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I am not receiving my verification code to install firefox

I am trying to install Firefox on a new computer but I keep getting stuck on the confirmation code that is supposed to be sent to my email address. I have not received t… (funda kabanzi)

I am trying to install Firefox on a new computer but I keep getting stuck on the confirmation code that is supposed to be sent to my email address. I have not received the code after several attempts. I have been waiting for about 30 minutes. I have checked my spam folder and I have added accounts@firefox.com as a safe sender. I have to get this installed soon so I need help right away. Thanks

Asked by robertinohio 4 ezinsukwini ezidlule

Last reply by robertinohio 4 ezinsukwini ezidlule

Unable to login - Invalid authorization key or 2FA codes or tried too many times

TL;DR: I ended up with 2FA disabled and recovery key enabled Hello people ! I'm currently testing Firefox Account features such bookmark syncing and its login secu… (funda kabanzi)

TL;DR: I ended up with 2FA disabled and recovery key enabled

Hello people !

I'm currently testing Firefox Account features such bookmark syncing and its login security (not password storage/sync). Unfortunately I'm having big trouble authenticating myself to the service right now.

I have 2 testing accounts with the following configuration :

  1. I've setup 2FA authentication.
  2. I did not set a secondary email.
  3. I did not set an account recovery key.

Here are some of the tests I'm doing :

  1. I start by doing several login/logout to check if 2FA is working as expected.
  2. Then I add a secondary email then make it primary then remove the previous primary email.
  3. Then again login/logout several times to check if 2FA is working as expected.

At some point I'm unable to login after some iterations of step 3) above.

  1. At first I get an error saying my 2FA code is incorrect. But it allows me to login successfully using one of my 2FA backup.
  2. Then again I logout/login several times to check if 2FA is working as it should be.
  3. Then at some point I get the same error again saying my 2FA code is incorrect. Trying several unused 2FA backup fails with error saying they're also incorrect.
  4. Then it finally says that I've tried too many time and suggests I should retry 15mins later.
  5. When I try to login after some time it then ask me for an authorization code sent to my email. But then it says every authorization code I try is also incorrect.
  6. I managed to disable 2FA from on one of the account I was still logged in Firefox. But when trying to login on another Firefox profile then I get the same error saying I tried too many times.

Just for clarification - Please note that I may have use one or two 2FA codes instead of authorization keys when it asked me so. But I did not mistyped any 2FA or auth code I've tried.

And after several hours of giving up on it - the problem suddenly vanished and I could login/logout fine. As a precaution I add a recovery key and decided to disable 2FA because I can be sure it will work as is should.

Maybe I get locked but I dont know what really happened. I believe I did not a lot of login abuse though. I just feel like it's a big issue for my case because I could not rely on the 2FA backup and authorization keys. The error didn't help either because it likely says I've been locked. Whereas having one or two mistyped codes or using "several correct 2FA backup and auth keys" which were wrongly considered incorrect - should not be treated as a login abuse or brute force.

From now on I will likely disable 2FA if using this service. I understand these tests are not things you do on everyday use but I can't imagine how bad it would feel if I have sync sensitive data such as passwords and have to wait hours to unlock access to my account (even if not to access those data).

Asked by webheatsandwich 6 ezinsukwini ezidlule

Last reply by webheatsandwich 5 ezinsukwini ezidlule

Annoying YouTube issue.

Hi. When I play YouTube videos, the videos always misses the first few seconds ( about 3). I had this problem from 6 months ago. It looks like someone has cropped all t… (funda kabanzi)

Hi. When I play YouTube videos, the videos always misses the first few seconds ( about 3). I had this problem from 6 months ago.

It looks like someone has cropped all the videos. I have reloaded the video and place the video cursor at very beginning without results..

I would appreciate any help. Tank You

Francesco Cembrola

Asked by Francesco3000 5 ezinsukwini ezidlule

Last reply by Francesco3000 4 ezinsukwini ezidlule

Inactive scroll thumb is nearly invisible.

