Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Firefox update error: Failed to check for updates.

Hello, When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually dow… (funda kabanzi)

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

Asked by _dolphins 1 usuku oludlule

Answered by _dolphins 45 imizuzu edlule

  • Kusonjululiwe

Cannot add custom shortcut in Search -> Search Shortcut ; Windows 11

Hi so am using version 125.0.1 and on my windows 10 machine I can add custom Search Shortcuts (the Add button is present) but on my windows 11 machine, the same settings … (funda kabanzi)

Hi so am using version 125.0.1 and on my windows 10 machine I can add custom Search Shortcuts (the Add button is present) but on my windows 11 machine, the same settings page the Add button is dissapeared... Is it a limitation for Windows 11 machines?

Asked by suji.lamech 2 amahora adlule

Answered by jscher2000 - Support Volunteer 2 amahora adlule

  • Kusonjululiwe

Firefox Extremely Slow Loading of Pages that Load Quickly in Chrome

This has been happening to me with recent updates of Firefox, and I am very close to dumping a browser that I have used for years because of it. I go to load pages and it… (funda kabanzi)

This has been happening to me with recent updates of Firefox, and I am very close to dumping a browser that I have used for years because of it. I go to load pages and it just sits there and spins and spins. In the time I take to open another browser like Chrome and copy and paste the exact same links into Chrome, where the download of the web page is practically instant. I go back to Firefox and it is still spinning and it is just ridiculous. I have no clue what would be causing this. After it finally loads a page, it seems fine on subsequent loads of pages.

Asked by pmruzicka 1 isonto elidlule

Answered by cor-el 4 ezinsukwini ezidlule

  • Kusonjululiwe

Graphical problems on Surface Pro X (arm64)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers. This topic has al… (funda kabanzi)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Asked by Felix 1 inyanga edlule

Answered by zeroknight 1 inyanga edlule

  • Kusonjululiwe

Incredible slow download speeds with 999Mbps connection (below 15Mbps)

Just recently Firefox seems to have its downloads capped at 15-16 meg speedtests show the full 1Gig speed OPERA AND EDGE both download at the full 999 megs but firefox … (funda kabanzi)

Just recently Firefox seems to have its downloads capped at 15-16 meg speedtests show the full 1Gig speed OPERA AND EDGE both download at the full 999 megs but firefox has recently stopped downloading any faster then 19 meg

what in firefox could be causing this its not happening in any other browser.

Asked by firefox2776 20 amahora adlule

Answered by firefox2776 20 amahora adlule

  • Kusonjululiwe

How to identify elements with Inspector that are only visible on mouse click?

I press Ctrl+Shift+Alt+i and then press on the top left icon, but then I can only have one click to identify an element. What to do if I need two or three clicks to get t… (funda kabanzi)

I press Ctrl+Shift+Alt+i and then press on the top left icon, but then I can only have one click to identify an element. What to do if I need two or three clicks to get to an element?

Asked by fioiu omotrl 1 usuku oludlule

Answered by cor-el 1 usuku oludlule

  • Kusonjululiwe

Changing color of some elements

Hi, How do I change the color of the white border and the color of the arrows? I have menupopup > menu, menupopup > menuitem { -moz-appearance:none!important;… (funda kabanzi)

Hi,

How do I change the color of the white border and the color of the arrows?

I have menupopup > menu, menupopup > menuitem { -moz-appearance:none!important; color: white !important; background-color: #1551C0!important; } menupopup { -moz-appearance:none!important; background-color: #1551C0!important; border:none !important; padding:5px 0px 5px 5px!important; }

I have .menu-right { filter: invert(100%) !important; but it only turns the arrows white in some locations but not in the bookmarks menu and not in the right-click menu.

Asked by fioiu omotrl 2 ezinsukwini ezidlule

Answered by cor-el 2 ezinsukwini ezidlule

  • Kusonjululiwe

Google Sheets - Scrolling Issue

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll … (funda kabanzi)

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Asked by Maria Quetell 1 inyanga edlule

Answered by Sean Thomas 1 inyanga edlule

  • Kusonjululiwe

Gmail endless login loop (but only in Firefox)

Hi I've been having an issue logging into Gmail using Firefox. I've used both Gmail and Firefox for years and have never had a problem, but I now get stuck in an endless… (funda kabanzi)

Hi

I've been having an issue logging into Gmail using Firefox. I've used both Gmail and Firefox for years and have never had a problem, but I now get stuck in an endless loop on the Gmail login page. I select my account, enter my password, then get sent back to the account selection page.

