Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

my saved passwords are gone

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox accoun… (funda kabanzi)

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

Asked by redfoxole 2 iminyaka edlule

Last reply by dpt150v 1 unyaka odlule

  • Okugcinwe kunqolobane

Locked out of my Add-on Developer Account

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the… (funda kabanzi)

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

Asked by Luke 2 iminyaka edlule

Last reply by Amelia 1 unyaka odlule

  • Okugcinwe kunqolobane

Can not Remove Bookmark

Hi I Can not remove Bookmarks. I test all usual ways but nothing happened!i first i test manage Bookmarks and select delete but it did not work... then i made my own a… (funda kabanzi)

Hi I Can not remove Bookmarks. I test all usual ways but nothing happened!i first i test manage Bookmarks and select delete but it did not work... then i made my own account and nothing change... steal i can not delete bookmarks.

 Please help me. 

Thank you

Asked by elaheh_bahrami_99 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Losing internet connection

How do I keep Firefox from losing the internet connection just cause I don't want to close all the tabs I've had open the past week or so? I've tried clearing the cookie… (funda kabanzi)

How do I keep Firefox from losing the internet connection just cause I don't want to close all the tabs I've had open the past week or so? I've tried clearing the cookies, and then reloading my open tabs, but it ends up losing the connection, just the browser itself. Other browser still works. Completely closing all tabs and restarting Firefox gets it working again, but dare I reload the previous session again, open all the tabs (acts like it's going to work), but then loses connection.

Asked by markfleener 2 iminyaka edlule

Last reply by Iggy 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Replacing Firefox 78 for OS 10 El Capitan

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating… (funda kabanzi)

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating system, so now I can't use Firefox at all. How I do get the old version back?

Thank you, Lars

Asked by larsdrinkrow 2 iminyaka edlule

Answered by jscher2000 - Support Volunteer 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox get error when loginning into Godaddy Microsoft 365 account

I just downloaded and installed latest Firebox browser on Windows 10 64bit Pro system. I use to be able to log into my Godaddy Microsoft 365 account. Now I get the foll… (funda kabanzi)

I just downloaded and installed latest Firebox browser on Windows 10 64bit Pro system. I use to be able to log into my Godaddy Microsoft 365 account. Now I get the following:

===========================================

Your browser is a bit unusual...

Try disabling ad blockers and other extensions, enabling javascript, or using a different web browser.

===========================================

I turned off blocking, popup adds and still gets same error (I stopped Firefox and restart and same issue).

Please help. Fred Kuhlman

Asked by dagget2 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

getting back to Light background on "New Tab" page

For over a year (just over a year on this computer and a few more years on a different computer) I have had a custom theme at the top appearing from the file menu through… (funda kabanzi)

For over a year (just over a year on this computer and a few more years on a different computer) I have had a custom theme at the top appearing from the file menu through the address bar. The computers have also always had the New Tab menu being a light colored screen. I turn on the computer today, to find I guess Firefox updated last night? and completely got rid of the lightness of that page to make it dark, leaving me on the verge of a migraine every time I have to look at that thing.

How do I get rid of that dark page, back to the lighter version WITHOUT getting rid of my custom banner at the top? (yes I tried to use the light extension in theme and that gets rid of the banner and leaves me with a horrible white at the top which is just as big of an issue for me as all the black. I really need that like muted Tan back.)

Asked by emprusso 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

The 96.0 update has forced my background into Dark Mode

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a… (funda kabanzi)

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a setting, add on or update that can return this to normal. The theme I am using has not been updated in 2 years so I am fairly sure the update has caused this.

Asked by flippy12321207 2 iminyaka edlule

Answered by jscher2000 - Support Volunteer 2 iminyaka edlule

  • Okugcinwe kunqolobane

How to add new DoH server to TRR list

Hello, I'm working for a service provider and we added DoH support in our recursive resolver. I would like to include it in the TRR list. Is there a registration form for… (funda kabanzi)

Hello, I'm working for a service provider and we added DoH support in our recursive resolver. I would like to include it in the TRR list. Is there a registration form for this? Is there a contact person ?

Asked by amos3 2 iminyaka edlule

Last reply by angelgargas_2012 1 unyaka odlule

  • Okugcinwe kunqolobane

missing bar

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address … (funda kabanzi)

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address bar. for instance, mail, suddenlink, siebert, etc etc . How do i recover that?

Asked by georgebloom2000 2 iminyaka edlule

Last reply by georgebloom2000 2 iminyaka edlule

  • Okugcinwe kunqolobane

Print preview button is missing with Firefox again.

