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Unable to connect to Google.com

Steps I've taken to try to fix the issue. 1. I've cleared all cookies/cache/history 2. I verified that network.dns.disablePrefetch is set to True 3. I started Firefox in… (funda kabanzi)

Steps I've taken to try to fix the issue. 1. I've cleared all cookies/cache/history 2. I verified that network.dns.disablePrefetch is set to True 3. I started Firefox in safe mode 4. I've made sure Firefox is up to date 5. I've tried modifying security.tls.enable_0rtt_data to both True and False and reset firefox after each attempt. 6. I am able to get to google using any other browser but Firefox is having issues. 7. I am able to ping google and google dns from cmd. 8. I've tried clearing local dns cache and trying again but no luck. 9. I've uninstalled Firefox and reinstalled, still no luck. I cannot use google.com or use services like Crunchyroll that use google to login.

Asked by Kreiger 1 unyaka odlule

Answered by zeroknight 1 unyaka odlule

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Screenshot is not functional

I am using Firefox 120.0.1, and I have difficulty to take screenshot. I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't… (funda kabanzi)

I am using Firefox 120.0.1, and I have difficulty to take screenshot.

I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't work.

Is there any good way to fix this problem without reinstall firefox app?

Asked by hayabusa FireFox 1 unyaka odlule

Answered by zeroknight 1 unyaka odlule

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Puzzle Piece Icon is Missing

The puzzle piece icon is not on the toolbar. Neither is it shown in the customize toolbar dialog. I have reset the toolbar to default, rebooted Windows 11 and removed &… (funda kabanzi)

The puzzle piece icon is not on the toolbar. Neither is it shown in the customize toolbar dialog. I have reset the toolbar to default, rebooted Windows 11 and removed & reinstalled Firefox 120.0.1 (64 bit). Those did not work. How can I restore the puzzle piece icon to the toolbar?

Asked by br5491 2 iminyaka edlule

Answered by cor-el 2 iminyaka edlule

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All live Twitch channels "offline" despite that they are streaming

As of recently, every time I try to watch someone on Twitch, where the video feed would normally be is the streamer's offline banner image. Chat is working fine, and is a… (funda kabanzi)

As of recently, every time I try to watch someone on Twitch, where the video feed would normally be is the streamer's offline banner image. Chat is working fine, and is active despite the stream not being displayed on my end. If I check the Twitch mobile app the stream displays as normal, so I know they are currently streaming. I tried disabling all of my add-ons and restarting the browser to no avail. I am a noob, so please be patient with me. I have attached images of an example, but this happens with any live channel, not just ones I am following (I do not have any active subscriptions as far as I know).

Asked by boarself 1 unyaka odlule

Answered by boarself 1 unyaka odlule

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How to repiar error message: PR_CONNECT_RESET_ERROR

I have dealt with this message when searching the web... after a google product search etc., the results populate- then I click on all the top results and I get nothing b… (funda kabanzi)

I have dealt with this message when searching the web... after a google product search etc., the results populate- then I click on all the top results and I get nothing but this message and the sites will not open:

Secure Connection Failed An error occurred during a connection to www.googleadservices.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I noticed it's with most "Sponsored" results. Incredibly frustrating.

Please help!

Kevin

Asked by kmf777 1 unyaka odlule

Last reply by zeroknight 1 unyaka odlule

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Issue Watching Media

between this netflix error, this amazon alert, and youtube auto switching to 360p it's become increasingly difficult to access media. i've called netflix about this and t… (funda kabanzi)

between this netflix error, this amazon alert, and youtube auto switching to 360p it's become increasingly difficult to access media. i've called netflix about this and they had no idea what the code was and have not gotten back to me with a resolution.

does anyone know what's causing these issues? is it just companies being hostile to firefox specifically or is something wrong?

i've cleared my cookies and cache, i've restarted several times, i've logged in and out of everything. i'm on version 120.0.1

Asked by knkramer 1 unyaka odlule

Last reply by zeroknight 1 unyaka odlule

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FF Invalid URI. Load of media resource %S failed

Firefox since 102 or 103 has a giant issues with gifs, movies ect after resuming from hibernation. In the Dev mode there are errors like this: MediaLoadExhaustedCandidat… (funda kabanzi)

Firefox since 102 or 103 has a giant issues with gifs, movies ect after resuming from hibernation. In the Dev mode there are errors like this:

MediaLoadExhaustedCandidates = no any media can be loaded

Invalid URI. Load of media resource %S failed

Why does it happen only in firefox? Even in FF 120 Windows.

