Kukhonjiswa imibuzo ethegiwe:

Support policy for Windows 10 devices with Extended Security Updates subscriptions

I looked at the system requirements page at https://www.mozilla.org/en-US/firefox/141.0/system-requirements/ . For Windows devices, the operating systems supported are li… (funda kabanzi)

I looked at the system requirements page at https://www.mozilla.org/en-US/firefox/141.0/system-requirements/ . For Windows devices, the operating systems supported are listed as "Windows 10 or later".

In October 2025, Microsoft officially stops providing feature and security updates for Windows 10. However, they offer consumers and businesses the option of enrolling in 1-year, 2-year, and 3-year subscriptions for Windows 10 devices which will provide another 1-year, 2-years, and 3-years of additional security updates. You can read more about this at https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates

For those individuals and businesses who will be enrolling devices into the Windows 10 ESU program, will Mozilla continue to support Firefox on Windows 10 after October 2025, at least for those receiving security updates through Microsoft subscriptions? Or at that point will Mozilla consider Windows 11 to be the only supported Windows operating system?

Thank you!

Kusonjululiwe Okugcinwe kunqolobane 2 312

ESR Not updating Automatically in the background

We are in an enterprise environment and for years we have had disabled automatic updates. Firefox ESR 128.2.0 has been deployed with defaults and these settings have been… (funda kabanzi)

We are in an enterprise environment and for years we have had disabled automatic updates.

Firefox ESR 128.2.0 has been deployed with defaults and these settings have been configured to override previous settings.

Computer Configuration > Administrative Templates > Mozilla > Firefox

- Custom Update URL = Disabled
- Disable Update = Disable
- Application Autoupdate = Enabled
- Background updater = Enabled

We also have a system proxy configured.

Updates do work if someone goes to Help > About Firefox.

Looks like the update interval is once every 7 hours but how is this triggered?

Ikhiyiwe Okugcinwe kunqolobane 1 295

Thank you!

Team, I am a longtime user and supporter of FF. I can't tell you how much I love the the layout of Firefox on Windows in v. 133 with the vertical tabs. Just as important … (funda kabanzi)

Team, I am a longtime user and supporter of FF. I can't tell you how much I love the the layout of Firefox on Windows in v. 133 with the vertical tabs. Just as important is the fantastic, new font rendering. Thank you so much. I used to make multiple adjustments to the font in about:config when I installed FF on Windows. Now, the fonts look fantastic out of the box. Great job, team!

Bill Fischer

Kusonjululiwe Okugcinwe kunqolobane 6 293

How to remove chatgpt

I installed chatgpt, but I've found it more of a nuisance than a help. I've tried on-line to find out how to remove it but none of the suggestions seemed to work. I'm usi… (funda kabanzi)

I installed chatgpt, but I've found it more of a nuisance than a help. I've tried on-line to find out how to remove it but none of the suggestions seemed to work. I'm using the latest version of firefox on a Macbook Pro. Any ideas welcome. Charlie

Kusonjululiwe Okugcinwe kunqolobane 1 285

Incomplete Ubuntu installation

Win 11 stopped working on my Lenoovo Yoga due to bitlocker key requirement that does not exist I'm in the process of installing Ubuntu during the installation something w… (funda kabanzi)

Win 11 stopped working on my Lenoovo Yoga due to bitlocker key requirement that does not exist I'm in the process of installing Ubuntu during the installation something went wrong "system program problem detected" which stopped the installation

Kusonjululiwe 1 276

Error message when opening Firefox

After a windows update I get the following message when I try to open Firefox: The procedure entry point ?ToLogLevel@mozilla@@VA?AW4LogLevel@1@H@Z could not be located in… (funda kabanzi)

After a windows update I get the following message when I try to open Firefox: The procedure entry point ?ToLogLevel@mozilla@@VA?AW4LogLevel@1@H@Z could not be located in the dynamic link library C:ProgramFiles\Mozilla Firefox\xul.dll Then I get Couldn't load XPCOM

I tried uninstalling firefox but it just hung. I restored it to before the windows update but still got the same message

Kusonjululiwe Okugcinwe kunqolobane 5 267

Firefox Update

Hi James Your reply does not answer my question - "Could you please advise a work-around to allow me to continue to use Firefox V 94.0.1 reliably after 25 March 2025". Th… (funda kabanzi)

Hi James Your reply does not answer my question - "Could you please advise a work-around to allow me to continue to use Firefox V 94.0.1 reliably after 25 March 2025". Thank you. Also FYI, I indicated that I was continuing to use Firefox V 94.0.1 (64-bit) on Windows 7 Professional. This is because all versions later than 94.0.1 modified settings which had to be reset after an update. This was not necessary up to and including V 94.0.1 Cheers Graham Garden

Ikhiyiwe Okugcinwe kunqolobane 2 264

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Hello, I've tried running "firefox -P". I've also tried deleting ~/.mozilla. No matter what I do, I still keep getting this message. OS: Linux 6.10.13-3-MANJARO Firefox… (funda kabanzi)

Hello,

I've tried running "firefox -P". I've also tried deleting ~/.mozilla. No matter what I do, I still keep getting this message.

OS: Linux 6.10.13-3-MANJARO Firefox versions: firefox 131.0.3-1 installed from the Arch repo via pacman; also firefox-132.0.2 installed from tarball downloaded from firefox.com and unpacked as /opt/firefox.

With firefox 131.0.3-1, I get the following error message:

[Parent 33389, IPC I/O Parent] WARNING: process 33445 exited on signal 9: file /usr/src/debug/firefox/firefox-131.0.3/ipc/chromium/src/base/process_util_posix.cc:335

With firefox-132.0.2, no messages are printed.

