I-Firefox Community Forum

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

Hi folks I can't login to my Corel.com account on Firefox but I can with Chrome. Can anyone figure out how I can overcome this with Firefox?

I got an extension called BTRoblox and after installing it made most icons black and white. I uninstalled it and nothing changed, I tried changing my theme, restarting the browser, going in incognito tabs, and nothing has worked. I can't figure out for the life of me what this extension did to break Firefox.

Hi everyone,

I use Firefox as my primary browser for several reasons, but the main one is because it has the best Picture-in-Picture (PiP) feature. However, I no longer use Windows and have encountered problems with it on various Linux distributions (Ubuntu, Fedora, Debian...). Currently, I'm only using Fedora 40, and the problem persists.

The issue is that when I click on the PiP icon, it activates normally, but when I switch windows or minimize and then maximize Firefox again, the video disappears.

I will attach some screenshots to clarify the issue.

I would like to know if there is any way to resolve this. I’ve already reset the settings, cleared the cache, and tested different installation methods (software store, .tar.bz file, apt, dnf, snap). I’ve tried troubleshooting mode and even installed the Developer Edition, but the problem persists. I’m wondering if this is an issue with the Linux version of Firefox.

Thank you.

Hello! I have been having certain visual bugs occurring within the Firefox browser, I do not know what's causing them but am hoping someone can help! Firefox keeps on adding or changing translucent white boxes to multiple websites, I have some from YouTube attached below but I've had this issue on multiple websites. I'm using an ARM architecture Surface Pro X and when I reached out to Microsoft they couldn't help me since the error was just in Firefox.

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

I have Hulu live tv streaming and the video is not streaming. I get a black screen when I select a channel or an item from the library. This also happens when I try to stream local tv stations' 24 hr streaming sites. Other streaming services (Disney+, ESPN+, Netflix... etc) stream just fine. Hulu works perfectly in Microsoft Edge but I truly prefer not to use it. I've been using Firefox for years. This has happened after the latest update of Firefox. The update before this latest I experienced a similar problem and using the trouble shoot mode narrowed it down to a problem with Adblocker Ultimate extension. I deleted the extension and reinstalled it and the problem corrected. I did the same this time and no success. I have cleared the cache and reset Firefox and still the problem exists. TIAF any help.

Can't pinpoint the date, but a while back Youtube won't play videos anymore. It just shows a black screen in the player. Not even the player UI (pause button, volume, settings menu) shows. Just a black portion of the screen. Now when I went in to get a screenshot, it doesn't even show the black box.

So, I'm switching from Chrome and there's this one thing I can't seem to be able to replicate in firefox.

When I start my day I usually open several tabs from different pages of the same website. In Chrome, I would do that by: -typing the name of the website in my address bar -all the pages I frequently visited in that website show in my suggestions -I middlemouse-click all of them, one after the other -this opens one new tab for all of them -I then switch to those tabs and browse them

However, replicating this in firefox seems impossible. When middle-mouse-clicking the 1st link, I would have my window forcibly switch to it, not letting me open the other tabs without changing tabs again. Recently I learned I can avoid this forced switch by middle-mouse-clicking the URL on my address bar while holding shift, which is great! . . . Except it still closes my address bar, not letting me click the other ones without having to type the website's name in it again.

I don't mind holding shift (though I wish I didn't have to) but I really just want to middle mouse click multiple links in my address' suggestion bar and open them in succession, without shifting back to it after each time.

Secure Connection Failed

An error occurred during a connection to 10.180.8.16:9444. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

Hi folks

Until about two or three days ago the www.bt.com website opened as usual, with first of all its cookie panel taking over the screen asking whether to accept cookies or manage cookies, and after handling that the site was perfectly usable.

As of two or three days now the cookie panel does not come up NOT AT ALL [but see also the last part of this message], and the screen is lightly-greyed-out. The screen scrolls but nothing at all is clickable.

However, in Chrome and Edge the site opens and works as expected.

The site also opens on the iPhone using both Safari and Firefox and works as expected.

It is just FF on my W10x64 Desktop where I have the unclickable lightly-greyed-out screen problem.

Perhaps something has chaged in FF, so I went into Settings-Privacy & Security- and then did the following:-

• Went to Site Data then "Manage Exceptions then I specifically typed in and Allowed the www.bt.com website

• Then went to Permissions and Block pop-up windows and in Exceptions I typed in and Allowed the www.bt.com website

• Then cleared FF cache

• Then reloaded FF

After all of this - no change; the www.bt.com screen is still in a lightly-greyed-out and unclickble, but still scrolls, however, after taking the above bulleted steps, the cookie panel now momentairily only flickers onto the screen and then disappears, and, sadly, the screen remains lightly-greyed-out and unusable.

