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White screen while using the browser

A white screen occurs when browsing the web. If you turn off "Use recommended performance settings" and "Use hardware acceleration when available" the problem is fixed, b… (funda kabanzi)

A white screen occurs when browsing the web. If you turn off "Use recommended performance settings" and "Use hardware acceleration when available" the problem is fixed, but then the browser slows down. Can this be fixed in another way?

Firefox 114.0 (64-bit) / Windows 11 Home 21H2

Asked by Oleh 10 izinyanga ezidlule

Answered by Oleh 10 izinyanga ezidlule

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Google search stops working

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't u… (funda kabanzi)

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't use their website https://www.google.com or search using Firefox's address bar or search bar. Searching with other search engines like Bing is working normally. In order to get Google search working again, I have to close and restart Firefox. However, after some time, it stops working again. How can I fix this problem?

Asked by frankT68 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Extremely high Cpu usage after firefox update

Hello, I hope someone can help me. Ever since I updated firefox, my cpu is almost at 100%. With only 2 or 3 tabs open. I updated from version 106.0.2 to 112.0.2. Before … (funda kabanzi)

Hello, I hope someone can help me.

Ever since I updated firefox, my cpu is almost at 100%. With only 2 or 3 tabs open. I updated from version 106.0.2 to 112.0.2. Before this update, I could have several tabs open, up to 10 and the computer would run fine. Now with 3 tabs open, it gets really slow. And I can hear my desktop suffering (the fans go to full speed). When checking the task manager, firefox is taking all the memory and the cpu usage is almost at 100%. I have to keep restarting firefox.

The conditions are the same. The only thing that changes was updating firefox. I already searched for ways to reduce the firefox cpu usage, but nothing changed.

Is there a way to fix this? Or how can I go back to an older version of firefox? Because I'm afraid my computer will die from simply opening 3 tabs.

Thank you in advance.

Asked by Dark_mustard 11 izinyanga ezidlule

Answered by cor-el 11 izinyanga ezidlule

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Firefox fails to download any file, download immediately fails.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work: refresh ff, delete profiles, … (funda kabanzi)

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

  • refresh ff,
  • delete profiles,
  • uninstall + reinstall.

Asked by JFM02FFP2NR 2 iminyaka edlule

Answered by JFM02FFP2NR 2 iminyaka edlule

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Excessive GPU memory usage when visiting websites (especially watching live streams)

Firefox always uses excessive GPU memory when I watch video and livestream. about:memory shows that the explict GPU memory allocation is only about 200 MB but in the task… (funda kabanzi)

Firefox always uses excessive GPU memory when I watch video and livestream. about:memory shows that the explict GPU memory allocation is only about 200 MB but in the task manager the GPU memory usage is 1GB, and the latter doesn't decrease even if I close the tab. I suspect that this is a memory leak. I searched for Bugzilla and found a similar issue that has been existing for years: https://bugzilla.mozilla.org/show_bug.cgi?id=1386177

Asked by ZeroAurora 1 unyaka odlule

Answered by ZeroAurora 1 unyaka odlule

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Firefox 104.0.2 arbitrarily freezes (Ubuntu 22.04)

I upgraded to Ubuntu 22.04 recently. Since then Firefox 104.0.2 (64-bit) has been arbitrarily freezing; sometimes i have to restart the computer while most of the times I… (funda kabanzi)

I upgraded to Ubuntu 22.04 recently. Since then Firefox 104.0.2 (64-bit) has been arbitrarily freezing; sometimes i have to restart the computer while most of the times I am able to kill the Firefox main process and restart Firefox.

The freeze occurs when i try to save a Web page; i don't see any "logic" as to which Web pages cause Firefox to freeze. It seems totally arbitrary.

I clear my downloads list everyday (sometimes more frequently than that) and clear cookies & cache everyday.

I have selected "no proxy" by default, in 'Connection Settings'.

This never happened until after i upgraded to Ubuntu 22.04.

I've browsed the support pages and don't find anything relevant to my problem. If I'm overlooking something, I apologize in advance!

I have attached a 'screen capture' image of Firefox processes just before i killed the main process.

Thanks in advance for any suggestions. Ramki

Asked by moccsha 1 unyaka odlule

Answered by jonzn4SUSE 1 unyaka odlule

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How to open local files in Firefox 100 snap?

I'm on Ubuntu 22.04 which is using the snap package of Firefox. It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and ru… (funda kabanzi)

I'm on Ubuntu 22.04 which is using the snap package of Firefox.

It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and run `firefox /tmp/test.html`, it returns a file not found error. Why?

I don't have the problem with files in my home directory.

Asked by simon.eu 1 unyaka odlule

Answered by jonzn4SUSE 1 unyaka odlule

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As soon as a video is played in youtube firefox crashes

The main youtube page loads and displays ok. As soon as a video is played (even in preview), firefox crashes. I'm on Linux Manjaro. other websites with video work fine (f… (funda kabanzi)

The main youtube page loads and displays ok. As soon as a video is played (even in preview), firefox crashes. I'm on Linux Manjaro. other websites with video work fine (for ex Vimeo) I tried disabling all my addons and plugins in the normal mode (not troubleshoot mode) and it still crashes. However, the troubleshoot mode works fine ! Refreshing firefox didn't fix the issue. I have another computer with Linux manjaro and firefox works just fine. I spent a lot of time trying to understand what's wrong but I really don't see why.

