Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Broken URL/button/etc hand icon

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elem… (funda kabanzi)

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elements. Sometimes it stops being buggy for a minute or so and then goes back. I can't figure out the exact cause for this, but maybe going outside of the window of the browser ? Consistent in the safe mode, on different websites. See the gif for the visual

Asked by KnewOne 3 izinyanga ezidlule

Answered by KnewOne 1 inyanga edlule

  • Kusonjululiwe

Can't backup or copy profile since 141

Roughly every 2 weeks I backup important files to a external hard drive. One of the things I always backup is my Firefox profile. I have been doing this for years withou… (funda kabanzi)

Roughly every 2 weeks I backup important files to a external hard drive.

One of the things I always backup is my Firefox profile. I have been doing this for years without any problems.

I 7zip my profile and copy it to the hard drive.

I tried to do this yesterday (July 25 2025), and was getting access denied messages for files in the profile. So I tried to simply copy the profile. Same thing access denied.

I cleared the history, used wise disk cleaner, rebooted my machine and tried again. Same thing access denied when trying to backup or copy the profile.

I am assuming that this is happening since 141 because I updated Firefox since the last time I backed up my profile, and never had a problem previously.

Could anyone have an idea what the problem is? Thank you for your time.

Asked by herhey99 3 izinyanga ezidlule

Answered by herhey99 3 izinyanga ezidlule

  • Kusonjululiwe

Windows 1 and 2

Windows 10; Firefox 141.0 According to the "View recent browsing across windows and devices" command: "Window 2 is current" and there is "Window 1" (which contains rece… (funda kabanzi)

Windows 10; Firefox 141.0

According to the "View recent browsing across windows and devices" command:

"Window 2 is current" and there is "Window 1" (which contains recent work)

My question(s):

How can I switch from window 2 (current) to window 1 (recent work)? and/or How can I combine both windows?

Thank you. (For your information, I have had a partial stroke, and I am 79 years old.)

Asked by ecrangle 3 izinyanga ezidlule

Answered by Vexi 3 izinyanga ezidlule

  • Kusonjululiwe

Youtube broken since 141 update

Since 141 update I have constant problems with youtube. Page does not load at all or loads only partially. Icons on sidebar are broken, youtube logo is black. I tried dis… (funda kabanzi)

Since 141 update I have constant problems with youtube. Page does not load at all or loads only partially. Icons on sidebar are broken, youtube logo is black. I tried disabling ublock and greasemonkey but it did not help. Refreshing page multiple times and using ctrl+f5 sometimes helps but issue returns often, every few videos/visits. Clearing cookies helps but only for few hours and then issue returns.

Is it related to WebGPU support that was supposed to be added in 141? Can I disable it somehow?

Asked by Piterk 3 izinyanga ezidlule

Answered by Piterk 3 izinyanga ezidlule

  • Kusonjululiwe

Navagtion

I want to know how to go back to the previous page when i hit the back button on the navigation bar instead of going all the way to the original start page, I have trie s… (funda kabanzi)

I want to know how to go back to the previous page when i hit the back button on the navigation bar instead of going all the way to the original start page, I have trie suggestions like the Backspace ket and the left arrow key but they don't work. would like to know if i can get it to work like it used to.

Thank you

Asked by Lou Gervais 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

How to override sync?

I have a desktop and a laptop on firefox. I am selling my laptop so i cleared history and deleted all bookmark history. To my horror, even though i remember i have sign… (funda kabanzi)

I have a desktop and a laptop on firefox. I am selling my laptop so i cleared history and deleted all bookmark history.

To my horror, even though i remember i have signed out of mozilla account on the laptop firefox, on my desktop firefox all the bookmarks including bookmark folders are gone. Thankfully, i have a fairly recent backup of firefox userprofile file so i restored them.

However, to my horror once more time, I realize now firefox sync automatically deletes my bookmarks everytime it syncs so i have to turn it off.

How can i make firefox sync to treat my current bookmarks as the latest and stop deleting them?

Asked by MJ 3 izinyanga ezidlule

Answered by Nathan Giovannini 3 izinyanga ezidlule

  • Kusonjululiwe

Missing profile but Firefox still works

I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc. I have windows set to show hid… (funda kabanzi)

I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc.

I have windows set to show hidden files.

When I try to run %APPDATA%\Mozilla\Firefox\Profiles\ it tells me that the location is unavailable.

