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Active Login

Hi Firefox, I have some trouble with Firefox Sync. Since I use 2 laptop 1 month ago my active login always close and must to repeat login. My Firefox setting has auto cl… (funda kabanzi)

Hi Firefox,

I have some trouble with Firefox Sync. Since I use 2 laptop 1 month ago my active login always close and must to repeat login. My Firefox setting has auto clear browsing history after I close the browser but I uncheck the active login button. Before that I never meet with this case, even when I use 3 more device.

Regards, Lukman H

Asked by ravensoe 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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Firefox says a primary account is a secondary account

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. How… (funda kabanzi)

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B:

  • Already exist a firefox account associated with email B
  • When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset.

Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case.

How could I make a firefox account for my email B?

Asked by antnolangos 1 unyaka odlule

Answered by Kiki 1 unyaka odlule

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Firefox sync - account locked

Hey there guys, For a week now am trying to login to my FF account within Firefox in order to sync data. Now when I enter my email and password I get greeted with a messa… (funda kabanzi)

Hey there guys,

For a week now am trying to login to my FF account within Firefox in order to sync data. Now when I enter my email and password I get greeted with a message that my account it locked. "Sorry. We’ve locked your account. The confirmation email we sent to <email here> was returned and we’ve locked your account to protect your Firefox data."

Now read along the web that I need to wait 24h (already had) before I retry or that I need to submit a ticket to mozilla bug platform (that I also had but got no reply yet - for 4 days). Not sure what to do next... Trying my luck with writing a message here as maybe someone will take note of my issue. Before anyone asks, I have access to my email that the account is registered with. Also I can access my account from the desktop browser from Windows where am already logged in, but feel that if I need to maybe reinstall FF, will not be able to login again.

Any help is highly appreciated.

Gabriel

Asked by Gabriel Lup 1 unyaka odlule

Answered by Gabriel Lup 1 unyaka odlule

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signing in to firefox sync

I reset my computer. When I reloaded Firefox and tried to sync my bookmarks and passwords, the password I had written down to sync into my Firefox account did not work. … (funda kabanzi)

I reset my computer. When I reloaded Firefox and tried to sync my bookmarks and passwords, the password I had written down to sync into my Firefox account did not work. I saw that if I reset it, my bookmarks and passwords MIGHT be lost. Then I discovered it was possible to create a Recovery Key to retrieve them, but guess what, you had to sign in to your account to get one, which, of course, I could not. I tried to find a help phone number, but you guessed it, no luck. I then took the chance and changed my password and all of my passwords and bookmarks are gone. Would it not be possible to talk to someone who could help me access the passwords and bookmarks? They must still be on a server somewhere.

Asked by bryanbetty.jensen 1 unyaka odlule

Answered by Wesley Branton 1 unyaka odlule

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Change firefox login adresse to another

Hello, The email address used to sync my firefox, will close soon. I don't find a way to change it to a new one, and i don't want to loose all my datas by create another … (funda kabanzi)

Hello, The email address used to sync my firefox, will close soon. I don't find a way to change it to a new one, and i don't want to loose all my datas by create another account.

Is it possible? and please tell me how to do it ? Thank a lot. Best regards

Asked by jean-sebastien.emaille 1 unyaka odlule

Answered by Scribe 1 unyaka odlule

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Windows Computer Doesn't Sync With Other Devices

I have a computer running Windows 10, a recent iPhone, and a virtual machine running Arch Linux, all with the latest version of their Firefox installed and on the latest … (funda kabanzi)

I have a computer running Windows 10, a recent iPhone, and a virtual machine running Arch Linux, all with the latest version of their Firefox installed and on the latest version of their OS, all logged into my Firefox account for Sync.

It looks like only my iOS and Linux instances of Firefox are syncing bookmarks and open tabs with each other, but my Windows machine just isn't sending or receiving Sync data. Sending pages directly to a device works, and so does syncing Firefox Extensions. Bookmarks and currently open tabs, however, do not sync between Windows and the other two instances. Everything did sync at one point about a week ago, but no bookmarks or tabs have been received from my Windows instance since.

So far I have attempted uninstalling/reinstalling Firefox on my phone, as well as logging out on all devices and logging back in starting with the desktop, but the issue is still there. Notifications are enabled on my phone and I haven't changed Sync settings on Desktop, so everything should be syncing. Thanks for any help.