Thanks in advance for your help.

Asked by gdurrens 1 unyaka odlule

Answered by TyDraniu 1 unyaka odlule

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I can't save files in Firefox

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 W… (funda kabanzi)

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 With Chrome everything works perfectly so I assume it's a problem from Firefox.

When I open a PDF, a MP3 or any file, the "save" option doesn't display anything. Usually it opened a dialog where I could choose the folder where I wanted to download the file, but now I have nothing.

I have only 4 extensions: - adblocker ultimate - duckduckgo privacy essentials - vuejs dev tools - zotero connector

I always had them and I never encountered any problem.

Asked by DJ Caësar 9114 1 unyaka odlule

Answered by DJ Caësar 9114 1 unyaka odlule

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Firefox slow to boot [Arch Linux]

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistent… (funda kabanzi)

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistently takes just over 26 seconds to launch. After it's open everything works fine besides that. Also when I launch Firefox from the terminal I get this message "ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Missing chrome or resource URL: resource://gre/modules/UpdateListener.jsm Missing chrome or resource URL: resource://gre/modules/UpdateListener.sys.mjs" I have been looking at some help threads but I can't make sense of what they are talking about. Hopefully this makes some amount of sense to you.

Asked by ashley92508 1 unyaka odlule

Answered by ashley92508 1 unyaka odlule

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website will not open

I'M trying to open Realtor.com and I get this message: Application error: a client-side exception has occurred (see the browser console for more information). Can't seem … (funda kabanzi)

I'M trying to open Realtor.com and I get this message: Application error: a client-side exception has occurred (see the browser console for more information). Can't seem to fix it. Can you help?

Asked by wduerig 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Firefox Lags When Typing

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. F… (funda kabanzi)

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. For example, I typed this whole paragraph before a single word appeared, and even then, it still took another 30 seconds to actually appear. I've already reset, refreshed, uninstalled and reinstalled, updated, everything like that. I have a couple extensions, AdBlock, Honey, WebRTC Lead Shield, and Return YouTube dislike. But I ran it in safe mode and the issue was still there. I'm running the latest version of Windows 11 if that makes any difference.

Asked by kysonty 1 unyaka odlule

Answered by TyDraniu 1 unyaka odlule

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Firefox keeps freezing

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with G… (funda kabanzi)

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with Google Search (sometimes just loading Google will cause it) but it does happen occasionally on other sites. When it freezes this way, the only fix is to End Task and reload. It will successfully reload to the state it was in just a few seconds before freezing. I'm on Windows 10. I keep everything (OS, browsers, etc.) up to date, so I doubt that would be a factor. I wonder if there could there be an issue with a Google-based script (hence it occurring on other sites)? I don't know how I'd test for that.

Asked by Jarieスイセン 1 unyaka odlule

Answered by Jarieスイセン 1 unyaka odlule

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File upload dialog not appearing

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs.… (funda kabanzi)

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Asked by allispaul 1 unyaka odlule

Answered by jonzn4SUSE 1 unyaka odlule

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YouTube videos on Firefox getting slower and jerky.

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK,… (funda kabanzi)

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

Asked by guidox11 8 izinyanga ezidlule

Answered by guidox11 5 izinyanga ezidlule

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Cloudflare Problems...again

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented wit… (funda kabanzi)

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented with a blank page, or a Firefox error message. Sometimes I'm even presented with the DDoS protection error, even though my computer is clean having being scanned by Kaspersky and Malware Bytes.

I reiterate this and say that it's only Cloudflare sites that are causing problems. Very occasionally they will work for up to an hour or so but most of the time it is error messages or blank pages. Interestingly, other web servers such as Amazon, OVH SAS and Akamai all run with no problems so I wonder what is Cloudflare's problem? Is this something to do with my browser or the web hosting services?

Asked by 小白龙1313 1 unyaka odlule

Answered by 小白龙1313 1 unyaka odlule

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No Audio from Firfox. Not in Windows volume mixer

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, dri… (funda kabanzi)

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, drivers, and windows are up to date.

Asked by birdville3000 1 unyaka odlule

Answered by birdville3000 1 unyaka odlule

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Error message will not let me open Firefox

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Do… (funda kabanzi)

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Asked by Deborah Lief 4 emasontweni adlule

Answered by TyDraniu 4 emasontweni adlule

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Code erreur PR_END_OF_FILE_ERROR

Bonjour, Depuis une semaine, j'ai ce message à l'ouverture de ma page d'accueil Orange, avec Firefox !! PR_END_OF_FILE_ERROR il n'y a qu'avec mon navigateur et pas … (funda kabanzi)

Bonjour, Depuis une semaine, j'ai ce message à l'ouverture de ma page d'accueil Orange, avec Firefox !! PR_END_OF_FILE_ERROR il n'y a qu'avec mon navigateur et pas sur Chrome ni Edge. Avant, j'étais le seul impacté par ce problème et maintenant les trois P.C de la maison le sont. Deux W11 et un W10. En déconnectant le VPN le souci n'existe plus. Merci d'avance pour votre aide.

Asked by YAGO 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Video not working for certain sites

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a gener… (funda kabanzi)

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine.

I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

Asked by lolarayyy 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule