Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Video Download Helper no longer works with YouTube since update on 04 March, 2026 (but still works with Instagram)

Hello! I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It do… (funda kabanzi)

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Asked by Stuart Hall 1 isonto elidlule

Answered by Balázs Meskó 1 isonto elidlule

  • Kusonjululiwe

Our systems have detected unusual traffic from your computer network

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network… (funda kabanzi)

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?". This happens on Firefox, but not Chrome or Edge. If I 'Allow' Google in the 'Exceptions - Cookies and Site Data' then I do not get the message, but it takes several seconds for Google display the resulting page. However, if I delete the cookies/cache the message will return and I have to redo the reCAPTCHA. I have scanned with Malwarebytes, Bitdefender, Hitman Pro, Trend Micro House Call and Microsoft Defender, nothing detected. Running Win 10 (64) with 'Extended Security Updates', Firefox 147.0 (64), no additional Extensions or Plugins. Also I uninstalled and reinstalled Firefox.

Asked by Runky Rodo 2 izinyanga ezidlule

Answered by Denys 2 izinyanga ezidlule

  • Kusonjululiwe

why is firefox suddenly forcing the use of the address bar for searching.

Suddenly I cannot search from the search bar. It defaults to the address bar. why "fix" something that was not broken. Being forced to use the address bar is frustrati… (funda kabanzi)

Suddenly I cannot search from the search bar. It defaults to the address bar. why "fix" something that was not broken. Being forced to use the address bar is frustrating. If you go directly to the address bar, it tells you it cannot find that site.

Asked by computerlady29048 1 inyanga edlule

Answered by Denys 1 inyanga edlule

  • Kusonjululiwe

Shortcuts on homepage missing

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned ha… (funda kabanzi)

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Asked by Bárbara 5 izinyanga ezidlule

Answered by Denys 5 izinyanga ezidlule

  • Kusonjululiwe

access denied to lots of websites.

i looked up lots questions and solution. nothings seems to work. i did all Troubleshoot and diagnose Firefox problems. cleared cache, restarted firefox, refreshed. every… (funda kabanzi)

i looked up lots questions and solution. nothings seems to work. i did all Troubleshoot and diagnose Firefox problems. cleared cache, restarted firefox, refreshed. everything I could do. nothing works.

could you tell me what else I can try?

Asked by korenish 1 isonto elidlule

Answered by Paul 1 isonto elidlule

  • Kusonjululiwe

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account.

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account. The confirmation email we sent to ⁨enta3ommry@gmail.com⁩ wa… (funda kabanzi)

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account. The confirmation email we sent to ⁨enta3ommry@gmail.com⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data.

If this is a valid email address, and we can help unlock your account.

Asked by Geochemist Alexandria 2 izinyanga ezidlule

Answered by jonzn4SUSE 2 izinyanga ezidlule

  • Kusonjululiwe

Firefox version 115.31.0esr

I'm experiencing problems across numerous sites using the above version of Firefox, detailed below. Other browsers are OK, as are other versions of Firefox on different … (funda kabanzi)

I'm experiencing problems across numerous sites using the above version of Firefox, detailed below. Other browsers are OK, as are other versions of Firefox on different devices.

Outlook365 email - "Your message can't be displayed right now" Fantasy Premier League - unable to log in, hitting 'Log in' doesn't respond Faceboook - content does not load Ebay - html on formatting in listings is screwed up Duckduckgo non-functional - returns the message "Ugh, it happened again! The server encountered an error and could not complete your request." The Guardian - images do not load Nextdoor - messages do not load

Asked by Phil Strictly 2 izinyanga ezidlule

Answered by jonzn4SUSE 2 izinyanga ezidlule

  • Kusonjululiwe

site that opened last week now says FireFox does not support WebGL

Firefox has been my browser of choice for well over 20 years. I have a game I play every day (from FaceBook) just this week when I try to go to it on my laptop - it says … (funda kabanzi)

Firefox has been my browser of choice for well over 20 years. I have a game I play every day (from FaceBook) just this week when I try to go to it on my laptop - it says your browser does not support WebGL. it has always opened using Firefox - this is a new error message. and the computer is only 5 months old and has Windows 11 on it. I do not want to switch to Google or Edge.

Like I said - opening the app worked every day up until about a week ago. What gives?

Asked by DenverD 1 inyanga edlule

Answered by TyDraniu 1 inyanga edlule

  • Kusonjululiwe

bookmark icons showing up as wireframe globes

I've tried the "verify integrity" fix and got the results shown in the screenshot below. I've restarted my mac, I've shutdown and started my mac with a hard boot and the… (funda kabanzi)

I've tried the "verify integrity" fix and got the results shown in the screenshot below. I've restarted my mac, I've shutdown and started my mac with a hard boot and the icons still show up like globes.

Asked by rflowrz 4 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 4 izinyanga ezidlule

  • Kusonjululiwe

Feature request: Allow to disable tab grouping

This isn't a feature I ever needed or ever wanted. More than often, I accidentally group two or more tabs and have no idea how to ungroup them (yes, I know, there's some … (funda kabanzi)

This isn't a feature I ever needed or ever wanted. More than often, I accidentally group two or more tabs and have no idea how to ungroup them (yes, I know, there's some about:studies where I can remove stuff from grouped, BUT it's not a good mitigation). Firefox has been a great browser for decades. This new "feature" is rather disturbing than helpful. I understand some folks might need it, but please, at least provide a way to OPT OUT. Thank you!