Asked by Gibson 1 unyaka odlule

Answered by Gibson 1 unyaka odlule

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Saved password cleared after reset account password

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chose… (funda kabanzi)

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chosen a new password, however the saved password section are empty .. I think I had thousands, I waited some minutes , also clicked several times on button "Sync Now" with no success . Is there a way to recover them? Any help will be useful , thanks

- Walter

Asked by wnasich 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

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Firefox Account Sync not working, and wiping settings whenever I shut down

Hey y'all, First, thanks for your attention. This has been driving me nuts over the last few weeks and if I can fix it I'd be very happy. I switched to Firefox a few mon… (funda kabanzi)

Hey y'all,

First, thanks for your attention. This has been driving me nuts over the last few weeks and if I can fix it I'd be very happy.

I switched to Firefox a few months ago and immediately set up the password manager and a bunch of bookmarks. Unfortunately, the next time I shut down my computer and restarted, Firefox said this browser was a new installation and had totally reset, with nothing saved.

This happened again a second time, so I set up a Firefox Account so I could have the settings saved to a profile rather than an installation.

Every time I restart the same thing happens: Firefox has a 'new installation' and none of my settings. The first time I logged in to my Firefox account to sync it, it worked. But I've just installed Catalina, previously using Mojave, and on that restart it happened again, but the Firefox account sync isn't doing anything. Now, every time I open up the browser, even if I haven't restarted the computer, it brings me to the same 'new installation' screen. When I log in to my Firefox account as prompted, none of my previous information syncs. Nothing happens at all after I get the "This Firefox is connected" screen.

I know the sync is at least somewhat connected because I can sync tabs from my phone to my computer.

Any ideas? I can re-do all of my passwords and bookmarks, but I don't want to bother if it isn't getting saved anywhere, or if I can't stop this factory reset whenever my computer shuts off.

I'm on a Macbook running Catalina 10.15 if that matters. Thanks!

Abby

Asked by arlinn315 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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Logging in to Firefox everytime I open a new window

I had the old firefox (blue background) on my Mac before and have since upgraded to the one (purple background). Now everytime I open firefox, or open a new window in fir… (funda kabanzi)

I had the old firefox (blue background) on my Mac before and have since upgraded to the one (purple background). Now everytime I open firefox, or open a new window in firefox, I have to sign in to my firefox account. On the previous version (blue one) it just kept me signed in. How can I get it to do this again?

Asked by fsgill84 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Sync not working and stuck on loading forever

Hello, I have problems making the sync feature work on my Laptop+Android device. On my laptop, the "synchronize now" feature seems to work, but after ending doesn't actua… (funda kabanzi)

Hello, I have problems making the sync feature work on my Laptop+Android device. On my laptop, the "synchronize now" feature seems to work, but after ending doesn't actually update my open pages. On my Android device it's even worse, it gets stuck on loading forever and never syncrhonizes anything. I had read that other synchronization features like history, bookmarks etc. might be the problem because they require a lot of time, so I kept them out of my synchronization. Even after that, the problem is still present on both my PC and my Smartphone

Asked by fil.hip 1 unyaka odlule

Answered by fil.hip 1 unyaka odlule

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Don't want Sync

Suddenly, a yellow icon with an explanation point in it has appeared over thee horizontal bars in the upper right of my tool bar section. When I click on it a warning rea… (funda kabanzi)

Suddenly, a yellow icon with an explanation point in it has appeared over thee horizontal bars in the upper right of my tool bar section. When I click on it a warning reads "Reconnect to Firefox Account." I never knew I was not connected and since I'm able to write this, right here in a Firefox support group page with my account, I have a feeling I may still be conmected to my Firefox account. When I click on that warning icon I'm led to believe I should do something with this thing called Sync. I have to guess this is a Firefox software corruption or someone has hacked into Firefox and this is a phishing tool or malware.

How do I get rid of the yellow icon and the Sync stuff?

Does anyone know a telephone number or email address for Mozilla ?