Tried to reset settings. Does not work. Went to about:config, than tab.mo / print.tab_modal.enabled set to false. Did this method before and it worked. Now this method do… (funda kabanzi)

Tried to reset settings. Does not work. Went to about:config, than tab.mo / print.tab_modal.enabled set to false. Did this method before and it worked. Now this method does not work trying to get print preview back. Firefox is my web browser. I am in windows 8.1. Seems like Firefox did some updates again and now I can not get print preview back! WHY DOES NOT FIREFOX LEAVE WILL ENOUGH ALONE WHEN THEY HAVE SOMETHING GOOD? Bring back the old classic print preview button back and leave it. Now how can I get the old print preview button back???? Need help!! Thanks philm

Asked by marschall3 2 iminyaka edlule

Last reply by paul921 2 iminyaka edlule

  • Okugcinwe kunqolobane

Can't enrol into Two-Step Authentication

Good day, Really happy to see that mozilla is tightening up security. But unfortunately, I can't enroll into Two-Step Authentication everytime I enter code it's not bein… (funda kabanzi)

Good day,

Really happy to see that mozilla is tightening up security. But unfortunately, I can't enroll into Two-Step Authentication everytime I enter code it's not being accepted. I tried multiple android apps of those codes and non of them work for me.

Because of that, I lost access to addons.mozilla.com account, because system doesn't let me in without 2step auth enabled.

Any chance I can use yubikey's intead of those auth apps? or anything else I can do?

Asked by Stas 2 iminyaka edlule

Last reply by nzmusiclover2192 1 unyaka odlule

  • Okugcinwe kunqolobane

Preview images not showing on WaterFox

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web br… (funda kabanzi)

Online shopping using WaterFox (example screenshot attached) at Walmart & other websites, preview webpages are not showing images. However using Microsoft Edge web browser the preview images load just fine. (example screenshot attached) I disabled all extensions in WaterFox but it made no difference

I did explore the "knowledge base" but could not find a fix for the problem, but would welcome any help

you could send my way. Also have a problem on some web pages that use a "chat" application. Clicking on the "chat" link does not activate the chat window. However, there again, chat window opens fine in MS Edge. Thanks!

Asked by kkdj 2 iminyaka edlule

Last reply by kkdj 1 unyaka odlule

  • Okugcinwe kunqolobane

Why won't Mac Monterey allow me to store bookmarks

I can't get Firefox to store bookmarks on my Mac since I installed Monterey 12.0.1. I managed to find some instructions on your trouble shooting page but they do NOT work… (funda kabanzi)

I can't get Firefox to store bookmarks on my Mac since I installed Monterey 12.0.1. I managed to find some instructions on your trouble shooting page but they do NOT work. Hate to give you guys up, but unless y'all can help me fix this, I'll be moving on.

Asked by glendervin 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Profile Help. History. Bookmarks

Good afternoon Mozilla! Hope all is well. I wonder if you could please kindly help me. Major issue on my Director's laptop. He uses Firefox on a daily basis and has se… (funda kabanzi)

Good afternoon Mozilla!

Hope all is well.

I wonder if you could please kindly help me.

Major issue on my Director's laptop. He uses Firefox on a daily basis and has several bookmarks, history, etc... Also when he searches for an specific company/supplier (we have over 3000) they come up and once we are on said supplier's website the account logins are recognized enabling easy and pain-free access.

Since the major issue, Laptop had been refreshed (Microsoft Windows 10 - kept all files and apps and got rid of the explorer issue where any folder within the Laptop would crash after few seconds)... Even bringing back the old profile my director can no longer access history, nor bookmarks and when searching automatic login to supplier websites is no longer there...

I used a software called Veeam Agent to do an Image of his entire Laptop on the 10.02.2022. I would bring back the whole ISO image and hopefully things would go back to what it use to be (most likely the Folder/Explorer Issue would also come back)... however he insists in just getting Firefox going ON again...

I have created a new profile and imported/copied/pasted all info I found on Veeam... there where contents of Firefox under Profiles on Local and Roaming locations within the C Drive.

Also followed this... but it did not help...

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Can you please kindly help me? Kindest Regards Paulo

Asked by paulo29 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

setup home page

Close to quitting Firefox - too difficult to figure out how to set it up home page again especially after trying the support questions and pages. I don't speak nerd. … (funda kabanzi)

Close to quitting Firefox - too difficult to figure out how to set it up home page again especially after trying the support questions and pages. I don't speak nerd.

Asked by pat76 2 iminyaka edlule

Last reply by Bithiah 1 unyaka odlule

  • Okugcinwe kunqolobane

FIrefox Won't Stop Running in Admin Mode

Hello, When I launch Firefox, it pops up the "Allow Changes" window in admin mode. I never turned on Admin Mode and have no idea why it acts this way. It has from teh ve… (funda kabanzi)

Hello,

When I launch Firefox, it pops up the "Allow Changes" window in admin mode. I never turned on Admin Mode and have no idea why it acts this way. It has from teh very start after installation the first time.

I have tried the following: 1) Uninstall and reinstall - no change. 2) I have opened the Properties window and the "Run as Admin" check box IS NOT checked. When I then clicked on "Apply" I was told I needed to provide Admin info so when I clicked on that, it did nothing AND I have no idea what info I would provide. 3) I have tried changing my default browser from Firefox to Edge and back - no change.

What do I have to do to stop this?

Asked by donaldemaynard 1 unyaka odlule

Last reply by donaldemaynard 1 unyaka odlule