I-Firefox Community Forum

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox.

Description of issue: When I switch between (or drag) tabs in a Firefox window, the whole window becomes unresponsive, with the last tab I was switching from still in front. Often the contents of the window start to flash (disappear and reappear, leaving a black backgground) every 2 seconds. I can drag the window around, scroll, minimize it, but it is impossible to give any input in any tab. The only action somewhat possible to do inside the window is bring other tabs in front, it is still quite hard for the input to register, and if it does, it takes 10+ seconds. The issue goes away if I close the specific Firefox window, or if I manage to select and drag one tab out of the frozen window into its own new window. Then everything works as intended, like nothing ever happened.

I can reliably cause the freeze-up in a short time by holding CTRL+TAB and drag one tab to change the order while firefox cycles through the tabs in the open window.

While the window is frozen, the rest of the desktop is responsive as normal, even other Firefox windows. If I try to interact with the frozen window I can rarely see spikes of CPU usage. RAM stays at normal usage levels, far from being full.

What I have tried so far that has had no effect on the appearance of the issue:

1) Disabling all extensions i have

2) Run in troubleshooting mode

2) "Create a new places database" as suggested [https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_fi...]

3) Disabled hardware acceleration

4) Creaing a new firefox user profile

5) Use "Refresh Firefox" from the troubleshooting page

6) Use the Flatpak version of firefox

7) Reinstall firefox

Here is my system information

here

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other apps are crashing too.

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report.

So I have fired up firefox again to find only a single page opens up, I have lost probably 16+ pages with multiple tabs on each, been like that for months, I have 32GB memory so there is normally no issues or slowness. However after the crash, even though only a single firefox page is open, windows task manager shows Firefox (20) and if I expand the task, I can see each firefox is taking lots of memory.

So it looks like the old session pages/tabs are still there somewhere but not accessible, I would like to get them back if possible. I went through reseting it to default, disabling the add ons etc but nothing has worked.

Firefox tabs start crashing all of a sudden and won't stop crashing, until BSOD happens.

In my case it caused PFN List Corrupt Blue screen error.

How can I identify the real reason for the crash of the tabs, leading to the crash of the system?

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager could not be verified for use in Firefox and has been disabled. "

Some searches in the forums suggest that that this can be caused my a certificate at Mozilla expiring, I seem to be the only one with this issue at the moment. All of my Add-ons came through the Mozilla store .

I am using version 123.0.1 (64-bit) on OpenSUSE Leap 15.5, and as far as I can see all of my updates are current (and from the official sources.)

What should I do next? I expect I need to wait for a certificate update or something at Mozilla, but if/when that happens how do I verify it did and re-enable my add-ons?

In Google Drive I cannot download a Google Drive Folder which is owned or shared with me. I get the error message Download failed/Zip failed. When I sign into Google Drive, I get a "There were some problems loading your apps" notification pop-up.

I have tried the same action in another browser (Edge) and it works. In firefox I have to resort to going inside the folder and downloading each file individually, which is painstakingly time-consuming.

Things that I have tried and it still failed to work:

• Restarting computer
• Different internet connection
• Cleared cache and cookies
• Delete all history and site settings
• Disabling adblock
• Disabling all extenstions and restarting browser
• Turn of ETP (Enhanced tracking protection)
• Switching strict protection in cookie settings to standard
• Adding cross-site cookies exceptions for google.com, https://googleusercontent.com, https://drive.google.com
• Logging out of Google, clearing cache and cookies, and signing back into account

Firefox browser 120.0.1 (64-bit) Windows 11

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

Had it yesterday, happened this morning after the restart and just NOW, when I entered 6 lousy tabs, and they are NOT in the recently closed list either.. wups, gone, no tabs, setting has a check mark on open previous windows and tabs. Within 24 hours, lost the tabs three times with a non reported crash and Firefox closing itself with no warning.

I honestly do not think I am responsible to keep a backup of my browser history, I expect a browser to do that. I switched from Opera to Firefox not to long ago.. even Opera is a security risk.. at least it doesn't delete your tabs just for fun.

Very simple.. that happens once more and i am OFF this browser....

TO MOZILLA DEVELOPERS

In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in the settings that doesn't do anything - FIREFOX is still using unacceptably HUGE amount of memory.

With just FOUR (4) tabs open in one window, in the Task Manager I can see 17 (!!!!!!) Firefox windows open using 830 MB of memory. The highest usage of all my apps including memory hungry media apps. It's using THREE times as much memory as my Adobe Audition processing edits of a 1.5 hr audio with several clips.

This is insane!! You have gone crazy with caching to the point of making this browser unusable.