The problem seems to be relating to me trying to link two Gmail addresses so that mail from one is forwarded to the other. I set up one account this way without any issue, but when I went to do it with a different account, I got an error code. After that, I was logged out of Gmail in Firefox and haven't been able to log back in.

Things I've tried so far:

  • Using a different browser. I can log in without issues in Chrome.
  • Logging in with a different method. Neither my password nor my passkey work.
  • Logging in with a different Gmail account. All of my accounts seem to be stuck in this way.
  • Disabling all my extensions. This doesn't help.
  • Clearing Firefox's cache. No luck here.
  • Restarting Firefox and restarting my PC. Turning it off and on again doesn't fix it.
  • Contacting Google support. They said they think it's a browser issue as I don't have any problems using Chrome.
  • Using Firefox's private browsing mode. This does work and I can log in to Gmail. However, I don't know exactly what the problem is because I've disabled all my extensions and cleared the cache in regular browsing mode and still can't log in that way.

So I have a partial solution (using Firefox's private browsing mode) but it's not a long-term fix. What else can I try? Has anyone else seen this problem before and been able to fix it?

Asked by alexblake2 6 ezinsukwini ezidlule

Answered by zeroknight 6 ezinsukwini ezidlule

  • Kusonjululiwe

Why is my firefox hompage so negative?

Hi, I am aware I can change my homepage and will do so. But I just wanted to share how terrible the firefox homepage is. I am just shown an array of negative stories as … (funda kabanzi)

Hi,

I am aware I can change my homepage and will do so. But I just wanted to share how terrible the firefox homepage is. I am just shown an array of negative stories as soon as I open mozilla firefox.

Asked by Joshua Daly 1 isonto elidlule

Answered by jscher2000 - Support Volunteer 1 isonto elidlule

  • Kusonjululiwe

memory-report.json contains hundreds of unwanted websites

I go to about:memory > Save memory reports - Measure and save and then view the output, a report called memory-report.json. In this report I see approximately 30 bloc… (funda kabanzi)

I go to about:memory > Save memory reports - Measure and save and then view the output, a report called memory-report.json.

In this report I see approximately 30 blocks of text, each of which contains approximately 50 to 100 website URLs. Several blocks contain only porn URLs. I have viewed porn, but only in Google Images; I don't visit the websites.

Why is this information being stored by Firefox?

Note: my Firefox is set to Delete cookies and site data when Firefox is closed. However, even after closing and opening Firefox, all the information is still in the report.

A sample of two of these blocks of text is attached.

Asked by EM8 1 isonto elidlule

Answered by zeroknight 1 isonto elidlule

  • Kusonjululiwe

Cloudflare Verify you are human looping

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite … (funda kabanzi)

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite loop. On the Cloudflare community site they say it could be because of things like adblock but even without any adblock or anything of the sort on it does the same thing. Sadly Cloudflare community doesn't support being used on Firefox. So maybe they don't support being used on Firefox in general? I have contacted the actual websites support but they don't seem to even read submitted inquiries because I never hear anything back from them except the automated message they received it. It is now preventing me from using certain things in general which as before it wasn't that big of a deal but recently they changed the site layout and still allowed you to use the old layout but the verification blocks you from using the old layout. The first one is one from a couple of weeks ago when it only effected me trying to open things in a separate tab and the second one is the newer one which prevents me from accessing the old layout. I'm not sure what to do about it since nothing I specifically could do to solve it has helped. I have opted into sharing data under troubleshooting IDK how well that'll help.

