I-Firefox Community Forum

Dear Mozilla Team,

I’ve been a loyal Firefox user for over 15 years, and it’s been my go-to browser for both personal and work-related tasks. However, recently I’ve encountered persistent issues where several websites—especially work-related ones—have stopped functioning properly. I’ve tried troubleshooting steps like clearing the cache, allowing cookies, and disabling tracking protections, but the problems persist.

Reluctantly, I switched to Google Chrome as it currently offers better stability, but it’s been hard to abandon Firefox after so many years. I truly value Mozilla’s mission and privacy-focused approach, and I’d love to return if these issues are addressed.

Could you please look into these compatibility problems? I’d appreciate any guidance or updates on fixes. Thank you for your hard work—I hope to support Firefox again soon.

Best regards, Gustavo

Hi, I have recently found some features of GMail are not working in Firefox. File attachments fail to attach, the spellchecker , though selected in settings, won't check spelling to name but two. I have disable the ad blocker but no change. The same GMail account works fine in MS Edge. I would welcome suggestions to resolve these issues as I much prefer working in Firefox. Thank you.

I am trying to sign-in to a site we use and when you hot sign-in the page goes blank white??

The site works on Microsoft Edge so I know its noit the site.

Please advise.

Hi! I'm experiencing an issue where videos on YouTube stutter or play choppily when using Firefox. This happens even when the internet connection is strong and works fine in other browsers like Chrome.

Here’s what I’ve noticed:

The issue occurs on both 720p and 1080p videos.

It’s more noticeable when switching to full-screen mode.

I’ve tried disabling hardware acceleration, but it didn’t help.

Firefox is up to date (v126.0).

I’m using Windows 11 and have an NVIDIA GPU with the latest drivers.

I’d appreciate any suggestions or fixes. Thanks in advance for your help!

When I do a map search for 'near me' via Firefox, the results are far from where I live. The same search in Chrome produces the correct results. The Default location in Windows 11 is correct. I've restarted and the problem remains

Recently I have had several experiences with captcha when paying for something with a credit card. I check the box saying I'm not a robot, get a green arrow, but then the purchase does not go through. Error message says I failed to satisfy the captcha, even though I was never shown the grid of images. Just now I tried the same operation with the same company invoice using Chrome, and it went through successfully by just checking the box I'm not a robot. This is very inconvenient.

I have loaded Messenger onto my new computer as well as Firefox. When I go to Messenger the Voice and Video icons at the top right are greyed and when hovering over the icons, I get a message that video calling etc is not supported. i had no trouble on my other computer but am not sure how to activate the video and voice options. Can you please help me solve this issue. Thank you

Hi!

Yesterday, April 5, 2025, my Firefox started displaying this message for every search typed in the browser:

"Our systems have detected unusual traffic on your computer network. This page verifies that it is really you, and not a robot, sending the requests. Why did this happen?"

I tried a few solutions: I cleared the cache, restored Firefox, reinstalled Firefox, restarted the internet modem, reset the computer's DNS using the ipconfig/flushdns command, scanned for malware with Windows Defender, and scanned for viruses and malware with Kaspersky, but the problem persists, both in the normal tab and in the private tab.

I contacted my internet provider, and they said there is no problem on their side.

In Firefox, I always use the default search engine "Google".

When I change the search engine to "Bing", the problem does not occur.

The problem does not occur in the Google Chrome browser, only in Firefox.

I am using Firefox 115.22.0esr (64-bit), Windows 7 operating system and internet connection via network cable. I only have one computer connected and I don't use VPN.

Please, can you help me?

Thank you!

I have used Firefox for many years and been most satisfied. However, for the last several days when I click to load one of my bookmarked You Tube pages, I get a blank screen except for a shaded 3-line menu and three circles, none of which are responsive. If I click to the home You Tube page I get a shaded outline of the videos but no images and the shaded spots do not respond.

I have cleared cookies and site data and temporary files several times, which will allow me access to ONE You Tube channel, but if I click to another, the same blank screen appears and I cannot return to my accessed channel, it also has blanked out.

Quite puzzled about this, every other site I frequent works perfectly well on Firefox, but You Tube does not. However, You Tube works PERFECTLY WELL on Microsoft Edge and, I suspect, other browsers, so I do not think it is a problem on their end.

Please advise what the next step(s) should be.

Firefox 139.0.4. version is also not good! Uploading videos to Youtube does not work with it! It does not move from zero percent! As I wrote earlier, the problem started with version 138.0.4. and is still ongoing! Uploading videos works with other browsers! I am waiting for the problem to be solved! If I wrote my letter in the wrong place, please forward it to the authorities! At the moment I could write a letter here, I can't really find a topic where this would be discussed! My OS Win10 64 bit. Thank you!

I had switched to Firefox from Chrome because they banned AD BLOCKERS. But now I have to go back because FACEBOOK VIDEO CHAT won't work ( according to Facebook) because they introduced end-to-end encryption. Can you give me a fix?

Twitter conversion to X. When trying to use Twitter (X) links it never seems to work for me on Firefox. When I switch over to Edge browser the link to X works fine. It always find my account from the Twitter link on Firefox, but always tells me I am locked out. Says something is not right but it's not my fault? Any thoughts?

Is anyone else having issues with some pages refusing to load over the last few days. My Gmail account and my Bank of America page became intermittent over the last few days and now simply refuse to load. Both readily load on my Android phone and also load on the computer in question with Microsoft Edge. Has there been an update I missed or any other issue with such pages suddenly becoming incompatible with Firefox?

I can no longer open my gmail in firefox. I need to open chrome to load my gmail and I never use chrome. So why can't I load gmail into my firefox account. Everything else is loaded except my gmail.

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You

When I tried to login to My Social Security it said I do not have access to that account so I contacted Social Security for help and they determined that it was the Firefox browser and asked me to open Microsoft Edge and try to login and that worked perfectly. Why is Firefox preventing me from logging into Social Security.