, and I'm on OS X 10.10.2 using Firefox 36.0.1 (but it also happened on 35.x before). Hardware Acceleration is turned off & flash is on its latest version. Cache has been flushed several times as well.

When Firefox crashes, there are times when, on restart, there is no "restore session" option. It is greyed out in all places, and all of the previous tabs are lost. I save tabs across many months.

Previously, I have saved a recent sessionstore.js file from the profile. Then, when this occurs, I go to the profile, delete and replace the sessionstore.js file with the saved one, and have a reasonably recent recovery of the tabs.

In this version of Firefox, 36.0.1, there is no sessionstore.js file in the profile (see screenshot 1). So, where is it?

There is a new folder called session-store backups (see screenshot 2). Reasonably, I looked in there.

There is no sessionstore.js file in that folder. There are files called recovery.js and recovery.bak in that folder. Each is dated today--3/6/2015

Is the new idea that if Firefox crashes and the tabs are not recoverable, that you rename the the recovery.js file as sessionstore.js and put it in the profile?

Or is the sessionstore.js file now in a new location?

I would always like to have a recent backup of sessionstore.js, having learned from past crashes that this is a good idea!

As an extra bonus, I have also added a screenshot of the profile folder and location (screenshot 4).

Many thanks.

Dr. Alan J. Lipman Washington, DC

I am running Firefox 36 which runs normally except that I cannot open certain websites a few eg.s below:

any mozilla sites, cannot open extention site also no Google sites

which is very fustrating. The above websites work in IE, Chrome & Opera. I have cleared cache and cookies, reloaded in safe mode, totally

uninstalled firefox and cleaned out any reference to Firefox or Mozilla in my registry and after reinstalling no change. I have even downgraded

to version 34 to no avail. I am using Kaspersky anti virus which I have tried closing down and I cannot see any problems with Windows firewall.

After looking on your webiste I also tried disabling IPv6 & changing DNS Prefetching (about:config).f

This problem first occured approx 5 days ago I am at a loss as to why this is happening, please can you advise.

HI,

My firefox is not responding in some situations is there any tweaks to fix this issue i have reinstalled windows fresh and all programs are fresh.

Firefox seems to be running fine on my other 2 computers.

So could be something i have not installed.

Thanks Daniel

I have found since the recent update that the browser has developed several problems. It has become extremely slow and crashes multiple times per-day. Coupled with this, the flash plug-in also crashes constantly and video buffering is slow and unstable. I have made sure flash is up to date and I have also followed suggested fixes in other threads (ie. disabling hardware acceleration) to no avail.

This morning my Firefox automatically upgraded to 36.0.1 and since then it's been crashing ever 2-3 seconds. I uninstalled and did a fresh install and I also disabled all of my add-ons, but this did not help. I even created a brand new empty profile and it immediately crashed. I have not been able to get a crash while in safe mode. (In fact, I had to open Firefox in safe mode in order to complete this form.) This is very frustrating and I've run out of ideas. The troubleshooting information should be attached.

YouTube website looks completely different and won't play any videos. Asks me for an application to play videos which it shouldn't do.

I took a screenshot but your image upload feature is not working. Little wheel spun around endlessly and never uploaded). So I will have to describe it.

YouTube looks like a cheap website with little thumbnails of the videos in a column along the left side of the screen with horizontal lines separating them. If you try to play a video you get a little box that says "This link needs to be opened with an application". Adobe Media Player launches but will not play anything. QuickTime won't launch at all, says file not compatible. But this is irrelevant, it should not require another application to play YouTube videos.

iMac OS 10.9.5 Firefox 36.0.1

I did the Mozilla Refresh, the recommendation for which popped up today on my browser. It promised that I would get my bookmarks back - but they AND the top Toolbar are now gone. Tried Mozilla Help but can't see any detailed help on restoring the bookmarks and the top of the window browser tool-bar. (found notes on restoring bookmarks, but without the tool-bar they are not accessible). Need to get those back.

Youtube pages viewed in Firefox (36.0.1) on my Mac Mini running OSX 10.9.5 display some, but not all, of the text in Chinese. Pages display correctly in Safari and Chrome. I have reinstalled and refreshed Firefox with no change.