Asked by agressorini 1 unyaka odlule

Last reply by zeroknight 1 unyaka odlule

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Mouse cursor broken in Firefox

Hi, for the past few Firefox releases, I run into a problem where the mouse cursor does not change into a "hand" when hovering over something clickable. Instead, it cont… (funda kabanzi)

Hi, for the past few Firefox releases, I run into a problem where the mouse cursor does not change into a "hand" when hovering over something clickable. Instead, it continues to keep its arrow form. This is not simply a cosmetic issue, as it appears to cause issues with websites that rely on hovering for drop-down menus, as well as clicking on YouTube videos, for example.

The issue briefly resolves itself when I restart or reset Firefox, but it always comes back within a few hours. I have also tried disabling all extensions to see if there is any improvement.

Asked by yparikh 1 unyaka odlule

Last reply by yparikh 1 unyaka odlule

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Basic help still needed, really still needed!

I selected "Tips and Tricks" because I always feel like everyone seems to understand the answers and I do NOT. I have and donated to Firefox since it began. I think it i… (funda kabanzi)

I selected "Tips and Tricks" because I always feel like everyone seems to understand the answers and I do NOT.

I have and donated to Firefox since it began. I think it is a great idea. I have severe dyslexia and ADHD.

I keep add-ons to a minimum and my home page free of everything. I use menus to find what I need. Having short-cuts all over is too distracting. When FF is not available and have to use another browser, I find it very difficult: they are loud, busy and ads are all over.

I am finding "help" more and more difficult to understand. Do the folks realize that I don't use computers all day long? That some people don't use the same definitions as people who work with computers? (I tried to find the meaning of "default" with 0 results, phrased the question many ways.)

I am hoping a beginners guide review would help, as thing have changed since Firefox was new or "Firefox for Dummies" was written!

Is is/are there basic manuals? Please help. ("Please don't respond with what help are you looking for" - that will not help the next problem).

Asked by sandyp-pr 2 iminyaka edlule

Last reply by sandyp-pr 1 unyaka odlule

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Root Certificates

I want to delete all my web certs except for the top seven, which cover 99.32% of current web certs. I specifically do NOT want the EU Cyber Resilience Act to have the a… (funda kabanzi)

I want to delete all my web certs except for the top seven, which cover 99.32% of current web certs. I specifically do NOT want the EU Cyber Resilience Act to have the ability to insert their certs into my root store, enabling their member countries unfettered power to compel acceptance of their certs.

I tried following https://wiki.mozilla.org/CA/Changing_Trust_Settings, but this must be for an earlier version. I don't seem to have an Options/Preferences window. On the other hand I am pretty old & maybe just can't find it....

Any hints on how to do this?

Asked by theHook 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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eBay - Now A Problem With Mozilla

I do a search - then get a page full of hits. I scroll down and click to open one eBay listing - and it creates a new window to the right. I scroll down and click to open… (funda kabanzi)

I do a search - then get a page full of hits. I scroll down and click to open one eBay listing - and it creates a new window to the right. I scroll down and click to open another eBay listing - and it creates another window to the right. Pretty soon I have a dozen windows on the right, and this is slowing down my internet experience, until I manually close each one out.

Why can we no longer hit the "Back" arrow and return to the same place on that page?

Asked by victorio1sw 1 unyaka odlule

Last reply by victorio1sw 1 unyaka odlule

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Microsoft Defender Flagging Firefox 120.0.1 as reaching EOS (End of Support)

Our computers have the latest Firefox (v120.0.1) and Microsoft Defender Security Portal is flagging them as having an EOS (End of Support) Firefox version. (See attach… (funda kabanzi)

Our computers have the latest Firefox (v120.0.1) and Microsoft Defender Security Portal is flagging them as having an EOS (End of Support) Firefox version. (See attachment). I don't see an announcement in the Mozilla Website about Firefox getting retired. Would you have information about this? Should I be concerned about this?

Asked by Suzane Pedrosa 1 unyaka odlule

Last reply by Suzane Pedrosa 1 unyaka odlule

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Spotify Web Player -- 2 second delay after skipping audio, doesn't happen on Chrome

On spotify web player in firefox there is a delay after skipping 15 seconds forward or backward in audio. Only on bluetooth speakers. But doesn't happen on Chrome. Anyone… (funda kabanzi)

On spotify web player in firefox there is a delay after skipping 15 seconds forward or backward in audio. Only on bluetooth speakers. But doesn't happen on Chrome. Anyone got a fix or can help?

