Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

Paid subscriptions

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop… (funda kabanzi)

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop and went back to Profile. I am unable to find an email address for Mozilla support. I am unable to contact Mozilla support for help with this problem. Need help!

[email address]

Asked by gscarpo 3 izinyanga ezidlule

Last reply by Paul 3 izinyanga ezidlule

Marketplace plugin

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email… (funda kabanzi)

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email ID which was used for the same. At this point in time, we are unable to proceed further with our business activity. Please assist me with this.

Asked by Raghu 2 izinyanga ezidlule

Last reply by TyDraniu 2 izinyanga ezidlule

Facebook disabled problem

Hello Facebook Team, My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Commun… (funda kabanzi)

Hello Facebook Team,

My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Community Standards.

This account is very important to me as I have been using it since 2014 to connect with my friends, family, and community.

I kindly request that you review my account again. I am happy to provide any identification documents needed to verify my identity.

Thank you for your time and support.

Sincerely, (Soe Kyaw Thu Soe)

Asked by Mr. Kyaw Thu Soe 2 izinyanga ezidlule

Last reply by Paul 2 izinyanga ezidlule

unable to update email associated with account

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because … (funda kabanzi)

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because the primary email has been defunct for years. (I have had no reason to enter the account since that time.) Therefore I cannot receive the code to allow me to add the email. How can I proceed? Thanks in advance. PS, please respond to my current email, which is [edited from public] @gmail.com; as the notification that there has been a response will go to the prior(defunct) email too! Thanks.

Asked by deadsteen 1 inyanga edlule

Last reply by Paul 1 inyanga edlule

I have Windows 10 and don't want to lose all my files.

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--… (funda kabanzi)

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--some can be discarded but I need and want to keep others. I am a senior and not completely computer savvy.

Asked by Jacque Johnson 1 inyanga edlule

Last reply by Denys 1 inyanga edlule

How do I enter my account recovery key?

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why? Moderator note: This question has been edited to… (funda kabanzi)

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why?

Moderator note: This question has been edited to remove sensitive information.

Asked by Stephanie Mortimer 1 inyanga edlule

Last reply by Denys 1 inyanga edlule