Kukhonjiswa imibuzo ethegiwe:

Firefox has ceased to run and will not re-install

I have been a long time user of FF and have been puzzled by it's recent failure (to both start, and subsequently re-install) For the last 18 months I have been running Wi… (funda kabanzi)

I have been a long time user of FF and have been puzzled by it's recent failure (to both start, and subsequently re-install) For the last 18 months I have been running Win 12 without problems. That is until last week, when I can only assume the Tuesday udates ( MS) has created havoc. I would appreciate any assistance as I am not fond of MS Edge, or Google Chrome. Dave Hickman.

Kusonjululiwe Okugcinwe kunqolobane 7 99

Problem with Firefox reinstall

my wife's copy of Firefox picked up a virus. After trying several other things, I saved the profile, uninstalled FF, and installed the latest version. But when I tried s… (funda kabanzi)

my wife's copy of Firefox picked up a virus. After trying several other things, I saved the profile, uninstalled FF, and installed the latest version. But when I tried starting FF I got an error message: Your Frefox profile cannot be loaded. It may be missing or inaccessible.

Okugcinwe kunqolobane 7 145

Trying to diagnose Firefox issues.

Hi, I have been experiencing issues lately with Firefox. Attempting to install it often comes up with errors suggesting file corruption but I eventually got it to install… (funda kabanzi)

Hi, I have been experiencing issues lately with Firefox. Attempting to install it often comes up with errors suggesting file corruption but I eventually got it to install. However, now it crashes as soon as I open it and in the past before a system reboot on my PC, Firefox tabs crashed very often. I'm trying to diagnose the issue. I have completely uninstalled and reinstalled Firefox multiple times.

As my laptop is currently experiencing other issues, if there's a specific driver that is causing trouble, it'd be great to figure out what's wrong and what is causing Firefox to not function.

My specs are: Asus Rog Strix G614JIR - (GPU: 4070RTX, CPU: IntelCore i9, SSD 1TB, 32GB RAM).

I have attached the most recent crash. Any help is much appreciated. Thanks.

Kusonjululiwe Okugcinwe kunqolobane 6 99

Debian installation instructions are wrong

Hello, the official mozilla page instructions for how to download Firefox for Linux (Debian 13) is wrong, it fails on Step 3 saying that the key verification is incorrect… (funda kabanzi)

Hello, the official mozilla page instructions for how to download Firefox for Linux (Debian 13) is wrong, it fails on Step 3 saying that the key verification is incorrect thus I have not tried the steps after 3.

I know Debian 13 comes with Firefox ESR but from my research this is packaged and maintained by Debian, I would prefer it if all my eggs were not in one basket and I actually had the real source maintainer updating my browser aka Mozilla.

I don't know what else to say, it is just incorrectly written or something, because Brave Browsers installation instructions are SOO much better and simpler, super easy works 10/10 times, and it's way fewer commands.

Please help, thanks!

Open 5 69

Extreme clean re-installation

How do I reinstall Firefox FROM SCRATCH when older settings (but not the .exe itself) is still on a Windows PC? Will deleting all entries in Windows Registry fix it? Bac… (funda kabanzi)

How do I reinstall Firefox FROM SCRATCH when older settings (but not the .exe itself) is still on a Windows PC? Will deleting all entries in Windows Registry fix it?

Background is that I switched Sata cables for some hard drives (for an unrelated experiment), of which one contained the Firefox installation on D:. Then I ran Firefox, and somehow it seemed to work and I also was promted to install an update which I did. After some days I switched back Sata cables. Now I cannot uninstall old instances of Firefox that I can see in Win Settings -> Apps. Worse, I cannot install Firefox anywhere AND also make Firefox running without a crash after a few seconds. To remove all info in registry and hard drives might be the way to solve this?

Okugcinwe kunqolobane 4 109

Install failing on Windows 11 Pro with ARM CPU

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) O… (funda kabanzi)

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU. Everytime I try and install Firefox, which is probably over 10 tries by now, it fails with generic errors. I have tried cleaning everything Firefox related off the PC before subsequent attempts and still get the same errors. I am including a screenshot of what I see shortly after starting the install process.

