The webpage loads too slowly

Hi, I'm having some issues with Firefox. I'm opening a website (which I usually visit) even slower than with Tor at the same time. I'd love to know why and how to fix it.… (funda kabanzi)

Hi, I'm having some issues with Firefox. I'm opening a website (which I usually visit) even slower than with Tor at the same time. I'd love to know why and how to fix it.

Asked by mozilla687 10 amahora adlule

Last reply by jonzn4SUSE 1 umzuzu odlule

Extensions not working

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settin… (funda kabanzi)

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settings page, and there is no button to enable pinning to the top bar, so I can't access Lastpass at all in this way. Have updated Firefox to 134.0.2 and reinstalled the Last Pass extension but no change. Previously I have been able to pin Lastpass extension to the top bar next to the Download icon. Other icon that do work: Pocket, Download, Account, Noscript, Duckduckgo search, ABP and jigsaw piece. When will this get fixed pleased?

Asked by acflack 1 ihora elidlule

Last reply by jonzn4SUSE 16 imizuzu edlule

Firefox Will Not Start

Hi people, I have used Firefox for years but after the latest Microsoft Update it no longer starts or runs. Another product, Libre Office, also failed at the same time a… (funda kabanzi)

Hi people,

I have used Firefox for years but after the latest Microsoft Update it no longer starts or runs. Another product, Libre Office, also failed at the same time and I have been unable to resolve that problem either.

I have uninstalled Firefox, downloaded a fresh copy from the Mozilla website and reinstalled it a couple of times but when I click the desktop shortcut nothing happens. I can right click the shortcut and select the "run as administrator" command and something like the Firefox browser opens but all my shortcuts are out of date on it and the browser will not access anything on the net.

I also use Mozilla Thunderbird as my email providor and that is still functioning normally.

Is this some monkey business from Microsoft, a fault in Firefox or a fault somewhere in the inner workings of my computer?

Kindest regards, Colin Ballard, 23 January 2025

Asked by Colin b 4 amahora adlule

Last reply by TyDraniu 3 amahora adlule

Video downloadhelper add-on

Hi! i use video download helper a lot for my business. paid for premium not that long ago. I can't get it to work all of the sudden. there was an update a few days ago, m… (funda kabanzi)

Hi! i use video download helper a lot for my business. paid for premium not that long ago. I can't get it to work all of the sudden. there was an update a few days ago, maybe that's it? any help would be great!!! thank you!

Asked by Tiger Budbill 3 amahora adlule

Last reply by James 3 amahora adlule

potential Security risk

I am trying to log into the indian evisa (indianvisaonline.gov.in) website to print off an ETA (Electronic Travel Authorisation) and when logging into the site I am getti… (funda kabanzi)

I am trying to log into the indian evisa (indianvisaonline.gov.in) website to print off an ETA (Electronic Travel Authorisation) and when logging into the site I am getting a warning saying potential security risk ahead


Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to indianvisaonline.gov.in. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the web site, and there is nothing you can do to resolve it.

If you are on a corporate network or using antivirus software, you can reach out to the support teams for assistance. You can also notify the web site’s administrator about the problem.

I do not know what to do for the best

Asked by Deborah Burchell 13 amahora adlule

Last reply by Paul 5 amahora adlule

download helper

This used to work but now it showed as a faint icon in the above bar. I unpinned it but it doesn't show up in the overflow either now but still shows in installed app's.… (funda kabanzi)

This used to work but now it showed as a faint icon in the above bar. I unpinned it but it doesn't show up in the overflow either now but still shows in installed app's. I don't see a way to make this work. Any help would be appreciated. May uninstall and re-install firefox? Also, maybe uninstall extention but don't see where to do this. I have this on a PC Windows 11 Thanks

Asked by Alan Sedar 19 amahora adlule

Last reply by jscher2000 - Support Volunteer 7 amahora adlule

How Can i reach out tech support for Video down loader helper, listed and recommended on your browser

Dear Firefox Support Team, I hope this message finds you well. I am trying to contact the technical support team for the "Video Downloader Helper" extension, which is li… (funda kabanzi)

Dear Firefox Support Team,

I hope this message finds you well. I am trying to contact the technical support team for the "Video Downloader Helper" extension, which is listed and recommended on the Firefox browser. Unfortunately, I couldn’t find their contact information on your website.

Could you help me locate their support details or direct me to the appropriate resource? I would greatly appreciate your help in this matter.

Thank you for your time and assistance. Arvind Virmani

[edited emails from public]

Asked by arvindvirmani 10 amahora adlule

Last reply by jscher2000 - Support Volunteer 7 amahora adlule

Problem with Discord

Every time I try to get on Discourd I get a message that says An error occurred during a connection to discord.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR… (funda kabanzi)

Every time I try to get on Discourd I get a message that says An error occurred during a connection to discord.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Carrie Kube 17 amahora adlule

Last reply by jscher2000 - Support Volunteer 7 amahora adlule

email retention

I had to recently reset my account because Optus had a problem - with the new set up all works well except that now my emails dissapear after the inbox reaches 7 emails -… (funda kabanzi)

I had to recently reset my account because Optus had a problem - with the new set up all works well except that now my emails dissapear after the inbox reaches 7 emails - I know there is a setting somewhere to keep emails longer - can somebody help me find it please

Asked by unkbrunk 14 amahora adlule

Last reply by markwarner22 11 amahora adlule

Trying to activate and change payment details - NOW given up

Ive given up and dont have time to bugger around with this. ALL I want to do to update the payment option on my long term VPN account. Its NOT allowing me to, and YES Iv… (funda kabanzi)

Ive given up and dont have time to bugger around with this. ALL I want to do to update the payment option on my long term VPN account.

Its NOT allowing me to, and YES Ive googled and stuffed around online.

I NEED some to actually call me!

Phil Andrew [telephone number] ( Obviously New Zealand)

Asked by Phil Firefoxsync 13 amahora adlule

Last reply by Paul 13 amahora adlule

default browser

bold text My default browser changed and I can't reset it to firefox. Also, the firefox logo doesn't show when I open Firefox. bold text … (funda kabanzi)

bold text My default browser changed and I can't reset it to firefox. Also, the firefox logo doesn't show when I open Firefox. bold text

Asked by dthorv 14 amahora adlule

Last reply by cor-el 13 amahora adlule

How do I get the search bar and tabs at the top of my Firefox page back to white background with black print?

How do I get the tabs at the tob, search bar and icons back to a white backgroound with black print? I have trouble reading white print on a black background and when I … (funda kabanzi)

How do I get the tabs at the tob, search bar and icons back to a white backgroound with black print? I have trouble reading white print on a black background and when I switched to "inprivate" the background turned black with white print.

Asked by Deb 14 amahora adlule

Last reply by cor-el 13 amahora adlule