I-Firefox Community Forum

Links to X on various news sites started crashing after last update 2 days ago. It says " the media can't be played". The media starts to load but the immediately crashes. I have a pop up window that I told it to make an exception for X but it still.crashes. I disabled all my privacy/no tracking privacy extensions to determine which if any were the cause but no luck there. I changed my browser setting to "Standard". The content loads on Edge. I don't have Chrome to test on. If this is an intractable issue tell me straight up so I can change my browser if need be. I've bee with you guys since it was Netscape. If this is over reach or a settings issue deep state shenanigans are rampant

I get random crashes while streaming video (for example youtube). I am using a laptop with 2 GPUs (integrated AMD and dedicated Nvidia) and a secondary monitor. If the Firefox windows is on the laptop display I never get crashes but on the secondary display I get around 1-2/hour. Also, this only happens with hardware acceleration enabled in Firefox settings, if I deactivate it then the issue is gone. I think it runs on the AMD integrated graphics, based on what I see in task manager. I also have uBlock origin, haven't tried deactivating it yet. The crashses consist in a black screen from which I can only recorver by doing a hard reset.

Any suggestions on what to try?

A few days ago, trying to free up some memory and improve my computer's performance, I deleted the cache and tracking cookies from Firefox (using AVG TuneUp). Since then, I can only load a certain, variable number of tabs and/or pages without every new or reactivated tab or page claiming to have crashed (although about:crashes says that no reports have been submitted). Restoring those pages seems impossible without restarting Firefox or the whole computer. The problem persists in Troubleshoot mode, but as far as I can tell doesn't affect Chrome, although that used even more RAM. I've tried culling open tabs (of which I still probably have far too many, but it's never been an issue before), using the OneTab extension to reduce them to lists of URLs, disabling and re-enabling hardware acceleration, updating Firefox, checking for file corruption and RAM errors and even uninstalling and reinstalling the program, but nothing's worked so far. What might be going on, and what else can I try?

1. i believe ur updating crashes my window 11 desk top

 2. While i'm watching youtube, doing word processing (.txt) or when i set the PC to 'Sleep' mode,
     my screen either freezes w the display or turns black.  In both cases, my mouse and keyboard
     won't work.  Thus, i have to re-boot to fix.  Even Control-Alternate-Delete won't work to get out

 3.  Request not to keep on showing your pop-up window at top RH corner saying:

      Update Available

      Download the latest ...

     <Download> <Dismiss>

    Hey, either one of those two buttons won't stop blocking my top RH corner of the screen.  It's rediculous.
    Even after i hit <Download>, the same pop-up shows up again n again.  Same w <Dismiss>.

    Just remind me once per week.  And don't crash my PC!!!

4. There is no 'Community' info on this annoying update pop-up problem. Just stop it!

Pls investiate n reply via my email.

Thx

My Firefox Browser keeps crashing at random times. I was using Chrome previously and it was worse than the Firefox performance. I just installed 128 GB of brand new DDR5 RAM which I tested in windows with no error. I have no malware on my computer currently. I ran all of the usual checks that you suggested with regard to extensions and cache. Here is the most recent report ID that was generated by Firefox:

bp-7c5d5dcf-2fc9-40a3-9659-ff55f0250424

Firefox has been running smoothly for the last 6 months. Recently I started receiving Firefox Crash Reporter dialog boxes when opening the app. The app never opens, but I receive three crash reporter dialog boxes.

What I have tried: Repair Reinstall Deleted every Mozilla folder in App cache and other device locations. Did another reinstall. App never loads and I receive a crash report. Updated Windows. Restarted laptop. Etc. Everything else on the device runs perfectly.

BuildID: 20241209150345 CrashTime: 1734010834 InstallTime: 1734010218 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","bcrypt.dll","crypt32.dll","version.dll","fltLib.dll","ucrtbase.dll","KERNELBASE.dll","bcryptPrimitives.dll","rpcrt4.dll","msvcrt.dll","sechost.dll","kernel32.dll","advapi32.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1734010834 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 133.0.3 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

I keep constantly crashing, multiple times. Here are my latest crash IDs:

bp-0095be94-4487-4e51-b895-8bfe30250106

bp-cc9fbd3f-9c73-4a9b-9e67-a503b0250106

bp-46a54455-3bd3-4eb1-8cdf-887300250106

bp-9d721d1d-f4e3-4e7b-9160-ec47e0250106

bp-f307e36d-2c7b-4fad-9166-47cef0250106

bp-3e823f9a-bcb3-458f-b149-94a110250106

My GPU is the integrated GPU on the Intel U7-155H CPU. When some AVC videos are played, the browser reacts extremely slow and the video image is glitched and at a really low rate of frame, and the video decoding engine seemed to be 100% occupied as shown in the task manager (normal video playback never occupied so much of it). Seems like AV1 encoded video never triggered the problem. The problem doesn't always happen, but at a rather high frequency. This never happened before I updated the Intel graphics driver from 32.0.101.5972 to 32.0.101.6129. The problem seemed not to happen on other browsers such as Microsoft Edge.

