I-Firefox Community Forum

After a Windows 11 update, every time I play some video/sound and stop the playback, my whole computer audio doesn't work anymore. When I reset my computer, the audio comes back again. I tried using other browsers (Edge, Chrome, etc.) and other programs/applications, but this only happens in Firefox.

Any ideas on what can I do to solve this issue?

Basic information:

Firefox version: 133.0.3 (64-bits) Operation System: Microsoft Windows 11 Home Single Language OS Version: 10.0.26100 Compilation 26100 Computer Brand: Alienware m16 R2 Sound drivers: Realtek Semiconductor Corp. version 6.0.9738.1

Здравствуйте, у меня возникла проблема: пользуюсь браузером с компьютера, в какой то момент , каждый раз при закрытии окна все аккаунты на всех сайтах разлогиниваются. Приходится каждый раз везде снова авторизоваться. В чем может быть проблема? Где то капался в настройках, разрешал сохранение cookies но это так и не помогло, может быть я просто не все места нашёл и не везде передвинул бегунки.... Вроде в некоторых браузерах бывает такая настройка, специальная. Если она есть в фаер фоксе - скажите, пожалуйста, как её отключить? Если её нет - подскажите какие ещё могут быть варианты?

Пожалуйста дайте ответ с конкретными путями действий , или со скриншотами

Is there somebody to answer my questions please? For a first site, it is impossible to have the PDF document when clicking the button. For a second, when I click to the "buy tickets" button, it doesn't work. What's wrong with the Firefox navigator????????????? Thank you.

Having issues with my Bluetooth AirPods and sound in Firefox. The problem being there is no sound when the device is connected and watching a YouTube video for instance. Things went wonky after the recent update to 133.0.3. At first there was no sound period. Then somehow, not even sure how, I saw that Firefox was muted in Windows (11 Pro) settings. That's a mystery unto itself since I'd never previously gone to that area. Now that I have volume through external speakers working, audio through AirPods doesn't. Everything works fine using Edge and audio from music. I know the device is connected and when that is, it's the default for where sound comes from. Used the test thing and yup there is audio. Is there something I'm missing? There must be but I can't figure out what it is. Hopefully someone reading this can point me in the right direction of resolving this issue. Thank you in advance.

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Downloading updates -- 0 bytes" on 2 Windows 11 computers. Eventually, like a half an hour to an hour later, the update downloads and I can install the update. This has been going on for 2 months now. As a 20 plus year user of Mozilla and also a long-time financial contributor, this problem going on for 2 months is getting old. And yes, I have checked my antivirus and firewall. Is Mozilla aware of the problem and is there a solution?

The True Key extension from McAfee cannot be installed on Firefox. I have the latest updated version of Firefox 133.0.1 64 bit on my desktop Dell computer running Windows 11 Pro. When I try to install the True Key extension, a message pops up advising me that the extension cannot be installed due to a Firefox policy violation. I have reported the issue to McAfee for their action. Photo of the pop up message is attached.

Dear Mozilla Community/Support Team,

I am reaching out to report an issue with my <a href="https://chipotlmenu.com">Wesbite</a>, which is not functioning properly when accessed through Firefox.

The website operates flawlessly on other browsers such as Chrome, Microsoft Edge, and Safari. However, on Firefox, I have noticed slow loading times, broken images and layout inconsistencies

This issue negatively impacts the user experience for visitors accessing the site through Firefox, which is a critical concern for me. I kindly request your guidance on diagnosing and resolving the problem. Please let me know if you need additional details or technical information to help investigate further.

Thank you for your time and assistance. I appreciate the dedication of the Mozilla team in supporting website compatibility and look forward to your response.

Best regards, Lily Floori Lilyfloori@gmail.com Owner, Chipotlmenu.com

Hallo everyone,

after many hours of Google search and trying many changes in the "about:config" section im done with things to try so my last chance is here.

The problem i have is that videos dont play if i mouseover the firefox window or tab i.E. on the windows taskbar. The video will only start to play if i click on the window/tab and that window/tab is the "active" one im looking at.

It worked fine before but some firefox update f***ed this up (and yes the official firefox updates are the only thing that changed), no i dont know which update it was because i didnt recognize the problem right away.

The autoplay option is set to allow media and audio.

The weird thing is that when i open a video in the vlc player and do the mouseover, everything works just fine. So my conclusion is that some setting was messed up on the new firefox version.

Some data of my pc, everything is updated: - Windows 11 Pro - CPU is AMD Ryzen 7 5800X3D 3,4GHz - GPU is AMD Radeon RX 7900XT - RAM is 32GB DDR4 CL16 - Internet is wired connection with 250K speed - Firefox Version is 137.0.1

Sorry for my bad english and thank you in advance.

Suddenly cannot access my bellsouth.net email account. However, I have no problems when using the Brave site. Any non-snarky suggestions to regain access using Firefox?

Hello Mozilla Support Team,

I have been using Firefox for a long time, and recently I upgraded my Windows system. Before the upgrade, I had set Firefox to open PDFs directly in a PDF Reader other than Firefox’s built-in PDF viewer, and it worked perfectly. However, after the upgrade, Firefox now shows the "Opening when completed" message and opens PDFs slowly, instead of opening them immediately in my chosen PDF Reader.

I have checked the settings, cleared the cache, refreshed Firefox, and even tested with other software, but the issue persists. The settings for handling PDFs are still the same, but they don't seem to work as they used to.

Can you please assist me in resolving this issue? Any help would be much appreciated.

Thank you

I am unable to get access to my Gmail accounts. Every time I select a bookmark link to Google email I get server time out error pages. I have looked at Windows 10(64) Firewall settings and I do not find anything blocking Firefox from accessing the internet(Inbound or Outbound Rules) are set to allow. NordVPN is not set to block any program or connection. I have never seen anything block access to Google.com or any related pages within Google. HELP Please!

