I-Firefox Community Forum

Hi. News videos from www.bbc.com won't play. When I ask the BBC website to play a video, I get a blank area of my screen, with a play button. Clicking the button makes it go away, leaving me with just the blank area of the screen. Videos from youtube, movie trailers, etc play fine - it's just videos from a few sites (such as BBC) that yield nothing. I have autoplay videos disabled by default, but: I'm not trying to have the website autoplay; The setting doesn't affect other websites; and there's no way to disable autoplay for the website I'm on (no way I can find, at least).

Since updating Firefox on June 30, 2025 on my Dell desktop computer that runs Windows 10, most of my bookmarks are no longer visible. Only four of my bookmark folders are visible and most of their contents have disappeared.

However, 1) my uncategorized bookmarks - those in "other bookmarks" are still visible, and 2) If I go to "Manage bookmarks" and do a search, I can find all of my bookmarks including those that are no longer visible.

In addition, I can no longer add or delete bookmarks. It looks like I can do add a bookmark and it will let me go through the steps of adding a book mark - it even says I can put it in all my old folders that are otherwise no longer visible. But one I complete the process the bookmark does not show up.

I have read multiple Firefox Help articles about disappearing bookmarks and have taken all the steps suggested including: - Attempted to restore backups of bookmarks - didn't work. It shows me the multiple old backups but when I try to restore one I get the message "Unable to process the backup file". I have tried it with at least four of the old backup files - all without success. - cleared cache - did troubleshooting mode - refreshed Firefox - uninstalled and reinstalled Firefox - looked to see if I had a different profile other than my default profile that I could switch to. I do not see another profile.

Nothing has helped. Any suggestions would be greatly appreciated.

Thanks

For some reason, I was unable to verify my account. I even thought I was wrong with my password, but that was not the case. When I use a different browser, Apple does not just ask me for a password but also a key; however, this option was not available on Firefox. With this, I can't log in to my iCloud on my Firefox Linux app.

I am being blocked by newyorktimes.com. I have tried access after disabling all my extensions and preventing tracking for this site. It makes no difference. This just started happening. It is not a problem with my accoun\t as I can acces the site with Microsoft Edge.

Firefox loads in some images very distorted where they are pixelated and in negative color. It's not all images, it's also not on specific websites, it's just in general. Some websites don't have any problems and others are practically unusable. The icons in my tabs are often desaturated from their normal color as well, see the youtube icon for example the color is very muted versus the actual color of the logo.

Is there any way to find out if a point release is coming? In other words, I'm running 142.0.1. I'd like to know if a 142.0.2 is going to be released. Not necessarily when, but just if one is in the works and will be released at some point.

Thanks.

I need a fix for a problem that developed from your last update. I cannot stream Xfinity since the last update. I have tried all the recommended fixes. Other browsers have no issues.

I power cycled my computer in order to install some Windows updates, and when I opened up Firefox again, I had precisely zero bookmarks.

I found this folder, which is supposed to contain my automatic backups: https://i.postimg.cc/bwrWBswd/A.png

But I can't figure out how to use those files to restore my bookmarks.

When I click on Manage Bookmarks > Import and Backup > Restore > Choose File, nothing happens. No other option seems viable.

I had an ASSLOAD of bookmarks on this browser, so I need to recover them because there's just no way I'll be able to remember them all manually and add them all back one at a time!

What do I do?

I was prompted to install a .js file while on a website unrelated to mozilla organization. I was taking a work call and distracted at the time and was dumb enough to install it before I realized this was not a normal update. Should I uninstall and reinstall firefox? My McAfee blocked the script from "trying to hijack one of [my] apps"

I am trying to preserve my POCKET data before it all goes away. Mozilla responded to my email requesting data but when I opened the link I got this message that "the provided token has expired : despite it being less than 24 hours. Plus a lot of other characters meaningless to me. What can I do now?

This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> ExpiredToken <Message>The provided token has expired.</Message> <Token-0>

Whenever I use Google Meet in the Firefox browser, it works well at first people can hear me. However, for a few seconds, my microphone suddenly cuts out, and I have to raise my voice for it to work again. My microphone remains enabled and does not disconnect when the audio cuts out, but people are still unable to hear me. I have already set my microphone to 'Always Allow' instead of 'Allow Temporarily, but the problem persists.Can anyone help me with this

I had firefox for 5 years it worked great then I upgraded one day about a month ago and NOW I have had to Force Quit firefox 20 out of the last 30 days. engineers ??????????????????

Twitter/X does not display, only an error message that says Twitter/X does not work with Firefox' advanced tracking (or similar). Requesting someone at Firefox and someone at Twitter/X get together and fix this so these two entities play nice with each other. Thank you in advance.

received an email that went to spam that my account will be deleted if I don't sign in or use Mozilla by Oct. I use Firefox every day. Is this legit? What do I need to do to keep mozilla

Hello, I have been using Firefox for more than 20 years, but I am now considering stopping. The reason is the new Firefox Translate extension. It constantly shows pop-ups, and there is no option to disable it. This is extremely annoying. If an option to disable this feature is not added, I will say goodbye to Firefox, because this extension works very poorly. It should only appear when needed—showing up all the time makes no sense.

Hi, I've seen others ask this same question in archived posts with no proper answer.

How do I select all tabs to be imported from a synced machine? I have the list on my sidebar, I can import or close one tab at a time, but there is no menu available to select them all (there are many). Right-clicking on the device name etc. does nothing.

Windows 11, Firefox 141.0

Many thanks for any help!