Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not … (funda kabanzi)
Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not load.
Since I love Firefox I restored my computer to a previous state and that fixed everything, so then I installed a different Kaspersky product and everything was perfect. Now the problem is back again.
I don't know if the problem is on Kaspersky side or Firefox, but I would prefer not to restore again and I have no more troubleshooting ideas.
Firefox starts in Windows safe mode.
When I double click on the Firefox icon the mouse indicates FF is loading, but then it doesn't start. Chrome starts fine.
Contacted Kaspersky, but their first troubleshooting tip did not work.
Under Event viewer I can see crash details for Firefox, but I can't interpret them and I don't know if they are related to FF not loading.
I'm okay with unintelligible Firefox and then reinstalling, but I do not want to lose my bookmarks, themes, add-ons, etc.
Any ideas would be appreciated!