What is even more confounding: I have 2 user accounts on this computer. When I login as myself, I get this popup. When I login as the other user, firefox opens up fine.

I've already looked at the following, but that has not helped. https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible https://support.mozilla.org/en-US/questions/1327628 https://support.mozilla.org/en-US/questions/1396772 https://support.mozilla.org/en-US/questions/1454745

I'd be most grateful if someone could please suggest any other alternatives to try. Thanks!

Kusonjululiwe Okugcinwe kunqolobane 3 258

Firefox bookmarks manager stopped opening via shortcut

Currently on 131.0.3. Started having this issue around the time 131 dropped. I press Ctrl-shift-O and bookmarks manager won't open. Bookmarks manager opens normally if I… (funda kabanzi)

Currently on 131.0.3. Started having this issue around the time 131 dropped.

I press Ctrl-shift-O and bookmarks manager won't open. Bookmarks manager opens normally if I use the menu to open it. Keybind won't work in troubleshooting mode so I know it's not an addon, and the hotkey works fine on other computers with Sync enabled so I know it doesn't have to do with my synchronized settings. Also won't open with a fresh profile so I am very hesitant to reset all my settings.

I use this keybind multiple times per browsing session so it has had a major impact on my usage. Not sure what to do. Please help!

I'm going to try a graphics driver update in the hope that helps. This is on Windows btw.

Kusonjululiwe Okugcinwe kunqolobane 9 257

Firefox still not updating in the background like other browsers

I already have "Automatically install updates" and "When Firefox is not running" enabled. But after each Firefox update I still get the "Do you want to allow this app to … (funda kabanzi)

I already have "Automatically install updates" and "When Firefox is not running" enabled.

But after each Firefox update I still get the "Do you want to allow this app to make changes..." prompt and "Firefox is installing your updates and will start in a few moments" window. These are inconvenient as they require user input and take up time.

I don't get these on all other browsers I use (including Chrome, Edge, Safari, Firefox, Opera, Vivaldi, Brave), which all update in the background seamlessly.

Is there a way to prevent these in Firefox and just have Firefox update seamlessly in the background like other browsers?

Kusonjululiwe Okugcinwe kunqolobane 2 238

ESR Not updating Automatically in the background

We are in an enterprise environment and for years we have had disabled automatic updates. Firefox ESR 128.2.0 has been deployed with defaults and these settings have been… (funda kabanzi)

We are in an enterprise environment and for years we have had disabled automatic updates.

Firefox ESR 128.2.0 has been deployed with defaults and these settings have been configured to override previous settings.

Computer Configuration > Administrative Templates > Mozilla > Firefox

- Custom Update URL = Disabled
- Disable Update = Disable
- Application Autoupdate = Enabled
- Background updater = Enabled

We also have a system proxy configured.

Updates do work if someone goes to Help > About Firefox.

Looks like the update interval is once every 7 hours but how is this triggered?

Ikhiyiwe Okugcinwe kunqolobane 1 220

Almost everything in software disappeared on update

Firefox auto updated when I opened it today. Then when it opened, all that was on the screen was the menu (file edit view history bookmarks tools help), the "search or en… (funda kabanzi)

Firefox auto updated when I opened it today. Then when it opened, all that was on the screen was the menu (file edit view history bookmarks tools help), the "search or enter address" box, and in the upper right hand corner the words "private browsing" with the purple circle and eye eyeglasses icon. That's all. I have tried looking at my profile. It seems to still be there. This seems to be a problem with the Firefox software itself. I have re-downloaded the software three times, the last time I uninstalled Firefox from my laptop and totally reinstalled. Every time I get the same results. This almost blank screen. Let me be clear. There is no purple background, there is no Firefox icon, there are no tabs, there is no customized menu bar, there is no search box in the middle of the screen. I'm working on a Windows 10 laptop 64 bit. Please don't tell me to upgrade the Windows 11, the laptop won't take Windows 11. I get the same window whether I open the regular fire fox or the private browsing Firefox.

Kusonjululiwe Okugcinwe kunqolobane 1 210

Mozilla VPN

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail. … (funda kabanzi)

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail.

Kusonjululiwe Okugcinwe kunqolobane 1 210

Update Firefox 78.15 to Version 128

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards … (funda kabanzi)

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards AS.

Kusonjululiwe Okugcinwe kunqolobane 5 202

How much longer will the 15 minute updates that started well over an hour go on? I need my extensions back

How much longer will Firefox be down due to server updates on Mozilla.org? ALL of my extensions are disabled for that NLT 15 minute update that's been going on for well … (funda kabanzi)

How much longer will Firefox be down due to server updates on Mozilla.org? ALL of my extensions are disabled for that NLT 15 minute update that's been going on for well over an hour (I know, because my extensions are still disabled and have not yet reset themselves---Mozilla crapping them out, Mozilla returns them to my setup---to the way I had them configured. Specifically, the ones I'm missing the most right now are Tab Sidebar, Tiled Tab Groups, and whichever one(s) make bookmarks/new tabs open in a NEW tab, not clobbering a tab that is currently in use. I did that to open Duck Duck Go a minute ago, and had to re-write this whole support question because, for some reason, Duck Duck Go opened up in this ACTIVELY IN USE tab instead of a new tab. And not only that, it wiped the contents of this support chat window. Sorry, but that is totally UNSAT.

Thanks, jim74, [edited] @jdgblogs.com (which needs to change to [edited] @jstrack,net---how do I do that?), Firefox ESR 91.5.1esr on Slackware v. 15.

Kusonjululiwe Okugcinwe kunqolobane 3 201