Am I missing some sort of blocker for this website?

All other websites work on the Desktop PCs FF as expected. It is just this www.bt.com website that is the issue.

I have spent 30 mins with a BT Support Agent on the phone and we both agree that as Chrome, Edge and Safari are all fine it must be an issue with the Desktop version of FF.

Does anyone have any suggestions?

Thanks.

When I copy something to my clipboard I can paste it into Firefox. Into web pages and also into the URL bar.

But when I copy something in Firefox, it does not go to the clipboard. The clipboard still hast the content which was already there.

Also strange: When I cut text in a textarea, input element or the URL bar, the text is removed. But it is not sent to the clipboard. When I cut and paste, the text I get is what was previously in the clipboard.

What could be the cause? How can I debug this problem?

Captcha is not working. In fact, the widget is not loading on my computer on any browser. However, when viewing the console while loading the website, is gives the error messages shown in the image.

All extensions are disabled.

Tracking protection is set to standard

The browser settings are set to standard

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!

I just started getting this error:

Secure Connection Failed An error occurred during a connection to www.newsmax.com.

I cannot find how to make this stop. I will get emails from Newsmax about articles and if there is something I want to read I click on the link in the email. I never had a problem with Firefox not opening the link. This just started and I can not get the link to open. I have Newsmax set up as a home setting. However, after I got the Secure Connection Failed error, I could not open the Newsmax web page even if I typed in www.newsmax.com. I am about to uninstall Firefox and use another browser. Can you please tell me how to fix this?

Got the following Error message today after update downloaded. "Error:Platform version '129.0.1 is not compatible with minVersion >= 129.0 maxVersion <= 129.0

PROBLEM: After a restart of Windows 10 and re-starting Firefox, a Firefox window with a YouTube web page in a tab will start playing unbidden. When multiple Firefox windows with multiple tabs each are in use multiple YouTube videos will start playing. (Only one of possibly multiple YouTube tabs per FireFox window, I believe.) The cacaphony is annoying. Tracking down the offending tabs is difficult. (There is no "Show tabs playing media" feature in Firefox.)

QUESTIONS: (1) How do I prevent Firefox from playing media (YouTube and others) unbidden when Firefox re-starts and re-loads its tabs? (2) How do I quickly find which Firefox windows have a tab that is playing media? (3) How do I quickly find which Firefox tabs are playing media? (4) How can YouTube videos be prevented from automatically starting when a Firefox web page with that video is re-loaded?

Contents: Conditions, Problem, Observations, Motivation

Conditions

System: Linux Fedora fc20.x86_64, CPU i520M, 3.66 GiB RAM on DELL E5410

Libraries have been updated from rpm packages of Fedora distribution fc21.x86_64 to satisfy the requirements for Firefox 128 and now following versions of relevant libraries and packages are installed:

X.Org 1.14.4, libstdc++ 4.8.3, glibc 2.18, libglib 2.42.1, GTK+ 3.14.5

NetworkManager-0.9.9.0, dbus-1.6.30, GNOME 3.10.0, PulseAudio 5.0

Updating to newer version of Fedora is not possible option for me now.

Firefox 128.0.3 tarball has been unpacked to /usr/local/lib64/firefox128

Executable bash script, /usr/local/bin/firefox128 has been used to launch Firefox 128, it contains two lines

export LD_LIBRARY_PATH=/usr/local/lib64/firefox128:$LD_LIBRARY_PATH /usr/local/lib64/firefox128/firefox $1

Existing file $HOME/.mozilla has been temporarily renamed to avoid hardly possible conflicts while testing the new version of Firefox. (Later I have found that this is not necessary because new installs

of Firefox do not conflict with the previous).

Problem

Execution of the bash script, firefox128 from gnome-terminal command line started Firefox 128 but without GUI. Only the small white interval at left upper corner of the desktop appeared and it could be extended by using mouse to empty (white) window created by Gnome and titled, Firefox.

