I-Firefox Community Forum

When I have stories (articles) recommended through Pocket on new tabs that I'm not interested in I will typically "thumbs down" or "dismiss" the story. What I have found recently is that causes them to be promoted to me more rather than less. I believe it's interpreting my interaction as engaging with the content rather than not wanting to see it again. For example, I was shown an article on American football three weeks ago and I gave it a thumbs down. Later that day it was three articles. I gave them the same thumbs down. After repeating this process for days, weeks later I'm still getting multiple articles recommended per day related to football. I've never read one out of interest, and I didn't have any recommendations related to sports until the first one I gave a thumbs down. Based on that, I'm convinced it's having the opposite than intended effect. Dismiss doesn't seem make a difference. Please give me a way to tune the algorithm to what I actually want to see, I like this feature and don't want to have to turn it off.

I can't find a place to manage my payment methods. The only place I found that was when I check out and fill in my information in a store website.

The browser suggests my card and under that it says "Manage payment methods".

When I click that it opens "about:preferences#privacy-form-autofill" and then quickly becomes "about:preferences#privacy".

Please help thanks

Hi,

When I got up this morning, I receved an email that a new device was logged in to my firefox account before an hour or so.

All my passwords are synced to firefox account. I am afraid and want to know what all information is stolen. I immediately removed old devices from accounts page under connected services. However, I see peculiar - 'unknown' device which I can not sign out.

The Firefox 'Downloads, Save Files To.." location appears to be disconnected from reality. If I indicate either of the Documents or Desktop folders as the preferred save location, both of those folders present as being empty when in fact they both have numerous files/directories. Even if I try to save in "+ Other Locations", those locations are limited to the same as presented in the 'Browse' window of Home, Desktop, Documents and Downloads. Only the Downloads folder displays correctly.

Also as a result of this limited save location, I can only retrieve a file from the Downloads folder (the attached file was saved in my Documents folder but I had to move it to Downloads.

Why does the saving behavior behave like this?

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says sync time and try again. I am running Ubuntu and have an android phone. Ubutu is set to automatic date. time and timezone. My phone is also set to automatic date&time. I have enabled seconds display on Ubuntu and phone the are synchronized to the second. I have tried this on multiple computers. Google authenticator works with all 9 other 2fa logins I use it for. I have tried many times and asked AI what I'm doing wrong Grok said I am not doing anything wrong after walking through the entire process. I have tried clearing cache and deleting cookies, signing out and back in without success. Please help I use firefox as my password manager and love it but want it to be as secure as possible.

thank you very much. Thomas

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authentication app and can't figure out what the Firefox one is. There does not seem to be a workaround. I can't use a backup code or reset option. I am trying to figure out what to do.

Thank you

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my MozillaI had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my Mozella VPN thank you, Mark Yarbrough

Hello! I contacted you with a problem with the impossibility of installing two-factor authentication on my account. Despite successfully entering the code and saving backups, two-factor authentication disappears immediately after refreshing the page. Mozilla stores all my passwords and data - therefore, two-factor authentication is very important for my account.

Hi All,

I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again."

And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code.

If anyone has the same issue or solved it, please let me know.

Hello All,

I'm using Firefox (149.0.2 snap) with LUbuntu 24.04.4 LTS. Because of a wrong graphic driver, I had to turn off hardware acceleration in FF.

When FF is started the Initial "Firefox - Choose User Profile" is unreadable (see attached : wrong_screen.jpg), but if I continue (click somewhere in the window) , all the opened tabs are readable.

Once in FF, if I want to select another profile from the application menu -> .. -> manage profiles, then the "Choose User Profile" window is fine (see attached : good_screen.jpg).

I tried to start FF with the "-P" option to specify wanted profile but it continues to start with the unreadable "Choose User Profile" window.

Could someone give me a solution, except finding the good hardware driver for my computer?

Thanks Bouilla.

I was really shocked and horrified to see Firefox place the Qatari regime's propaganda mouthpiece on my home screen. The Qatari regime is one of the worlds worst abusers of human rights. It allows no political parties, tolerates no criticism, and severely punishes online dissent. It has absolutely no LGBQ rights, is deeply misogynistic and antisemitic and uses slave labor extensively. Additionally, it is a known supporter of extremism and terrorism. It is not OK to push their propaganda outlet on the front page.

I really appreciate Firefox's built in translator; it is extremely helpful. However there is one thing that bugs me, when translating a page that has multiple language options. For example, when translating a page from German to English, the word "Deutsch" (often listed in the website's built in language settings) is translated not to "German", but to "English". While technically correct in that the page is now displaying English thanks to the Firefox translation, it would probably be better to show "German" so that it is easier to switch the website language and not have a duplicate "English" option in the website's dropdown menu. I have noticed this on multiple websites, specifically with German, but it might be with other languages as well. Hopefully this explanation of the issue makes sense, and see my attached screenshot which shows this issue. Please let me know if there is somewhere else I should submit this too.

First of all I've noticed that even logging in to the account management page doesn't work with my vpn on. So of course sync itself doesn't either. It works perfectly fine with it off though. Is there an IP address that I can add to split tunneling to allow only the sync/FF account manager through my vpn? Or another way I'm not aware of? I'd rather not have to allow the whole browser through my vpn if possible.

I’ve been experiencing an issue where dragging a URL or text from Notepad++ into Firefox causes the text to be removed from Notepad++. It behaves like Firefox is requesting a MOVE operation instead of a COPY. This only happens with Firefox, dragging the same text into Vivaldi, Chrome, Edge, etc. does not delete the text.

Here’s everything I’ve already tried:

1. Verified it’s not a Notepad++ setting Disabled “Multi‑Editing” in Notepad++ Restarted Notepad++ Confirmed the issue only happens with Firefox, not other browsers

2. Tested Firefox Safe/Troubleshoot Mode Launched Firefox in Troubleshoot Mode (no extensions, no themes, default settings) The issue still happens there, so it’s not caused by an extension or add‑on

3. Created a brand‑new Firefox profile Went to about:profiles Created a completely new, clean profile with no imported data Tested dragging again — the issue still happens even in a fresh profile

4. Reset and recreated drag‑related Firefox preferences I checked and/or reset the following in about:config: ui.dragThresholdX → recreated as Integer = 16 ui.dragThresholdY → recreated as Integer = 16 dom.event.clipboardevents.enabled → set to false browser.drag_out_of_frame_style → set to 0 browser.search.context.loadInBackground → false browser.tabs.searchclipboardfor.middleclick → false browser.urlbar.update1 → false widget.disable-native-drag → true Restarted Firefox after each change. None of these resolved the issue.

5. Tested modifier‑key behavior Holding CTRL while dragging does prevent the text from being deleted → This confirms Firefox is treating normal drags as MOVE instead of COPY.

6. Verified it’s Firefox‑only Dragging the same text from Notepad++ into Vivaldi, Chrome, Edge, Word, Notepad, etc. works normally Only Firefox causes the source text to be removed

I'm at a loss of what the issue can be or where to go from here or if there is no fix at the moment.

I have been using Firefox with Dragon Naturally Speaking Professional 16.1 since 2022. Never had a problem with dictating into any boxes or search bars before today. Now I cannot dictate into those and I need to. I am a quadriplegic and ventilator dependent and need to use Firefox and be able to dictate into it. Can someone tell me what to do to get that to work again?