Can't sign in to Xfinity and it may be the browser

When I try to log into Xfinity to pay my bill I get this. Is it related to Firefox? Thought I'd ask you before I tried to work my way to a human at Xfinity Access Denied… (funda kabanzi)

When I try to log into Xfinity to pay my bill I get this. Is it related to Firefox? Thought I'd ask you before I tried to work my way to a human at Xfinity

Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.42d3e17.1765483636.94808bfd https://errors.edgesuite.net/18.42d3e17.1765483636.94808bfd


This happened December 11, 2025

Asked by maryjean2 11 amahora adlule

Can't sign into a website.

I keep getting this message when I try to sign in on Firefox. Chrome let's me sign on but i much prefer Firefox. Any suggestion? { "callId": "019af035f2b87df29b68e1abf… (funda kabanzi)

I keep getting this message when I try to sign in on Firefox. Chrome let's me sign on but i much prefer Firefox. Any suggestion? {

 "callId": "019af035f2b87df29b68e1abfcc65288",
 "errorCode": 403005,
 "errorDetails": "Unauthorized user",
 "errorMessage": "Unauthorized user",
 "apiVersion": 2,
 "statusCode": 403,
 "statusReason": "Forbidden",
 "time": "2025-12-05T20:30:58.752Z"

}

Asked by tech8 6 ezinsukwini ezidlule

Moving bookmark to an existing bookmark folder on MacOS

I am trying to organise my Firefox bookmarks into folders on my Mac Studio. However, when I try to use the highly-touted "just drag and drop advice" it does not work. It … (funda kabanzi)

I am trying to organise my Firefox bookmarks into folders on my Mac Studio. However, when I try to use the highly-touted "just drag and drop advice" it does not work. It doesn't work in the drop down and it doesn't work in the bookmarks manager. Drag and drop functionality works elsewhere on my Mac just fine.

Note, if I open every single bookmark, click on the blue star, then re-assign the folder it does work. However, that it a mighty pain in the arse.

Since I know it will be asked...'yes' both Firefox and my MacOS are up-to-date. And 'no' I haven't upgraded to Tahoe.

I would appreciate any help that anyone can offer. Thanks!

Asked by jeff295 6 ezinsukwini ezidlule

Firefox on MacOS Tahoe "freezes" after closing and re-opening my laptop

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen… (funda kabanzi)

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

  • It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
  • I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
  • The bug still happens if I'm not focused on the Firefox window but on a different app.
  • The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

  • Updating my OS.
  • Restarting my laptop.
  • Disabling hardware acceleration.
  • Disabling themes and extensions.
  • Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Asked by leejasper851 6 ezinsukwini ezidlule

Having to repeat logins on many sites

Unlike before, many sites that I visit regularly, I am now having to log in every time I visit, including support.mozilla.org. Did I unknowingly change something, some s… (funda kabanzi)

Unlike before, many sites that I visit regularly, I am now having to log in every time I visit, including support.mozilla.org.

Did I unknowingly change something, some setting? or perhaps it's due to an addon?

Asked by noel_envode 4 emasontweni adlule

Last reply by noel_envode 6 ezinsukwini ezidlule

I've reset my password and rec key twice. My pw keeps getting rejected.

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use com… (funda kabanzi)

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use computer-generated pw and Moz saves it. I try to log in again and pw gets rejected.

I am trying to get to my account to find out why the VPN I've been paying for for years is not active.

Asked by SB1 6 ezinsukwini ezidlule

Firefox for iOS does not open links to apps in the respective apps

iOS 26.1 on an iPhone SE; Google Maps 25.47.0. Links to apps don't open in-app. If I click a Google Maps link, it sends me to the App Store. If I click a link to Instagra… (funda kabanzi)

iOS 26.1 on an iPhone SE; Google Maps 25.47.0. Links to apps don't open in-app. If I click a Google Maps link, it sends me to the App Store. If I click a link to Instagram, it sends me to the App Store. But I already have those apps! How do I make it work like it used to?

Asked by SchrodingersMinou 6 ezinsukwini ezidlule

Why “English (Zimbabwe)” to format?

In Settings>General>Language, why is there an option to "Use your operating system settings for “English (Zimbabwe)” to format dates, times, numbers, and measuremen… (funda kabanzi)

In Settings>General>Language, why is there an option to "Use your operating system settings for “English (Zimbabwe)” to format dates, times, numbers, and measurements." . I can't find any documentation for this. Is there an interesting 'Zimbabwe' format or feature? If so, what is it?

PS: re; "Email me when someone answers the thread

            Helpful Tip icon Helpful Tip!
            Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios."

Do I need to add an email filter?

Asked by JFfB 6 ezinsukwini ezidlule

Videos stutter on unfocused monitor

I just bought new PC and switched to win11(never happened on win10). Videos stutter when on 2nd monitor and game is open on first, but audio doesn't. Problem goes away im… (funda kabanzi)

I just bought new PC and switched to win11(never happened on win10). Videos stutter when on 2nd monitor and game is open on first, but audio doesn't. Problem goes away immediately when clicking to the firefox window. Happens on both youtube and twitch, but not on Nebula.tv and not on chrome. Doesn't happen if the video is 480p, but does on 720 and 1080 and both of them are 60fps which might be something. Also doesn't happen if the game is windowed, but does on fullscreen and borderless.

I've disabled hardware acceleration (in windows and browser). I've tried setting both monitors to 60hz, setting firefox priority to high (and game to low), disabling effiency mode, setting power mode to performance and tried a lot of other things including about:config settings. Also ruled out extensions.

CPU: AMD Ryzen 7 9700X GPU: RTX5070 1st monitor: 180hz 2nd: 80hz

Asked by pyry.nilkki 6 ezinsukwini ezidlule