Observations

After Firefox 128.0.3 started the output of the command, ps -flu username revealed,

      /usr/local/lib64/firefox128/firefox
      /usr/local/lib64/firefox128/firefox-bin \
           -contentproc -parentBuildID 20240725162350 \
           -prefsLen 21615 -prefMapSize 245327 \
           -appDir /usr/local/lib64/firefox128/browser \
                   {d54171b1-8a79-44b3-a271-db4e09db2365} 3715 true socket

Two parameters preceding `true socket` vary from launch to launch.

Executions of, firefox128 --help

              firefox128 --full-version

display the expected output

In the way of successive approximations to highest Firefox version that starts with GUI in my system I have found this is Firefox 95.0.2

The binaries firefox in Firefox versions from 96.0 to 99.0.1 do not launch firefox-bin and the application hangs requiring explicit kill

Firefox versions 100.0.2, 101.0, 106.0, 106.0.5, 117.0, 117.0.1, 123.0.1, 128.0 I have tested like Firefox 128.0.3 behave in the same way as Firefox 128.0.3 with the same effects.

Output of the command, ps -flu username obtained when Firefox 95.0.2 is running with GUI in my system differs specifically from outputs of this command for Firefox versions above 100 Last argument for firefox-bin in those Firefox versions i.e. 100.0.2 and newer is `socket` whereas in Firefox 95.0.2 the last argument is `tab` as in the case,

       /usr/local/lib64/firefox95/firefox-bin \
                    -contentproc -childID 2 -isForBrowser \
                    -prefsLen 4814 -prefMapSize 241644 -jsInitLen 278884 \
                    -parentBuildID 20211218203254 \
                    -appDir /usr/local/lib64/firefox95/browser 9563 true tab

       /usr/local/lib64/firefox95/firefox-bin \
                    -contentproc -childID 6 -isForBrowser \
                    -prefsLen 5627 -prefMapSize 241644 -jsInitLen 278884 \
                    -parentBuildID 20211218203254 \
                    -appDir /usr/local/lib64/firefox95/browser 9563 true tab

       /usr/local/lib64/firefox95/firefox-bin \
                    -contentproc -childID 7 -isForBrowser -prefsLen 5627 \
                    -prefMapSize 241644 -jsInitLen 278884 \
                    -parentBuildID 20211218203254 \
                    -appDir /usr/local/lib64/firefox95/browser 9563 true tab

During executing both the bash scripts firefox128 and firefox95, launching the respective Firefox versions, Firefox writes messages to stdout (gnome-display) but the outputs do not differ qualitatively.

For firefox128 the only intriguing mesasage is the last one that appears while closing Firefox 128, [GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt

These messages not differing qualitatively for Firefox 95.0.2 and Firefox 128 can be summarized as follws (firefox:5370): Gtk-CRITICAL **: gtk_widget_get_style_context: assertion 'GTK_IS_WIDGET (widget)' failed gtk_style_context_get_state: assertion 'GTK_IS_STYLE_CONTEXT (context)' failed gtk_style_context_get_property: assertion 'GTK_IS_STYLE_CONTEXT (context)' failed gtk_style_context_get_background_color: assertion 'GTK_IS_STYLE_CONTEXT (context)' failed gtk_style_context_get_color: assertion 'GTK_IS_STYLE_CONTEXT (context)' failed

(firefox:5370): GLib-GObject-CRITICAL **: \ g_value_unset: assertion 'G_IS_VALUE (value)' failed

(firefox:2901): GLib-GObject-CRITICAL **: \ g_object_ref: assertion 'object->ref_count > 0' failed and g_object_unref: assertion 'object->ref_count > 0' failed

[GFX1-]: glxtest: libEGL missing methods

For Firefox 128 they are preceded by warnings like, [Parent 4185, Main Thread] WARNING: \ g_value_unset: assertion 'G_IS_VALUE (value)' failed: \ 'glib warning', file /builds/worker/checkouts/gecko/toolkit/xre/nsSigHandlers.cpp:187

Moreover during starting Firefox in versions 96.0 - 117.0.1 there is the message,

                    os_mmap failed.: Cannot allocate memory 

This message is absent either in Firefox 95.0.2 and Firefox 128.0, 128.0.3

Motivation

The effect just described looks very strange but may be common to older versions of Linux distributions still being used by number of people with various motivations.

Various institutions, particularly banks, require "newest" versions of a browser and I am afraid that Firefox 95.0.2 working in my system will be very soon considered outdated that will result in lack of electronic access to bank account.

Therefore solving the problem just presented appears to be important.

Thank you in advance

Firefox will not down load some email files says I need to uprgade butI have the latest upgrade but it looks like they think i am on windows 8 but I am on windows 10