It's freezing up and crashing my Audition so before I work in it I must shut Firefox down completely - and I work on a powerful tower PC designed for media.

If you don't seriously cut back on this insane caching for the sake of browsing speed IN THE NEXT UPDATE, I won't be using your browser at all, it's simple as that. I'm already migrating my bookmarks and setting up Chrome which uses about half the memory that Firefox does with the same tabs, and I suspect that many users will follow suit.

The workarounds you offer DO NOT WORK. Any app that uses more than 500 MB of memory at any give time on my computer - goes.

Recently, I have been unable to hold down backspace to delete multiple characters in certain text boxes in Firefox. Namely, in the EndeavorOS forum post text box, Google Docs, and the google search box. I am not experiencing this issue with any other app, and in chrome, with the same pages, the issue doesn’t occur. The issue also does not occur in the URL box or the forum post text box here. The issue still occurs in troubleshoot mode.

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

I'm a long time FF user. Version 121 works perfectly .

 Ever since 121.01 , updating breaks EVERYTHING.   Most of my add ons cant access their data, websites dont work, etc.  

 Not only that ,  but reverting to 121 does not help.   So the profile data itself is being trashed. 

 Restoring the full profile from a backup is successful, but only with version 121.   Any version beyond that breaks it. 

 I also tried a full delete and reinstall of Firefox, but that did not work.  Same problem.

 A full rebuild of all the add ons from scratch  might be my only option at this point if we cant figure out why this is happening.

Dear Support Team,

After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire height of the table is correct calculated.

This is a blocking point. I need assistance urgently.

Firefox 115.12esr slow to startup takes up to 10 second to load the first time now Firefox was fine in version 112.esr. to bad Firefox forces updates, even when the update make Firefox worse. https://snipboard.io/QF0ERT.jpg of course it works faster without extensions, that does not mean anything. I would reinstall the older version but Mozilla fixed so we cannot. I do not have time to reinstall all the extension so I am left with a useless Firefox. To bad Firefox does not allow reinstall of extension automatically, a reset of Firefox would also make Firefox useless; I am at a loss to how to continue to support Mozilla and not switch to another browser?

Do you (as a Mac user) experience the same or similar:

44 instances of FirefoxCP Isolated Web Content ranging from 60MB-918MB each, with 18 of them above 200MB and 5 of them above 400MB. I have 15 tabs open and in practical terms almost nothing else open on the computer (a brand new M3 silicon iMac). It has 8 GB of memory. I had similar experiences in the past, but never as bad as now. I do not know everybody else can live with this.

Is this how Firefox is designed to operate or is this a bug?

Thanks.

On bootup firefox opens a single window which says the following:

Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsing session. Select Restore Session to try again.

The restore function succeeds in restoring 6 windows from the prior session, but this notice keeps appearing on every bootup.

Here are a few relevant details from about: config

• browser.sessionstore.max_resumed_crashes (is set to 1)
• browser.sessionstore.resume_from_crash (is set to true)
• No 3rd party third party cleaning software
• Two extensions, tab stash and tree tabs
• There are no entries in about:crash for this event

Have been using Firefox from 2004 with 5-10 open windows which appear on bootup as they existed from the prior session. This is the first occurance of this error. Appreciate your support. Here are a few system details:

1.) 28gb ram 2.) Linux ~ LMDE 5 (Elsie) 3.) Firefox ESR 115.8 (oesr) 64 bit.

I am using Firefox 125 in Windows 11. And this just happens recently.

Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. The Firefox UI freezes (before the dropdown list of addresses is shown). The video/audio/other effects are still working, and from task manager, it does not cost more CPU/mem than usual. But it does not response to key press or mouse action. All I can do (that I know of) is killing the processes. The problem does not seem related to "current" webpage I am browsing. And I have not installed new addons for a few months.

Any idea what should I look into?

I gather there can be different kinds of screen flicker and many causes. My problem is with one particular website, https://www.yucatan.com.mx/ , and it didn't used to happen. When I open the site or pages in it, trying to scroll down just results in continuous, rapid flickering and no scrolling. I have to pull the scroll bar down just enough to get the page started, and then the mouse scroll wheel works. After looking at other people's similar issues, I have tried disabling smooth scrolling and the pop-up blocker. When I open the same site with a different browser and try to scroll down, I do see about two frames of flicker, but it's almost unnoticeable, and scrolling works OK. I restarted Firefox in troubleshooting mode and was able to get it to behave like that other browser at this site -- just a momentary flicker and no interference with scrolling. OK... where does that leave me? I can't use troubleshooting mode all the time. And it's just this one website that presents the problematic behavior. Thanks for your thoughts, -Rick