I cannot find the profile anywhere in file explorer, despite multiple tries to search for it.

If I go to Help > Troubleshooting Information, I see a "Location is not available" message, shown in the attached image.

I could uninstall and reinstall Firefox, but I'd prefer to solve this because the exact same thing is happening to my Thunderbird profile. It doesn't exist anywhere, yet I can see all of my emails and it appears to be working properly. I only found this problem because I wanted to backup my emails but was unable to.

Both of these profiles must exist somewhere, but I've tried everything to find them. Please help me fix this in Firefox, and then if I have a fix here I'll try to apply it to Thunderbird, where I have a lot of emails I'd hate to lose.

Asked by sarehder 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

Lost computer and after restore I don't have bookmarks

My PC died and I could not boot from bootable flash drive. I had been backing up the system with Acronis to a WD Passport. I purchased a new computer, and when I did a… (funda kabanzi)

My PC died and I could not boot from bootable flash drive.

I had been backing up the system with Acronis to a WD Passport.

I purchased a new computer, and when I did a restore, upon starting Firefox, I did not have my old bookmarks, which are many.

Aren't they stored in a backup? If so, how do I get them back. I'm sure that some of the bookmarks came over from Netscape Navigator.

Thanks,

Bob

Asked by MSUHockey 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

Using multiple profiles, Firefox frequently hangs forever

I'm using Firefox 141.0 on OpenSuse Tumbleweed with KDE and Wayland. I'm using Firefox with two profiles: work and personal - which is (usually) awesome, until suddenly i… (funda kabanzi)

I'm using Firefox 141.0 on OpenSuse Tumbleweed with KDE and Wayland. I'm using Firefox with two profiles: work and personal - which is (usually) awesome, until suddenly it's not.

Then, one or both profiles seem to become corrupted, and closing firefox, opening it, choosing either profile just hangs forever. My old tabs show up, but clicking on any tab, for any site, just hangs forever, and no page is ever loaded. Sometimes restarting helps, but sometimes not. Sometimes restarting 2 or 3 times and then suddenly it will work. But normally, I have to just delete all my profiles, and re-create them. Fortunately everything is synced with Firefox sync. Then everything will work wonderfully for a bit - although I have to re-login to everything.  :-(

Any ideas? This is a huge pain and productivity killer. I really love firefox, but this sucks.

Asked by Robert 3 izinyanga ezidlule

Answered by Robert 3 izinyanga ezidlule

  • Kusonjululiwe

Firefox not honoring "open in background" setting on other apps all of a sudden

Losing my mind on this one. Have 2 Macs I use at home, both running FF 141.0 and Sequoia 15.5. Use Reader for RSS and Airmail for eMail. Both have settings to allow li… (funda kabanzi)

Losing my mind on this one.

Have 2 Macs I use at home, both running FF 141.0 and Sequoia 15.5.

Use Reader for RSS and Airmail for eMail. Both have settings to allow links clicked in those programs to open browser tabs in background. Handy way of banging through newsletters and RSS feeds before shifting to browser.

One on Mac, that open in battleground setting on both apps works as it has for, oh, last several years. On the other Mac, a few days ago that open in background stopped working with Firefox. It does work properly on Chrome and Safari if I set them as default browser (and, as I mentioned above, on my other Mac).

I've tried resetting Firefox on this Mac using the troubleshooting menu and have also cleared the Firefox cache. I even tried resetting the launch database in that Mac, although the fact Chrome and Safari are working fine suggests the OS isn't the culprit.

I'm unaware of having changed any settings, but am aware that "idiot user" may be the issue.

Regardless of how this happened, any ideas how to sort this annoyance out? Thanks!

Asked by markslater 3 izinyanga ezidlule

Answered by markslater 3 izinyanga ezidlule

  • Kusonjululiwe

Please firefox help me I will never forget your kindness I am very very very sad............

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the… (funda kabanzi)

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

Asked by h.amhioss 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

Webroot

Is Webroot a part of Mozilla/Firefox? When Firefox recently updated it began to ask for a Webroot access key and it takes me to this page. I have never signed up for Webr… (funda kabanzi)

Is Webroot a part of Mozilla/Firefox? When Firefox recently updated it began to ask for a Webroot access key and it takes me to this page. I have never signed up for Webroot before.

Asked by Eric Johnson 3 izinyanga ezidlule

Answered by TyDraniu 3 izinyanga ezidlule