Asked by Austin 1 unyaka odlule

Last reply by zeroknight 1 unyaka odlule

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FF Memory SURGES when accessing finance.yahoo.com/

For the last couple of weeks, whenever I access the finance.yahoo.com/ website, my computer slows to a crawl. I run Activity Monitor to show me FF memory usage has surged… (funda kabanzi)

For the last couple of weeks, whenever I access the finance.yahoo.com/ website, my computer slows to a crawl. I run Activity Monitor to show me FF memory usage has surged to 6.5 GB! I cannot just 'quit' FF, have to force quit to regain the memory. No problems with any other website. I am running Mac OS 12.7, 8GB RAM, FF 102.0.1

Any help/suggestions appreciated.

Regards, Peter Donlevy

Asked by peter.donlevy 2 iminyaka edlule

Answered by peter.donlevy 1 unyaka odlule

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I can't turn off the 'browser.tabs.unloadOnLowMemory'

I followed the instructions at [[Unload inactive tabs to save system memory in Firefox|https://mzl.la/3AdRbLx]] but I still occasionally see the tab refresh when I select… (funda kabanzi)

I followed the instructions at [[Unload inactive tabs to save system memory in Firefox|https://mzl.la/3AdRbLx]] but I still occasionally see the tab refresh when I select it. I start with a search on Bing, click an article to open a tab, follow links from there, back to the first tab and select another. I repeat this until there are several tabs open. Sometimes the page refreshes when I switch back to one that I previously reviewed. Is that controlled by the option browser.tabs.unloadOnLowMemory? if so, it doesn't appear to be working. [Edit] - The last time this happened I checked my system and found 10gig used of 64gig installed. I'm using the most current version of FF 120.0.1 on Windows 11 Pro v 22H2.

Asked by mikebaker193 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Is there way to block tracking pixels?

Is there a setting or add-on for firefox (Windows) that will block tracking pixels? My email client hi-lites when present and as I understand they are incorporated within… (funda kabanzi)

Is there a setting or add-on for firefox (Windows) that will block tracking pixels? My email client hi-lites when present and as I understand they are incorporated within images so I dont down load attached images to reduce them. On their pro version they allow blocking of these pixels. Unlike cookies there doesn't seem to be an option on reception to opt out. I'm not fully clear what harm they do or whether they are session use only and delete on power off. I would rather not recieve them atall. Companies when challenged smokescreen and refer to cookies rather than pixels or bang on about their companys integrity.

Thanks for your help

Asked by Ian 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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Data from a website is deleted upon closing Firefox, despite an exception being set for this website

Hi all. I use Firefox 120.0.1 with the setting "Delete cookies and site data when Firefox is closed" to clear said data when closing Firefox. I have also set an exceptio… (funda kabanzi)

Hi all.

I use Firefox 120.0.1 with the setting "Delete cookies and site data when Firefox is closed" to clear said data when closing Firefox. I have also set an exception for a few websites, so they should save cookies and data. However, this does not work as intended. After closing and reopening Firefox, both cookies and data are gone from these websites. I have looked for a solution in older forum entries, and it was recommended to adjust the history settings. It seems that checking the box at "Delete cookies and site data when Firefox is closed" automatically sets the history settings to what can be seen in the attached screenshot. Altering these automatic settings unchecks the box above. Is this issue related to the website or is there a way to solve it?

Asked by Firkraag 2 iminyaka edlule

Answered by Firkraag 1 unyaka odlule

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Bookmarks, Log In Passwords and other essential security features Exposed

Hi Support, I have always been struggling with the idea of syncing two devices, that is main and secondary devices, and that when logged out of the secondary device, use… (funda kabanzi)

Hi Support,

I have always been struggling with the idea of syncing two devices, that is main and secondary devices, and that when logged out of the secondary device, user details such as passwords, booksmarks and other important things are left bare on that browser or secondary device.

It is my believe that, after completing whatever task that led users to sync both devices, the moment the user logs out on the secondary computer, or any of the computers, the passwords, bookmarks, history and other essential details should not display again on such computer or browser anymore but apparently thats not the case with Mozilla Firefox browser.

Kindly look into that and work on it....THE SECURITY AND SAFETY OF THE USER IS LEFT WIDE OPEN!!!

Asked by Waabl_ 1 unyaka odlule

Last reply by zeroknight 1 unyaka odlule