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Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (funda kabanzi)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 4 izinyanga ezidlule

Last reply by pixiegurrl 1 ihora elidlule

Firefox creating desktop shortcut after update

Firefox is creating a shortcut in the C:\Users\Public\Desktop folder after updating itself. I've tried to find something similar in Firefox with no luck. Googling the is… (funda kabanzi)

Firefox is creating a shortcut in the C:\Users\Public\Desktop folder after updating itself.

I've tried to find something similar in Firefox with no luck. Googling the issue just comes up with manually deleting the shortcut in that folder to get rid of it. which of course works i just don't want it to ever appear in the first place.

How can I disable this "feature"?

Asked by antares.xzaiver 2 emasontweni adlule

Some add-ons need re-enabling after every start

Ever since a few weeks ago, some of my add-ons as well as every new add-on I added after that are unavailable at the start of Firefox. I then have to click into the appli… (funda kabanzi)

Ever since a few weeks ago, some of my add-ons as well as every new add-on I added after that are unavailable at the start of Firefox. I then have to click into the application menu, click on the warning message for that add-on and enable it again. Since this is quite tedious and frustrating, I tried looking online for any info. I tried updating everything, disabling and enabling manually and removed and re-added some if the add-ons that cause issues.

I am loath to set up a fresh profile or reset all add-ons as that would cost a lot of time to configure everything again. In hopes of a solution that avoids that I am asking here now.

Asked by bdns1 3 izinyanga ezidlule

Last reply by bjsantos 5 ezinsukwini ezidlule

PDF viewing not displaying correctly

On the newest firefox update on Windows PC My PDF reading has been not displaying PDFs correctly on Firefox I tested on other PDF views and they work as normal (All image… (funda kabanzi)

On the newest firefox update on Windows PC My PDF reading has been not displaying PDFs correctly on Firefox I tested on other PDF views and they work as normal (All images are normally white with black text PDFs) Sometimes it displays nothing at all (as seen in Image 1) Some pages will display correctly but the rest won't (as seen in Image 2) Some pages will display text but strangely (as seen in Image 3) It does flash white sometimes while scrolling but it still doesn't show text

Asked by TestAccount 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

Old Firefox process still running in background

I am having an issue with an old firefox process in the background but I don't see one. I need to remove it before I can run the new install copy of firefox 64bit. Any … (funda kabanzi)

I am having an issue with an old firefox process in the background but I don't see one. I need to remove it before I can run the new install copy of firefox 64bit. Any suggestions to resolving my issue.

Asked by hankins7 3 izinyanga ezidlule

Last reply by markwarner22 3 izinyanga ezidlule

Ad Blocker.

I used Ad Blocker but when I go to the Daily Mail web site, I can't get access and I get the message that I'm using Ad Blocker. I have removed this app but I'm still gett… (funda kabanzi)

I used Ad Blocker but when I go to the Daily Mail web site, I can't get access and I get the message that I'm using Ad Blocker. I have removed this app but I'm still getting the stupid message preventing me from reading the Daily Mail. Help please.

Asked by rallytaff 3 izinyanga ezidlule

Last reply by ThePillenwerfer 3 izinyanga ezidlule

what happened to separate search window in address bar option?????

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then aft… (funda kabanzi)

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then after an update, it wasn't. WHY WHY WHY????? Is there any way for me to put it back? I hate using the address bar to search! Unless I open a new tab or window, regaining control of the prior tab/window is difficult.

Asked by garythomas452 4 izinyanga ezidlule

Last reply by cor-el 4 izinyanga ezidlule

New AI Side Bar

I have used Firefox for longer than I care to remember and have never had any problem with it but this morning I switched on my PC and a new AI side bar has appeard on th… (funda kabanzi)

I have used Firefox for longer than I care to remember and have never had any problem with it but this morning I switched on my PC and a new AI side bar has appeard on the left and I don't want it. Can you please make it so we can remove it and looking around the internet, I know I'm not the only one with this opinion.

Asked by wellseyuk 2 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 2 izinyanga ezidlule

Firefox needs to stop with this update notification prompt that is every few hours, cant seem to deactivate this

Hi, using Mac OS. Have tried the about:config set the auto update configs to false, still it keeps prompting every day or a few hours . There is also a timer setting. T… (funda kabanzi)

Hi, using Mac OS. Have tried the about:config set the auto update configs to false, still it keeps prompting every day or a few hours . There is also a timer setting. They dont seem to work, and these update notifications are very irritating, keep popping up every 8 hours or so.

Not sure the necessity for these incessive updates every day or hours, it uses a lot of system resources and hdd space, can Firefox put back the option when we can just tick 'update only when we want them' , in these, no background timer required they use system resources and there are many of us do not want them.

