Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Shortcuts on homepage missing

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned ha… (funda kabanzi)

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Asked by Bárbara 1 inyanga edlule

Answered by Denys 1 inyanga edlule

  • Kusonjululiwe

Firefox being updated by another instance

What does this mean? being updated by another instance Is this why my FF is running godawful slow today? Pages coming up in 20 to 60 seconds or more instead of in a s… (funda kabanzi)

What does this mean? being updated by another instance

Is this why my FF is running godawful slow today?

Pages coming up in 20 to 60 seconds or more instead of in a second or two.

Asked by wh 5 izinyanga ezidlule

Answered by wh 5 izinyanga ezidlule

  • Kusonjululiwe

Mozilla Firefox slow on Windows 11 24h2

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same iss… (funda kabanzi)

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same issue when I first installed Windows 11 23H2 Pro and that was resolved somehow but it was 2 or 3 years ago and I've no idea what the solution was back then. I've tried some basic stuff including Test suggestion which of course didn't resolve anything as almost all of them are referring to cleaning cache, reinstall Firefox etc and it literally has nothing to do with my situation. Any solutions?

Asked by anwylyds 4 izinyanga ezidlule

Answered by anwylyds 4 izinyanga ezidlule

  • Kusonjululiwe

One tab is suddenly almost chromeless and listed as separate app in taskbar

Windows 10, latest version. I hit a shortcut, I think, and heard the trackpad, then one of the three open tabs was isolated from the rest in a separate, almost chromeles… (funda kabanzi)

Windows 10, latest version.

I hit a shortcut, I think, and heard the trackpad, then one of the three open tabs was isolated from the rest in a separate, almost chromeless window.

It's not in the taskbar pop-ups but instead has its own icon. In this 'chromeless' window there is no option to add a tab or window, there is no area to move it (I have to carefully use emtpy space in between buttons to move it). The top just fell off, that's basically it.

I have never seen this and have been using Firefox from the start way back when. I didn't install anything; this just happened as I was reading something and accidentally touched a key. Nothing changed, no settings were adjusted, nothing.

This option is not in the tabs menu or anywhere. I must say I kinda like it for this one 'tab' (which is a solo chromeless window) but I do need the menu and so on for productivity.

One of the screenshots shows this 'window', the other shows that 'window' is not part of the regular pop-up tabs in the taskbar but rather has its own icon, as if it were an app, in that taskbar.

What in the world is this? Can someone help?

Asked by LineD 1 inyanga edlule

Answered by LineD 1 inyanga edlule

  • Kusonjululiwe

Shortcuts

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been o… (funda kabanzi)

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

Asked by Stockdalecarina1 1 inyanga edlule

Answered by Kiki 1 inyanga edlule

  • Kusonjululiwe

Suddenly, Firefox is not auto-filling my passwords. I am experienced, and have gne over all settings mutliple times.

Suddenly, Firefox is not auto-filling my passwords. I am experienced, and have gone over all settings multiple times. It is requiring me to click "manage passwords" and t… (funda kabanzi)

Suddenly, Firefox is not auto-filling my passwords. I am experienced, and have gone over all settings multiple times. It is requiring me to click "manage passwords" and then copy from my saved passwords, and paste in the password, instead of auto-filling.

Asked by pworrrr 1 inyanga edlule

Answered by Mad Maks 1 inyanga edlule

  • Kusonjululiwe

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (funda kabanzi)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Asked by Bhaumik Tripathi 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

Your browser is not currently supported - twitch.tv

I updated firefox through apt, and since then, have not been able to log into twitch I am on ubuntu 24 apt list --installed | grep firefox firefox/mozilla,now 144.0.2~bu… (funda kabanzi)

I updated firefox through apt, and since then, have not been able to log into twitch I am on ubuntu 24

apt list --installed | grep firefox firefox/mozilla,now 144.0.2~build1 amd64 [installed]

Attempting to log in returns the generic "Your browser is not currently supported"

Asked by 97cweb 1 isonto elidlule

Answered by George Kitsoukakis 1 isonto elidlule

  • Kusonjululiwe

Default search engine is set to Bing but changes to Google

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search resul… (funda kabanzi)

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search results are always Google. How do I fix this? I haven't refreshed Firefox yet. I was hoping to avoid that.

Asked by mem9836 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

New tabs always crash

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your… (funda kabanzi)

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." And when I try to restore the page, it brings me back to that screen again. I couldn't even access Mozilla Support on my desktop to report this, I am on this site through my phone.

Asked by Caitlynn Jordan 3 izinyanga ezidlule

Answered by Paul 3 izinyanga ezidlule

  • Kusonjululiwe

Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (funda kabanzi)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Asked by cecchijac 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

Previous session restoration

Today I opened Mozilla at my laptop. It malfunctioned (videos froze, pages did not fully download), so I closed the window and after a couple of seconds I reopened it. My… (funda kabanzi)

Today I opened Mozilla at my laptop. It malfunctioned (videos froze, pages did not fully download), so I closed the window and after a couple of seconds I reopened it. My previous session was gone. I read your articles regarding this issue, did what was described there, but nothing has changes. I lost everything! Job videos, hobby pages - everything! A couple of pages can be restored via history, but that's it! I didn't do anything special before closing the window!

Asked by Stara1402 4 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 4 izinyanga ezidlule

  • Kusonjululiwe

No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (funda kabanzi)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 4 izinyanga ezidlule

Answered by computerdown 4 izinyanga ezidlule