Okugcinwe kunqolobane 4 104

I can't use firefox on my computer anymore.

I am not able to use Mozilla Firefox on my computer. It's the only browser I have been using. When I tried logging in today, I got a pop up the said: 147.0.1 is not compa… (funda kabanzi)

I am not able to use Mozilla Firefox on my computer. It's the only browser I have been using. When I tried logging in today, I got a pop up the said: 147.0.1 is not compatible with min version 147.0, max version 147.0. Try to reinstall. I reinstalled but no luck. Please help. I need my bookmarks.

Open 3 66

installing on Debian

I’m trying to install the latest version of Firefox on Debian, as described at https://support.mozilla.org/en-US/kb/install-firefox-linux#w_install-firefox-deb-package-fo… (funda kabanzi)

I’m trying to install the latest version of Firefox on Debian, as described at https://support.mozilla.org/en-US/kb/install-firefox-linux#w_install-firefox-deb-package-for-debian-based-distributions. I’ve tried twice, several days apart, but both times things fail at the third step, with the fingerprint not matching. Can I do anything besides try again later? I’m using Firefox ESR, as packaged by Debian, in the meantime.

Okugcinwe kunqolobane 3 194

Running 52.9.0esr on Windows XP

I'm trying to install version 52.9.0 of Firefox on windows XP. The file available here does nothing when I run it. Windows doesn't show any dialogues or give errors. Noth… (funda kabanzi)

I'm trying to install version 52.9.0 of Firefox on windows XP. The file available here does nothing when I run it. Windows doesn't show any dialogues or give errors. Nothing happens. When I check on Taskar, I can see the CPU activity go up, but the installer doesn't appear as a process. This is where I'm downloading the setup file from: [http:// https://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win32/en-US https://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win32/en-US

Okugcinwe kunqolobane 3 301

Cannot install Firefox on my desktop

Hi Team, Hope you are doing well. I am not able to install firefox on my win 11 laptop Because of the error shown below. I tried to delete all temp files, I also, restart… (funda kabanzi)

Hi Team, Hope you are doing well. I am not able to install firefox on my win 11 laptop Because of the error shown below. I tried to delete all temp files, I also, restarted my laptop several times and I did the scan to check corrupted files too. Please advice on the further steps.

Thank you.

Okugcinwe kunqolobane 2 96

64 bit version uncompatible with my 32 bits PC

i have payed ma donation for Firexfox and reached to upload a Window 10 version but was unable to install it because it was a 64 bit and my pc is 32 bit. May i be refund … (funda kabanzi)

i have payed ma donation for Firexfox and reached to upload a Window 10 version but was unable to install it because it was a 64 bit and my pc is 32 bit.

May i be refund or can you send me the 32 bit version ?

Cordially.

Jean-Paul Rosselli [edited email from public support forum]

Kusonjululiwe Okugcinwe kunqolobane 2 59

Foxfire: Window 11 update?

It appears my Firefox system is operating under Windows 10, which creates an issue with my email because, currently I'm running the Windows 11 operating system!!!? Pleas… (funda kabanzi)

It appears my Firefox system is operating under Windows 10, which creates an issue with my email because, currently I'm running the Windows 11 operating system!!!?

 Please Note: 

(You successfully validated your device and signed in.

Here are the details:

Device: Windows 10 - Firefox

When: Jan 21, 2025 at 03:49 PM ET.)

  Is there a solution to this Problem?

Thanks, Ollie Moore

Okugcinwe kunqolobane 2 113

ChromeOS and firefox

[https://support.mozilla.org/en-US/kb/.../run-firefox-chromeos?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=desktop-browsers-chromebook&utm_con… (funda kabanzi)

[https://support.mozilla.org/en-US/kb/.../run-firefox-chromeos?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=desktop-browsers-chromebook&utm_content=seo]

I am trying to follow the guide linked to install Firefox on an older Chromebook. It looks like the device should be supported, as running the command cat /etc/os-release returns that it is version 10. When I get to step 4 and try and run that I get a permission denied error and later steps do not work.

I did try the Google play option on the Chromebook, it says the device is not supported.

Open 2 148