Hello those wiser than me, When my Firefox 110 goes inactive by clicking elsewhere, the only change is that selected elements temporarily de-select and the scrollbar thum… (funda kabanzi)

Hello those wiser than me, When my Firefox 110 goes inactive by clicking elsewhere, the only change is that selected elements temporarily de-select and the scrollbar thumb turns color to one almost the same as the track, making it nearly invisible. Is there any way to keep it the same (much darker grey) when it is not the active window with the focus? There are a few themes that don't exhibit this behavior, but I could not find a dark one. My search on the subject yields only webpage design talk or obsolete pre v78 add-ons.

I'm on Linux Mint 20.3 Cinnamon with FF's built-in dark system theme. Thanks in advance.

Asked by 2 against Nature 2 emasontweni adlule

Last reply by 2 against Nature 3 ezinsukwini ezidlule

scroll bar too wide

With the latest update, the scroll bar is too wide (1/2"-1") and I can't find a way to change it. It only happens in Firefox. All other programs and browsers are normal… (funda kabanzi)

With the latest update, the scroll bar is too wide (1/2"-1") and I can't find a way to change it. It only happens in Firefox. All other programs and browsers are normal. I have tried going to "regedit' to change it, but it doesn't affect it at all. It's making Firefox almost unusable.

Asked by fapow614 6 ezinsukwini ezidlule

firefox 102.9.0esr on windows cannot play mp4 from webcam images but google chrome can

I recorded USB webcam pictures with MJPG_streamer and converted them to mp4 using ffmeg -r 20 -pattern_type glob -i "*.jpg" -c:v libx264 test.mp4 Firefox complains "… (funda kabanzi)

I recorded USB webcam pictures with MJPG_streamer and converted them to mp4 using

  ffmeg -r 20 -pattern_type glob -i "*.jpg" -c:v libx264 test.mp4

Firefox complains "video can't be played because the file is corrupt" Google Chrome and VLC have no problems playing the file.

What options for ffmpeg do I need to create the mp4 files so that firefox can play them?

The firefox web console says: could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_DECODE_ERR (0x806e0004) Details: RefPtr<MediaDataDecoder::DecodePromise> __cdecl mozilla::WMFMediaDataDecoder::ProcessError(HRESULT, const char *): MFTManager::Output(2):80004005

This is what mediainfo shows for the test video: Complete name  : test.mp4 Format  : MPEG-4 Format profile  : Base Media Codec ID  : isom (isom/iso2/avc1/mp41) File size  : 421 KiB Duration  : 3 s 500 ms Overall bit rate  : 985 kb/s Writing application  : Lavf58.76.100

Video ID  : 1 Format  : AVC Format/Info  : Advanced Video Codec Format profile  : High 4:2:2@L3 Format settings  : CABAC / 4 Ref Frames Format settings, CABAC  : Yes Format settings, Reference frames  : 4 frames Codec ID  : avc1 Codec ID/Info  : Advanced Video Coding Duration  : 3 s 500 ms Bit rate  : 981 kb/s Width  : 800 pixels Height  : 448 pixels Display aspect ratio  : 16:9 Frame rate mode  : Constant Frame rate  : 20.000 FPS Color space  : YUV Chroma subsampling  : 4:2:2 Bit depth  : 8 bits Scan type  : Progressive Bits/(Pixel*Frame)  : 0.137 Stream size  : 419 KiB (100%) Writing library  : x264 core 163 r3060 5db6aa6 Encoding settings  : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=20 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=23.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00 Color range  : Full Matrix coefficients  : BT.470 System B/G Codec configuration box  : avcC

Asked by ffsync5 6 ezinsukwini ezidlule

Firefox Browser Issue with Date Input Field

Dear Firefox Support, I am experiencing an issue with the Firefox browser when opening an HTML file, and I would like to know the cause and possible solutions. I have in… (funda kabanzi)

Dear Firefox Support,

I am experiencing an issue with the Firefox browser when opening an HTML file, and I would like to know the cause and possible solutions. I have included the sample code in the troubleshooting section.

Issue details:

1. I have written a date input field in HTML. 2. I have set the onclick event to change the input type to "date" and the onblur event to change it back to "text". 3. When I click the input field, the calendar appears, but when I select a date, the date is not entered into the input field. I would appreciate any guidance on how to resolve this issue. Thank you in advance for your assistance.

Sincerely,

Asked by yamato.shimizu.0629 5 ezinsukwini ezidlule

с последним обновлением Firefox изменяется домашняя страница этого браузера

По-видимому, из-за последнего обновления Firefox, при запуске этого браузера я наблюдаю перенаправление на домашнюю страницу, хотя настройки я изменил таким образом чтобы… (funda kabanzi)

По-видимому, из-за последнего обновления Firefox, при запуске этого браузера я наблюдаю перенаправление на домашнюю страницу, хотя настройки я изменил таким образом чтобы при запуске браузера открывалась последняя активная страница (раньше всё было в порядке). Я не уверен, но мне кажется это начало происходить после обновления 111.0.1. Моя ОС Windows 7

Пожалуйста, если будет необходимость, используйте этот адрес электронной почты для связи со мной - grinyakazabiyaka@gmail.com

////////////////// english translation /////////////////////

Apparently, due to the latest update of Firefox, when I start this browser, I see a redirect to the home page, although I changed the settings so that when the browser starts, the last active page opens (everything was fine before). I'm not sure, but I think this started happening after the 111.0.1 update. My OS is Windows 7

Please, if necessary, use this email address to contact me - grinyakazabiyaka@gmail.com

Asked by grinyov09 5 ezinsukwini ezidlule

Last reply by grinyov09 5 ezinsukwini ezidlule

Update 111.0

Since ver 111.0 I have not been able to use stock exchange platform onvista.de. It does not show chart and further anymore. I only see a blank body of the site, for examp… (funda kabanzi)

Since ver 111.0 I have not been able to use stock exchange platform onvista.de. It does not show chart and further anymore. I only see a blank body of the site, for example see https://www.onvista.de/derivate/Knock-Outs/242774026-SV3AUN-DE000SV3AUN7.

Asked by birger.degen 4 ezinsukwini ezidlule

Firefox Triggers Attack Surface Reduction Rules

Hello. I am an IT administrator at my company. We deploy Attack Surface Reduction policies in Windows Defender antivirus. We do not deploy Firefox Enterprise and don't pl… (funda kabanzi)

Hello. I am an IT administrator at my company. We deploy Attack Surface Reduction policies in Windows Defender antivirus. We do not deploy Firefox Enterprise and don't plan to, but we also do not block users that want to download it. However, users that do use it report receiving alerts from Defender that some Firefox executables "do not meet a prevalence, age, or trusted list criteria" and get blocked. I installed version 111 on a machine to test, played a bit and then uninstalled it. While I didn't get these during installation or regular browsing, I did receive these errors when uninstalling. I reinstalled and uninstalled again and the same occurred. Could you please investigate and hopefully get them on trusted lists? Thank you.

Firefox v. 111.0.1 (consumer) Windows 10 devices Microsoft Defender antivirus ASR Policy violation: Block executable files from running unless they meet a prevalence, age, or trusted list criteria

Executables affected: C:\Program Files (x86)\Mozilla Maintenance Service\Uninstall.exe C:\Program Files\Mozilla Firefox\uninstall\uninstaller.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_A.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_B.exe .... C:\WINDOWS\TEMP\~nsuA.tmp\Un_Y.exe C:\WINDOWS\TEMP\~nsuA.tmp\Un_Z.exe C:\Program Files\Mozilla Firefox\maintenanceservice_installer.exe->(VFS:Uninstall.exe#1)

Asked by jayreg_ff 5 ezinsukwini ezidlule

Browser oopening screen

I recently had to have my iMac restored and lost the version of the FireFox that I was using. It opened with the BBC news filling the screen. Is it possible to do this … (funda kabanzi)

I recently had to have my iMac restored and lost the version of the FireFox that I was using. It opened with the BBC news filling the screen. Is it possible to do this with the latest version? I lost Bookmarks to??

