Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Firefox slow after last update

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time thi… (funda kabanzi)

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time this has happened. Solutions?

Asked by douggoesshopping 3 izinyanga ezidlule

Answered by douggoesshopping 2 izinyanga ezidlule

  • Kusonjululiwe

Firefox is not using direct WebRTC connection when disabling TURN protocol but candidates are presented

Hello, we have a BigBlueButton Server setup for our company. Until recently we used a TURN-Server to tunnel the UDP connections thrugh the firewall. Due to performance … (funda kabanzi)

Hello,

we have a BigBlueButton Server setup for our company. Until recently we used a TURN-Server to tunnel the UDP connections thrugh the firewall.

Due to performance issues we wanted to try and let the clients connect directly to the udp ports 16000 - 32000

In Chrome this works as expected.

In Firefox however when we set "media.peerconnection.turn.disable" to "true" FF does not find any WebRTC candidates. We checked the logs and it says there:

"relay only option is set without any TURN server configured" "relay/proxy only option results in ICE TCP being disabled"

But thats NOT true! The option "media.peerconnection.ice.relay_only" is definetly set to "false"

Tested on FF 115.5.0 ESR and 120.0.1

Does anyone have an idea whats happening here? Why doesnt FF even try to make a direct connection?

UPDATE: I just ran a test on our dev system. If we configure BBB so that it does not offer any TURN-servers, FF uses a direct connection. Sadly that is not possible, since we need the TURN server for external connections. When there are TURN-Candidates but TURN is disabled via FF config no connection is established at all. This definetly semms like a bug in FF, since the browser should still be able to simply try and connect directly.


Thank you for you support

Asked by Florian Seifer 2 izinyanga ezidlule

Answered by Florian Seifer 2 izinyanga ezidlule

  • Kusonjululiwe

Is there way to block tracking pixels?

Is there a setting or add-on for firefox (Windows) that will block tracking pixels? My email client hi-lites when present and as I understand they are incorporated within… (funda kabanzi)

Is there a setting or add-on for firefox (Windows) that will block tracking pixels? My email client hi-lites when present and as I understand they are incorporated within images so I dont down load attached images to reduce them. On their pro version they allow blocking of these pixels. Unlike cookies there doesn't seem to be an option on reception to opt out. I'm not fully clear what harm they do or whether they are session use only and delete on power off. I would rather not recieve them atall. Companies when challenged smokescreen and refer to cookies rather than pixels or bang on about their companys integrity.

Thanks for your help

Asked by Ian 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

Screenshot is not functional

I am using Firefox 120.0.1, and I have difficulty to take screenshot. I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't… (funda kabanzi)

I am using Firefox 120.0.1, and I have difficulty to take screenshot.

I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't work.

Is there any good way to fix this problem without reinstall firefox app?

Asked by hayabusa FireFox 2 izinyanga ezidlule

Answered by zeroknight 2 izinyanga ezidlule

  • Kusonjululiwe

youtube videos will not play video only get audio with green screen

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio I… (funda kabanzi)

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem

Asked by rlbird2 3 izinyanga ezidlule

Answered by zeroknight 3 izinyanga ezidlule

  • Kusonjululiwe

DRM(?) content not playing, no solutions working

In the last week or so, iPlayer, All4, and Spotify (that I know of) have stopped working in the Firefox browser. All4's error suggests DRM isn't enabled, the others just … (funda kabanzi)

In the last week or so, iPlayer, All4, and Spotify (that I know of) have stopped working in the Firefox browser. All4's error suggests DRM isn't enabled, the others just say try again. Roll20 hasn't been working for even longer (more like months). They work in Microsoft Edge and Chrome. Youtube is still working, as are video players in social media.

I have tried the following solutions:

  • Firefox is up to date
  • Windows is up to date
  • Updated graphics drivers
  • 'Widevine Content Decryption Module provided by Google Inc.' is set to 'Always Activated' and is up to date
  • 'Play DRM-controlled' content is ticked in about:preferences
  • Checked if anything changed if either of the above were turned off (it did not)
  • media.eme.enabled is set to true in about:config
  • Put Firefox in troubleshooting mode
  • Turned off my addons (including uBlock Origin) manually
  • Tried in a Private Browsing window
  • Turned off Tracking Protection
  • Restarted my laptop

Nothing has fixed the problem, or given me any more indication of what is wrong. I don't know how to a) fix or b) find the problem. All I can think is that it may be related to the recent changes to Chromium regarding ad-blockers? But no one else seems to be having the same problem so I doubt it.

Asked by dibleopard 2 izinyanga ezidlule

Answered by dibleopard 2 izinyanga ezidlule

  • Kusonjululiwe

files downloading instead of opening in viewer

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox o… (funda kabanzi)

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox on a windows 11 pc. Please assist.

Asked by Miami Sally 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

YouTube video's sound ok but green screen

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yester… (funda kabanzi)

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yesterday. I am getting fed up with YouTube and the issues it has with Firefox. I'm having to use Microsoft Edge to watch videos. I've done the 3 resets it says on the support page, but still have the issue. Many thanks for getting back to me.

Asked by geoff.course1 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

  • Kusonjululiwe

Twitter/X not fully working

Twitter not working properly on Firefox (Volume on videos can't be changed, hovering over buttons doesn't do anything and font looks a bit off, could be just Firefox font… (funda kabanzi)

Twitter not working properly on Firefox (Volume on videos can't be changed, hovering over buttons doesn't do anything and font looks a bit off, could be just Firefox font or something) works on chrome and other browsers.