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You

I have had this issue for a couple weeks now with youtube. When running in a private tab it will frequently not accept input for something like 10 seconds at a time. Playback works totally fine, no real stuttering or lag in the video, but pressing pause will generally take significant time to actually pause. This is true of all other inputs including keyboard commands, clicking on links, right click, etc. It seems to have a rolling window where inputs are accepted because if I wait for clicking play to work I can also quickly change the volume or right click a link. It'll even accept the input if I'm in a different window (like if I hit play then click over to my second monitor). This doesn't seem to happen in a normal window, only private. All other firefox tabs work totally fine with none of this lag, nor do I see any other issues on my computer. I haven't noticed any spikes in hardware usage nor am I using anywhere near all of my PC's resources.

I'm only running 2 extensions I think would interfere here (ublock origin and enhancer for youtube) and I've tried running with them disabled to no effect. All my extensions are up to date, as are my browser and OS, this has persisted through restarts (though it seems to take some time to come into effect after a restart). I've tried disabling hardware acceleration and clearing the cache.

So yeah, no idea what's wrong. It's not like unusable, just really annoying. Thanks to anyone that helps.

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development.

Your response Number 2 If you are referring to this Extension https://addons.mozilla.org/firefox/addon/video-downloadhelper/ Look on the left side for the Support site link in the more information panel. It leads to https://github.com/aclap-dev/video-downloadhelper/discussions

My question is addressed once again, "Third attempt?" Please give a direct reply. Firefox should have the contact information since you permitted it to be part of your browser extension.

Back to my original question posted here once again Recently, the video downloader helper stopped working with videos of YouTube links. The video downloader helper on the Firefox window is grey, meaning inactive. I tried using a video from a LinkedIn web page and was able to download it. Any suggestion? I recently purchased the license for a video downloader helper. Thanks Arvind [edited email from community support forum]

I want to reset the password from another platform but I'm not receiving there resetting code that's the problem I try to sign using my password but the password refuse to be signed so I want to reset that password but I'm not receiving there notification code

This is what I got from the folks at deviantart.com

'S (DeviantArt) March 12, 2025 12:03 PM (UTC-07:00) Hey!

Thanks for reaching out.

It appears that there has been an update with the Firefox browser that may be affecting your autofill for logging in to different websites.

Please reach back out if you have any other questions that we can assist you with.

Best, S | DeviantArt'

Now, it seems to ONLY affect deviantart.com I can't get past entering my user name and when I do, by actually typing in my user name, it says the password is bad.

NOW, If I type over what shows as my user name, then it allows me to get to the password, if I type the password in over the dots, it lets me in.

Microsoft Edge works just fine with the saved passwords.

BUT I prefer to use Firefox Browser for nearly everything.

I would appreciate whatever help or suggestions someone may provide to an irksome problem that only happens in my preferred browser, Firefox. I've attached an image below of a page from a local grocery store. Like most stores these days, it is possible to search within that store and its web site for specific items and prices, etc. It works in at least two other browsers I've tried but not in Firefox so a setting, I'm guessing, has been changed within Firefox in the last few months (because this problem did not occur before then).

As you see in the image, I've inserted an item to find its price; and nothing happens. Before, on Firefox, and now with other browsers, I would get a display of all relevant products, prices, quantities, sales and discounts, etc.

What Firefox setting do I need to change so this information will show up again?

I have Firefox version 137.0.2 on this system running Windows 10 Version 22H2 (OS Build 19045.5737).

Sorry for my ignorance; and thanks again for whatever help anyone can offer.

Opening PDFs automatically with Firefox and, without any changes I might make, saving them with the download function in Firefox, actually ruins the functionality and data entry function of that file. Specifically this happens with PDF files downloaded from the (not all that amusing) PDFs from the FINCEN, (US Financial Crimes Enforcement Network). I do not see why and how Firefox thinks it is allowed to change files that are simply downloaded and saved on Firefox.

In other words, it seems that Firefox strips away certain "permissions" and/or "functions" (like built-in lookup, menu or choice boxes). This means that the file so downloaded via Firefox can no longer be used to properly fill in data, or to look up and choose data items within the file. (I see many times that ANYTHING having to do with "permissions" tends to be an intractable and unsolvable problem for software makers & experts, so, if you do not know right away how to solve the problem, it will probably take you several years to figure this out.)

The PDF in question is created by a government agency. If you have ever dealt with a government agency, then you know that they act sort of like Adobe or Microsoft: "They don't respond, or they do respond & say they do not understand, and if they understand, they are either unwilling or unable to fix the problem."

If there is a switch or option within Firefox, which lets me tell Firefox "Save this file exactly like it is received, nothing added or removed!", that would be nice. I just have not found such an option yet, and it would be nice if it might get provided someday.

I will share my browser data, but I am sort of convinced that a detailed question like mine will not be addressed within that shared data.

For several days I'm not able to log in at Facebook. Without login I can easily open Facebook from results via Google searches. The problem are seen when I try to log in using latest Firefox. Can log in via Chrome and Edge. Tried to disable all extensions but the problem persist. Using Samsung Browser in tablet works fine as well.

See attachment, where error is illustrated. It says: This page is not avaible right now. It is caused by a technical issue and we are working on a solution. Try to reload the page

Hope for some help here....

Hi, I'm running into an issue where when I download a CSV-file from a website it's downloading as a pdf when it should be downloading as a csv. If I after the download rename the file back to the csv-extension, I can open it in Excel. Any ideas? I run Linux on my laptop.