Asked by efking 5 ezinsukwini ezidlule

Disable AudioPlayingIcon on Tabs

Hi, I am part of IHG development team and we use latest Firefox ESR versions. w recently started using Softphone with in firefox and we are running in to issues when ou… (funda kabanzi)

Hi, I am part of IHG development team and we use latest Firefox ESR versions.

w recently started using Softphone with in firefox and we are running in to issues when out Call center agents try to switch between tabs they are accidentally clicking on Mute speaker button on TAB.

Can you please help in providing a solution on how we can remove this ICON from this TABS which are playing some audio.

NOTE: We maintain our CUSTOM firefox profiles.

Asked by dilip.jidigam1 5 ezinsukwini ezidlule

Plasma-Browser-Integration doesn't work

I have the plasma browser integration extension and the corresponding package for my distro. But it doesn't work and I get the "failed to connect to native host" message.… (funda kabanzi)

I have the plasma browser integration extension and the corresponding package for my distro. But it doesn't work and I get the "failed to connect to native host" message. Am I doing something wrong? I use: KDE neon 5.27 KDE plasma version: 5.27.3 Firefox edition 111.0, Mozilla Firefox for Ubuntu Thanks in advance!

Asked by mxprasinos 1 isonto elidlule

Last reply by mxprasinos 4 ezinsukwini ezidlule

Firefox account 2FA not working

Hello! I'm trying to login on the developer hub, and it asks me to set up the 2FA, i follow the instructions, setting up the key that it gives me After that I do verify … (funda kabanzi)

Hello! I'm trying to login on the developer hub, and it asks me to set up the 2FA, i follow the instructions, setting up the key that it gives me

After that I do verify the code and it success, but it is stuck on saying "Two-step authentication enabled" and it does not do anything

I try again to press the button, it times me out so I wait 15 minutes, after that it says again it has been enabled, but I does don't do anything else.

If I reload the page I start from 0 with another code, and same behavior.

When using Google authenticator the code is wrong both entering the code and scanning the qr.

What am I doing wrong? Thanks!

Asked by marqdvex 4 ezinsukwini ezidlule

Last reply by marqdvex 4 ezinsukwini ezidlule

Quickbooks Online

Quickbooks Online will not bring up the sign in page on Firefox. Chrome works fine on the same comp and network. When trying to sign in from Firefox it goes to a blank pa… (funda kabanzi)

Quickbooks Online will not bring up the sign in page on Firefox. Chrome works fine on the same comp and network. When trying to sign in from Firefox it goes to a blank page with four spinning blue balls, no further.

Asked by rolandtylerjr 6 ezinsukwini ezidlule

Right arrow button not working when using kayosports.com.au

When I'm using the kayosports.com.au video streaming service website on Firefox (version: 110.0.1) the right arrow button to navigate the media content shelf rows so that… (funda kabanzi)

When I'm using the kayosports.com.au video streaming service website on Firefox (version: 110.0.1) the right arrow button to navigate the media content shelf rows so that I can see what else is streaming does not register when clicked with the mouse. Previously I was using version 109 of Firefox and the same bug was happening with that version as well.

When using the kayosports.com.au website on Brave Browser the right arrow button responses just fine when clicked with the mouse, just not with Firefox.

I'm using Windows 10 21H2 on a Desktop PC.

Asked by TheThingKing 2 emasontweni adlule

Last reply by TheThingKing 6 ezinsukwini ezidlule

FF 111.0.1 on Windows 11 Pro v 22H2 (Build 22621.1483)

This release changes the function of the 'wheel' on a mouse. Instead of scrolling up & down a page, it now 'zooms' in and out. Is this deliberate? Or, is it a bug? … (funda kabanzi)

This release changes the function of the 'wheel' on a mouse.

Instead of scrolling up & down a page, it now 'zooms' in and out.

Is this deliberate? Or, is it a bug?

Microsoft USB Basic Optical Mouse v2.0

Asked by IanM 6 ezinsukwini ezidlule

Last reply by IanM 6 ezinsukwini ezidlule