Video link that shows this of: https://youtu.be/3Lk83z-ozVI?si=uWYjGhFk294Hn9Dj

Asked by LilyDroid 3 izinyanga ezidlule

Answered by LilyDroid 2 izinyanga ezidlule

  • Kusonjululiwe

Strange Text - FireFox on Mac

Firefox on my mac has recently started displaying strange text in any windows where the browser itself chooses the font. I verified that the font settings are default, an… (funda kabanzi)

Firefox on my mac has recently started displaying strange text in any windows where the browser itself chooses the font. I verified that the font settings are default, and the issue persists. Screenshots attached, any ideas?

Only my mac has this issue, my iPhone, as well as two Windows PCs all on the same account do not present with this.

Asked by Mike Kemp 2 izinyanga ezidlule

Answered by cor-el 2 izinyanga ezidlule

  • Kusonjululiwe

I got Total AV this month and now it is disabled.

As I said in the Subject I just bought Total AV this month, now its disabled on Firefox. Is this a permanent action? or is this a temporary action? How can/will I get my … (funda kabanzi)

As I said in the Subject I just bought Total AV this month, now its disabled on Firefox. Is this a permanent action? or is this a temporary action? How can/will I get my Antivirus back in action on Firefox?

Asked by Azure7Blues 2 izinyanga ezidlule

Answered by John carter 2 izinyanga ezidlule

  • Kusonjululiwe

Access denied Reference #18.6b01cb8.1700662622.22a58314 since update last night.

I'm getting Access denied Reference #18.6b01cb8.1700662622.22a58314 only on tesco.com since last nights firefox update. All other sites are funtional (at least no other… (funda kabanzi)

I'm getting Access denied Reference #18.6b01cb8.1700662622.22a58314 only on tesco.com since last nights firefox update.

All other sites are funtional (at least no others found yet). I have cleared cache and cookies but still getting the issue.

The site is up and accessible by ms edge.

I have run in troubleshooting mode and taken off any extensions, still no change.

Running windows 10 (latest updates)

Malwarebytes is reporting no issues.

Asked by mum_hedge_hogg 3 izinyanga ezidlule

Answered by TyDraniu 3 izinyanga ezidlule

  • Kusonjululiwe

Firefox not playing youtube videos in normal mode

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any vi… (funda kabanzi)

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any video that is embedded in a page. Audio works but the screen just shows a blank field of green. The progress bar will show frames from the video. IF I run Firefox in trouble shooting mode the videos play as normal with video and audio tracks.

I have already refreshed fire fox and uninstalled and reinstalled it but the video track is still a blank field of green in both full screen and small screen modes.

Anyone have any ideas on what configuration setting may be causing this? Thanks in advance, Brocky

Asked by BrockyTaz 3 izinyanga ezidlule

Answered by cor-el 2 izinyanga ezidlule

  • Kusonjululiwe

Addendum to 'Bookmarks Toolbar Open in New Tab'

https://support.mozilla.org/mk/questions/1316474 That was a useful article. But I would prefer to (also here) open a new tab behind the ones already open. Could this als… (funda kabanzi)

https://support.mozilla.org/mk/questions/1316474

That was a useful article. But I would prefer to (also here) open a new tab behind the ones already open. Could this also be done?

Asked by don.mitchel 2 izinyanga ezidlule

Answered by zeroknight 2 izinyanga ezidlule

  • Kusonjululiwe

Broken fonts after update

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?… (funda kabanzi)

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?

Asked by Kamil Płonka 2 izinyanga ezidlule

Answered by zeroknight 2 izinyanga ezidlule

  • Kusonjululiwe

Hi i am having trouble Mozzila asking me where to save files

As the title says i have enabled always ask where to save files but when i try to download files it saves them in my Download files most of the times.I didnt have the pro… (funda kabanzi)

As the title says i have enabled always ask where to save files but when i try to download files it saves them in my Download files most of the times.I didnt have the problem yesterday. Can you please help.

Asked by nevara97 2 izinyanga ezidlule

Answered by cor-el 2 izinyanga ezidlule

  • Kusonjululiwe

No Session Restore files or button

Everytime I go to play games on my laptop I close Firefox for the extra resources and when I'm done I open it right back up, I have done this for YEARS but this time it d… (funda kabanzi)

Everytime I go to play games on my laptop I close Firefox for the extra resources and when I'm done I open it right back up, I have done this for YEARS but this time it didn't restore my session. I thought it would be as easy as the last time where I'd go click the Restore Session button but it isn't there so I spend two hours looking for solutions and found nothing. I don't know how this happened nor do I understand how this could happen in the first place, my Firefox hasn't crashed in months and I had already closed and re-opened it several time today.

Asked by raiderleader2004 2 izinyanga ezidlule

Answered by raiderleader2004 2 izinyanga ezidlule

  • Kusonjululiwe

Your browser is being managed by your organization.

Hi, Please advise how to remove, disable, delete, block the new added "Your browser is being managed by your organization." to my Settings page. I'm home user .Also Pleas… (funda kabanzi)

Hi, Please advise how to remove, disable, delete, block the new added "Your browser is being managed by your organization." to my Settings page. I'm home user .Also Please know that this is generating "FALSE FINGERPRINT CERTIFICATES" thank you

Asked by K C 2 izinyanga ezidlule

Answered by K C 2 izinyanga ezidlule

  • Kusonjululiwe

Puzzle Piece Icon is Missing

The puzzle piece icon is not on the toolbar. Neither is it shown in the customize toolbar dialog. I have reset the toolbar to default, rebooted Windows 11 and removed &… (funda kabanzi)

The puzzle piece icon is not on the toolbar. Neither is it shown in the customize toolbar dialog. I have reset the toolbar to default, rebooted Windows 11 and removed & reinstalled Firefox 120.0.1 (64 bit). Those did not work. How can I restore the puzzle piece icon to the toolbar?

Asked by br5491 2 izinyanga ezidlule

Answered by cor-el 2 izinyanga ezidlule