I-Firefox Community Forum

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access to my email account. Is it possible to recover the password from before it was overwritten with a new one? I have no other way to get to my email, it was created long time ago and I had no backup email connected to it. You are my only hope to recover it- I checked all other options. Please help my case. Thank you for your time dear support grand master.

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs me out of my Google accounts. This happens only with Google accounts, as I'm still logged into other accounts.

I cannot change my email address to my new email address.

When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."

My new email address is: [edited] @gmail.com My old email address is [edited] @aol.com

I no longer have access to my old email address [edited] @aol.com which changed years ago.

I have never had any identity confusion with my current gmail address, [edited] @gmail.com

This situation may have happened from my previous attempts to update my primary email address. Could you send me a verification code to [edited] @gmail.com so that I can resolve this situation?

Thank you.

David Durand cell [edited phone# and email from public community support forum]

Norton recently issued a major update to their Norton 360 software. Since then the passwords that I saved in Firefox's password manager do not work. I go to the webpage and the passwords simply do not show up and cannot be used. Did Norton suddenly block the Firefox password and sign in function? Call me Puzzled.

I have been using Firefox for years. Currently using 131.0.2 on Windows 10 Pro. Never had a problem with Bitwarden auto filling useernames and passwords to login to a website. Now I have to copy and paste each one. I appreciate using Firefox but this new incompatibility with Bitwarden is a deal breaker. I've tried going thru the menus and help forums and have found nothing to allow Bitwarden to auto fill passwords. I'll move everything over to Microsoft Edge where Bitwarden auto fills the same way Firefox has done until recently.

My usernames and passwords are both saved on firefox. On certain websites, like reddit, the option to autofill only appears when I click on the password box, not the username box, and it only fills out the password. This happens both on windows and android.

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo email accounts I get a popup window (see attached screen-print) saying that Windows Security wants to make sure it's me and that "This request comes from Firefox, published by Mozilla Corporation. Insert your security key into the USB port." Then I have to click the "Cancel" button, click "Try signing in another way" link and I can then sign in as I use to with my 1Password stored password.

These extra steps that are now required to sign-in to my Yahoo email accounts is very annoying and frustrating.

Hi, I sent an email with the question of, How can I change my Master password without loosing all my passwords and user Id's etc. I can't remember my Master password and I read where it said I would loose all of my info, so how do I delete my Master password or change it and not loose everything? Please, let me know, because I'm really having a hard time with this issue. Thank you very much, Faith

I enter the primary password for saved password when starting FF as prompted. It takes password fine and works just fine on sites just as designed and has worked for years. Lately last couple weeks since last update to 132.0.1 I notice a change. I didn't notice before this update. When starting Firefox it asks for primary password which is normal, I enter it and all is fine. I can go to sites and all works fine, passwords and user id are entered when prompted. However, later in the day when I go to a site wanting password, I get the prompt to enter primary password again. That never use to happen, once I entered the primary password, it didn't prompt again unless Firefox was restarted. Has anyone else seen this? Maybe it started and I just didn't notice some time ago. I know it wasn't that long ago the primary password prompt didn't have the little eye so you could see what you typed. I liked that, because FF for whatever reason wasn't always realizing I had the shift key pressed. Now with the eyeball I can see that it doesn't have what I typed, but that is not the problem I am asking about. Below is what Mozilla says about primary password:

Important: After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords. This also applies if you want to add, remove or show a password.

It looks like with this new version of Firefox I have to load my saved password file every time I start the browser, and even after doing the reload some of the passwords don't work forcing me to change them, and I would have to do another password save, but if I forget to do it and close the browser all the passwords are delete. I did not have this problem prior to this new install.

Also I prefer to use Firefox as a browser I feel it is way better than Edge and Chrome even though it doesn't work one a two websites I need to use. one only works on chrome the other only works on edge.

Let me know if you need other information.

Stephen Richards [edited emails from public community support forum]

Recently, when I try to log into my amazon account, when I get to the password prompt, a window pops up from Defender saying firefox asked it to request a PIN. I close this window and proceed with any problem. How can I stop this annoying, useless action?

I use Firefox as my primary browser. I have always been able to sign in with Google Nest without any problem. I always entered my user name and then my password and I would be logged into my Nest account.

But now I click on my Google account (https://home.nest.com/login/) and then I click on Nest/Sign in/Sign in with Google. Then I just loop around between the two Google pages.

This started a few days ago. I can't figure it out so now I use Chrome or Safari. But I'd much rather use Firefox. Any ideas? Any help is very much appreciated.

Thanks, John

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my account. Can I get a call at [edited phone# from public community support forum]. Name Paul Yoshida.

This goes back to an issue dating back to version 132 and a previous issue.

Since version 132, if I go in and delete individual cookies via the "Settings", "Privacy and Security" "Cookies and Site Data" and "Manage Data", for any website I've visited, I am repeatedly asked to reenter my primary password. Even if the individual website cookies I delete are for websites that I do not have a password for.

Highly annoying and never used to happen until the version 132 update, and all subsequent updates.

Why does this happen and if it's intentional, is there some rationale for it?

Thanks,

Dan

Somehow, my sign-in on Coinbase is now asking for me to insert a USB device into my computer as a passkey, and that is there because of Mozilla Firefox. I tried a couple weeks ago to sign in, after my phone was broken, and in the process this new way of requiring me to have some USB device came about, now I cannot log into my Coinbase account, cannot buy or sell, do anything because Mozilla is requiring me to use a non-existent USB drive with a digital passkey. I cannot call and talk to Coinbase, and I have no idea how to reach Mozilla to cancel this either.