Asked by lee37 1 unyaka odlule

Answered by Wesley Branton 1 unyaka odlule

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Two Different Firefox account but the Same email address

I have Firefox browsers installed both on my Linux computer and Windows computer, but however, one of them is downloaded from firefox.com.cn(Chinese version) and the othe… (funda kabanzi)

I have Firefox browsers installed both on my Linux computer and Windows computer, but however, one of them is downloaded from firefox.com.cn(Chinese version) and the other is from mozilla.org(English version). I signed up a Firefox account at the Chinese version Firefox browser and only found that it was impossible(at that time) to login in the English version Firefox browser. I clicked signed up at that time and I ended up with having TWO independent Firefox account but however they do share the SAME email address, and they cannot sync together of course. I just wanna sync my Firefox browsers... plz help, thank you

Asked by xenonhydride 1 unyaka odlule

Answered by xenonhydride 1 unyaka odlule

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Firefox Sync not working on Linux

Hi guys, I'm having issues to sync my bookmarks via Firefox Sync on Linux (openSUSE). I logged in to my firefox account, but the sync doesn't work. I have no problems on… (funda kabanzi)

Hi guys,

I'm having issues to sync my bookmarks via Firefox Sync on Linux (openSUSE). I logged in to my firefox account, but the sync doesn't work. I have no problems on Windows. So there must be something with the Linux OS. Here is the log:

