Kukhonjiswa imibuzo ethegiwe:

Is there a way to add a secondary email on the account if you have lost access to the primary email?

I have lost access to the primary email on the account. I have 2fa setup on the account and I have backup recovery codes. When I go to add another email it sends a code t… (funda kabanzi)

I have lost access to the primary email on the account. I have 2fa setup on the account and I have backup recovery codes. When I go to add another email it sends a code to the primary email, which has no access. Is there a way to use either 2fa or backup codes instead of the code sent to primary email?

Open 1 120
I-Firefox Two-factor authentication
Isaac H replied 4 izinyanga ezidlule

I am trying to sync Firefox to my mobile device but I do not have an authentication app set up for Firefox.

Trying to sync Firefox to my mobile device. I get to this point where Firefox on my computer says: Enter authentication code to continue to account settings Open your aut… (funda kabanzi)

Trying to sync Firefox to my mobile device. I get to this point where Firefox on my computer says:

Enter authentication code to continue to account settings Open your authentication app and enter the authentication code it provides.

It wants a 6 digit code. But I don't have an authentication app. How can I set one up for Firefox to sync to my mobile device?

Open 1 1 90
I-Firefox Two-factor authentication
Denys replied 4 izinyanga ezidlule

How do I get an authenticator app for win 11 so I can once again log into my years old Mozilla VPN?

Of a sudden, Moz VPN needed a log in. I managed to get in by submitting a new PW, and was sent a phonbe text for the 2nd verification. Now, I still can't log into my year… (funda kabanzi)

Of a sudden, Moz VPN needed a log in. I managed to get in by submitting a new PW, and was sent a phonbe text for the 2nd verification. Now, I still can't log into my year old VPN account on what must be a VPN upgrade or something, without having an Authenticator App. For Windows 11? I think I may know what a key is, but all I know for certain is I'm lost an having to try to find another VPN until somebody or some AI can get me into my Mozilla VPN again. Thanks.

Open 1 80
I-Firefox Two-factor authentication
Konstantina Papadea replied 4 izinyanga ezidlule

Help with authenticator and backup codes

Good morning, I was randomly signed out of FireFox this morning. When trying to sign back in, it asked for the 6 digit code from my authenticator app. I looked on every … (funda kabanzi)

Good morning,

I was randomly signed out of FireFox this morning. When trying to sign back in, it asked for the 6 digit code from my authenticator app. I looked on every authenticator app I have and don't see a mozilla or firefox account. I only have 4 backup authenticator codes left. How do I find the code in the authenticator app and which app would it be? Also, How do I get more backup codes? If I am unable to sign in to FireFox in the future because I don't have the correct authenticator app or enough backup codes, it would be painfully devastating for myself and my work. I don't want to ever be in that situation. Any advice would be greatly appreciated.

Open 1 90
I-Firefox Two-factor authentication
SuMo Bot replied 4 izinyanga ezidlule

Two Factor Authentication not working

Hi, I have been locked out of my account and the two factor authentication does not work any longer. This is the first time this has ever happened to me. I do not have a … (funda kabanzi)

Hi,

I have been locked out of my account and the two factor authentication does not work any longer. This is the first time this has ever happened to me.

I do not have a Backup Authentication code, but I am logged into Firefox on my mobile. Unfortunately, the iOS version does not have the ability to change my Security settings as instructed by the guide.

Can you please help me gain access to my account?

Thanks and regards,


Bernard

Open 1 60
I-Firefox Two-factor authentication
Denys replied 5 izinyanga ezidlule