Changing View/Character Encoding to Western changes the display to English characters, but the words are gibberish.

See attached screenshots.

I've followed all the instructions for enabling the cookies, but I still can't get Gmail to open up. I can get Google to open, but not any of my Gmail accounts. I also can't force Google to set as my home page, but that's a minor problem compared to not being able to access any Gmail accounts from Firefox. I am NOT computer literate, so all advice needs to take into consideration that I won't automatically know every step to take along the way. I sure wish Mozilla would have a 1-800 number to call. That'd make this a whole lot easier.

THis problem just started a few days ago. This problem shows up in embedded videos that have been working for months, at least.

I use YouTube's iframe method of embedding. When I use youtube-nocookie domain which is an option that YouTube itself offers to me, when I try to play the embedded video I get the message "An error occured, please try again later. <a target="_blank" href="https://support.google.com/youtube/answer/3037019?p=player_error1&rd=1">Learn More</a>".

The Learn More is a link to https://support.google.com/youtube/answer/3037019?p=player_error1&rd=1 This link is of no help.

I am using Firefox 36.0.1. There is no trouble with the same embedded video in Google Chrome. My Google search on this problem never took me to an item on the Mozilla support page, but I think I will look there next.

Here is a link to a post where I see the problem.

http://ssgreenberg.name/PoliticsBlog/2015/03/04/sen-warren-to-gop-stop-ambushing-workers-rights/

Even when I use the link with youtube-nocookie directly in the Firefox URL bar, I get a blank page. If I take out the -nocookie from the domain in the address bar, the video plays.

Some of the text in emails sent from one particular sender does not display at all in either gmail or my hotmail email account when viewed in Firefox. When I view the same email using Internet Explorer, all of the text is there. I have tried viewing the email with add-ons disabled, and that did not fix the problem.

Hello, I have tried several steps to remove this adware manually, but it still shows up as my start page. - I was not able to disable it from the add-ons (it wasn't there), - I was not able to uninstall it from the Windows Control Panel (it wasn't there), - I ran regedit.exe and manually deleted every single line that read "mystartsearch", - I refreshed Firefox and manually set the start page to the default. No good. It's still there. I also tried opening Internet Explorer and that's been infected too. What else can I do? Any advice would be really appreciated.

I have a few sites with security cameras installed that I access via a browser to monitor them. Everything has always worked fine until about 2 weeks ago. All of a sudden the Web Components plugin keeps timing out and crashing and no matter what I do, I cannot view the cameras any more.

It may be a windows update or a Firefox update so I am wondering if you have any suggestions.

I have submitted a crash report through FF about 3 times when prompted.

Thanks,

Mike

BAck button is there, but forward button is missing. If I go back 3 pages and need something on the original page, I can't get there.

Used to be able to scroll backk and forth thru several pages.

I know this isn't a new problem as I've found lots about it in the Internet but I haven't found anything that will fix it! This problem only started for me when I updated to Firefox36, until then everything was working perfectly, but as I've seen references to the problem going back to 2007 that may be a red herring.

I'm using Windows 7 Professional, 64 bit on an HP ProBook. When I click on a mailto link in a web page I have a Windows Internet Explorer window open saying "Could not perform this operation because the default mail client is not properly installed".

I was clicking the link in Firefox, Firefox is my default browser, The Bat is set as my default program for handling mailto commands and everything was in 100% working order until I updated to v36.

On another computer also running Windows 7 Professional, 64 bit with Firefox 36.0.1 this problem does not occur! Clicking on a mailto in that works just as it should. I've tried uninstalling and reinstalling Firefox, but it made no difference - the problem wouldn't go away.

It's driving me barmy!  ;-)

After updating, pages won't load. Will not connect to Comcast. Restarted computer from scratch, reset modem and router -- nothing works. Tried Safe Mode start, did not work. Internet Explorer works fine. Mail works fine.

There were no error messages when the update was loaded.

This is a terrible "update"!!!!!!!!! How do I fix?