Asked by Lilynette 4 emasontweni adlule

Answered by Lilynette 3 emasontweni adlule

  • Kusonjululiwe

Firefox 124.0.2 and YouTube Video Comments

About 1 week ago Firefox with Windows 11 stopped displaying YouTube video comments. I've tried other browsers and I can see the comments. I only have 6 extensions and ha… (funda kabanzi)

About 1 week ago Firefox with Windows 11 stopped displaying YouTube video comments. I've tried other browsers and I can see the comments.

I only have 6 extensions and have disabled all of them and still have the problem. With Firefox in safe mode the problem goes away and I can see the comments. I've cleared the Firefox cache and hardware acceleration is off. I have the standard themes and using the default system theme-auto.

Any suggestions on how to resolve this problem? Thank you.

Asked by dpjasany 1 isonto elidlule

Answered by dpjasany 1 isonto elidlule

  • Kusonjululiwe

Unable to sign into 7plus.com.au website

I am unable to sign into the 7plus.com.au website. I have tried creating a new profile in Firefox (firefox.exe -p) but I have the same issues when using the new profile.… (funda kabanzi)

I am unable to sign into the 7plus.com.au website.

I have tried creating a new profile in Firefox (firefox.exe -p) but I have the same issues when using the new profile.

When I go to the website, the 'sign in' button does not respond, nor does the 'Register' button. When I click on the 'Connect your TV' button and enter my credentials, I receive an error message:

Failed to sign in. Please try again later (error -1)

I do not have these issues if I use another browser, so this leads me to believe that Firefox may be the issue.

I realize the website developers may also be at fault here, but it seems odd that other browsers work, but Firefox does not.

If anyone can offer any help or advice, I am all ears, thanks.

Asked by trumpy81 1 isonto elidlule

Answered by zeroknight 1 isonto elidlule

  • Kusonjululiwe

Toolbar Font Size Suddenly Changed

I went to open a new tab today and suddenly the font or scaling on my menu bar got way bigger. It's extremely annoying, and I can't find any way to re-scale it, as all th… (funda kabanzi)

I went to open a new tab today and suddenly the font or scaling on my menu bar got way bigger. It's extremely annoying, and I can't find any way to re-scale it, as all the zoom or font settings seem to affect only web pages, or the scaling of the entire browser window, including content. All the content in a browser window is fine, its ONLY the menu bar. I wonder if I hit a hotkey by accident when trying to open my tab (I used CTRL+T, but it's possible I accidentally hit another key instead or in addition to) but it's driving me up the wall.

Asked by GodsGameFreak 1 isonto elidlule

Answered by cor-el 1 isonto elidlule

  • Kusonjululiwe

Youtube appears blank

Hello For a few days now, every time I go to youtube the page appears almost completely blank (see screenshot). I've tried disabling all my extensions and go in troublesh… (funda kabanzi)

Hello For a few days now, every time I go to youtube the page appears almost completely blank (see screenshot). I've tried disabling all my extensions and go in troubleshoot mode but it still does not work. When I try removing youtube storage from firefox settings "manage cookies and site data" and saving, data of the same size is still there when I open the storage manager again. The only thing that seems to work is going into a private window but since I have to keep signing in each time it is painful especially with google MFA. Please help.

Thank you

Asked by cperche06 1 isonto elidlule

Answered by zeroknight 1 isonto elidlule

  • Kusonjululiwe

All Menu text on websites changed to random colors

All the menu text colors on all sites suddenly changed from black to all sorts of random colors. On Amazon, for instance, the menu text changed to a shadowed blue which i… (funda kabanzi)

All the menu text colors on all sites suddenly changed from black to all sorts of random colors. On Amazon, for instance, the menu text changed to a shadowed blue which is impossible to read: see attached image. Similarly, duckduckgo changed to a rainbow of colors and no amount of customization on its settings changes the colors back to black. In order to make the Amazon menus legible I had go to color setting on Firefox and change them to always use the system settings. This eliminated the shadowing, but the text remains blue, even though I changed everything to black. Changing themes to dark or installing new themes changes Firefox but makes no difference to any site like Amazon.

I did try running the browser in safe mode and it changed the menu text color back to black, but returning to normal mode produces the same errors. Not even restoring my PC to an earlier saved session made any difference.

What is going on??

Asked by aalles1 1 isonto elidlule

Answered by aalles1 1 isonto elidlule