Asked by kawadoc25211 2 izinyanga ezidlule

Last reply by burjet 2 emasontweni adlule

Firefox request password to install helper tool but will not launch

I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to… (funda kabanzi)

I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to launch she receives a request for a username and password to install a Helper Tool. She is an admin on her machine and enters her credentials. The message closes and nothing happens. When attempting to launch again the same thing happens. This is not happening with our other 100 Macs who have the same Firefox version and others who have the same OS.

Is anyone able to tell me why this is happening or how to fix? Any assistance is very much appreciated.

The below troubleshooting steps have been done:

Uninstalled and reinstalled Firefox

Updated the OS to 15.0.1

Disabled the Master Password on Firefox through a Mac Profile

Checked if there was a Firefox file under /Library/PrivlegedHelperTools

Granted Full Disk Access to Firefox under System Settings

Asked by James Boscana 2 izinyanga ezidlule

Last reply by James Boscana 1 inyanga edlule

firefox wont work after windows 11 updates complete

i am running windows 11 after windows updates, my firefox will open but the search bar does not open and i cannot use it i uninstalled and reinstalled firefox i went t… (funda kabanzi)

i am running windows 11

after windows updates, my firefox will open but the search bar does not open and i cannot use it

i uninstalled and reinstalled firefox

i went to settings to make it my default browser

no help

Asked by Mike Roe 1 usuku oludlule

Mozilla Firefox New Updates Changed Default Language

After updating Mozilla Firefox to the latest version, it changed the default language from English (US) to German (DE) although English (US) is currently selected as the … (funda kabanzi)

After updating Mozilla Firefox to the latest version, it changed the default language from English (US) to German (DE) although English (US) is currently selected as the default language. It will not change back to English (US)

Asked by SurfRBtm 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Bookmarks toolbar keeps disappearing

After recent update bookmarks disappeared. When I restore them and then close firefox developer edition the bookmarks toolbar is gone again. It seems like a bug in that r… (funda kabanzi)

After recent update bookmarks disappeared. When I restore them and then close firefox developer edition the bookmarks toolbar is gone again. It seems like a bug in that recent update. Please advise.

Asked by Jan 4 izinyanga ezidlule

Last reply by 锐冰龙 SharpIce 4 izinyanga ezidlule

Updated yesterday, and now I can't use it at all!

Yesterday, I installed whatever the current version is for Windows 11. At some point after that, it hung. It wouldn't close, even after doing End Task in task manager, no… (funda kabanzi)

Yesterday, I installed whatever the current version is for Windows 11. At some point after that, it hung. It wouldn't close, even after doing End Task in task manager, nor shutting down the PC.

When I try to start it, it tells me "Firefox is already running, but not responding. The old Firefox process must be closed to open a new window."

Go to task manager, but the only thing I see related to Firefox is under Details pane. Shows a PID but I can't kill it even using the taskkill command as admin:

C:\Windows\System32>taskkill /im "firefox.exe" /t /f SUCCESS: The process with PID 24344 (child process of PID 19568) has been terminated. SUCCESS: The process with PID 15724 (child process of PID 19568) has been terminated. ERROR: The process with PID 32008 (child process of PID 8260) could not be terminated. Reason: There is no running instance of the task. SUCCESS: The process with PID 19568 (child process of PID 20576) has been terminated.

The PID noted above shows a location of C:\Program Files\Mozilla Firefox\tobedeleted, but if I try to delete it (or any other tmp files with yesterday's date), it says they're open in Firefox and won't let me.

Attempted uninstall and reinstall. Same issues as above. Firefox is now unable to be used. I have a ton of bookmarks that I haven't backed up recently by the way. I do NOT want to lose them.

Asked by Laura M 4 izinyanga ezidlule

Last reply by Laura M 4 izinyanga ezidlule

PDF Legal Size Printing Problem

The most recent update to Firefox, on each of our four Windows 10 systems, has a new glitch when printing PDF files. The particular files we're trying to print are in LEG… (funda kabanzi)

The most recent update to Firefox, on each of our four Windows 10 systems, has a new glitch when printing PDF files. The particular files we're trying to print are in LEGAL SIZE format, and Firefox is compressing the text into a size that only uses half the page. This is true whether or not we select LEGAL SIZE in the printing interface, and regardless of the "Scale" setting. We had to switch over to printing these files with Adobe Acrobat, which worked fine.

Asked by Anan 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule

Nordpass for Firefox Premium

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass". Whe… (funda kabanzi)

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass".

When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"

So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'. Nordpass has acknowledged this by email: Quote : "Thank you for your purchase Here are the details of your order. Item  : NordPass: 2-year subscription Price : £29.43/2 years VAT 20% - £5.89 Total: £35.32/2 years"

In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' ! I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on ! I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed ! I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !

Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me. Either way, I'm sending this message to BOTH.

I've now given up trying to do it unaided. PLEASE, could someone advise me how I can get my extension !! If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.

I'm waiting eagerly to get this sorted. Regards, Ivor Mitackis

Asked by Ivor 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 izinyanga ezidlule