I-Firefox Community Forum

Dear Support Team,

I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to making all of my bookmarks, saved passwords and website data disappear. The profile I was using had been active for over two years and contained important information that I now cannot access (it wasn't a profile I created myself, I just used the browser normally).

I have already tried several troubleshooting steps, including restoring previous profiles, checking the profile folder, and attempting to recover data from backups. Unfortunately, none of these attempts have been successful so far. The about:profiles website tells me my old profile does not exist but in my Firefox folder, there is a (profile?) folder from 2023 which contains only one file.

Could you please help me recover my previous Firefox profile or guide me through any additional methods that might allow me to restore my lost data?

Thank you very much in advance for your support.

Kind regards, Sophia

My computer, being 7 years old (and without the space to upgrade to WIN11), has always been a bit slow with low RAM and storage. The swap from Chrome to Firefox essentially gave it a second life, as Firefox didn't need a lot of space to run. Recently, though, it locks up with almost every search, refusing to let me x out a tab and try to save myself for 3 minutes or more, and the bluescreens have come back, too. If chrome hasn't also gotten worse, I'm considering switching back. Does anyone know what happened? I haven't installed anything new.

It's really frustrating and disappointing, because I thought I had a solution when I swapped to Firefox.

Several times since the last update, I have been unable to use at least four sites that I have been using. Either I can't sign in or site functionality is not working. Today I am trying again to use the Harland Clarke sight to order checks (I thought I had ordered them a month ago!) It will not let me complete the checkout. My cart is still full after signing back in.

The only reason to use this website is that you're the only otpion without AI nonsense in it. Why on erth would you ever choose to do something that removes one of the primary reasons to use your service over competitors.

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.builder.ai/&ved=2ahUKEwi80OPi9ZGRAxWSzjgGHTZAEukQFnoECBAQAQ&usg=AOvVaw2y9Hr05zVDm6fZuOEu6G4i

For MONTHS now I have been unable to log into my BANK & ONLY my BANK.

EVERY TIME I try to log in I keep getting booted to the DAM "secure sign up" page!

Each month I have to get ANOTHER "temporary" passwords so I can get to my account & the next month I CAN'T LOG IN AGAIN & AGAIN I have to go through the entire routine again, temporary password, make up another new password over & over again!!!!!!!!!! I am sick & very tired of this, I only have problems with my BANK log in, no other site, just MY BANK! I suspect the problem is with FIREFOX not the bank. I don't want to use "Edge" because it's CRAP!

Moderator note: This question has been edited to correct the formatting.

At least once a day since Version 145 dropped Firefox has told me I need to restart to update. When I do, it shows a pop up telling my I am opening an older version of Firefox and need to create a new profile to avoid corrupting my data. Daily, sometimes twice a day I have to go in and switch profiles back to the profile that has all of my book marks. Every computer in our office has this issue now. One of them deleted a profile without prompting, and it is not even in the appdata folder with "deleteme" in front of it. It is just gone. The last update had tabs crash daily. Is there any hope of stopping the second broken update in a row from wasting my time fixing it every day?

Website: https://www.londonpicturearchive.org.uk/view-item?i=119810&WINID=1764158938344 (for example) On Safari I see there is a message overlay from the website saying "press the command key to zoom the image". On Firefox, this message is not displayed, and the website is greyed out.

I have looked at all my settings: I can't see anything wrong. Any ideas?

I'm 84 and know little about computers - when I try to get into e-mail it says "program running but not responding" How do I correct this? Please help. Since I can't open my e-mails you can't reach me. Phone: [edited phone# from public community support forum]

When I do a search in Firefix for "Quattro" it takes me to the weong page, namely https://more.mariosearch.com/search?uid=9bd4019de8c1003382e27c7bf792ee38&pid=s50002&install_date=20-09-2025&q=Quattro

Over the past few updates, I’ve noticed an issue with Firefox where it no longer restores my previous session when reopening the browser.

I normally keep four tabs pinned and about five additional tabs open for browsing and work. In the past, I could simply click the X to close Firefox, and when I reopened it, all my tabs that are pinned and unpinned would automatically come back. Recently, this stopped happening. Now, if I close Firefox, it opens with a fresh window instead of restoring my previous tabs.

I’ve already checked the setting under General/Startup, and Open previous windows and tabs is enabled. Because of this issue, I avoid closing Firefox entirely, since rebuilding all my tabs each time has become a hassle.

Is there a way to fix this? Any suggestions would be appreciated.

Thanks :)