Asked by Artur Barseghyan 2 emasontweni adlule

Answered by TyDraniu 2 emasontweni adlule

  • Kusonjululiwe

Links opening in new windows, not in same or new tab

Hyperlinks keep opening in new windows, not in the same/existing window where they were selected. Issue is not unique to Google Search results and occurring across multip… (funda kabanzi)

Hyperlinks keep opening in new windows, not in the same/existing window where they were selected. Issue is not unique to Google Search results and occurring across multiple websites. At wits end trying to figure this one out. I have deselected the "Open links in tabs instead of new windows", turned off all extensions, and uninstalled & reinstalled Firefox. Issue is still occurring. Attached is image of my tab selections showing all turned off.

Asked by JPatjens 1 usuku oludlule

Answered by MarkRH 1 usuku oludlule

  • Kusonjululiwe

How to deactivate search within address bar?

I am reopening the question from 2020 as the solution described no longer seems to apply. https://support.mozilla.org/en-US/questions/1284577 I am running Windows 11. Fi… (funda kabanzi)

I am reopening the question from 2020 as the solution described no longer seems to apply. https://support.mozilla.org/en-US/questions/1284577

I am running Windows 11. Firefox 144.0 (64-bit)

When entering search terms into the search bar in the centre of the page, the information typed appears in the address bar, even after following the fix described in 1284577.

Treating the address bar as the search bar appears to be the default. While the user can additionally deselect the search engine in the address bar, that is an unnecessary and undesired additional step for every search (the primary reason I am using Firefox)

Is there a way to permanently set the default for what I enter into the search bar to remain in the search bar and not to be managed by the address bar? Thanks, Rich

Asked by sabha24 4 izinyanga ezidlule

Answered by Agent virtuel 4 izinyanga ezidlule

  • Kusonjululiwe

Firefox:-I want to use the search box not the adress bar!

Following a recent Firefox update, 1.48.0 I think, the search box in the middle of the page no longer works, any attempt to type there ends up in the address bar. I have … (funda kabanzi)

Following a recent Firefox update, 1.48.0 I think, the search box in the middle of the page no longer works, any attempt to type there ends up in the address bar. I have tried setting "browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar" to false and other suggested fixes on the internet but it made no difference. I am running Windows 11 Pro, fully updated. Hope you can help Regards Keith

Asked by Keith Roper 2 emasontweni adlule

Answered by TyDraniu 2 emasontweni adlule

  • Kusonjululiwe

How do I turn off AI pop ups?

I just had a firefox tab with a pop up asking me to try ai features... my options were "yes" or "maybe later". How do I stop the slop sales? I want ZERO pop ups... from… (funda kabanzi)

I just had a firefox tab with a pop up asking me to try ai features... my options were "yes" or "maybe later". How do I stop the slop sales? I want ZERO pop ups... from Mozilla or anyone else! I didnt see settings that would disable mozilla sales pop ups - is there some way to turn these off permanently? I have already turned off the ai features. Really appreciate any suggestions!

Asked by cbnason 4 emasontweni adlule

Answered by Denys 3 emasontweni adlule

  • Kusonjululiwe

want to remove "add to taskbar" icon from my search bar

I like keeping my search bar clean. In addition to the Favorites star, now there is a "add tab to taskbar". On occasion (not sure what triggers it to appear) there is a… (funda kabanzi)

I like keeping my search bar clean. In addition to the Favorites star, now there is a "add tab to taskbar". On occasion (not sure what triggers it to appear) there is also a "Toggle reader view" icon as well. How can I control what symbols appear in my search bar. I only want what I need not what Firefox thinks I need. Dislike this feature.

Asked by CJ 2 izinyanga ezidlule

Answered by TyDraniu 2 izinyanga ezidlule

  • Kusonjululiwe

Trojan horse pop ups

I am getting repeated pop up "alerts" from Firefox, McAfee and others about Trojan Horse and other viruses. I did not click on the links offered. How do I stop them fro… (funda kabanzi)

I am getting repeated pop up "alerts" from Firefox, McAfee and others about Trojan Horse and other viruses. I did not click on the links offered. How do I stop them from coming?

Asked by audley.paul 2 emasontweni adlule

Answered by Denys 2 emasontweni adlule

  • Kusonjululiwe

awesomebar has no settiong in advanced preferences

Version 148 recently installed as auto update and problem seems contemperaneous to that. My Home page is set to show only the Firefox "search the web" as an entry box in … (funda kabanzi)

Version 148 recently installed as auto update and problem seems contemperaneous to that.

My Home page is set to show only the Firefox "search the web" as an entry box in the screen centre, but will no longer allow any input: instead the awesomebar (aka address bar) shows on the tool bars at top of screen and accepts/displays the entry. I wish to revert to the simpler display.

I thought the solution lay within the advanced preferences that can be accessed (via app:config) and the value of the awesome bar changed. However tthe awesomebar preference is the only one shown for which there is no setting at all. Edit brings nothing up. There is a delete bin symbol available.

Can anybody explain what is going on and how to rectify this situation, please?

Asked by tony.wilkinson 2 emasontweni adlule

Answered by Denys 2 emasontweni adlule