1608554332615 FirefoxAccounts TRACE initializing new storage manager 1608554332615 FirefoxAccounts TRACE starting fetch of json user data 1608554332625 FirefoxAccounts TRACE initializing of new storage manager done 1608554332775 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1608554342079 Sync.Status INFO Resetting Status. 1608554342079 Sync.Status DEBUG Status.service: undefined => success.status_ok 1608554342082 Sync.SyncScheduler TRACE Setting SyncScheduler policy values to defaults. 1608554342082 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1608554342083 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_username 1608554342083 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1608554342083 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342083 Sync.Service INFO Loading Weave 1.85.0 1608554342084 Sync.Engine.Clients DEBUG Engine constructed 1608554342084 Sync.Engine.Clients DEBUG Resetting clients last sync time 1608554342109 Sync.Engine.Addons DEBUG Engine constructed 1608554342140 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1608554342151 Sync.AddonsReconciler DEBUG No data seen in loaded file: addonsreconciler 1608554342153 Sync.Engine.Bookmarks DEBUG Engine constructed 1608554342154 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1608554342156 Sync.Engine.Forms DEBUG Engine constructed 1608554342157 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1608554342159 Sync.Engine.History DEBUG Engine constructed 1608554342160 Sync.Engine.History DEBUG SyncEngine initialized: history 1608554342162 Sync.Engine.Passwords DEBUG Engine constructed 1608554342163 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1608554342164 Sync.Engine.Prefs DEBUG Engine constructed 1608554342165 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1608554342166 Sync.Engine.Tabs DEBUG Engine constructed 1608554342179 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1608554342179 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1608554342181 Sync.Engine.CreditCards DEBUG Engine constructed 1608554342182 Sync.Engine.CreditCards DEBUG SyncEngine initialized: creditcards 1608554342185 Sync.Engine.Extension-Storage DEBUG Engine constructed 1608554342188 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1608554342188 Sync.Service INFO Mozilla/5.0 (X11; Linux x86_64; rv:83.0) Gecko/20100101 Firefox/83.0 1608554342190 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1608554342190 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342190 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342192 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1608554342192 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554342192 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1608554361438 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1608554361438 FirefoxAccounts DEBUG fxa_status received 1608554361438 FirefoxAccounts DEBUG service: sync 1608554361439 FirefoxAccounts DEBUG is private browsing: false 1608554361504 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1608554361504 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1608554366448 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:can_link_account 1608554366449 FirefoxAccounts DEBUG FxAccountsWebChannel response: {"command":"fxaccounts:can_link_account","messageId":"16085543664432","data":{"ok":true}} 1608554370995 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:login 1608554370995 FirefoxAccounts DEBUG Webchannel is logging a user in. 1608554370998 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1608554370999 FirefoxAccounts DEBUG removing account data 1608554370999 FirefoxAccounts TRACE starting write of json user data: null 1608554371032 FirefoxAccounts TRACE finished write of json user data - took: 33 1608554371033 FirefoxAccounts TRACE storage set finished clearing account data 1608554371033 FirefoxAccounts DEBUG account data reset 1608554371033 FirefoxAccounts TRACE StorageManager finalizing 1608554371034 FirefoxAccounts TRACE StorageManager finalized 1608554371034 FirefoxAccounts TRACE initializing new storage manager 1608554371034 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1608554371034 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified"] 1608554371040 FirefoxAccounts TRACE finished write of json user data - took: 6 1608554371040 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1608554371041 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371075 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371075 FirefoxAccounts TRACE initializing of new storage manager done 1608554371077 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1608554371077 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogin 1608554371077 Sync.BrowserIDManager INFO Sync is not configured, so ignoring the notification 1608554371079 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1608554371080 FirefoxAccounts DEBUG FxAccountsPush loading service 1608554371080 FirefoxAccounts DEBUG FxAccountsPush initialized 1608554371080 FirefoxAccounts TRACE FxAccountsPush registerPushEndpoint 1608554371080 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1608554371080 FirefoxAccounts DEBUG getOAuthToken enter 1608554371085 FirefoxAccounts INFO fetching updated device list 1608554371099 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1608554371101 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/oauth/token 1608554371101 Services.Common.RESTRequest DEBUG POST Length: 81 1608554371304 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices 200 1608554371304 Hawk DEBUG (Response) /account/devices: code: 200 - Status text: OK 1608554371305 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -305 1608554371305 FirefoxAccounts INFO Got new device list: 40cacd2ad007ddc1479fc4c9abfd1eb5, 5cd484a7a16b8ef58522b0a132efb57e, 672ea1e3bb7ffae42245462f883616ce, a7af137a6b0b457205e59ee590937f00, ba798c4a8f4629f4916cb2f7d0067317, f3806a5ea78cf3710a17335877cafada 1608554371305 FirefoxAccounts INFO updating the cache 1608554371319 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/oauth/token 200 1608554371320 Hawk DEBUG (Response) /oauth/token: code: 200 - Status text: OK 1608554371320 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -320 1608554371320 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1608554371321 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens"] 1608554371321 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens"] 1608554371322 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1608554371324 FirefoxAccounts DEBUG FxAccountsPush got subscription 1608554371333 FirefoxAccounts TRACE finished write of json user data - took: 12 1608554371333 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1608554371333 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371340 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371341 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1608554371342 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device"] 1608554371342 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device"] 1608554371346 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1608554371346 Services.Common.RESTRequest DEBUG POST Length: 137 1608554371347 FirefoxAccounts TRACE finished write of json user data - took: 5 1608554371347 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1608554371347 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371354 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371564 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1608554371564 Hawk DEBUG (Response) /account/scoped-key-data: code: 200 - Status text: OK 1608554371564 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -564 1608554371565 FirefoxAccounts DEBUG Fetching keys with token true from https://api.accounts.firefox.com/v1 1608554371568 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1608554371786 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 200 1608554371787 Hawk DEBUG (Response) /account/keys: code: 200 - Status text: OK 1608554371787 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -787 1608554371792 FirefoxAccounts DEBUG Keys Obtained: https://identity.mozilla.com/apps/oldsync, https://identity.mozilla.com/ids/ecosystem_telemetry, sync:addon_storage 1608554371792 FirefoxAccounts DEBUG _updateAccountData with items: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash","ecosystemUserId","keyFetchToken","unwrapBKey"] 1608554371793 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId"] 1608554371793 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId"] 1608554371794 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554371796 FirefoxAccounts INFO registering with available commands: ["https://identity.mozilla.com/cmd/open-uri"] 1608554371796 FirefoxAccounts DEBUG registering new device details 1608554371799 FirefoxAccounts TRACE finished write of json user data - took: 6 1608554371799 