Ok for some reason any of my browsers tabs are crashing I just do whatever it is whether i search or watch movie and after some time 'Gah! your tab crashed' and it's pretty annoying, my discord happens to restart it self and I've exhausted literally anything from re-installing, deleting caches folders absolutely anything.

https://crash-stats.mozilla.org/report/index/a84fe228-d9f4-422d-becf-0e2ed0250414 https://crash-stats.mozilla.org/report/index/f44d9f6f-db4a-4596-926d-d08710250414

I've uploaded my latest 2 crashes and hopefully someone can read it and let m know about anything, Thanks in advance!

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself when I am using Firefox. I cannot pin it down to opening any particular website but it seems to be related to opening a new tab / link. I have FF set to open new tab automatically and no extensions (other than British English) are in use. Using FF, I can seldom go more than 5 -6 hours between resets. Not using FF, I have now managed 2 days constant uptime on the router - which is a fantastic change! Is there something peculiar with my system and any ideas how I can get stability again please?

I always use the middle mouse button (pressing the scroll wheel) to open and close new tabs, but since the update, it doesn't work anymore and now types "=" if the cursor is in a text field. For context, I use an MX Master S3, mapped with Logi Options+.

Anyone else having this issue? How do I roll back to the previous version??

SOLVED: It was a bug with Logi Options+, not Firefox. When I hovered over the tab for the presets I had for CaptureOne, I noticed it also said Firefox. So seems something weird happened there. Deleted that preset and the issue in Firefox went away.

I couldn't find a way to delete this thread, though.

Thought only Ubuntu's Linux Firefox 136.0 was 'unstable' on my Gateway E-475M laptop - crashes, restores session then freezes only to log me out, then completely locking up requiring holding down power button and rebooting...

Now, even Firefox 136.0 on WIN7 is crashing, then restores session only to go to the 'blue screen of death' requiring holding down the power button and rebooting...

Evidently, the problem is not with Ubuntu or WIN7, but either: Firefox (Linux or win version); or, the Gateway E-475M laptop (2.0GHz CPU, 4Gb RAM, 8Gb swapfile, Harddrive at 61% usage, Linux/Win on separate booting partitions, LAN + usb & pci wifi's, etc.) - both OS's used to work fine, but as upgrades to Firefox have come along, they have steadily gotten more and more unstable...

Sometime, I'm only making a bookmark, and it starts this circus act... does it on differing websites, etc. Firefox is the only thing loaded - using two windows on two different monitors ...at a loss as to what to do - Firefox is supposed to be THE lightest-weight browser out there, and was for awhile... the only extension used on both systems is "NoScript" - could that be causing the disturbance in the force?!?

Started a couple days ago

Youtube works fine for everything, except when i try to watch a video, the rectangle where the video is supposed to be appears black during loading (normal) but then vanish.

checking the console i get a huge error that's just unreadable for me

it doesn't happen on edge, or in private navigation

turning every addon off doesn't fix the issue, and it does it even in "troubleshoot mode"

i haven't "refreshed" because i don't know what kind of data will be lost when i do that

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's forgotten all about the previous session - none of my tabs re-open, the window opens up maximized.

2. Whenever I close the last open window, my previous tabs are completely forgotten. Checking task manager reveals that there are 10 or 11 Firefox processes that are still running.

• I have a second Windows 11 device that DOESN'T exhibit any of these issues and works correctly. Closing Firefox does not leave any running processes around.
• "Open previous windows and tabs" is enabled in options.
• "Firefox will: Remember history" is set in the History options.
• Both devices are running Firefox 137.0.2 64 bit.

Problematic PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎23/‎2025 OS build 26100.3476 <<< This is different! Experience Windows Feature Experience Pack 1000.26100.54.0 <<< This is different!

Working PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎4/‎2025 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

Can you guys check why your netflix account is getting logged out every time regardless of how many times you logged in and for prime video if you play any video i'm getting video player error, can you please check

On May 1st, when I launched Firefox(afternoon some time on US East coast) it ran an update to 138.0.1. When it was done, it did not launch. So I clicked the icon on my desktop and it came up, but then closed out after about 15 seconds. When I reopened it, it asked to continue in troubleshooting mode or refresh. I tried both. No luck. I restarted and even uninstall and reinstalled the latest version as well as tried installing 137.

I have tried with virus/malware protection/firewall off. I have restarted. My page file is default. I tried renaming the firefox.exe to something else. I tried creating an new firefox profile(firefox.exe -p) but that crashes too.

I installed the latest version of Firefox Nightly and it stays open just fine. But when I launch the regular firefox, they both close.

I also installed the Firefox app from the Windows store and it behaves the same as the one from the mozilla website.

When I try to log in, I get the "your account has been locked for security reasons" message. I understand I'm supposed to get an email with a code to confirm my identity, but I didn't. I tried multiple times in the last few days. The only mail I got from Mozilla is one asking me to log in to change my password. But obviously, I can't log in.