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554371799 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371806 FirefoxAccounts TRACE finished write of user data to the login manager 1608554371807 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1608554371807 Services.Common.RESTRequest DEBUG POST Length: 851 1608554371918 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 200 1608554371919 FirefoxAccounts DEBUG _updateAccountData with items: ["profileCache"] 1608554371919 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554371919 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554371920 FirefoxAccounts DEBUG notifying profile changed for user b4d76f4e937142ccaf2692198e6260bd 1608554371921 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554371923 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554371927 FirefoxAccounts TRACE finished write of json user data - took: 8 1608554371927 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554371927 FirefoxAccounts TRACE starting write of user data to the login manager 1608554371934 FirefoxAccounts TRACE finished write of user data to the login manager 1608554372036 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 200 1608554372036 Hawk DEBUG (Response) /account/device: code: 200 - Status text: OK 1608554372037 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1036 1608554372037 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1608554372037 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372037 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372038 FirefoxAccounts DEBUG Webchannel is enabling sync 1608554372038 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372038 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554372039 Sync.Service INFO Configuring sync with current FxA user 1608554372042 Sync.BrowserIDManager DEBUG observed weave:connected 1608554372042 Sync.BrowserIDManager INFO Sync has been connected to a logged in user 1608554372042 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372043 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372043 Sync.BrowserIDManager INFO The user became verified 1608554372043 Sync.Status DEBUG Status.login: error.login.reason.no_username => success.login 1608554372043 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1608554372043 Sync.BrowserIDManager INFO Doing initial sync actions 1608554372043 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1608554372043 Sync.AddonsReconciler DEBUG Adding change listener. 1608554372044 Sync.Engine.History.Tracker INFO Adding Places observer. 1608554372045 Sync.Service DEBUG User-Agent: Firefox/83.0 (Linux x86_64) FxSync/1.85.0.20201112153044.desktop 1608554372045 Sync.Service INFO Starting sync at 2020-12-21 13:39:32 in browser session oPk850GBSPz0 1608554372045 Sync.Service DEBUG In sync: should login. 1608554372045 Sync.Service INFO User logged in successfully - verifying login. 1608554372047 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372049 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1608554372049 Sync.Status DEBUG Status.login: success.login => success.status_ok 1608554372049 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1608554372049 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1608554372049 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554372051 Sync.BrowserIDManager INFO Getting sync key 1608554372052 Sync.BrowserIDManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1608554372052 Sync.BrowserIDManager DEBUG Getting a token using OAuth 1608554372052 FirefoxAccounts DEBUG getOAuthToken enter 1608554372224 FirefoxAccounts TRACE FxAccountsPush registerPushEndpoint 1608554372226 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/oauth/token 1608554372226 Services.Common.RESTRequest DEBUG POST Length: 127 1608554372226 FirefoxAccounts DEBUG FxAccountsPush got subscription 1608554372227 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554372227 FirefoxAccounts TRACE finished write of json user data - took: 190 1608554372227 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554372227 FirefoxAccounts TRACE starting write of user data to the login manager 1608554372230 FirefoxAccounts TRACE finished write of user data to the login manager 1608554372231 FirefoxAccounts INFO registering with available commands: ["https://identity.mozilla.com/cmd/open-uri"] 1608554372231 FirefoxAccounts DEBUG registering new device details 1608554372232 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1608554372232 Services.Common.RESTRequest DEBUG POST Length: 851 1608554372452 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 200 1608554372453 Hawk DEBUG (Response) /account/device: code: 200 - Status text: OK 1608554372453 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -453 1608554372455 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1608554372456 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372456 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372456 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554372458 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/oauth/token 200 1608554372458 Hawk DEBUG (Response) /oauth/token: code: 200 - Status text: OK 1608554372459 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -459 1608554372459 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1608554372459 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1608554372460 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1608554372466 FirefoxAccounts TRACE finished write of json user data - took: 10 1608554372466 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554372466 FirefoxAccounts TRACE starting write of user data to the login manager 1608554372473 FirefoxAccounts TRACE finished write of user data to the login manager 1608554372473 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372473 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","device","ecosystemUserId","profileCache"] 1608554372477 FirefoxAccounts TRACE finished write of json user data - took: 3 1608554372477 FirefoxAccounts DEBUG writing secure storage: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1608554372477 FirefoxAccounts TRACE starting write of user data to the login manager 1608554372484 FirefoxAccounts TRACE finished write of user data to the login manager 1608554373058 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1608554373059 Services.Common.TokenServerClient DEBUG Got token response: 200 1608554373059 Services.Common.TokenServerClient DEBUG Successful token response 1608554373061 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554373061 Sync.Status DEBUG Status.login: success.status_ok => success.login 1608554373062 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1608554373063 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373064 Sync.BrowserIDManager DEBUG Cluster value = https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373064 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373064 Sync.Service DEBUG Caching URLs under storage user base: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/ 1608554373065 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554373067 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1608554373071 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1608554373086 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166709932/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1608554373086 Sync.Service DEBUG verifyLogin failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1608554373087 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1608554373087 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1608554373087 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1608554373087 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1608554373087 Sync.ErrorHandler ERROR Sync encountered a login error 1608554373088 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1608554373088 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1608554373091 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1608554373092 Sync.Service DEBUG Not syncing: login returned false. 1608554373092 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by tosty47 1 unyaka odlule

Answered by tosty47 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Lost all my data when I lost my password

I forgot my password, went straight to recover it, did not read the message and all my data is now erased. I know I should've read it but god damn if the action deletes A… (funda kabanzi)

I forgot my password, went straight to recover it, did not read the message and all my data is now erased. I know I should've read it but god damn if the action deletes ALL of your information do a double confirm with some red popup...

So is there a way to recover it somehow? Download and try my old passwords on it or something else?

Asked by hjebany 1 unyaka odlule

Answered by Wesley Branton 1 unyaka odlule